2021 AUDI Q5 warning

Emergency call

Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=> page 202.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 203.
A WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
iG) Tips
To see which data can be transmitted, visit
your Audi country or sales region website at
www.audi.com.


Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The services made availably by Audi
are only available within the mobile phone net-
202
work coverage area for the mobile phone service
provider selected by Audi.
@ Tips
— The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Functions
Applies to: vehicles with emergency call function
A TPS emergency call can be made manually or
automatically > page 202.
Making an emergency call
Applies to: vehicles with emergency call function

i l
Fig. 149 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (J) to open it.
> Press and hold the emergency call button until
the LED @) blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LEDin >

80B012721BA
Emergency call

the emergency call button (2) will blink. The
emergency call will be made. The emergency call
cannot be canceled.
LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
messages about the availability of the emer-
gency function > page 203.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
Warnings
If there is a critical system failure in the emer-
gency call systems, the vehicle occupants will re-
ceive the following warning: see > page 203, LED
status and > page 203, Messages.
@) Tips
If the emergency call is canceled due toa
poor connection, then the system automati-
cally tries to connect again.
Messages
Applies to: vehicles with emergency call function
& Emergency call function: malfunction! Lim-
ited availability. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
&S Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized

)) The availability of the services offered depends on the
country and may change in the future.
Audi Service Facility immediately to have the
malfunction corrected.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call )) is a combina-
tion of data transmission and a phone call. The
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.
Cee Te Re tee cary
Applies to: vehicles with online roadside assistance

RAZ-0443


Fig. 150 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
> Press the button (@). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button () by mistake, then
press it again.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI. >
203

80B012721BA
Navigation

Navigation
Opening navigation
Applies to: vehicles with navigation system



Fig. 151 Route guidance not started
The navigation system directs you to your desti-
nation, around traffic incidents, and on alterna-
tive routes, if desired.
Opening navigation
» Applies to: MMI: Press NAVIGATION on the
home screen.
After accessing the navigation for the first time,
the map is displayed.
Opening navigation using the multifunction
steering wheel
> Applies to: multifunction steering wheel: Select
the Navigation tab in the instrument cluster.
> To display navigation when route guidance has
started, select in the instrument cluster: the
button > Map.
The following functions are available in the MMI:
@ Open the Select destination menu
=> page 207, fig. 152.
@ Open the intelligent search > page 206.
@ Switch between the map and the menu:
press A repeatedly until the desired function
is displayed.
You can find additional information about the
map update at > page 210, Map operation.

the traffic regulations that are applicable in
the country where you are operating the ve-
hicle. In the event that the driving directions
contradict traffic regulations, always follow
the traffic regulations applicable in the
country where you are operating the vehicle

to reduce the risk of an accident.


ZA WARNING
— The demands of traffic require your full at-
tention. Always read the chapter > page 20,
Traffic safety information.
— The route calculated by the navigation sys-
tem is a driving recommendation. Follow

() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 197.
(i) Tips
— Snow and obstructions on the GPS antenna
or trees and large buildings can impair sat-
ellite reception and affect the system's abil-
ity to determine the vehicle position. Sever-
al deactivated or malfunctioning satellites
can also interrupt GPS reception and affect
the system's ability to determine the vehicle
position.
— Because street names sometimes change,
the names stored in the MMI may in rare
cases differ from the actual street name.
— Applies to: multifunction steering wheel:
Depending on the selected function, opera-
tion through the center display may be re-
quired.
— Applies to: vehicles with Audi connect Info-
tainment: Depending on the country and ve-
hicle equipment, additional services may be
available.
— An additional indicator will appear in the
head-up display.
myAudi navigation
Applies to: vehicles with Audi connect Infotainment
MMI navigation works seamlessly with the myAu-
di app.
Your destinations (favorites, last destinations)
are synchronized through your myAudi account.
All important destinations can be displayed in
the vehicle and in the myAudi app.
205

Navigation

@) Displays the maximum permitted speed):
within city limits, on expressways, and on
highways.
Current vehicle position
Route information > page 216
Name of the street on which you are current-
ly driving
®
O88
Start route guidance for a marked destina-
tion > page 208, Selecting a destination
from the map
Display details for the destination
=> page 208
Intelligent search nearby
Adjust the map orientation. See also
=>page 215
Navigation settings > page 215
©®
OO
©
Adjust the scale. Set scale. Or: press the
magnifying glass to switch automatic zoom
=> page 215 on or off directly on the map. The
® symbol appears when this function is
switched on.
Marked destination. See > page 208, Select-
ing a destination from the map
® ® Map contents (points of interest, favorites).
When there are multiple map contents in the
immediate vicinity, the symbols are shown
stacked on the map. To display a list of indi-
vidual symbols, press #2; > fig. 155. Press on
a POI in the list.
Center the map to the current vehicle posi-
tion
Traffic incidents and display of estimated
losses of time on the route.
— Green: traffic is flowing freely.
— Orange: stop-and-go traffic
— Red: traffic jam or traffic obstructions.
Additional possible symbols on the map

Symbol Description
a Home address © page 211, Favor-
ites
Business address > page 211, Fa-
vorites


2) Only applies to vehicles without camera-based speed limit
display.
210

Symbol Description
* Favorites > page 211
x Previous destinations display

Traffic information
— Colored warning symbols: traffic incidents
ahead that are on your route.
— Grayed out warning symbols: traffic incidents
that are not on your route.
— All traffic incidents will display in color when
route guidance is inactive.
— Warning symbols with arrow: traffic incident
that you have been routed around, for example
@.
Map operation
Applies to: vehicles with navigation system
You can operate the map > page 209, fig. 154
with the movements described in the following
information.
Moving the map
> Drag your finger across the map in the desired
direction.
Moving the map quickly
> Swipe your finger across the map in the desired
direction and lift your finger off the map.
Zooming in on the map
>» Place two fingers on the map and pull your fin-
gers apart, or
> Double-tap on the map with one finger.
Zooming out on the map
> Place two fingers on the map and pull your fin-
gers together, or
> Double-tap on the map with two fingers.
Rotating the map
> Rotate the map using two fingers.
Tilting
the map
> Drag upward or downward with two fingers. >

Navigation

Map update using the USB connection
Applies to: vehicle map updates using the USB connection
With the map update, you can update the map
material in your navigation system.
Requirement: you must have created a myAudi
account at my.audi.com. Your vehicle must be
registered in your myAudi account.
Downloading updates
> Download the map update at my.audi.com and
store it on a USB flash drive. For additional in-
formation, visit my.audi.com.
Installing updates
> Connect the USB flash drive to the Audi music
interface > page 226.
> Open the notification in the notification center
on > page 23 and press on the notification.
> Press Next. The status of the installation is
shown in the display.
Traffic information

Introduction
Applies to: vehicles with navigation system and online traffic
information
ites
The current delay along the route is 30 min.
earch Ogata
Abetter route is available. Time saved: 15 min
[RAX-0180]
a
ocd ec
nN
b> Nt)
Fig. 158 traffic information overview
North

Open traffic information
Requirement: the map must be displayed
=> page 210.
> Press on the traffic jam symbol in the side
menu on the map > page 209, fig. 154.
Display traffic report details
> Press on the traffic report @) > fig. 158.
> To display the previous or next traffic report,
press < or.
214
The following information can be displayed
> fig. 158:
@ Amessage will appear if the MMI calculates a
better route for the current route guidance.
The predicted delay takes into account future
changes to the traffic situation on the route.
Press on an item ina list @ and select the
better route. More information can be found
under > page 211.
@ Atraffic message is displayed. The distance
to the hazardous area is calculated from the
current vehicle position.
@® The traffic messages are only shown when
route guidance is active. Press ona line to
display details about it.
G) Tips
— Particularly critical traffic information, such
as warnings about wrong-way drivers, is au-
tomatically displayed as a notification.
— Traffic information is not available in some
countries.
Traffic rerouting
Applies to: vehicles with navigation system
By receiving traffic information, your MMI calcu-
lates a better route if available and the possible
time saved compared to the current route.
Traffic rerouting
> Start route guidance.
The MMI uses a notification or a note in the traf-
fic information @ > page 214, fig. 158 to indi-
cate a better route. You can decide which route
you would like to use.
To select a better route, you have the following
options:
> Notification: press F. The better route will be
used for route guidance, or press on the notifi-
cation. Press on the information window for the
better route (for example @) > page 211,
fig. 157).
> Note in the traffic information: press on the
list entry @ > page 214, fig. 158. Press on the
information window for the better route (for
example 2) > page 211, fig. 157).

80B012721BA
Media



ZA WARNING
Driving requires your complete and undivided
attention. As the driver, you have complete re-
sponsibility for safety in traffic. Never operate
mobile devices while driving, because this in-
creases the risk of an accident.

@) Note
— Pull the cable out of the Audi music inter-
face carefully so that the USB ports are not
damaged.
— Use a USB extension cable to connect devi-
ces that have an integrated USB connector
(such as a USB stick) to reduce the risk of
damage to your USB device and the Audi
music interface.
— Extremely high or low temperatures that
can occur inside vehicles can damage mobile
devices and/or impair their performance.
Never leave mobile devices in the vehicle in
extremely high or low temperatures.
G) Tips
— Always follow the information found in
=> page 82.
—When you switch the ignition off, the USB
ports are still supplied with power until the
energy management intervenes.
— Do not use an additional adapter cable or
USB extension cable to connect mobile devi-
ces to the Audi music interface that already
have a cable or that must be connected with
a USB adapter cable (> page 226, fig. 162).
Using an additional adapter or US extension
cable may impair functionality.
— Functionality is not guaranteed for mobile
devices that do not conform to the USB 2.0
specification.
— USB hubs are not supported.
— Video playback through the Audi music in-
terface is not supported on Apple devices
and MTP devices (such as smartphones).
— iPod touch or iPhone malfunctions also af-
fect the operation of the MMI. Reset your
mobile device in these situations.
— Audi recommends updating the iPod touch
or iPhone software to the latest version. Re-
fer to your mobile device owner's manual
for more information.
— The USB adapter on the Audi music inter-
face will support iPod touch or iPhone devi-
ces from the 5th generation or newer with
the lightning connector.
—Aselection of supported devices can be
found in the database for tested mobile de-
vices at www.audi.com/mp3.
Playing media
The following sources can be selected depending
on the vehicle equipment:
— Amazon Alexa > page 226.
— USB device = page 226.
— External device: you can connect external devi-
ces via Bluetooth and use the Bluetooth audio
player > page 225, or you can connect an exter-
nal device directly to the Audi music interface
=> page 226.
Accessing media
Playing media files using the MMI
> Applies to: MMI: Select on the home screen:
MEDIA > Source > a source. Depending on the
connected device, the symbol for a source may
change. The device name may be displayed (for
example: myPhone).
> Select a track from the categories in the media
center > page 228.
Playing media files using the multifunction
steering wheel
Requirement: a media source must contain me-
dia files > page 227.
> Select the radio/media tab in the instrument
cluster.
> Turn the left thumbwheel to display the play-
list.
> To switch to a different source, press the [=]
button.
> To select a media file or a source, turn and
press the left thumbwheel.
227

Audi smartphone interface

Audi smartphone
interface
Setup
Applies to: vehicles with Audi smartphone interface
You can connect your smartphone to the MMI
with a cable or wirelessly* using the Audi smart-
phone interface. Certain content on your smart-
phone is adapted in the MMI while driving and
can be operated through the MMI.
Requirement: the vehicle must be stationary and
the ignition must be switched on. iPhone genera-
tion 5 or higher with Lightning connector and iOS
7.1.2 operating system or higher, or smartphone
with Android Auto app and Android 5.0 Lollipop
operating system or higher.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices > Audi smart-
phone interface > New connection.
> Connect your smartphone to the Audi music in-
terface > page 226 using a USB adapter
=> page 226, fig. 162, or
> To connect your iPhone wireless*, switch on the
Bluetooth function and Wi-Fi on your iPhone.
Open the Apple CarPlay settings in your iPhone.
In the MMI, press on your iPhone in the list of
displayed devices.
> To update the list, press O.
> Follow the system instructions.
> Pay attention to any additional system prompts
on your smartphone, if applicable.
> Applies to: MMI: If you declined use of Apple
CarPlay or Android Auto the first time you con-
nected your smartphone, then select on the
home screen: SETTINGS > Connected devices >
Audi smartphone interface > a smartphone.
> Follow the system instructions.

Z\ WARNING
Driving requires your complete and undivided
attention. As the driver, you have complete re-
sponsibility for safety in traffic. Never operate
mobile devices while driving, because this in-
creases the risk of an accident.

234
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 197.
@) Tips
— The functions that can be used depend on
the following factors, among others:
— The brand of your smartphone
— The version of the operating system in
your smartphone
— The software version of the app used
— The USB adapter cable and correct connec-
tion
— Your cell phone service provider
— The customized settings on your smart-
phone
— One of the factors above or a combination
of any of them could cause your smart-
phone to be incompatible with the Audi
smartphone interface. Compatibility cannot
be guaranteed for all types of smartphones.
For more information and assistance, refer
to the user guide and the manufacturer of
your smartphone.
— Please note that you can only connect your
smartphone via the front Audi music inter-
face in order to use the Audi smartphone in-
terface.
— Wireless Apple CarPlay* is not available in
all countries.
— Wireless Apple CarPlay* was a planned func-
tion at the time this manual was printed.
Wireless Apple CarPlay* is not available in
your vehicle.
— Wireless Apple CarPlay* is only possible in
vehicles without a navigation system or
without a detected vehicle position (GPS da-
ta) if the following requirement is met: the
embedded SIM card for the vehicle must be
logged into the mobile phone network
=> page 197.
— If the connected smartphone has voice con-
trol, you can operate your smartphone using
the external voice recognition system
=> page 28.

Additional settings

Additional settings
System settings
Introduction
General settings are described in this chapter.
You can find specific settings in the chapters
about those settings. The available settings de-
pend on the vehicle equipment.
Date and time
» Applies to: MMI: Select on the home screen:
SETTINGS > General > Date & time.
Possible settings:
— Automatically set date and time
— Date format
— Time format
— Automatic time zone
— Time zone
Cental ah ey
» Applies to: MMI: Select on the home screen:
SETTINGS > General > Measurement units.
Possible settings:
— Speed
— Distance
— Temperature
— Volume
— Pressure
— Consumption (engine)
— Consumption (electric motor)
Language and keyboard
> Applies to MMI: Select on the home screen:
SETTINGS > Language & keyboard.
Language
You can change the languages for the display,
navigation announcements, and the voice recog-
nition system.
236
Keyboard
See > page 24.
Requirement: an audio source must be active.
» Applies to MMI: Select on the home screen:
SETTINGS > Sound.
Possible settings:
— Treble
— Bass
— Balance/fader
— Speed-dependent volume control
— Subwoofer
— Surround Level
Focus
You can optimize the sound distribution for vari-
ous locations in the vehicle.
3D effect
You can adjust the intensity of the 3D effect.
With the Medium setting, you will hear an opti-
mal 3D effect for all sources.
Plea ee ely
> Applies to: MMI: Select on the home screen:
SETTINGS > Announcements & tone.
Possible settings:
— Volume of announcements
— Welcome sound

ZA WARNING
Adjust the volume of the audio system so that
signals from outside the vehicle, such as po-
lice and fire sirens, can be heard easily at all
times.
Gi) Tips
The volume is automatically adjusted to a pre-
set level when the MMI is switched on.