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Telephone

Accessing favorites
> Applies to: MMI/Rear Seat Remote: Select on
the home screen: PHONE > Favorites.
Opening favorites using the multifunction
steering wheel
» Select in the instrument cluster: Telephone tab
> ) button > Favorites.
Storing favorites
> Press YY © page 216 in the business card, or
> Press Store as favorite in the options
> page 215.
Deleting favorites
> Press W => page 216 in the business card, or
> Select: Favorites > Z > one or multiple favor-
ites or Select all > Delete > (Done).
i) Tips
The favorites can only be edited via the MMI.
Managing the directory
Applies to: vehicles with telephone
You can manage up to four directories in the
MMI.
Requirement: a mobile device must be connected
to the MMI.
Opening the directory
> Applies to: MMI/Rear Seat Remote: Select on
the home screen: PHONE > Contacts.
The contacts will be displayed. You can change
the sort order > page 219, Sort order.
Deleting imported contacts
Requirement: you must have imported at least
one contact > page 219.
> Select: Contacts > Z > one or more text mes-
sages > Delete > (Done). The imported contacts
are deleted.
Directory options
» Press and hold a contact in the directory until
the Options menu appears.
216
Depending on your mobile device, the following
options may be available:
— Store as favorite > page 215.
— Send contact: you can select Text message or
E-mail > page 219.
— Send text message > page 219.
— Send e-mail > page 220.
— Save as a shortcut > page 24, Shortcuts.
G) Tips
— Pay attention to any synchronization
prompts on your mobile device when down-
loading contacts.
— The contacts from the mobile device may
not be transferred in alphabetical order. If
there are too many entries, contacts with
different first letters may be missing in the
MMI.
— Only the contacts from the active connected
mobile device are displayed.
— The contacts in the local MMI memory are
always visible and can be accessed by other
users.
— After switching off the ignition and exiting
the vehicle, the mobile device directory will
be loaded when the MML is started again if
the mobile device is within range and the
Bluetooth function is switched on in the mo-
bile device and the MMI.
— Only the contacts in the local MMI memory
can be deleted.
Opening business cards
Applies to: vehicles with telephone
The business card shows you details about a con-
tact.
> To open a business card, press on a contact in
the directory, or
> Press @ in the call list ©) > page 215, fig. 156.
Possible options in the business card:
> Call: press on a phone number.
> Storing a favorite: press YW.
> Deleting a favorite: press Ww.
> Sending a text message: press |.
» Starting navigation: press on an address.
> Sending an e-mail: press on an e-mail address. >

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Telephone

> Send contact: you can select Text message or
E-mail > page 219.
> Save as a shortcut > page 24, Shortcuts.
Listening to voicemail
Applies to: vehicles with telephone
> Applies to: MMI/Rear Seat Remote: Select on
the home screen: PHONE > Voicemail.
Requirement: there must be no voicemail num-
ber stored.
>» Entering the voicemail number: enter the de-
sired number. Press OK.
Requirement: a voicemail number must be stor-
ed.
> Dialing the voicemail number: press Voice-
mail. The call begins immediately.
@® Tips
This service must be set up and activated by
the mobile phone service provider.
Dialing a telephone number
Applies to: vehicles with telephone
Depending on the vehicle equipment, you may
have the following options for dialing a phone
number:
— Using text input in the MMI > page 25.
— Using voice operation > page 34.
— by text input through the Rear Seat Remote
=> page 25.
Call options
Applies to: vehicles with telephone
> To accept or end a call, press the @ button on
the multifunction steering wheel. Operating
=> page 13 and > page 37.
Depending on your mobile device, the following
options may be available in the MMI or in the
Rear Seat Remote* when there is an incoming
call:
— Answer
— Decline
— Message |
If you exit the vehicle during a phone call, the
Bluetooth connection will be disconnected. De-
pending on your mobile device, phone calls in
progress may be automatically transferred from
the MMI to your mobile device.
G) Tips
The radio or media playback is muted during a
phone call.
During a phone call
Applies to: vehicles with telephone
Depending on your mobile device and the type of
connection, the following options may be availa-
ble during a call:
— End call
— Mute
Sending a tone sequence
Press Numbers. You can enter tone sequences
(DTMF) and send them to the other party on the
call.
Hold
Puts the current call on hold. To resume the call,
press Resume.
Answering an incoming call
One of these options will be available, depending
on the mobile phone service provider:
— Answer: the current phone call will be put on
hold. The incoming call will be answered.
— Replace: the active call will be replaced with
the incoming call.
Declining an incoming call
If you select Decline, the incoming call will be de-
clined.
Conference
Requirement: two phone calls must be in prog-
ress.
Depending on your mobile phone service provid-
er, you can add a call on hold and up to five active
callers to a conference call.
217
>

Telephone

Swap call
Requirement: two phone calls must be in prog-
ress.
You can alternate between two phone calls.
Additional call options
Press More.
Depending on the mobile device being used and
the type of connection, the following options
may be available:
Transfer call to mobile device
Transfer the current call to your mobile device or
Bluetooth headset*.
Switch to hands-free
Applies to: MMI
Transfer the callin progress from your mobile de-
vice or Rear Seat Remote* to the MMI.
Transfer audio to MMI
Applies to: vehicles with Rear Seat Remote
Transfer the callin progress from the Rear Seat
Remote to the MMI.
Transfer audio to Rear Seat Remote
Applies to: vehicles with Rear Seat Remote
Transfer the call in progress from the MMI or
Bluetooth headset* to the Rear Seat Remote.
Add call
You can start a new call. The current call will be
put on hold.
Remove conference member
You can remove conference call members individ-
ually when a conference call is active.
Microph. input
Applies to: MMI
You can adjust the input level of the microphone
using the slider.
@ Tips
The call waiting function must be activated in
your mobile device to be alerted about an in-
coming call during an active call.
218
Making an emergency call
Applies to: vehicles with telephone
Requirement: a mobile device must be connected
to the MMI.
> Applies to: MMI/Rear Seat Remote: Select on
the home screen: PHONE > Dial number > the
local emergency call number (for example,
911) > Dial.

ZA\ WARNING
— Because your phone works with radio sig-
nals, a connection cannot be guaranteed un-
der all circumstances. Do not rely on only
your phone when it comes to essential com-
munication (such as during a medical emer-
gency).
— Always follow the instructions given by the
emergency personnel during an emergency
call and only end the call when they instruct
you to do so.

Settings
Phone settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > ©}.
The following options may be possible, depend-
ing on your mobile device:
— Decline with text message
— Edit voicemail number
Switching between two mobile devices
Requirement: phone 1 and phone 2 must be con-
nected to the MMI.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
Private mode: call lists only in Rear Seat
Remote
Applies to: vehicles with Rear Seat Remote
To allow contacts and call details to only be dis-
played on the Rear Seat Remote display, activate
private mode.

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Telephone

Ringtone and volume settings
— Ringtone and message volume: you can adjust
the volume using the slider.
— Ringtone: select a ringtone from the list.
— Microphone input level: you can adjust the in-
put level of the microphone using the slider.
Data module serial number (IMEI)
Applies to: vehicles with data module
The serial number (IMEI) will be displayed.
Directory settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Contacts > ©.
Switching between two mobile devices
Requirement: telephone 1 and telephone 2 must
be connected.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
The directory for the selected phone will be dis-
played.
Hide grayed-out contacts
When this function is switched on, contacts that
have no phone numbers stored for them will be
hidden.
Sort order
You can sort the contacts by Last name or First
name.
Download contacts
Requirement: a mobile device must be connected
to the MMI.
To update the contacts in the MMI, you can man-
ually download your mobile device contacts. De-
pending on the mobile device, you may need to
disconnect and reconnect the Bluetooth connec-
tion to update the contacts.
Importing contacts
Requirement: a USB storage device must be con-
nected to the Audi music interface > page 252.
The USB storage device contains contacts in the
vCard format (.vcf). They must not be located in
sub-folders.
Applies to MMI: Select: Import contacts > Search
for import data > USB device 1/USB device 2 >
desired contacts or Select all contacts > Start
import.
G) Tips
— The imported contacts are stored in the lo-
cal MMI memory.
— There should be no other files or folders on
the storage medium containing the contacts
to be imported.
— Apple devices and MTP devices (such as
smartphones) are not recognized as USB
storage devices.
Messages
Text messages
Applies to: vehicles with telephone
Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (Bluetooth MAP).
> Applies to: MMI: Select on the home screen:
MESSAGES > (:©) > e-mail (phone 1)/e-mail
(phone 2)*.
The following functions are available:
— New text message*
— Inbox
— Sent
— Outbox*
— Drafts*
— Deleted
User defined*
If necessary, user-defined folders will be copied
to your mobile device.
Message options
Press ona text message.
Depending on the country, the following options
may be available:
— Read out
219

Telephone

— Reply
— Forward
— More
To switch between messages, press < or >.
Press More. Depending on your mobile device
and the selected mailbox, additional options may
be available:
— Call
— Forward
— Navigate
— Extract numbers
— Send again
Settings
Press ©}.
New text message notification
When the function is switched on, an envelope
in the MMI status bar will indicate when there is
a new text message.
@) Tips
Only new received messages may be displayed
depending on your mobile device.
Applies to: vehicles with telephone and e-mail
Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (Bluetooth MAP).
» Applies to: MMI: Select on the home screen:
MESSAGES > (:) > e-mail (phone 1)/e-mail
(phone 2)*.
The following functions are available:
— New e-mail
— Inbox
— Sent
— Outbox
Troubleshooting
Applies to: vehicles with telephone
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
220
— Drafts*
— Deleted*
User defined*
If necessary, user-defined folders will be copied
to your mobile device.
Message options
Press on an e-mail.
Depending on the country, the following options
may be available:
— Read out
— Reply
— Reply all
— Forward
— More
To switch between messages, press < or >.
Press More. Depending on your mobile device
and the selected mailbox, additional options may
be available:
— Call
— Forward
— Extract e-mail
— Navigate
— Extract numbers
— Show all recipients
— Send again
Settings
Press ©},
New e-mail notification
When the function is switched on, an envelope
in the MMI status bar will indicate when there is
a new e-mail.
() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>page 222.

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Telephone


Problem Solution

Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a mobile phone have
been met > page 209, or
make sure you did not accidentally decline the PIN for establishing
a connection on your mobile phone. If necessary, repeat the pair-
ing process = page 209.

After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your mobile device.
Check for prompts on your mobile device when connecting via
Bluetooth.

Applies to: vehicles with Rear Seat Remote: Check if private mode
is active > page 214/> page 218.

Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using.

Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.
Check if the Bluetooth settings on your cell phone are limited or
individual Bluetooth settings are deactivated. This may be the
case with business cell phones.

The MESSAGES menu is not avail-
able.
Make sure your mobile device has an option to show messages op-
tion and that it is enabled.


Wireless cell phone charging is
not working or is interrupted.

Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Make sure your mobile device is positioned correctly in the Audi
phone box > page 211 and that there are no objects located be-
tween the phone box and the phone.

221

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Media

DVD drive
Applies to: vehicles with a DVD drive
—
Fig. 171 Glove compartment: DVD drive

[RAH-9153,

Loading a CD/DVD
> Slide the CD/DVD straight into the DVD slot @
with the label facing up. The CD/DVD will be au-
tomatically pulled in.
Ejecting a CD/DVD
> Press the button (2).
The CD/DVD is pulled in again automatically if it
is
not removed from the DVD slot within approxi-
mately ten seconds after ejecting it.
The DVD drive is accessed and operated through
the MMI > page 253.
@) Tips
— Playback cannot be guaranteed with media
files that have a high data rate.
— Always read the chapter > page 250, Gener-
al information.
Bluetooth audio player
Applies to: vehicles with Bluetooth audio player
With the Bluetooth audio player, you can play
music wirelessly through the MMI from your
Bluetooth-capable mobile device (such as a cell
phone).
Requirement: the vehicle must be stationary and
the ignition must be switched on. The Bluetooth
settings will open on your mobile device during
the connection setup. The Bluetooth function and
visibility of the MMI > page 264 and mobile de-
vice must be switched on.
Connecting a mobile device
> Applies to: MMI: Select on the home screen:
MEDIA > Source > Connect external device >
New connection. The available Bluetooth devi-
ces will be displayed after several seconds.
> Press on the desired mobile device in the list of
displayed Bluetooth devices.
> To update the list, press OQ.
A PIN for a secure Bluetooth connection will be
generated.
> Confirm the PIN on your mobile device.
After
connecting successfully, the mobile device
will be displayed in the Connected devices menu
as a Bluetooth audio player.
Playing media > page 253.
@ Tips
— Check for any connection requests on your
Bluetooth device.
— Multiple Bluetooth audio players can be
paired with the MMI, but only one at a time
can be active as a Bluetooth audio player
=> page 265.
— The supported media functions (such as
shuffle, list view, categories, search, op-
tions) depend on the Bluetooth device being
used.
— Note the volume setting on your Bluetooth
device. Audi recommends setting your mo-
bile device to the maximum volume when
using it as a Bluetooth audio player.
—Aselection of supported Bluetooth devices
can be found in the database for tested mo-
bile devices at www.audi.com/bluetooth.
Amazon Alexa
Applies to: vehicles with Amazon Alexa Integration
You can play various Amazon Alexa content using
the MMI. The voice recognition system is used to
operate it.
Requirement: Amazon Alexa must be activated
=> page 35.
>» Start Amazon Alexa using the voice recognition
system.
251
>

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Media

Never leave mobile devices in the vehicle in
extremely high or low temperatures.
@ Tips
— Always follow the information found in
=> page 94.
— When you switch the ignition off, the USB
ports are still supplied with power until the
energy management intervenes.
— Do not use an additional adapter cable or
USB extension cable to connect mobile devi-
ces to the Audi music interface that already
have a cable or that must be connected with
a USB adapter cable (> page 252, fig. 172).
Using an additional adapter or US extension
cable may impair functionality.
— Functionality is not guaranteed for mobile
devices that do not conform to the USB 2.0
specification.
— USB hubs are not supported.
— Video playback through the Audi music in-
terface is not supported on Apple devices
and MTP devices (such as smartphones).
— iPod touch or iPhone malfunctions also af-
fect the operation of the MMI. Reset your
mobile device in these situations.
— Audi recommends updating the iPod touch
or iPhone software to the latest version. Re-
fer to your mobile device owner's manual
for more information.
— The USB adapter on the Audi music inter-
face will support iPod touch or iPhone devi-
ces from the 5th generation or newer with
the lightning connector.
—Aselection of supported devices can be
found in the database for tested mobile de-
vices at www.audi.com/mp3.
Playing media
The following sources can be selected depending
on the vehicle equipment:
— Amazon Alexa > page 251.
— USB device > page 252.
— DVD © page 251.
— External device: you can connect external devi-
ces via Bluetooth and use the Bluetooth audio
player > page 251, or you can connect an exter-
nal device directly to the Audi music interface
=> page 252.
Accessing media
Playing media files using the MMI
> Applies to: MMI: Select on the home screen:
MEDIA > Source > a source. Depending on the
connected device, the symbol for a source may
change. The device name may be displayed (for
example: myPhone).
> Select a track from the categories in the media
center > page 254.
Playing media files using the multifunction
steering wheel
Requirement: a media source must contain me-
dia files > page 253.
> Select the radio/media tab in the instrument
cluster.
> Turn the left thumbwheel to display the play-
list.
> To switch to a different source, press the
button.
> To select a media file or a source, turn and
press the left thumbwheel.
> To switch between radio and media, select in
the instrument cluster: the LE] button > Switch
to radio/Switch to media.
Playing media files using the Rear Seat
Remote
Applies to: vehicles with Rear Seat Remote
Requirement: the Rear Seat Remote must be con-
nected to the MMI > page 28.
> Applies to: Rear Seat Remote: Press MEDIA on
the home screen.
Operation of the available media functions with
the Rear Seat Remote is very similar to operation
in the MMI > page 255.

Z\ WARNING
Observe the safety precautions > page 26,
Rear Seat Remote. >

253