2021 AUDI A7 Page 49

4K8012721BF
Emergency assistance

Emergency assistance
General information
> Park the vehicle as far as possible from moving
traffic in the event of a breakdown. In the event
of a flat tire, park the vehicle ona level surface.
If you are ona steep hill, be especially careful.
> Set the parking brake.
> Switch the emergency flashers on.
> Have the passengers exit the vehicle. They
should move to a safe place, for example be-
hind a guard rail.


Follow the steps given above. This is for your
protection and the for the safety of others on
the road.


Equipment
Vehicle tool
vehicle jack
Applies to: vehicles with the vehicle tool kit, tire mobility kit,
and vehicle jack


Applies to: vehicles with conventional drive system
Fig. 174 Luggage compartment: cargo floor cover


Applies to: vehicles with plug-in hybrid drive
Fig. 175 Luggage compartment: right side trim panel
Conventional drive system: The vehicle tool kit,
vehicle jack*, tire mobility kit*, and compressor*
are stored in the luggage compartment under
the cargo floor cover > fig. 174.
Plug-in hybrid drive: The vehicle tool kit, tire mo-
bility kit, and the compressor are located behind
the side panel in the luggage compartment
> fig. 175.
Conventional drive system
> Lift the cargo floor using the handle > fig. 174.
> Applies to: vehicles with spare tire: Turn the
handle counter-clockwise and remove the spare
tire.
Plug-in hybrid drive
> Open the cover (@ in the side panel > fig. 175.
> Open the twist lock @).
Conventional drive system: Depending on the
equipment, the vehicle tool kit and the tire mobi-
lity kit* may be located under the spare tire*, un-
der another cover, or in the tool box.

— The vehicle jack* does not require any main-
tenance.
— Plug-in hybrid drive: The vehicle must not
be operated without a tire mobility kit.
Tire mobility kit
Applies to: vehicles with tire mobility kit
> Read and follow the important safety precau-
tions > page 305.
> Set the parking brake.
> Select the “P” position.
> Check if a repair with the tire mobility kit is pos-
sible > page 306.
305

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Emergency assistance

Requirement: the tire mobility kit must be laid
out and ready for use > page 305.
Setting up the tire mobility kit
> Open the cover @) on the compressor!)
fig. 177.
> Remove the connector (@) and pressure hose (5)
from the housing.
> Connect the compressor pressure hose © to
the flange © on the tire sealant bottle @.
> Insert the sealant bottle with the flange at the
bottom into the opening @) on the compressor.
> Remove the valve cap from the faulty tire.
> Connect the filler hose () to the valve 7)
> fig. 178.
> Connect the plug @) > fig. 177 to an outlet in
the vehicle.
> Switch the ignition on.
Inflating a tire
> Move the switch (8) > fig. 178 on the compres-
sor into position I.
> Inflate the tire to between 29 psi (200 kPA)
and 36 psi (250 kPA) and read the pressure on
the gauge.
> If this tire pressure is not reached, remove the
filler hose. Drive slowly approximately 33 feet
(10 m) forward or in reverse so that the sealant
can be distributed in the tire. Inflate the tire
again > A\.

ZA WARNING
— Read and follow the manufacturer's safety
precautions on the compressor and in the in-
structions on the bottle of sealant.
— Ifa tire pressure of 29 psi (200 kPA) cannot
reached after inflating for 6 minutes, then
the tire is too severely damaged. Do not con-
tinue driving.
— If the tire cannot be repaired with the tire
sealant, see an authorized Audi dealer or au-
thorized Audi Service Facility for assistance.


2) The compressor may look different. However, the way it is
operated is generally the same.
@) Tips
Do not operate the compressor for more than
six minutes continuously, or it can overheat.
Once the compressor has cooled, you can con-
tinue to use it.
feta cata)
Applies to: vehicles with tire mobility kit
> Affix the sticker that says "max. 50 mph (max.
80 km/h)" that is provided with the tire mobili-
ty kit within the driver's field of vision.
>» Stop the vehicle after driving for about 10 mi-
nutes and check the tire pressure.
> If the tire pressure is lower than 19 psi (130
kPA), then the tire is too severely damaged. Do
not continue driving.

Z\ WARNING
Pay attention to the following after repairing
the tire:
— Do not drive faster than 50 mph (80 km/h).
— Avoid hard acceleration or braking and driv-
ing fast around curves.
— The vehicle may become more difficult to
control.
— If the tire is too severely damaged, see an
authorized Audi dealer or authorized Audi
Service Facility for assistance.


@) For the sake of the environment
You can give the used tire sealant bottle to an
authorized Audi dealer or authorized Audi
Service Facility for disposal.
@) Tips
Remember to obtain a new bottle of sealant
from an authorized Audi dealer or authorized
Audi Service Facility after repairing a tire.
307

Emergency assistance

Replacing wheels
You must complete the preparation before
changing a tire.
> Read and follow the important safety precau-
tions > page 305.
> Set the parking brake.
> Select the “P” position.
> When towing a trailer: disconnect the trailer
from your vehicle.
> Lay out the vehicle tool kit > page 305 and the
spare tire > page 311.
> Applies to: vehicles with air suspension: Select
on the home screen: VEHICLE > Settings &
Service > Air suspension: wheel change.
> Switch the ignition off.

ZA\ WARNING
The vehicle must also be secured to prevent it
from rolling when using the vehicle jack”. Use
suitable objects to block the front and back of
the wheel that is diagonal from the wheel
with the flat tire.


Removing the caps
\

B4L-1337
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Fig. 179 Wheel: wheel bolts with caps
> Slide the plastic clip from the vehicle tool kit
onto the cap until it engages > fig. 179.
> Remove the cap with the plastic clip.
308

ONL eta ere) od
Applies to: vehicles with anti-theft wheel bolts
> al) —2
Fig. 180 Anti-theft wheel bolt with cap and adapter


B4H-0470

You need a special adapter in the vehicle tool kit
to remove the anti-theft wheel bolts.
> Remove the cap @).
> Slide the adapter @) all the way onto the anti-
theft wheel bolt @.
> Slide the wheel wrench* from the vehicle tool
kit all the way onto the adapter @).
> Loosen the wheel bolt > page 308.
@ Tips
Note the code number for the wheel bolt
adapter and store it in a safe place separate
from the vehicle. If you need a replacement
adapter, contact an authorized Audi dealer or
authorized Audi Service Facility and give them
the code number.
Loosening the wheel bolts

B4S-0221

Fig. 181 Wheel: loosening the wheel bolts

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Emergency assistance

> Slide the wheel wrench* from the vehicle tool
kit all the way onto the wheel bolt).
> Turn the wheel bolt approximately one turn to
the left. To achieve the required torque, hold
the end of the wheel wrench*. If the wheel bolt
will not loosen, press carefully on the wheel
wrench* with your foot. Hold onto the vehicle
securely while doing this and make sure your
footing is stable.

ZA WARNING
To reduce the risk of an accident, only loosen
the wheel bolts gently one turn before raising
the vehicle with the vehicle jack*.
Raising the vehicle
Applies to: vehicles with vehicle jack







Fig. 183 Sill: positioning the vehicle jack
> Place the vehicle jack from the vehicle tool kit
ona firm surface. Use a flat, stable support if
necessary. On a slippery surface such as tile,
you should use a non-slip pad such as a rubber
mat > /\.

D_ You need the matching adapter in order to loosen and
tighten anti-theft wheel bolts* > page 308.
> Find the marking on the sill that is closest to
the tire that will be changed © fig. 182. Behind
the marking, there is a lifting point on the side
sill for the vehicle jack.
> Raise the vehicle jack under the lifting point on
the side sill until the bracket on the jack @)
completely covers the notch on the vehicle.
> Align the vehicle jack so the bracket (@) covers
the notch and the base (2) is flat on the ground.
The base @) must be directly under the mount-
ing point @.
> Mount the crank on the vehicle jack: insert the
crank into the opening on the handwheel. Turn
the crank to the left or right to secure it.
> Continue raising the vehicle jack with the crank
until the wheel lifts off the ground slightly.


ZX WARNING
—To reduce the risk of injury, make sure no
one is in the vehicle before raising it.
— Make sure the vehicle jack is stable. The risk
of injury is increased when the ground is
slippery or soft, because the vehicle jack
could slide or sink.
— Only raise your vehicle with the vehicle jack
provided by the factory. If you use a vehicle
jack designed for another vehicle, your vehi-
cle could slip and cause injury.
— Position the vehicle jack only at the desig-
nated mounting points on the side sill and
align the jack. Otherwise, the vehicle jack
could slip and cause an injury if it does not
have sufficient hold on the vehicle.
—To reduce the risk of injury, do not raise any
other vehicles or other loads using the vehi-
cle jack provided by the factory.
— Applies to: vehicles with air suspension:
Changes in temperature or load can affect
the height of the stopped vehicle.
— To reduce the risk of an accident, never start
the engine when the vehicle is raised.
—To reduce the risk of injury, no work should
be performed under the vehicle while it is

raised.

309

Emergency assistance

@® Note
Do not lift the vehicle by the sill. Position the
vehicle jack only at the designated mounting
points on the side sill. Otherwise, your vehicle
could be damaged.
Removing and installing a wheel
@ &
= x
oO oO

B8K-1477


Fig. 185 Wheel: alignment pin in the top hole
Removing a wheel
> Remove the top wheel bolt completely using
the hex socket in the screwdriver handle from
the vehicle tool kit > fig. 184 and place it ona
clean surface.
> Then install the alignment pin from the vehicle
tool kit by hand in the empty wheel bolt hole
> fig. 185).
> Remove the rest of the wheel bolts.
> Remove the wheel >(). The alignment pin re-
mains in the hole while doing this.

D Applies to: vehicles with ceramic brake rotors*: Use a sec-
ond alignment pin* from the vehicle tool kit for the lowest
hole according to the steps described for the first align-
ment pin.
310
Installing a wheel
Read the directions on > page 310 when instal-
ling unidirectional tires.
> Slide the wheel on over the alignment pin >@.
> Install the wheel bolts and tighten them gently
using the hex socket.
> Remove the alignment pin and tighten the re-
maining wheel bolt.
> Carefully lower the vehicle using the vehicle
jack*.
> Tighten the wheel bolts in a diagonal pattern
using the wheel wrench*.
The wheel bolts must be clean and loosen and
tighten easily. Check the contact surfaces for the
wheel and hub. Contaminants on these surfaces
must be removed before installing the wheel.

ZA\ WARNING
— Read and follow the important information
and notes under > page 281.
— Never use the hex socket in the screwdriver
handle to tighten the wheel bolts. Using the
hex
socket will not achieve the required
tightening torque, which increases the risk
of an accident.
@) Note
When removing or installing the wheel, the
rim could hit the brake rotor and damage the
rotor. Work carefully and have a second per-
son help you.
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A unidirectional tire profile is identified by arrows
on the tire sidewall that point in the running di-
rection. You must always maintain the specified
running direction. This is necessary to ensure the
tire's optimal performance in regard to adhesion,
running noise, and friction, and to reduce the risk
of hydroplaning.

4K8012721BF
Emergency assistance

To benefit fully from the advantages of the uni-
directional tire design, you should replace faulty
tires as soon as possible and restore the correct
running direction on all of the tires.
> Reinstall the caps on the wheel bolts if necessa-
ry.
> Store the vehicle tool kit in its designated
place.
> If the removed wheel does not fit in the spare
wheel well, store it securely in the luggage
compartment > page 83.
> Check the tire pressure on the installed wheel
as soon as possible.
> Correct the tire pressure and store it in the MMI
=> page 293 or > page 296.
> The wheel bolt tightening specification must be
90 ft lbs (120 Nm). Have it checked as soon as
possible with a torque wrench. Drive carefully
until then.
> Have the faulty wheel replaced as quickly as
possible.
Space-saving spare tire
Applies to: vehicles with space-saving spare tire (compact
spare tire)
The spare tire is intended for short-term use only.
Have the damaged tire checked and replaced if
necessary by an authorized Audi dealer or author-
ized Audi Service Facility as soon as possible.
There are some restrictions on the use of the
compact spare tire. The compact spare tire has
been designed specifically for your type of vehi-
cle. Do not replace it with the spare tire from an-
other type of vehicle.
The compact spare tire is located in the luggage
compartment under the cargo floor cover
=> page 305.
The tire pressure must be adjusted to a specified
value listed on the tire pressure sticker
= page 284, fig. 173.
Snow chains
For technical reasons, the use of snow chains on
the compact spare tire is not permitted.
If you have to drive with snow chains and a front
tire fails, mount the spare tire in place of a rear
tire. Install the snow chains on the rear tire that
you removed, and install that in place of the
front tire that failed.

ZA WARNING
— After installing a spare tire, the tire pressure
must be checked as soon as possible.
— Do not drive faster than 50 mph (80 km/h)
with a compact spare tire. Driving faster
than that increases the risk of an accident.
— To reduce the risk of an accident, avoid hard
acceleration or braking and driving fast
around curves with the compact spare tire.
— To reduce the risk of an accident, never drive
with more than one compact spare tire.
— Normal summer or winter tires must not be
mounted on the compact spare wheel rim.

Jump starting
You should only perform the steps that follow if
you have the necessary tools and technical ex-
pertise.
If the engine does not start because the vehicle
battery is drained, you can jump start your vehi-
cle using another vehicle. Jump start cables are
needed to do this.
Both vehicle batteries must have 12 V nominal
voltage. The voltage capacity (Ah) of the vehicle
battery that is giving power must not be less
than the capacity of the drained vehicle battery.
Jump start cable
Only use a jump start cable with a large enough
diameter. Note the manufacturer's specifica-
tions.
Only use a jump start cable with insulated termi-
nal clamps.
Positive cable - usually red.
Negative cable - usually black.
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Emergency assistance


ZA\ WARNING
— A drained battery can freeze at tempera-
tures around 32 °F (0 °C). If the vehicle bat-
tery is frozen, it must be thawed before con-
necting the jump start cables. If it is not,
the risk of an explosion and chemical burns
increases. After jump starting the vehicle,
drive to an authorized Audi dealer or author-
ized Audi Service Facility immediately to
have the vehicle battery checked.
— Read the warnings when working in the en-
gine compartment > page 259.
— Handling the jump start cables incorrectly
may cause the vehicle battery to explode
and lead to serious injuries.

@) Note
— Jump start cables can cause considerable
damage to the vehicle electrical system if
they are connected incorrectly.
— Plug-in hybrid drive: You must not give a
jump start with your vehicle. This could
cause significant damage to the electrical
system in your vehicle.
G) Tips
— There must be no contact between the
vehicles, or else voltage could flow when
connecting the positive terminal and drain
the vehicle battery of the vehicle providing
the jump start.
— The drained vehicle battery must be con-
nected correctly to the electrical system.
— Switch off electrical equipment that is not
needed.
312
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Both jump start cables must be connected in the
correct order.

Fig. 186 Engine compartment: connectors for jump start
cables or a charger



Fig. 187 Connecting the jump start cables
The jump start cable connections are located in
the engine compartment.
Follow the information about the vehicle battery
=> page 270.
Connecting the positive cable (red) to the
positive terminal
> Open the red cover on the positive terminal
> fig. 186.
1. Attach one end of the positive cable (red) to
the jump-start pin @ © fig. 187 on your vehi-
cle.
2. Attach the other end of the positive cable
(red) to the positive terminal @ on the pow-
er source.
Connecting the negative cable (black) to the
negative terminal
3. Attach one end of the negative cable (black)
to the negative terminal @) on the power
source. >

Emergency assistance

bar is not available. Use a towing cable made of
synthetic elastic cable similar elastic material.

ZA WARNING
— Towing highly increases the risk of an acci-
dent, for example from colliding with the
towing vehicle.
— To reduce the risk of an accident, do not al-
low anyone to remain inside the vehicle
when it is being transported by a tow truck
or a special transporter.
@) Note
— If normal towing is not possible, for exam-
ple if the transmission is faulty or if the
towing distance is greater than 30 miles
(50 km), then transport the vehicle on a
special carrier.
— If the vehicle is towed by a tow truck at the
axle that is not permitted, this can cause se-
vere damage to the transmission.
— The vehicle must not be tow started for
technical reasons.
@) Tips
— If the power supply is interrupted, then it
will not be possible to move the selector
lever out of the "P" position. The parking
lock must be released using the emergency
release before towing the vehicle
> page 99.
— Switch Audi pre sense* off > page 169 when
loading the vehicle onto a vehicle carrier,
train, ship, or other type of transportation,
or when towing the vehicle. This can prevent
an undesired intervention from the pre
sense* system.
— Follow the local legal regulations for tow-
ing.
Read and follow the important information under
=> page 313.


314
Preparations
> Only secure the towing cable or tow bar at the
designated towing loops > page 315,
=> page 315.
> Make sure the towing cable is not twisted. Oth-
erwise it could disconnect from the towing loop
while towing.
> Switch the emergency flashers on in both
vehicles > page 55. However, do not do this if it
prohibited by law.
Towing vehicle (front)
> Only start to drive when the towing cable is
taut.
> Press the brake pedal very carefully.
> Avoid sudden braking or driving maneuvers.
Vehicle being towed (rear)
> Make sure the ignition is switched on so that
the steering wheel is not locked and so that you
can use the turn signals, the horn, and the
windshield wipers if needed > A\.
> Switching it off before the vehicle has stopped
may impair the function of the brake booster
and power steering. You would then need to
use more force to steer and brake the vehicle.
> Release the parking brake > page 107.
> Select the “N” selector lever position.
> Make sure the towing cable is always taut.

ZA\ WARNING
— Never tow a vehicle using a tow bar or tow-
ing cable if the vehicle does not have electri-
cal power.
— If the vehicle runs out of power while it is
being towed, stop towing the vehicle imme-
diately and consult an authorized Audi deal-
er or qualified repair facility.