2021 AUDI A4 service

Emergency call

Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=> page 178.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 179.
A WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
iG) Tips
To see which data can be transmitted, visit
your Audi country or sales region website at
www.audi.com.


Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The services made availably by Audi
are only available within the mobile phone net-
178
work coverage area for the mobile phone service
provider selected by Audi.
@ Tips
— The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Functions
Applies to: vehicles with emergency call function
A TPS emergency call can be made manually or
automatically > page 178.
Making an emergency call
Applies to: vehicles with emergency call function

Fig. 137 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (J) to open it.
> Press and hold the emergency call button until
the LED @) blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LEDin >

8W1012721BC
Emergency call

the emergency call button (2) will blink. The
emergency call will be made. The emergency call
cannot be canceled.
LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
messages about the availability of the emer-
gency function > page 179.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
Warnings
If there is a critical system failure in the emer-
gency call systems, the vehicle occupants will re-
ceive the following warning: see > page 179, LED
status and > page 179, Messages.
@) Tips
If the emergency call is canceled due toa
poor connection, then the system automati-
cally tries to connect again.
Messages
Applies to: vehicles with emergency call function
& Emergency call function: malfunction! Lim-
ited availability. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
&S Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized

)) The availability of the services offered depends on the
country and may change in the future.
Audi Service Facility immediately to have the
malfunction corrected.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call )) is a combina-
tion of data transmission and a phone call. The
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.
Cee Te Re tee cary
Applies to: vehicles with online roadside assistance

RAZ-0443



Fig. 138 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
> Press the button (@). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button () by mistake, then
press it again.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI. >
179

8W1012721BC
Navigation

Navigation
Opening navigation
Applies to: vehicles with navigation system



Fig. 139 Route guidance not started
The navigation system directs you to your desti-
nation, around traffic incidents, and on alterna-
tive routes, if desired.
Opening navigation
» Applies to: MMI: Press NAVIGATION on the
home screen.
After accessing the navigation for the first time,
the map is displayed.
Opening navigation using the multifunction
steering wheel
> Applies to: multifunction steering wheel: Select
the Navigation tab in the instrument cluster.
> To display navigation when route guidance has
started, select in the instrument cluster: the
button > Map.
The following functions are available in the MMI:
@ Open the Select destination menu
=> page 183, fig. 140.
@ Open the intelligent search > page 182.
@ Switch between the map and the menu:
press A repeatedly until the desired function
is displayed.
You can find additional information about the
map update at > page 186, Map operation.

ZA WARNING
— The demands of traffic require your full at-
tention. Always read the chapter > page 19,
Traffic safety information.
— The route calculated by the navigation sys-
tem is a driving recommendation. Follow


the traffic regulations that are applicable in
the country where you are operating the ve-
hicle. In the event that the driving directions
contradict traffic regulations, always follow
the traffic regulations applicable in the
country where you are operating the vehicle
to reduce the risk of an accident.
() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>© in General information on page 173.
(i) Tips
— Snow and obstructions on the GPS antenna
or trees and large buildings can impair sat-
ellite reception and affect the system's abil-
ity to determine the vehicle position. Sever-
al deactivated or malfunctioning satellites
can also interrupt GPS reception and affect
the system's ability to determine the vehicle
position.
— Because street names sometimes change,
the names stored in the MMI may in rare
cases differ from the actual street name.
— Applies to: multifunction steering wheel:
Depending on the selected function, opera-
tion through the center display may be re-
quired.
— Applies to: vehicles with Audi connect Info-
tainment: Depending on the country and ve-
hicle equipment, additional services may be
available.
— An additional indicator will appear in the
head-up display.

myAudi navigation
Applies to: vehicles with Audi connect Infotainment
MMI navigation works seamlessly with the myAu-
di app.
Your destinations (favorites, last destinations)
are synchronized through your myAudi account.
All important destinations can be displayed in
the vehicle and in the myAudi app.
181

Navigation

To load destinations in the vehicle automatically,
Audi recommends logging into the vehicle with a
myAudi user > page 30.
myAudi navigation functions:
— You can send destinations and routes from the
myAudi app to the vehicle > page 184.
— Active route guidance in the myAudi app can be
continued in the MMI.
— Depending on the situation, it may be possible
to continue active route guidance from the MMI
in the myAudi app to continue navigating to the
destination after leaving the vehicle.
Entering a destination
Intelligent search for navigation
CEC
Applies to: vehicles with navigation system
Using the intelligent search, you can enter the
data for a navigation destination in any order all
at once (for example, 5th Avenue New York).
Likewise, you can search for points of interest,
contacts, previous destinations, or favorites in or-
der to navigate to the desired destination.
Opening a menu
> Applies to: MMI: Select on the home screen:
NAVIGATION > 2.
Intelligent search
> Enter one or more search terms into the input
field. See > page 23, Text input.
>» Press on the desired destination in the results
list. The Details menu will be displayed.
> Press Start. Route guidance will be activated
and the map will be displayed > page 185,
fig. 142.
Online Points of Interest
> Searching for points of interest: enter the
name of a POI.
> Select: a symbol for a POI category (such as
i >a POI, or

)) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
182
> To display all categories and search for a POI,
select: |---| > a category (such as restaurants) >
a POI.
Change search area
Requirement: route guidance must be active.
>» Applies to: MMI: Select on the home screen:
NAVIGATION > &.
> To change the search area, press (a) / 29 /Pre-
peatedly until the desired search area is select-
ed.
Online search)
Applies to: vehicles with navigation system and online search
You can use the results from a search engine pro-
vider to find a navigation destination.
Requirement: the MMI must be connected to the
Internet > page 173, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > © >G.
> Enter one or more search terms into the input
field.
> The search engine provider shows suggestions
£ to narrow down the search.
> Press on suggestions until the desired destina-
tion appears in the results list. If necessary, use
one finger to swipe upward or downward until
the suggestions £ or destinations 9 appear.
> Press on the desired destination 9. The Details
menu will be displayed.
» Press Start.
Route guidance will be activated and the map will
be displayed > page 185, fig. 142.
G) Tips
— The MMI input suggestions depend on the
last navigated destinations.
— The navigation system always searches for
the fastest route. You can have alternative
routes displayed if necessary > page 187.
— If the destination cannot be found, it may
not be stored in the navigation database. >

Navigation

Accessing favorites
> Applies to: MMI: Select on the home screen:
NAVIGATION > (8) > Favorites.
If you use myAudi navigation, your favorites will
be synchronized with your myAudi account
=> page 181.
Storing favorites
> Press YY in the Details menu > page 184,
fig. 141.
Storing a home address or business address
> Press Home address or Business address.
When accessed for the first time, you will be
prompted to set the address.
> Select: Create now > enter a destination > OK.
Editing a favorite
Requirement: the favorites list must be dis-
played.
> Setting a favorite as a destination: press ona
favorite.
> Deleting favorites: in the Details menu, press
¥* © page 184, fig. 141, or select: Z > one or
more entries or Select all > Delete > (Done).
> Moving a favorite: press Z. Touch the sym-
bol and move the entry to the desired position.
Press Done.
@ Tips
— After deleting the home address or business
address, only the address is deleted and the
entry will still be displayed in the favorites.
— Please note when moving favorites that
items 1 and 2 are reserved for the home ad-
dress and business address.
On-street parking
Applies
to: navigation system and on-street parking
In supported areas, you can display parking along
the route.

)) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
188
Requirement: the Parking notification must be
switched on > page 22, Notification center. The
MMI must be connected to the Internet
=> page 173, Audi connect. Route guidance must
be active, you must be close to your destination,
and a notification must be displayed or an item
on the map must be marked.
> Press on the notification. Or: press on | on the
map.
> To navigate to a parking: space, press ona col-
ored marking on the map.
> Select: 2 > Start.
Depending on availability, colored markings on
the map indicate the probability of open parking
spaces.



Color Description
Green High probability
Orange |Medium probability
Red Low probability

Satellite map
Applies to: vehicles with navigation system and satellite map
You can display the navigation map with satellite
images.
Requirement: the MMI must be connected to the
Internet > page 173, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > ©} > Map settings > Satellite
map).
The map view is based on data packets received
from the Internet in the form of satellite images,
which are then combined with the roadways from
the > page 185, fig. 142 standard map view.
(i) Tips
—The satellite map!) is updated regularly
whenever the function is opened. The proc-
ess may take several seconds.
— When the satellite map display is switched
on ) with the 3D position map type, the >

8W1012721BC
Navigation

display automatically switches to the 2D
map type when driving through tunnels.
— Depending on the Internet connection, the
standard map may also be displayed when
the satellite map is switched on )).
Map update
Applies to: vehicles with navigation system
You can update the map data in the MMI witha
map update. The functions depend on the coun-
try and vehicle equipment.
— Map update through online map update
=> page 189.
— Map update through the myAudi app.
— Import a map update from the USB connection
to your MMI > page 190.
— Map update at an authorized Audi dealer or au-
thorized Audi Service Facility. This can result in
additional costs.
Online map update
Applies to: vehicles with online map update
Using map update online, you can update the
map material in your navigation system directly
from your vehicle.
The MMI determines regions based on the vehicle
position. Based on this, update data for these re-
gions are available for your MMI.
Start map update
Applies to: MMI
Requirement: the MMI must be connected to the
Internet > page 173, Audi connect.
> To always allow automatic map updates, select
on the home screen: SETTINGS > System main-
tenance > Automatic online map update. The
MMI starts the map update automatically in
the background when new map material is
available.

)) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
You can check the status of the download process
and the installation in the notification center
> page 22.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
= in General information on page 173.
@ Tips
Because of the high volume of data, Audi rec-
ommends performing the map update using
the USB connection > page 190.
Map update through the myAudi App
Applies to: vehicles with map update through the myAudi app
With the map update through the myAudi app,
you can update the map material in your naviga-
tion system.
Downloading updates
Requirement: you must have a registered myAudi
account. Your vehicle must be registered in your
myAudi account.
> Install the myAudi app on your mobile device
and log in with your login information. Use the
same myAudi account that you use in the vehi-
cle for your myAudi user.
> Download the map material in the myAudi app.
Installing updates
> Log in as a myAudi user in the vehicle
=> page 30.
> Connect your smartphone to the vehicle’s Wi-Fi
hotspot > page 174. The MMI detects the map
material on your smartphone. The map update
will start automatically.
You can check the status of the installation in the
notification center > page 22.
189

8W1012721BC
Radio

Opening radio text
> Applies to: MMI: Select on the home screen:
RADIO > select a frequency band (such as FM)
> select a station > More > Radio text.
Depending on vehicle equipment, the following
functions
may be available:
Displaying previous radio text entries
> Swipe downward with one finger. The last radio
text entries are displayed if they are available.
Scrolling through radio text entries
> Swipe upward or downward with one finger.
Showing Radio Text Plus information
If a radio text entry is displayed with a color, a
phone number or a navigation destination for the
station is available as radio text plus information.
You have the following options:
Selecting the destination
> Select: a navigation destination marked in col-
or > Set as destination.
Call
> Select: d phone number marked in color > Call.
@ Tips
A call to a phone number stored in the radio
text will start immediately.
Online radio
General information
Applies to: vehicles with Audi connect Infotainment and on-
line radio
You can listen to various radio stations or pod-
casts on the Internet using online radio.
Requirement: the MMI must be connected to the
Internet. A data plan must be available
=> page 177.
Accessing online radio through the MMI
> Applies to: MMI: Select on the home screen:
RADIO > Source > Online.
The following functions are available:
Previous selection
The station/podcast list for the last station or
podcast that was playing will be displayed.
Top stations
The favorite online radio stations are displayed.
Filter list
> Select: 2 > (a category) > a station/podcast.
The following categories are available:
— Countries
— Genres
— Languages
— Editor's picks
— Themes
— Nearby
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 173.
@) Tips
— Depending on the Internet connection and
network traffic, the connection may be lost
when online radio is playing.
— Online radio reception may not be possible
if Internet service is throttled.
— Online media usage depends on the service
availability of the third party provider.
—The range and screen display of online me-
dia services from third party providers in the
vehicle can vary.
— Please note that it may not be possible to
play some online radio stations in certain
countries.
— Audi only provides access to online radio
and does not assume any responsibility for
the content of these services.
197

8W1012721BC
Media

Podcasts
You can control your podcasts through the MMI.
> Select: a podcast > a podcast episode.
Genres
All available genres are displayed.
>» Select: a genre > an artist > an album > a song.
Videos
All available video files are displayed.
> Press on a video.
Tracks
All available tracks are displayed.
> Press on a track.
Albums
All available albums are displayed.
> Select: an album > a track.
@ Note
Applies to: vehicles with Audi connect Infotainment
— Cloud services and the iTunes radio category
always require an Internet connection.
tele mitardatela ry
— Read the information about Audi connect,
and be sure to note the connectivity costs
section >@ in General information on
page 173.
G@) Tips
— Only the categories supported by the medi-
um are available.
— For safety reasons, the video image is only
displayed when the vehicle is stationary. On-
ly the sound from the video plays while driv-
ing.
—When synchronizing a portable device with
Cloud services, playlists may display incor-
rectly in the MMI. Use the media center in
the device.
— Applies to: iPod touch/iPhone: Note the in-
formation about the Audi music interface
and the supported devices > page 202.



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Fig. 152 Center display: left side: playback view; right side: playlist
Operating
> Applies to: MMI: To open the playback view (),
select on the home screen: MEDIA > Source > a
source > a category (for example, Artists > Al-
bum) > a track.
> To open the playlist @, select List in the play-
back view @..
205