2020 VOLVO XC90 service interval

5
SERVICE AND MAINTENANCE
Mediation/Arbitration Program (for
Canada only)If you feel that the efforts by Volvo and the
retailer to resolve a factory-related vehicle
service concern have been unsatisfactory, Volvo
Car Canada Limited participates in an impartial
third party mediation/ arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when all
other efforts to produce a settlement have failed.
This procedure is without cost to you and is
designed to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial third-
party arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator’s award is binding on both
you and Volvo Car Canada Limited. The CAMVAP
services are available in all Canadian territories
and provinces. For more information, without
charge or obligation, call your CAMVAP provincial
administrator directly at 1-800-207-0685, or visit
their website at
www.camvap.ca.
2020 Service and Maintenance
RequirementsCustomer Preparation ServiceYour Volvo has received a comprehensive
Customer Preparation Service. Your retail facility
has performed a Pre-Delivery which includes
a complete inspection and servicing of your
vehicle. The Pre-Delivery (PDS) is a key part of a
comprehensive maintenance schedule developed
by Volvo for your vehicle.Oil and Filter Change IntervalThe correct oil and filter interval is every 10,000
miles = 16,000 km or 12 months WHICHEVER
COMES FIRST. For service intervals beyond
150,000 miles/240,000 kilometers, please
consult your authorized Volvo retailer.Cabin Air Filter All Models•
Replacement every 20,000 miles (32,000 km)
•
Replace at least once a year or more often in
heavy traffic and dirty/dusty areas.
Maintenance SchedulingMaintenance intervals have usually been
determined by accumulated mileage. As
driving conditions and operational demands
differ, these factors have a major influence on
routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
services and oil filter changes be based on a combination of time and
mileage.
The Text Window in the instrument panel will
display a message when vehicle maintenance is
required.
1st display when maintenance interval is near:
“Book time for maintenance”
2nd display when maintenance is required: “Time
for maintenance”
3rd display when maintenance is overdue:
“Maintenance overdue”
The MINIMUM SCHEDULED MAINTENANCE,
for which you are responsible, begins at 10,000
miles = 16,000 km or every 12 months whichever
comes first.
Volvo recommends that you bring your vehicle
in for service at least once a year regardless of
mileage. For service intervals beyond 150,000
miles/240,000 kilometers, consult your
authorized Volvo retailer.
A maintenance Service Operations Chart details
these service requirements. They are listed by
engine type with required emission related service
indicated. See the article “Maintenance Service
Operations” in this booklet.
Service SupportDiscuss your vehicle’s special servicing needs
with your Volvo Retail Facility’s Service Staff. They
can tailor a maintenance program based on your
requirements. Your Volvo Retailer has access to
the latest up-to-date technical information, special
tools, and advanced training for their technicians.


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SERVICE AND MAINTENANCEThis support is an important advantage to you,
the Volvo owner, as systems become more
sophisticated and intricate.
Servicing your Volvo should be done at your
convenience. Therefore, plan to make your
appointments ahead of time so that your retailer
can schedule the right personnel and equipment to
be available for the work your Volvo requires.
Should you have any questions concerning service,
parts, or warranty coverage, your Volvo retailer
will be happy to answer them for you. Should
you require additional information, they can
further assist you by contacting Volvo’s Regional
personnel for clarification.
Remember – you should always exercise your
right to:•
Receive an estimate of costs before any repair
work is performed;
•
Receive prior notification of any additional
repairs;
•
Receive a copy of the repair order, including
those for warranty repairs;
•
Review repairs completed under warranty.
ServicingItems you should check at regular maintenance
intervals and periodically when refueling:•
Engine oil level
•
Coolant level
•
Washer fluid
•
Tire inflation pressure
•
Brake system fluid levels
•
Exterior lights (headlights, turn-signals, etc.)
Fuel requirementsConsult your Owner’s Manual for fuel
requirements.Octane RatingTOP TIER Detergent Gasoline
Volvo endorses the use of “TOP TIER Detergent
Gasoline” where available to help maintain engine
performance and reliability. TOP TIER Detergent
Gasoline meets a new standard jointly established
by leading automotive manufactures to meet the
needs of today’s advanced engines. Qualifying
gasoline retailers (stations) will, in most cases,
identify their gasoline as having met the “TOP
TIER Detergent Gasoline” standards.
NOTE
Information about TOP TIER Detergent
Gasoline is available at www.toptiergas.com.


9
SERVICE AND MAINTENANCE
Oil viscosity
Incorrect viscosity oil can shorten engine life under
normal use. SAE 0W-20 will provide good fuel
economy and engine protection.
Turbocharger Operating TipsIn order to maximize the efficiency and operation
of your vehicle, the following points should be
observed:
1. Oil change and filter replacement every
10,000 miles/16,000 km, or at a time interval
based on the type of driving and conditions as
detailed in your Owner’s Manual. You should
maintain a record of these services (repair
order receipts).
2. Do not use engine oil additives as they may
adversely affect the engine.
CAUTION
Never race the engine immediately after
starting. Oil flow may not reach some
lubricating points fast enough to prevent
turbocharger damage.
Before switching off the engine, let it operate
at idle for a short time to allow the spinning of
the turbocharger compressor’s turbine vanes to
slow. After hard driving, this idle time should last
a couple of minutes, during which the vanes will
slow and the compressor will cool down while
still receiving oil lubrication. If the turbine vanes
are spinning at high speeds when the engine is
switched off, there is a great risk of heat damage
and/or turbine seizure due to lack of lubrication.Do not race the engine just prior to switching
off!

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SERVICE AND MAINTENANCEMaintenance/Service recordsThe following pages contain the service interval
records section.A Word About Your Service Records After each service is performed, your authorized
Volvo retailer will validate the appropriate record
section by entering the date serviced, mileage,
representative signature, and the retailer stamp.
NOTE
It is your responsibility, and extremely
important for you to retain documentation of
all service or warranty repairs to your Volvo
(including work performed by you as well as by
non-authorized repair facility), in the event that
questions regarding warranty coverage arise.Volvo Genuine Parts... Keep Your Volvo a
VolvoRegardless of where you service your Volvo, make
sure Volvo Genuine Parts are used to assure the
safety and high quality of your vehicle.
From oil filters to replacement lamps, from
complete assemblies to useful accessories, all
Volvo Genuine Parts are rigorously tested to
ensure the reliability and durability you have come
to expect from Volvo products.
You won’t have to worry about compromising the
special safety features originally built into your
Volvo when you insist on using only Volvo Genuine
Parts for all service, maintenance, and repairs
performed on your vehicle.
Volvo Genuine Parts are available at authorized Volvo retailers located throughout North America.
Experienced and knowledgeable people will help
you be certain that your Volvo remains a Volvo.
Maintenance Service No. 1Carried out
miles/km
Date
MileageRetailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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SERVICE AND MAINTENANCEBrake Fluid ChangesThe following pages contain brake fluid change
interval records.
3rd Year 1Carried out
Date
Odometer readingService Manager’s Signature
SIGNATURE
Retailer Stamp
STAMP
6th Year 1Carried out
Date
Odometer readingService Manager’s Signature
SIGNATURE
Retailer Stamp
STAMP

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Things You Should Know About Your
Volvo WarrantiesWhere Volvo Warranties ApplyThe Warranties described in this booklet apply to
new 2020 model year Volvo passenger vehicles.
The vehicle must have been originally sold by Volvo
Car USA, LLC,
1 or Volvo Car Canada Limited
1 and
registered and operated in any of the 50 states of
the U.S., the District of Columbia, any territories
or commonwealths of the United States, or any
territories or provinces of Canada. Any remaining
portion of the warranties is fully transferable to
subsequent owners free-of-charge.
Previously Owned VolvosIf you have purchased a previously owned Volvo
and the New Vehicle Warranty has not expired,
you are entitled to the remaining portion of that
warranty. Please refer to the sections “Volvo
Ownership Change Request (U.S. ONLY)” or
“Volvo Owner Information Update Request
(Canada only)” in this booklet for information
on how to provide the changed ownership
information.Warranty RepairsWarranty repairs which are required as a result
of defects in material or workmanship, and are
brought to the attention of an authorized Volvo
retailer by an owner, will be performed by an
authorized Volvo retailer only at no charge during
the warranty period.To obtain repairs under warranty, contact an
authorized Volvo retailer and explain the condition.
We recommend your selling retail facility as they are
most familiar with your car, its service history, and
your driving habits. Have the maintenance records
section of this booklet and service records available.
Diagnosis and evaluation of the symptoms and
conditions will be made by any authorized Volvo
retailer.
Only repairs/diagnosis deemed by the retailer to
be covered under warranty will be made within a
reasonable period of time during normal business
hours. Parts will be repaired or replaced by an
authorized Volvo retailer only, using genuine
Volvo new or remanufactured parts or software,
at Volvo’s discretion. These are the recommended
parts for your Volvo. They meet the same design
and quality standards as those components
originally installed in your vehicle. All parts replaced
will become the property of Volvo for technical
material analysis or other usage.
Repairs required because of damage, misuse,
abuse, collision, normal wear and tear, incomplete
or improper maintenance are not covered by
the warranties. Also, specific items noted within
each section of the warranties under “What Is
Not Warranted” are excluded and will not be
considered.
Owner’s Responsibilities:Maintenance/Servicing
You are responsible for the following maintenance
requirements:•
The operation, maintenance, and care of
your Volvo according to the instructions and
requirements listed in your Owner’s Manual
and Warranty and Maintenance Records
Information booklet.
•
The parts/systems which require seasonal
servicing or replacement at recommended
maintenance intervals, such as (but not
limited to) tune-ups, air conditioning
recharge, cleaning, polishing, lubricants, and
replacement of consumable and wear items.
•
The cost of parts and/or labor for required
maintenance services including (without
limitation), items listed for your model’s initial
service and subsequent maintenance service
intervals.
•
Keeping a copy of all repair orders and
receipts as well as a record of all maintenance
services performed. Records of these services
will be required for substantiation of proper
maintenance.
WARRANTY
1 Volvo Car USA, LLC, Volvo Car Canada Limited are sometimes referred to in this booklet as “Volvo.” All such references to “Volvo” are intended to refer to Volvo Car Corporation, Volvo Car USA, LLC, and/or Volvo
Car Canada Limited.