2020 VOLVO XC60 TWIN ENGINE Owners Manual

MAINTENANCE AND SERVICE
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Applicable warranties - U.S./Canada
In accordance with applicable U.S. and Cana- dian regulations, the following list of warran-ties is provided. New Vehicle Limited Warranty
Parts and Accessories Limited Warranty
Corrosion Protection Limited Warranty
Seat Belt and Supplemental Restraint Systems Limited Warranty
Emission Design and Defect Warranty
Emission Performance Warranty
These are federal warranties; other warrantiesare provided as required by state/provinciallaw. Refer to your separate Warranty andService Records Information booklet fordetailed information concerning each of thewarranties.
Periodic maintenance helps minimize emissions
NOTE
Refer to your Service and Warranty Booklet for a comprehensive serviceand maintenance schedule up to240,000 km (150,000 miles). Thisprogram contains inspections and ser-vices necessary for the proper functionof your vehicle and includes compo-nents that affect vehicle emissions.
The Warranty and Service RecordsInformation booklet also containsdetailed information concerning thewarranties that apply to your vehicle.
On-board Diagnostic SystemOBD II is part of your vehicle's computerized engine management system. It stores diag-nostic information about your vehicle's emis-sion controls. It can light the Check Enginelight (MIL) if it detects an emission control"fault." A "fault" is a component or systemthat is not performing within an expectedrange. A fault may be permanent or temporary.OBD II will store a message about any fault.
Emission inspection readiness
How do states use
OBD II for emission
inspections?
Many states connect a computer directly to a vehicle's OBD II system. The inspector canthen read "faults." In some states, this type ofinspection has replaced the tailpipe emissiontest.
How can my vehicle fail OBD II emission
inspection?
Your vehicle can fail OBD II emission inspec- tion for any of the following reasons: If your Check Engine (MIL) light is lit, your vehicle may fail inspection.
If your vehicle's Check Engine light was lit,but went out without any action on yourpart, OBD II will still have a recorded fault.Your vehicle may pass or fail, dependingon the inspection practices in your area.
If you had recent service that required dis-connecting the battery, OBD II diagnosticinformation may be incomplete and "notready" for inspection. A vehicle that is notready may fail inspection.

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How can I prepare for my next OBD II
emission inspection?
If your Check Engine (MIL) light is lit or was lit but went out without service, haveyour vehicle diagnosed and, if necessary,serviced by a qualified Volvo technician.
If you recently had service for a lit CheckEngine light, or if you had service thatrequired disconnecting the battery, aperiod of driving is necessary to bring theOBD II system to "ready" for inspection.Two half-hour trips of mixed stop-and-go/highway driving are typically needed toallow OBD II to reach readiness. YourVolvo retailer can provide you with moreinformation on planning a trip.
Maintain your vehicle in accordance withyour vehicle's maintenance schedule.
Owner maintenancePeriodic maintenance requirements and inter-vals are described in your vehicle's Warrantyand Service Records Information booklet. The following points can be carried out between the normally scheduled maintenance services.
Each time the vehicle is refueled:
Check the engine oil level.
Clean the windshield, windshield wipers, headlights, and taillights.
Monthly:
Check cold tire pressure in all tires. Inspect the tires for wear.
Check that engine coolant and other fluidlevels are between the indicated "min"and "max" markings.
Clean interior glass surfaces with a glasscleaner and soft paper towels.
Wipe driver information displays with asoft cloth.
Visually inspect battery terminals for cor-rosion. Corrosion may indicate a loose ter-minal connector, or a battery near the endof its useful service life. Consult your Volvoretailer for additional information.
As needed:
Wash the vehicle, including the undercarriage, to reduce wear that can be caused by abuildup of dirt, and corrosion that can becaused by salt residues. Clean leaves and twigs from air intake vents at the base of the windshield, and from other pla-ces where they may collect.
NOTE
Complete service information for qualified technicians is available online for purchaseor subscription at www.volvotechinfo.com.
Related information
Vehicle status (p. 595)
Scheduling service and repairs (p. 595)
Connecting equipment to the vehicle's data link connector (p. 39)
Technician certification (p. 40)
Climate control system service (p. 599)
Maintenance of the brake system (p. 410)
Engine compartment overview (p. 601)

MAINTENANCE AND SERVICE
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Data transfer between vehicle and workshop over Wi-Fi
Volvo workshops have a designated Wi-Fi network for data transfer between your vehi-cle and the workshop. Your visit to the work-shop will be easier and more effective whendiagnostics information and software can betransferred over the workshop's network.
At the workshop, your service technician can connect your vehicle to the workshop's Wi-Finetwork to perform troubleshooting anddownload software. For this type of communi-cation, the vehicle only connects to a work-shop's network. It is not possible to connectthe vehicle to another Wi-Fi network (e.g. yourhome network) in the same way as to a work-shop's network.
Connecting with remote keyConnection is usually managed by the servicetechnician, who will use the remote key but-tons. It is therefore important to bring a keywith buttons with you when you visit theworkshop. Pressing the lock button on theremote key three times will connect the vehi-cle to the workshop's Wi-Fi network. When the car is connected to a Wi-Fi net- work, the
symbol appears in the center
display.
WARNING
The vehicle may not be driven when it is connected to the workshop's networks andsystems.
Related information
Handling system updates via Download Center (p. 594)
Scheduling service and repairs (p. 595)
Download Center With the vehicle connected to the Internet 1
,
updates for a number of the vehicle's sys- tems can be downloaded from the center dis-play.
The Download Center app is
started from the center dis- play and makes it possible to:
search for and update system software
update Sensus Navigation
* map data
download, update and delete apps.
Related information

Handling system updates via Download Center (p. 594)
Download apps (p. 473)
Updating apps (p. 473)
Deleting apps (p. 474)
Internet-connected vehicle
* (p. 516)
Navigating in the center display's views(p. 118)
1
There may be a charge for transmitting data over the Internet, depending on your service plan.

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Handling system updates via Download Center Functions for Internet-connected vehicles and infotainment can be updated via Down-load Center. Updates can be done one at atime or all at the same time.
Searching for updateIf an update is available, the message New software
updates available will be
displayed in the center dis- play's status field.
In order for system updates to be possible, the vehicle must have an Internet connection 2
.
–Go to Download Center in the center dis-
play's App view.
> If no search has been performed since the last time the infotainment system was started, a search will be initiated.No search will begin if a softwaredownload is in progress. A number in
System updates shows
how many updates are available. Tap to display a list of updates that can beinstalled in the vehicle.
NOTE
Data downloading can affect other services such as transfer data, e.g. web radio. If theaffect on other services is experienced asproblematic, the download can be interrup-ted. Alternatively, it may be appropriate toswitch off or cancel other services.
NOTE
An update can be interrupted when the ignition is switched off and the vehicle isleft. However, the update does not have to be completed before the vehicle is left as theupdate is resumed the next time the vehi-cle is used.
Updating all system software–Select Install all at the bottom of the list.
To avoid displaying a list, select
Install all viaSystem updates.
Updating individual system software–Select Install to choose the software you
would like to download.
Canceling software download–Tap the checkbox in the activity indicator that replaced Install when the download
began.
Note that only a download can be cancelled. An installation cannot be cancelled once it hasbegun.
Deactivating the background search for software update
Automatic searching for software updates is activated as the default factory setting, but thefunction can be deactivated. 1. Tap
Settings in the center display's Top
view.
2. Tap
SystemDownload Center.
3. Tap to deselect
Auto Software Update.
Related information
Download Center (p. 593)
Internet-connected vehicle
* (p. 516)
Navigating in the center display's views (p. 118)
2
There may be a charge for transmitting data over the Internet, depending on your service plan.

MAINTENANCE AND SERVICE
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Vehicle status The vehicle's general status can be displayed in the center display along with the option to schedule service3
.
The Car Status app is started
from the center display's App view and has four tabs:
Messages - status messages

Status – checking engine oil level and
AdBlue level 4

TPMS - tire inflation pressure check

Appointments - appointment information
and vehicle information 3
.
Related information
Handling messages saved from the instru- ment panel (p. 111)
Checking and filling engine oil (p. 603)
Tire pressure monitoring system
* (p. 547)
Scheduling service and repairs (p. 595)
Sending vehicle information to the work-shop (p. 596)
Navigating in the center display's views(p. 118)
Scheduling service and repairs 5
This service offers a way to send a booking request for service and workshop appoint-ments directly from the vehicle.
When it is time for service, and in certain cases if the vehicle requires repairs, a mes-sage will be displayed in the instrument paneland at the top of the center display. The timefor service is determined by how much timehas elapsed, the number of hours the enginehas run, or the distance driven since the lastservice.
To use the service
Create a Volvo ID and register it to thevehicle.
To send and receive appointment informa-tion, the vehicle must be connected to the Internet 6
.
Book serviceBook a service request when desired or when a message is displayed indicating that serviceor repairs are needed. 1. Open the
Car Status app from App view
in the center display.
2. Tap
Appointments. 3.
Tap
Request appointment.
4. Check that your
Volvo ID is correct.
5. Make sure your preferred
Workshop is
correct.
6. In the
Tap to write information to the
workshop field, you can provide details
on what you would like performed during the visit or other important information toyour workshop.
7. Tap
Send appointment request.
> You will receive an appointment sug- gestion by email within a couple of days 7
.
On some markets, the message in the instrument panel indicating that thevehicle requires service will go out oncethe appointment request has been sent.
8. Tap
Cancel request if you would like to
cancel your request.
The appointment request contains information about your vehicle that helps the workshopplan for your visit. The retailer will send you a digital appointment suggestion. You also have information aboutyour retailer available in the vehicle so that youcan contact your workshop.
3 Certain markets only.
4 AdBlue Diesel models only.
5 Certain markets only.

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Accepting an appointment suggestionWhen the vehicle has received an appoint- ment suggestion, a message will be displayedat the top of the center display.
1. Tap the message.
2. To accept the suggested appointment, tap
Accept. Otherwise, tap Send new
proposal or Decline.
For some markets, the system reminds you when an appointment time is approaching and the navigation system 8
can also guide you to
the workshop at the appointed time.
Related information
Vehicle status (p. 595)
Sending vehicle information to the work- shop (p. 596)
Navigating in the center display's views(p. 118)
Volvo ID (p. 28)
Internet-connected vehicle
* (p. 516)
Sending vehicle information to the workshop 9
Vehicle-related information can be sent at any time from the vehicle, e.g. if you schedulea visit to a workshop and would like to assistyour workshop by providing additional basicinformation. Sending vehicle information isnot the same as scheduling service.
1. Open the Car Status app from App view
in the center display.
2. Tap
Appointments.
3. Tap
Send vehicle data.
> A message confirming that vehicle-rela- ted information has been sent will appear at the top of the center display.You can cancel data transmission bytapping the checkbox in the activityindicator. Information is sent via the vehicle's Internet connection 10
.
Vehicle information can be accessed by any retailer if they are provided with your vehicle identification number (VIN 11
).
Vehicle information contentsThe most recently saved vehicle-related infor- mation will be sent (the last time the vehiclewas turned on). This includes informationregarding:
service requirements
time since last service was performed
function status
fluid levels
mileage (odometer reading)
Vehicle Identification Number (VIN 11
)
software version
diagnostic information.
Related information
Scheduling service and repairs (p. 595)
Vehicle status (p. 595)
Navigating in the center display's views(p. 118)
Internet-connected vehicle
* (p. 516)
6
There may be a charge for transmitting data over the Internet, depending on your service plan.
7 Timespan may vary depending on market.
8 For vehicles with Sensus Navigation *.
9 Certain markets only.
10 There may be a charge for transmitting data over the Internet, depending on your service plan.
11 Vehicle Identification Number.

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Hoisting the vehicle
When hoisting the vehicle, it is important that the jack is positioned on the designatedpoints under the vehicle.
For vehicles with Leveling Control* : If the
vehicle is equipped with pneumatic suspen- sion, this feature must be turned off before thevehicle is lifted onto a tow truck.
WARNING
If the vehicle is lifted on a garage jack, the jack must be placed under one of the fourlifting points. Make sure that the vehicle iscorrectly positioned on the jack and that itcannot slide off. Make sure the jack platehas a rubber pad to help keep the vehiclestable and prevent damage. Always useaxle stands or similar.
NOTE
Volvo recommends only using the jack intended for your specific vehicle model. Ifa jack other than that recommended byVolvo is used, follow the instructionsincluded with the equipment. The vehicle's ordinary jack is only intended to be used in temporary situations for shortperiods of time, such as when changingwheels in the event of a flat tire. If the vehi-cle needs to be lifted more frequently, orfor a longer period of time than for a wheelchange, a garage jack or hoist is recom-mended. Always follow the instructions foruse provided with the equipment.

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The triangles in the plastic covering indicate where the jack attachment points/lifting points (red areas) are located.
Related information
Removing a wheel (p. 554)
Jack
* (p. 553)
Leveling control settings
* (p. 433)