2020 VOLVO XC60 TWIN ENGINE service

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Drive-E ‒ purer driving pleasure
Volvo is committed to the well-being of its customers. As a natural part of this commit-ment, we care about the environment inwhich we all live. Concern for the environ-ment means an everyday involvement inreducing our environmental impact.
Volvo's environmental activities are based on a holistic view, which means we consider theoverall environmental impact of a productthroughout its complete life cycle. In this con-text, design, production, product use, andrecycling are all important considerations. Inproduction, Volvo has partly or completelyphased out several chemicals including CFCs,lead chromates, asbestos, and cadmium; andreduced the number of chemicals used in ourplants 50% since 1991. Volvo was the first in the world to introduce into production a three-way catalytic converterwith a Lambda sond, now called the heatedoxygen sensor, in 1976. The current version ofthis highly efficient system reduces emissionsof harmful substances (CO, HC, NOx) from theexhaust pipe by approximately 95 - 99% andthe search to eliminate the remaining emis-sions continues. Volvo is the only automobilemanufacturer to offer CFC-free retrofit kits forthe air conditioning system of all models as farback as the 1975 model 240. Advanced elec-tronic engine controls and cleaner fuels arebringing us closer to our goal. In addition to continuous environmental refinement of con-ventional gasoline-powered internal combus-tion engines, Volvo is actively looking atadvanced technology alternative-fuel vehicles. When you drive a Volvo, you become our part- ner in the work to lessen the vehicle's impacton the environment. To reduce your vehicle'senvironmental impact, you can:
Maintain proper air pressure in your tires.Tests have shown decreased fuel econ-omy with improperly inflated tires.
Follow the recommended maintenanceschedule in your Warranty and ServiceRecords Information booklet.
Drive at a constant speed whenever possi-ble.
See a trained and qualified Volvo servicetechnician as soon as possible for inspec-tion if the check engine (malfunction indi-cator) light illuminates, or stays on afterthe vehicle has started.
Properly dispose of any vehicle-relatedwaste such as used motor oil, used batter-ies, brake pads, etc.
When cleaning your vehicle, please usegenuine Volvo car care products. All Volvocar care products are formulated to beenvironmentally friendly.
Twin Engine vehicles
If possible, precondition the vehicle withthe charging cable before driving.
If preconditioning is not possible in coldweather, use the seat and steering wheelheating primarily. Avoid heating the entirepassenger compartment, which reducesthe hybrid battery's charge level.
Choose the
Pure drive mode to help mini-
mize electric power consumption.
In hilly terrain, put the gear selector in mode
B to utilize the electric motor's
braking function when the acceleratorpedal is released. This helps charge thehybrid battery.
Related information
Economical driving (p. 438)
Starting and stopping preconditioning(p. 226)
The Owner's Manual and the environment(p. 25)
Air quality (p. 206)

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Software Updates
So that you as a Volvo customer shall have the best possible experience from your car,Volvo is continuously developing the systemsin the cars and the services that you areoffered.
You can update the software in your Volvo to the latest version when your car is serviced atan authorized Volvo dealer. With the latestsoftware update, you can take advantage ofavailable improvements, including those thatcame with previous software updates. For more information about released updates and answers to frequently asked questions,please go to support.volvocars.com.
NOTE
Functionality after updating may vary depending on market, model, model yearand options.
Related information
Sensus - connection and entertainment (p. 32)
Handling system updates via DownloadCenter (p. 594)
Data recording As part of Volvo's commitment to safety and quality, certain information is recorded regar-ding vehicle operation, functionality and inci-dents.
US market only:
EDR
This vehicle is equipped with an "Event Data Recorder" (EDR). The main purpose of an EDRis to record, in certain crash or near crash-likesituations, such as an air bag deployment orhitting a road obstacle, data that will assist inunderstanding how a vehicle's systemsperformed. The EDR is designed to recorddata related to vehicle dynamics and safetysystems for a short period of time, typically 30seconds or less. The EDR in this vehicle isdesigned to record such data as:
How various systems in your vehicle wereoperating;
Whether or not the driver and passengersafety belts were buckled/fastened;
How far (if at all) the driver wasdepressing the accelerator and/or brakepedal; and,
How fast the vehicle was traveling.
These data can help provide a betterunderstanding of the circumstances in whichcrashes and injuries occur. NOTE: EDR dataare recorded by your vehicle only if a non- trivial crash situation occurs; no data arerecorded by the EDR under normal drivingconditions and no personal data (e.g., name,gender, age, and crash location) are recorded.However, other parties, such as lawenforcement, could combine the EDR datawith the type of personally identifying dataroutinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to thevehicle or the EDR is needed. In addition tothe vehicle manufacturer, other parties, suchas law enforcement, that have the specialequipment, can read the information if theyhave access to the vehicle or the EDR.
ASDR
This vehicle is equipped with an Active Safety Data Recorder (ASDR). This data recorder canrecord information related to the usage of thecar, functional errors and active safetyactuations (e.g. auto brake). The informationsaved is used by technicians for service andmaintenance to diagnose and repair possiblefaults that has occurred in the vehicle and tofulfil certain legal requirements. The registereddata can also, in congregated form, be usedfor research- and product development –purposes to continuously improve the safetyand quality of Volvo Cars. For moreinformation contact your local Volvo retailer.

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36Canadian market only: This vehicle is equipped with an “Event Data Recorder” (EDR). The main purpose of theEDR is to register and record data in trafficaccidents or accident-like situations, e.g. if anairbag deploys or if the vehicle hits an obstaclein the road. This data is recorded in order tohelp understand how the vehicle's systemsperform in these types of situations. The EDRis designed to record data related to vehicledynamics and safety systems for a shortperiod of time, usually 30 seconds or less. The EDR in this vehicle is designed to record data in traffic accidents or accident-like situa-tions such as:
How the various systems in the vehicleperformed;
Whether the driver and passenger seatbelts were tightened/buckled;
The driver's use of the accelerator/brakepedal;
How fast the vehicle was moving.
This data can help provide a better under-standing of the circumstances in which trafficaccidents and injuries occur. The EDR records data only if a non-trivial accident situation occurs. EDR does not record any data duringnormal driving conditions. The system alsonever registers data on who is driving the vehi-cle or the geographical location of the acci- dent or near-accident. However, other parties,such as law enforcement, could combine theEDR data with the type of personally identifia-ble information that is routinely acquired dur-ing an accident investigation. Special equip-ment and access to either the vehicle or theEDR is required to read this recorded data. In addition to the EDR, the vehicle is equipped with a number of computers that continuouslycontrol and monitor the vehicle's performance.These computers may record data during nor-mal driving conditions, particularly if theydetect a fault relating to the vehicle's opera-tion and functionality or upon activation of thevehicle's active driver support functions (e.g.City Safety or the auto-brake function). Some of this recorded data is required by technicians performing service and mainte-nance in order to diagnose and rectify anyfaults that may have occurred in the vehicle.The recorded information is also needed toenable Volvo to fulfill legal and other regula-tory requirements. Information registered inthe vehicle is stored in its computers until thevehicle is serviced or repaired. In addition to the above, the recorded informa- tion may be used in aggregated form forresearch and product development purposesin order to continuously improve the safetyand quality of Volvo vehicles.
Volvo will not provide this information to anythird parties without the vehicle owner's con-sent. However, national legislation and regula-tions may require Volvo to disclose this type ofinformation to law enforcement or otherauthorities that can claim a legal right to theinformation. Special technical equipment,which Volvo and workshops that have enteredagreements with Volvo have access to, isrequired to read and interpret the recordeddata. Volvo is responsible for ensuring thatinformation provided to Volvo in conjunctionwith service and maintenance is stored andhandled securely and in compliance withapplicable legal requirements. For more infor-mation, please contact a Volvo retailer.
Related information

Contacting Volvo (p. 28)
Volvo Structural Parts Statement (p. 41)

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Terms & Conditions for Services
Volvo offers services that help enhance the vehicle's safety and comfort.
These services comprise everything from assistance in emergencies to navigation andvarious maintenance services. Before using the services, it is important to read support information about terms andconditions for the services atwww.volvocars.com.
Related information
Customer Privacy Policy (p. 37)
Customer Privacy Policy
Volvo respects and safeguards the personal privacy of everyone who visits our websites.
This policy refers to the handling of customer data and personal information. The purpose isto give current, past and potential customers ageneral understanding of:
The circumstances in which we collectand process your personal data.
The types of personal data we collect.
Why we collect your personal data.
How we process your personal data.
For more information on the policy, search forsupport information on www.volvocars.com.
Related information
Terms of use and data sharing (p. 522)
Terms & Conditions for Services (p. 37)
Data recording (p. 35)
Important information on accessories and extra equipment
Incorrectly connected or installed accessories or extra equipment may have an adverseeffect on the vehicle's electronics.
We strongly recommend that Volvo owners use only genuine, Volvo-approved accessories,and that accessory installations be performedonly by a trained and qualified Volvo servicetechnician. Certain accessories only workwhen the associated software is installed inthe vehicle's computer system. The equipment described in the Owner's Man- ual is not available in all vehicles. Vehicles maybe equipped differently depending on marketrequirements and national or local laws andregulations. Optional or accessory equipment may not be available in all countries or markets. Pleasenote that some vehicles may be equipped dif-ferently, depending on special legal require-ments. For more information on which equip-ment is standard and which is an option oraccessory, please contact your Volvo retailer.

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NOTE
Do not export your Volvo to another coun- try before investigating that country'sapplicable safety and exhaust emissionrequirements. In some cases it may be dif-ficult or impossible to comply with theserequirements. Modifications to the emis-sion control system(s) may render yourVolvo not certifiable for legal operation inthe U.S., Canada and other countries.
WARNING
CALIFORNIA proposition 65 Engine exhaust, some of its constituents, and certain vehicle components contain oremit chemicals known to the state of Cali-fornia to cause cancer, and birth defects orother reproductive harm. In addition, cer-tain fluids contained in vehicles and certainproducts of component wear contain oremit chemicals known to the State of Cali-fornia to cause cancer, and birth defects orother reproductive harm.
WARNING
Certain components of this vehicle such as air bag modules, seat belt tensioners,adaptive steering columns, and button cellbatteries may contain Perchlorate material.Special handling may apply for service orvehicle end of life disposal. See www.dtsc.ca.gov/hazardouswaste/ perchlorate.
WARNING
The driver is always responsible for operat- ing the vehicle in a safe manner and forcomplying with current statutes and regu-lations. It is also essential to maintain and service the vehicle according to Volvo's recom-mendations as stated in the owner's infor-mation and the service and warranty book-let. If the on-board information differs from the printed owner's manual, the printed infor-mation always takes precedence.
Related information
Accessory installation (p. 38)
Connecting equipment to the vehicle's data link connector (p. 39)
Using the Owner's Manual (p. 23)
Accessory installation
We strongly recommend that Volvo owners use only genuine, Volvo-approved accesso-ries, and that accessory installations be per-formed only by a trained and qualified Volvoservice technician. Certain accessories onlywork when the associated software is instal-led in the vehicle's computer system.
Genuine Volvo accessories are tested to ensure compatibility with the perform-ance, safety, and emission systems in yourvehicle. Additionally, a trained and quali-fied Volvo service technician knows whereaccessories may and may not be safelyinstalled in your Volvo. In all cases, pleaseconsult a trained and qualified Volvo serv-ice technician before installing any acces-sory in or on your vehicle.
Accessories that have not been approvedby Volvo may or may not be specificallytested for compatibility with your vehicle.
Any of your vehicle's performance andsafety systems could be adversely affec-ted if you install accessories that Volvohas not tested, or if you allow accessoriesto be installed by someone unfamiliar withyour vehicle.
Damage caused by unapproved orimproperly installed accessories may notbe covered by your new vehicle warranty.See your Warranty and Service RecordsInformation booklet for more warranty

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information. Volvo assumes no responsi- bility for death, injury, or expenses thatmay result from the installation of non-genuine accessories.
Related information

Important information on accessories andextra equipment (p. 37)
Connecting equipment to the vehicle's data link connector Incorrectly connected or installed software or diagnostic tools may have an adverse effecton the vehicle's electronics.
We strongly recommend that Volvo owners use only genuine, Volvo-approved accessories,and that accessory installations be performedonly by a trained and qualified Volvo servicetechnician. Certain accessories only workwhen the associated software is installed inthe vehicle's computer system.
On-board Diagnostic (OBDII) socket under the dash- board on the driver's side.
NOTE
Volvo Cars takes no responsibility for the consequences of connecting non-author-ized equipment to the On-boardDiagnostic (OBDII) socket. This socketshould only be used by a trained and quali-fied Volvo service technician.
Type approvalUSA FCC ID: 2AGKKACUII-06This device complies with part 15 of the FCC rules. Operation is subject to the followingtwo conditions: (1) This device may not cause harmful interfer- ence, and (2) this device must accept any interference received, including interference that maycause undesired operation.
WARNING
Changes or modifications not expressly approved by the party responsible for com-pliance could void the user's authority tooperate the equipment.

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40Canada IC: 20839-ACUII06 This device complies with Industry Canada license-exempt RSS standards. Operation issubject to the following two conditions: (1) This device may not cause interference, and(2) this device must accept any interference received, including interference that maycause undesired operation.
Related information

Important information on accessories andextra equipment (p. 37)
Technician certification In addition to Volvo factory training, Volvo supports certification by the National Insti-tute for Automotive Service Excellence(A.S.E.).
Certified technicians have demonstrated a high degree of competence in specific areas.Besides passing exams, each technician mustalso have worked in the field for two or moreyears before a certificate is issued. These pro-fessional technicians are best able to analyzevehicle problems and perform the necessarymaintenance procedures to keep your Volvo atpeak operating condition.
Twin Engine
vehicles
Technicians performing work on a vehicle with electrification should also have the necessarytraining and specialized certification requiredfor performing repairs and/or maintenance ona vehicle with electrification.
WARNING
A number of electrical components in Twin Engine vehicles use high-voltage currentand can be extremely dangerous if handledincorrectly. These components and anyorange wiring in the vehicle may only behandled by trained and qualified Volvoservice technicians.
Viewing the Vehicle Identification Number (VIN) When contacting a Volvo retailer, about e.g. your Volvo On Call subscription, your Vehicle Identification Number (VIN 4
) may be needed.
1. Tap Settings in the Top view in the center
display.
2. Proceed to
SystemSystem
Information
Vehicle Identification
Number.
> The vehicle identification number will be displayed.
The VIN can also be found on the first page of the Warranty and Service Records Informationbooklet, on your registration card, or by look-ing at the dashboard through the windshield.
The VIN has a similar location on all models.
4 Vehicle Identification Number

SAFETY
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Safety
The vehicle is equipped with a number of safety systems that work together to helpprotect the vehicle's driver and passengers inthe event of an accident.
The vehicle is equipped with a number of sen- sors that may react in the event of an accidentand activate different safety systems, such asthe airbag system and seat belt tensioners.Depending on the specific conditions of theaccident, e.g. collisions at certain angles, over-turning or swerving, the systems react differ-ently to help provide good protection. There are also mechanical safety systems such as the Whiplash Protection System. Thevehicle is also built so that a large part of theforce of a collision is distributed to the vehi-cle's members, pillars, floor, roof and otherparts of the body. After an accident, the vehicle's safety mode may be activated if any important function inthe vehicle has been damaged.
Warning symbol in the instrument
panel
The warning symbol in the instru-ment panel illuminates when thevehicle's electrical system is in igni-tion mode II. The symbol will go out
after approx. 6 seconds if no faults aredetected in the vehicle's safety systems.
WARNING
If the warning symbol remains illuminated or switches on while driving and the mes- sage
SRS airbag Service urgent Drive to
workshop is displayed in the instrument
panel, this indicates that something in the safety system is not functioning properly.Volvo recommends contacting an author-ized Volvo workshop for repairs as soon aspossible.
WARNING
Never attempt to alter or repair any of the vehicle's safety systems yourself. Incor-rectly performed repairs to any systemcould impair function and lead to seriousinjury. Volvo recommends contacting anauthorized Volvo workshop.
If this dedicated warning symbol is not functioning, the general warningsymbol will illuminate instead andthe same message will be displayed
in the instrument panel.
Related information
Safety during pregnancy (p. 45)
Occupant safety (p. 45)
Reporting safety defects (p. 46)
Recall information (p. 47)
Seat belts (p. 49)
Airbags (p. 54)
Whiplash Protection System (p. 48)
Safety mode (p. 63)
Child safety (p. 65)