
Table of Contents 
About this owner's manual . . . . . . 4 
Overview of the vehicle . . . . . . . . . . 5 
Exterior views 
-Side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 
-Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 
-Rear view (vehicles with tailgate) . . . . . 7 
-Rear view (vehicles with wing doors) 8 
Vehicle interior 
-Overview of the driver door . . . . . . . . . . . 9 
-Overview of the driver side . . . . . . . . . . . 10 
-Overview of the centre console . . 12 
-Overview of the front passenger side . . . 14 
-Headliner . . . . . . . . . . . . . . . . . . . . 15 
Instrument cluster 
-Warning and indicator lamps . . . . . . . . . . 16 
-Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . 19 
-Volkswagen information system . . . . . . . . 24 
Before the journey . . . . . . . . . . . . . . . . 33 
Before setting off 
-Driving tips . . . . . . . . . . . . . . . . . . . . . . . . . . 33 
Opening and closing 
-Vehicle key set . . . . . . . . . . . . . . . . . . . . . . . 36 
-Central locking system . . . . . . . . . . . . . . . . 39 
-Doors.... . . . . . . . . . . . . . . . . . . . . . . . . . 45 
-Sliding doors . . . . . . . . . . . . . . . . . . . . . . . . 46 
-Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 
-Wing doors . . . . . . . . . . . . . . . . . . . . . . . . . 52 
-Windows .  . . . . . . . . . . . . . . . . . . . . . . . . 55 
-Sliding/tilting roof. . . . . . . . . . . . . . . . 58 
Sitting correctly and safely 
-Adjusting the seat position . . . . . . . . . . . . 61 
-Seat functions, front . . . . . . . . . . . . . . . . . . 69 
-Seat functions, rear . . . . . . . . . . . . . . . . . . 72 
-Seat belts . . . . . . . . . . . . . . . . . . . . . . . . . . 79 
-Airbag system . . . . . . . . . . . . . . . . . . . . . . . 87 
-Child seats (accessories) . . . . . . . . . . . . . 96 
-Integrated child seat .................. 1 02 
Lights and vision 
-Lights ............................... 106 
-Protection from the sun ............... 115 
-Wipers and washer . . . . . . . . . . . . . 116 
-Mirrors .............................. 121 
Table ot Contents 
Transporting items 
-Driving notes ........................ 125 
-Luggage compartment ................ 130 
-Guide rail system in the rear vehicle floor ................................ 133 
-Roof carrier ........ , ................. 137 
-Towing a trailer ...................... 139 
Practical equipment 
-Stowage area ........................ 150 
-Torches ............................. 152 
-Drink holders . . . • . . . . . . . . . . . . . . . . . . 153 
-Tables .............................. 155 
-Cool box ............................ 158 
-Ashtray and cigarette lighter ........... 161 
-Electrical sockets . . . . . . . . . . . . . . . . . . . . 163 
-Rear Seat Entertainment (RSE) system 165 
-Tachograph . . . . . . . . . . . . . . . . . . . . . . . . . . 172 
-Digital voice enhancement ............ 173 
Equipment, Multivan 
-Darkening the interior of the vehicle, Multivan ............................. 175 
Equipment, Business 
-Vehicle overview, Business . . . . . . . . . . . . 180 
-Seat functions, rear, Business ......... 182 
-Rear-seat telephony, Business ........ 187 
Equipment, California 
-Vehicle overview, California . . . . . . . . . . . 192 
-Seat functions, rear, California ......... 193 
-Central control panel, California ........ 204 
-Interior lights, California ............... 208 
-Stowage areas, California ............. 21 0 
-Darkening the interior of the vehicle, California . . . . . . . . ................... 215 
-Manual pop-up roof, California ......... 218 
-Electric pop-up roof, California ......... 221 
-Awning, California .................... 226 
-Tables and camping chairs, California .. 229 
-Gas system, California ................ 233 
-Water supply and disposal, California .. 237 
-Refrigerator box, California ............ 241 
-Power supply in the vehicle, California .. 242 
-Air conditioning system, California ..... 250 
-Supplementary heater, California ...... 251 
-Practical tips, California ............... 252  

Rear view (vehicles with wing doors) 
Fig. 4 Overview of rear with wing doors. 
Key to Fig. 3: 
G) High-level brake lights 
® Rear windows 
-Rear window heating ......................................................... . 
@ Rear wiper ............................•....................................... 
@ 
® 
® Q) 
® 
® 
® 
® 
Door arresters of wing doors .................... . 
Tail light cluster ..................... . 
Right wing door ..... 
Rear ParkPilot sensors 
Towing bracket1> ..... . 
Left wing door ................................ . 
Rear number plate holder 
Lock and lever for opening the wing doors as well as number plate lighting 
11 On vehicles without towing bracket. there is a fixed towing eye under the rear bumper cover on the right side. 
Overview of the vehicle 
BSG.0074 
322 
116 
52 
106,432 
52 
287 
139 
52 
52 

Vehicle interior 
Overview of the driver door 
Fig. 5 Overview of the controls in the driver door (left-hand drive vehicles). The controls are mirrored in right-hand drive vehicles. 
Key to Fig. 5: 
G) Door release lever . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 
@ Central locking button for locking and unlocking the vehicle &-a . . . . . . . . . . . . . . . . . . . . . 39 
® Switch for adjusting the exterior mirrors . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . . 121 
-Exterior mirror setting L - R 
-Exterior mirror heating Gill 
-Folding in the exterior mirrors 9 
0 Buttons operating the electric windows .. 
® Stowage compartment with bottle holder 
® Stowage compartment ..................... . 
55 
150, 153 
150 

Key to Fig. 6 and Fig. 7: 
CD Light switch ·'f;i.· ... 106 
-Light switched off+ 
-Automatic headlight control -AUTO-
-Side light and dipped beam o.-o 
-Fog lights i'O 0$ 
@ Lever for: .......... . 106 
-Main beam headlights ID 
-Headlight flasher =:o 
-Turn signal "'" -Parking light 
-Switch and rocker switch for the cruise control system (CCS) ON-CANCEL-OFF-RES/+-SET/-. . . . .  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 
@ Controls on the multifunction steering wheel ....... . 
-Volume setting for the radio, navigation announcements or a telephone conversation 3d-:;., 
-Mute function for the radio or activating the voice control system _... 
-Opening the main telephone menu or accepting a telephone call J 
-Control buttons for the Volkswagen information system c.-<2,-"?-v, OK, ..=, 
@ Instrument cluster: 
-Instruments .. 
-Display 
-Warning and indicator lamps ..... . 
® Horn (works only when the ignition is switched on) 
® Lever for wipers and washers . . . . . .....................................• 
-Wipers HGH-LOW 
-Interval wipe for the windscreen . ·•• 
-"Flick wipe" 1x 
-Windscreen wipers.;;:> 
-Wash and wipe system for the windscreen 
-Rear wiper ll;J 
-Wash and wipe system for the rear window 
-Lever with buttons for operating the Volkswagen information system TRIP, OK/RESET 
0 Ignition lock .......... . 
® Pedals .................. . 
® 
® @ 
Lever for adjusting the steering column ..................•..... 
Driver front airbag ........ . 
Headlight range control (o . 
Brightness control for instrument and switch lighting C't ...••.•... 
Handle for releasing the bonnet ... 
@ 
® 
0 Button for interior monitoring next to the driver seat (not shown) ....................... . 
Vehicle interior 11 
24 
19 
19 
16 
116 
24 
257 
260 
61 
87 
106 
106 
350 
39 

Overview of the centre console 
Centre console, standard version 
Fig. 8 Overview of the centre console. standard version. 
Key to Fig. 8: 
CD Button for: 
-Adaptive chassis control (DCC) C I S .......................................... . 
-Front passenger airbag switch-off function ................•....................... 
-Hill descent assist .................................•....................... 
-Roof ventilator G!!J,db ......................................................... . 
-Electric sliding doors ell, a;o ............................................••....• 
-Electronic stabilisation program (ESC) D ........................................ . 
-Windscreen heating W ..................•................................... 
-Rear axle differential lock ! ................................................. . 
-ParkPilot P<• .....................•..••••.............••..............•••••. 
-Tyre monitoring system \P . . . . . . . . . . . . . . . . . . . . . . . . ........................ . 
-Start/stop system . . . . . . . . . . . . . . . . . . . . . . . . ............................... . 
-Hazard warning lights .a . . . . . .  . . . . . . . . . . . . . ............................ . 
-Windscreens made of heat-insulating glass, heated ............................... . 
® Stowage compartment. . . . . . . . . . . . . . . . ............... . 
@ Radio or navigation system (factory-fitted) =:-Booklet Radio, provision for mobile telephone, infotainment system, navigation system 
Overview of the vehicle 
317 
87 
285 
322 
46 
269 
322 
282 
287 
318 
282 
411 
115 
150 
...  

@ Controls for: 
-Climatic .................................................................... . 
-Climatronic ............................................•..................... 
® Stowage compartment in the front centre console ...... . 
-With 12-volt socket ...................... . 
-With ashtray and cigarette lighter 
® Drink holder .. 
0 Lever for: 
-Manual gearbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ........ . 
-DSG® dual clutch gearbox .................................................. . 
Centre console, comfort version 
Fig. 9 Overview of the centre console, comfort version. 
Key to Fig. 9: 
G) Button for: 
-Adaptive chassis control (DCC) C 9 S 
-Front passenger airbag switch-off function 
-Hill descent assist ..... . 
322 
322 
150 
163 
161 
153 
260 
260 
87 
285 
-Roof ventilator C!J,C!J . .  . . .  . . . . . . . . . . . . . • . . . . . . . .  . . . . . • . • . . . . . . . . . . . • • . • • . • . . 322 
-Electric sliding doors eo, cm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 
-Electronic stabilisation program (ESC) a . . . . . . . . . . . . . . . . . . . . . . 269 
-Rear axle differential lock ! . . . . . . . . . . . . . . . . . . . . . . . . . . 282 
-ParkPilot P<• 
-Tyre monitoring system W .............. . 
Vehicle Interior 13 
287 
318 ..  

-Start/stop system &. ........................ . 282 
-Hazard warning lights d1.. . . . . . . . . . . . . .  . . . . . . . • • . . . . . . . . . . . 411 
-Windscreens made of heat-insulating glass, heated . . . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . . 115 
@ Stowage compartment........... . . . . . . . . . . . . .  . . . . . . . . . . . . . . . 150 
@ Radio or navigation system (factory-fitted) Radio, provision for mobile telephone, infotainment system, navigation system 
@) Controls for: 
-Heating and fresh air system 
-Climatic ............ . 
-Climatronic . . . . . . . . . . . . . ....•............ 
® Stowage compartment .  . . . ........................ . 
-Mobile telephone interface "comfort version" Radio, provision for mobile tele-phone, infotainment system, navigation system 
® Stowage compartment with 
-12-volt socket 
-Ashtray with cigarette lighter 
-Drink holder ................................................. . 
Q) Cooled bottle holder ..... 
® Gear lever for: 
-Manual gearbox ......  . 
-DSG® dual clutch gearbox .................................................... . 
Overview of the front passenger side 
322 
322 
322 
150 
163 
161 
153 
155 
260 
260 
Fig. 11 Overview of the front passenger side (left-hand drive vehicles with comfort dash panel). The controls are mirrored for right-hand drive vehicles. 
Key to Fig. 10 and Fig. 11: 
CD Stowage compartment. . . . . . . . . . . . . . . . . . . . .  . . . . . 150 
-with USB socket -<1:-or AUX-IN socket Radio, provision for mobile telephone. infotainment system, navigation system 
@ Stowage compartment .  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . 150 
@ Opening lever with lock for the stowage compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 .,. 
Overv1ew of the vehicle  

Symbol Meaning=>& See 
.......,. Front brake pads worn . 
Lit up: ESC fault or switched off for system-related reasons. 
Flashing: ESC/TCS is taking corrective action. =>page 269 
1} TCS switched off manually. 
e ABS faulty or not functioning. 
0$ Rear fog light switched on. =>page 106 
Lit up: vehicle lighting not working partially or completely. =>page 432 
0 Lit up or flashing: catalytic converter fault. 
w Lit up: glow period for a diesel engine. 
Flashing: fault in engine management system. 
EPC Fault in engine management system. =>page 407 
Diesel particulate filter has become saturated with soot. 
Only for specially equipped courier vehicles: diesel particulate filter is being regenerated. 
(1) Tyre pressure too low. =>page 367 Tyre monitoring system faulty. 
0 Windscreen washer fluid level too low. =>page 116 
f] Fuel tank almost empty. =>page 340 
Flashing: engine oil system fault. 
Lit up: engine oil level too low. =>page 353 
....... Fault in airbag and belt tensioner system. =>page 87 
tf' 
Front passenger front airbag switched off (PASSENGER AIR BAG =>page 87 
f9 Ad Blue® level is low. =>page 346 
/>. 
with Ad Blue® system faulty or not refilled using norm-standard AdBI-ue®. =>page 346 
Have the air filter replaced. => Booklet SeNice schedule 
a, Electronic Immobilizer active. =>page 257 
Lit up: rear axle differential lock switched on. =>page 282 .... Flashing: rear axle differential lock fault. 
Adaptive cruise control (ACC) currently not available. =>page 298 
Instrument cluster 17