Deactivating Car-Net services
Fig. 180 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services or
deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated
individual or all services for the duration of the workshop visit. The services will be available again
once the work is complete. Please contact your workshop if necessary. Individual Volkswagen Car-
Net services can be deactivated manually via the Infotainment system. The services can then be
run again when the deactivation is cancelled in the Infotainment system. Deactivated services are
marked in the Car-Net portal on the start page with a corresponding indication.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or
e-Remote packages, the online connectivity unit must be deactivated by a qualified workshop at
your request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 180 to your vehicle (e.g. on the roof consoleyf 7 K H V W L F N H U V K R Z V W K D W Q H L W K H U W K H
Volkswagen emergency call service nor the automatic accident notification will work. All other
e-Remote and Security & Service services will also be deactivated.
Interferences
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
•Maintenance, repairs, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
•The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
•An existing mobile telecommunications standard has been shut down by the
telecommunications provider.
•Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, weather,
landscape, interfering devices or intensive use of the mobile network in the relevant cells.
•The availability, completeness or correctness of information provided by third parties, e.g.
maps.
•Countries where Volkswagen Car-Net services are not available.
Volkswagen Car-Net services
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Data transmission
The data for using the Volkswagen Car-Net Guide & Inform services are transferred via your mobile
device with data option or a SIM card with data option. For some services, your mobile device or
your SIM card needs to support a specific data connection type, e.g. rSAP.
Data transmission for running the Volkswagen Car-Net e-Remote and Security & Service services
is performed using a factory-fitted control unit with an integrated SIM card with data option.
Availability
Volkswagen Car-Net services can be subject to a limited period or changed, set, deactivated,
reactivated and expanded without prior notice.
Some Volkswagen Car-Net services contain external information that originates from third parties
(e.g. mapsyf 9 R O N V Z D J H Q $ * L V Q R W U H V S R Q V L E O H I R U H [ W H U Q D O L Q I R U P D W L R Q E H L Q J F R U U H F W X S W R G D W H
and complete, or for any infringement of third-party rights.
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