2020 VOLKSWAGEN T-ROC warning

Fig. 144symbol in the vehicle does not mean that the control unit is not
transmitting the current position or speed of the vehicle.
Personal data
Volkswagen collects, processes and uses the user's personal data in accordance with statutory
requirements. You can access the current data protection policy on the Volkswagen homepage.
Deactivating Car-Net services

Fig. 145 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services
and deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation described here.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated individual
or all services for the duration of the workshop visit. The services will be available again once the
work is complete. Please contact your workshop if necessary. Volkswagen Car-Net portfolios can be
deactivated manually in the Infotainment system. The services can then be run again when the
deactivation is cancelled in the Infotainment system. Deactivated services are marked with a
corresponding indication on the start page of the Car-Net portal.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or e-
Remote packages, the online connectivity unit must be deactivated by a qualified workshop at your
request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
Fig. 145to your vehicle (e.g. on the roof console). The sticker shows that neither the Volkswagen
emergency call service nor the automatic accident notification will work. All other e-Remote and
Security & Service services will also be deactivated.
Service impairment or interruption

Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
s.
The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
An existing mobile telecommunications standard has been shut down by the telecommunications
provider.
Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, solar storms,
weather, landscape, interfering devices or intensive use of the mobile network in the relevant cells.
Restricted availability, completeness or correctness of information provided by third parties, e.g.
maps.
Countries where Volkswagen Car-Net services are not available.
Apps
First read and observe the introductoryinformation and safety warnings
The Volkswagen Car-Net app can execute Volkswagen Car-Net services in the vehicle and provide
information.
Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
A wide range of applications may be available and they may be vehicle-specific and country-specific
o depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, discontinued, deactivated, reactivated and
expanded without prior notice.
Transporting items
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer Technical requirementsand on
the roof Roof carrier
Stowing luggage safely in the vehicle
Always distribute any loads in the vehicle as evenly as possible.

Place heavy objects as far forward in the luggage compartment as possible.
Observe gross axle weight ratings and the gross vehicle weight rating Technical data
Secure luggage to the fastening rings in the luggage compartment using suitable lashing, fixing and
securing straps Luggage compartment equipment
Also stow small objects safely.
If necessary, fold back the rear seat backrest and engage it securely.
If necessary, adjust the headlight range Headlights
Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker Tyre
pressure
In vehicles with a tyre monitoring system, set the new vehicle load level as necessary Tyre
monitoring system

WARNING
Objects that are not secured, or are secured incorrectly, can cause serious injuries in the event of a
sudden driving or braking manoeuvre or accident. This applies particularly if objects are struck by an
airbag when activated and then flung through the vehicle interior. Please observe the following rules
to reduce the risk of accidents:
Always stow all objects in the vehicle securely.
Small and light objects should also be secured.
Objects should be stowed in the vehicle interior in such a way that they can never enter the airbag
deployment zones while the vehicle is in motion.
Always keep stowage compartments closed while the vehicle is in motion.
Stowed objects must never cause passengers to assume an incorrect sitting position.
If an item is being stowed on a seat, this seat must not be used by any passengers.
Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open stowage areas, on
the surface behind the rear seat backrest or on the dash panel.
Remove any hard, heavy or sharp objects from items of clothing and bags inside the vehicle and
stow them securely.

WARNING
Transporting heavy objects changes the vehicle's handling and increases the braking distance. Heavy
loads that are not properly stowed or secured in the vehicle can lead to a loss of vehicle control and
can cause serious injury.

Fig. 146(lower arrows).
Hook the retaining straps onto the boot lid Fig. 146(upper arrows).

WARNING
Objects that are not secured or secured incorrectly or animals on the luggage compartment cover
may cause severe injuries in the event of sudden driving or braking manoeuvres or accidents.
Do not stow any hard, heavy or sharp items on the luggage compartment cover either loosely or in
bags.
Do not transport animals on the luggage compartment cover.

NOTICE
To prevent damage to the luggage compartment cover, do not load the luggage compartment to
such a height that the luggage compartment cover presses against the load when the boot lid is
closed.
Luggage compartment floor
Luggage compartment floor Functions

Fig. 147 In the luggage compartment: opening the luggage compartment floor.

Fig. 148 In the luggage compartment: locking the luggage compartment floor.
Opening the luggage compartment floor
Grip the recessed handle in the luggage compartment floor Fig. 147and lift it upwards.

NOTICE
Never drop the luggage compartment floor; guide it slowly back down. The trims or the luggage
compartment floor could otherwise be damaged.

NOTICE
In the upper position, the variable luggage compartment floor has a maximum load capacity of
120 kg.

Depending on the vehicle equipment, there may be compartments for stowing small items under
the luggage compartment floor.
Luggage compartment equipment
Fastening rings

Fig. 151 In the luggage compartment: fixed and folding fastening rings.
There are fastening rings Fig. 151at the front and rear of the luggage compartment which can be
used to secure loose items and luggage with the help of lashing, retaining or securing straps.

WARNING
Unsuitable or damaged lashing, retaining or securing straps could tear in the event of a braking
manoeuvre or accident. This could cause objects to be flung through the vehicle interior and lead to
severe or fatal injuries.
Always use suitable and undamaged lashing, retaining or securing straps.
Pull lashing, retaining and securing straps taut crosswise over the cargo on the luggage compartment
floor and attach securely to the fastening rings.
Never exceed the maximum load rating of the fastening rings when securing objects.
Make sure that the upper edge of the load is higher than the fastening rings, particularly when
stowing flat objects.

luggage compartment.
Never secure a child seat to the fastening rings.

The maximum load rating of the fastening rings is approximately 3.5 kN.

Suitable lashing, retaining or securing straps and luggage securing systems are available from
qualified workshops. Volkswagen recommends using a Volkswagen dealership for this purpose.
Bag hooks

Fig. 152 In the luggage compartment: bag hook.
Bag hooks may be located on the left and right-hand sides of the luggage compartment Fig. 152

WARNING
Never use the bag hooks for lashing down items of luggage or other objects. The bag hook could
break off during a sudden braking manoeuvre or in the event of an accident.

NOTICE
Do not load each bag hook with more than 2.5 kg.
Load-through hatch

Fig. 153 In the rear seat backrest: opening the load-through hatch.

Fig. 154 In the luggage compartment: opening the load-through hatch.
Depending on the vehicle equipment, a load-through hatch may be located behind the centre
armrest on the rear seat backrest. This can be used to transport long objects in the vehicle interior,
such as skis.
Opening the load-through hatch
Fold the centre armrest forwards Seat functions
Opening the load-through hatch from the vehicle interior: pull the release lever in the direction of
the arrow Fig. 153and fold the cover of the load-through hatch fully forward
Open the boot lid.
OR: opening the load-through hatch from the luggage compartment: push the release lever down in
the direction of the arrow Fig. 154and push the cover of the load-through hatch forward.
Push long objects through the load-through hatch from the luggage compartment.
Secure the objects with the seat belt as required.
Close the boot lid.

WARNING

-through hatch is folded forwards or backwards carelessly or in an
uncontrolled way.
Never fold the load-through hatch forwards or backwards while the vehicle is in motion.
Ensure that the seat belt is not trapped or damaged when folding back the load-through hatch.
Always keep hands, fingers, feet and other body parts away from the swivel area when folding the
load-through hatch forwards and backwards.
The load-through hatch has not been secured properly if the red marking can still be seen on the
locking indicator. Always ensure that the red marking is never visible when the load-through hatch is
in the upright position.
Passengers (children in particular) must not use this seat if the load-through hatch is folded forward
or is not engaged securely into place.
Roof carrier
Introduction
This chapter contains information on the followingsubjects:
Securing roof carriers
Loading roof carriers
Notes on use
Depending on the model, the vehicle may be designed for fitting a roof carrier.
Roof carriers can be used to transport bulky items on the roof of the vehicle.
If you are unsure whether a roof carrier can be fitted on your vehicle, please contact a specialist
workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
Only roof carriers that have been approved by Volkswagen for the vehicle must be used.
If the vehicle is not approved for use with a roof carrier, do not use or retrofit a roof carrier.

WARNING
When transporting heavy or bulky objects on the roof carrier, the vehicle's handling will change due
to a shift in the centre of gravity and an increased susceptibility to crosswinds.
Always secure loads properly using suitable and undamaged lashing, retaining or securing straps.
Loads that are large, heavy, bulky, long or flat will have a negative effect on the vehicle
aerodynamics, centre of gravity and overall handling.
Avoid abrupt and sudden driving and braking manoeuvres.
Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.