2020 VOLKSWAGEN ID.4 Sim

x
Curv ed mirrors (convex or aspheric) en-
large the field of vision and can make
objects in the mirror seem smaller and
further away than they actually are.
x Using curved mirrors to estimate the
distance from other vehicles behind you
when changing lanes can provide inac-
curate results and can lead to accidents
and severe injuries.
x Whenever possible, use the interior mir-
ror to check the exact distance between
your vehicle and following traffic or oth-
er objects.
x Ensure that you have a good view to the
rear of the vehicle. WARNING
Automatic anti-dazzle mirrors contain an
electrolyte fluid which could leak if the mir-
ror is broken.
x The leaking electrolyte fluid can cause
irritation to the skin, eyes and respirato-
ry organs, especially in people who suf

-
fer from asthma or similar illnesses. Im-
mediately ensure that there is a suffi-
cient supply of fresh air and get out of
the vehicle. If this is not possible, open
all of the windows and doors.
x If the electrolyte fluid gets into the eyes
or onto the skin, immediately wash the
area with plenty of water for at least
15 minutes and consult a doctor.
x If the electrolyte fluid gets onto shoes or
clothing, wash immediately with plenty
of water for at least 15 minutes. Clean
shoes and clothes thoroughly before
wearing them again.
x If the electrolyte fluid is swallowed, im-
mediately rinse the mouth with plenty
of water for at least 15 minutes. Do not
induce vomiting unless instructed to do
so by a doctor. Seek medical assistance
immediately. NOTICE
If the glass of an automatic anti-dazzle mirror
is broken, electrolyte fluid can leak from the mirror. This fluid attacks plastic surfaces. Re-
mo
ve the fluid as soon as possible, e.g. using
a wet sponge. Interior mirror
Fig. 94
On the windscreen: automatic anti-daz-
zle interior mirror.
Automatic anti-dazzle interior mirror
When the ignition is switched on, the sensors
measure the incident light from the rear

x
Regularly update the appropriate anti-
virus program with the updates or up-
grades pro
vided by the provider.System update
Introduction to the topic
The factory-fitted central control unit sup-
ports the system update function. This allows
the software of almost all control units to be
updated by V

olkswagen AG without the need
to visit a qualified workshop:
If a system update is available for your vehi-
cle, a corresponding message will be dis-
played on the Infotainment system.
System updates are downloaded via the fac-
tory-fitted control unit with eSIM card (OCU)
and are free of charge. Volkswagen pays the
connection costs.
The system update function is only available
in some countries. WARNING
Control units will be deactivated and will
not function while software installation is
taking place. Driving with deactiv

ated or
malfunctioning control units can cause ac-
cidents and fatal injuries.
x Carry out software installation in a suita-
ble place where other road users are not
impeded.
x Never use the vehicle while software in-
stallation is taking place. WARNING
If the digital instrument cluster does not
function after software installation, no in-
struments, warning lamps, symbols or te

xt
messages can be displayed. Driving with
a digital instrument cluster that is not
working can cause accidents and fatal inju-
ries. x
Do not use the v
ehicle and contact
Volkswagen Customer Care. WARNING
It is possible in very rare cases that a con-
trol unit will not function properly after
a software installation process.
x Do not use the v

ehicle and contact
Volkswagen Customer Care. A measure such as engine tuning to in-
crease perf

ormance or efficiency that
has not been performed by Volkswagen may
be deleted by a system update. Overview
Please refer to at the start of the chap-
ter on page 196.
A

vailability of a system update
The switched-on Infotainment system indi-
cates that a system update is available. A sys-
tem update takes place in two phases:

Grey globe: it is not currently possi-
ble to establish a connection to the
Internet or a connection is currently
being set up. Signal strength display of the
eSIM with a
vailable mobile com-
munication standard.
Legally required services can influence the
status display for data transmission inde-
pendently of activated offline mode.
Even if offline mode is activated, on-
line mode can be activated briefly by
safety-relevant and legally required services.
No We Connect Start services are activated
and no data of these services is transmitted
during this time. Offline mode will be reacti-
vated and the eSIM deactivated again after
successful transfer of the safety-relevant or
legally required data. Signal strength display of the eSIM
The signal strength display shows in online
mode whether the eSIM of the factory-instal-
led OCU can transmit and receiv

e data at the
current vehicle location and how good the
signal strength is.
The more bars that are highlighted in colour,
the stronger the signal and the larger the
amount of data that can be transferred. Ex-
ample: one or two highlighted bars indicate
a low signal strength. There may be restric-
tions in this case for the high data transfer
rates for streaming services.
The signal strength display functions inde-
pendently of the mobile communication
standard display.
There is no signal strength display in offline
mode and in the event of faults in the eSIM.
The signal strength display of the eSIM
does not show the signal strength of
a mobile device paired with the Infotainment
system.
The signal strength display of the eSIM does
not show whether a Wi-Fi device connected
to the Infotainment system is connected to
the Internet. Effects on online vehicle func-
tions
If data transf

er is restricted, the following
online function cannot be executed, for ex-
ample.
Online vehicle functions

2. Switch on Bluetooth visibility on the ex-
ternal Bluetooth audio source ( e.g. mo-
bile device).
3. Open the
Media menu.
4. Touch Source and select BT Audio
.
5.

If necessary, start playback on the Blue-
tooth audio source manually.
When playback on the Bluetooth audio
source is stopped, the Infotainment system
remains in Bluetooth audio mode.
Controlling playback
The extent to which the Bluetooth audio
source can be controlled via the Infotainment
system depends on the connected Bluetooth
audio source.
With media players that support the AVRCP
Bluetooth profile, playback on the Bluetooth
audio source can be automatically started or
stopped when the unit is switched to Blue-
tooth audio mode or to a different audio
source. In addition, depending on the Blue-
tooth audio source, tracks can be displayed
and changed via the Infotainment system.
Due to the large number of possible
Bluetooth audio sources, it is not pos-
sible to guarantee fault-free operation of all
described functions. The Volkswagen website
contains a list of compatible mobile devices.
Always switch off the warning and
service tones on a connected Blue-
tooth audio source, e.g. key tones on a mo-
bile device, to prevent interference noise and
malfunctions.
With some units, the Bluetooth audio
connection will be disconnected auto-
matically if an external media player is con-
nected to the Infotainment system with
Bluetooth and the USB port simultane-
ously. Infotainment system
Getting started Introduction to the topic
The function and settings of the Inf otainment
system depend on the country and vehicle
equipment.
Before using for the first time
Before using the device for the first time,
please observe the following points so you
can make full use of the available functions
and settings:

Overview and control elements
Please refer to and on page 218.
Fig. 123
Ov erview: display and operating unit of the 10-inch (10”) and 12-inch\
(12”) versions.1
Time. 2
Privacy status display, signal strength
display of the eSIM and number of noti-
fications. 3
Home button: .
4
Status display for seat heating and seat
v

entilation. 5
Sensor field (Infotainment system on or
off). 6
Touch slider for temperature. 7
Touch slider for volume. 8
Views (current view is highlighted). 9
Temperature display (adjustment via 6
). 10
Scroll bar and marking for additional
window. 11
Control centre. 12
Function buttons for main menus. 13
Screen (touchscreen). Further information and tips for oper-
ating the Inf
otainment system are pro-
vided on

1. Touch to show the frequency band.
2.
Touch the marking, move on the fre-
quency band and release at the desired
frequency.
OR: touch a point on the frequency
band. The marking automatically jumps
to the corresponding frequency.
The station at the set frequency is set.
Selecting from station list (FM/DAB) The station list shows the stations that can
currently be receiv
ed. The station list is upda-
ted automatically.
1. Open the station list.
2. Touch the desired station.
The selected station is set. The best reception
mode is selected automatically according to
availability of the station. Searching for and filtering stations (Inter-
net Radio) In Internet Radio mode, you can search for
stations by means of a full te

xt search or fil-
ter stations according to categories.
1. To start the full text search, touch and enter the name of the desired sta-
tion. The list of f

ound stations is auto-
matically updated during input.
OR: select the desired category to filter
stations according to a category.
2. Touch the desired station.
SCAN Searching in SCAN mode (FM/DAB) In SCAN mode, the stations of the frequency
band are automatically set successiv

ely and
played for around 5 seconds in each case.
SCAN mode is possible only in the additional
window in which the current playback con-
tent is displayed.
1. Touch the
SCAN function button to start
the SCAN function.
The SCAN function starts and the cur-
rently set station is shown on the dis-
play. The
SCAN function button is high-
lighted. 2. To select a station, touch
SCAN. The SCANfunction button is no longer highlighted.
The SCAN function stops and the station is
set. Saving stations as favourites to station
buttons You can save up to 36 stations from different
frequency bands and reception modes as fa-
v

ourites on station buttons.
1. Set the desired station.
2. Touch .
OR: touch and hold a station in the sta-
tion list.
3.

Touch .
OR: touch an already assigned station
button and hold f

or around 3 seconds.
The station is stored to the selected station
button.
If a station was already stored on the station
button, this station will be removed from the
station button and replaced by the new sta-
tion. Online functions in radio
mode
Please refer to and on page 218.
With some equipment le

vels, the Infotain-
ment system has online functions in radio
mode.
Internet Radio is an example of an online
function in radio mode.
Requirements for using online functions in
radio mode:
q The vehicle is equipped with We Con-
nect Start.
q We Connect Start is activated and the
vehicle is assigned to your user account.
q You have a data plan on the SIM-card of
your mobile device and have connected
Radio mode 233
11A012720AB

x
Carry out pairing only when the v ehicle
is stationary. When some mobile devices are paired,
a PIN is shown on the display of the
mobile de

vice. To finish the pairing proce-
dure, enter this PIN on the Infotainment sys-
tem.
Bluetooth pairing via NFC
NFC is not available in all countries and vehi-
cle models. Depending on the vehicle equip-
ment, NFC is not available in every vehicle
with a wireless charging function.
Prerequisites for one-off pairing:
q NFC technology and a stowage compart-
ment with wireless charging function are
installed in the vehicle.
q NFC is activated on the mobile device. 1. Touch
Select mobile telephone.
2. Unlock the mobile device.
3. Place the mobile device correctly on the stowage area for the wireless charging
function.
4. Continue and confirm Bluetooth pairing in accordance with the displays on the
mobile device and Infotainment system.
The mobile device is paired with the Infotain-
ment system.
The wireless charging function is deac-
tivated while the Infotainment system
is in the
Known mobile phones menu. The wireless
charging function will be reactivated when
you leave the menu.
Managing connections
Prerequisites:
q The mobile device is paired and connec-
ted. 1. Touch
HOME
Mobile devices.
2. Touch the technology desired for the connection. Active and passive connection
At least one mobile de

vice must be connec-
ted to the Infotainment system in order to
use the functions of the mobile phone inter-
face. If several mobile devices are connected
to the Infotainment system, you can switch
between active and passive connections. Es-
tablish an active connection to the Infotain-
ment system in order to operate the mobile
phone interface with the desired mobile de-
vice.
Difference between the connection types
Mobile device is paired and connec-
ted. The functions of the mobile
phone interface are performed with
the data of this mobile device.
Mobile device is paired and connec-
ted. Only incoming calls can be ac-
cepted via the mobile phone inter-
face. No other functions are available.
Paired mobile devices are stored in the Info-
tainment system even if they are not current-
ly connected.
Changing the connection type (passive to ac-
tive) The connection type can be changed only if
se

veral mobile devices are connected to the
Infotainment system at the same time.
1. Touch . The mobile device with active
connection is marked.
2.

Touch the name of the desired mobile
device. Other mobile devices then auto-
matically have a passive connection.
User profiles
An individual user profile is automatically cre-
ated for every paired mobile device. Data
from the mobile device are stored in the user
profile, e.g. contact details. A maximum of
ten user profiles can be stored in the Info-
tainment system simultaneously.
Deleting a user profile 1. Touch .
The user profiles are located in the area
Select mobile telephone or Mobile devices.
Active
Passive
Mobile phone interface 24911A012720AB

x
Do not use fuel, nail v arnish remover, paint
thinner or similar products to clean the
windows. Wax deposits on the windscreen and
rear window could cause the wiper
blades to rub. Remo

ve wax residue using
a special cleaning product or cleaning cloths. Exterior lighting
Introduction to the topic
Bef

ore changing a bulb, check whether a bulb
or LED light unit has failed. You can normally
change bulbs yourself. If the exterior lighting
is realised using LED technology, depending
on model and vehicle equipment, it is not
possible for you to change the LED light units
or individual LEDs yourself. If individual LEDs
fail, this may be an indication that more LEDs
are on the point of failure. In this case, have
the LED light units checked and renewed if
necessary at a qualified workshop.
It may be illegal to drive with faulty exterior
lights.
Additional bulb specifications
Some bulbs might have factory specifications
that differ from standard bulbs. The designa-
tion is inscribed on the bulb, either on the
glass part or on the base. WARNING
Changing bulbs incorrectly can cause acci-
dents and serious injuries.
x When working in the bonnet space, al-
ways read and observ

e the safety warn-
ings