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x
Regularly update the appropriate anti-
virus program with the updates or up-
grades pro
vided by the provider.System update
Introduction to the topic
The factory-fitted central control unit sup-
ports the system update function. This allows
the software of almost all control units to be
updated by V
olkswagen AG without the need
to visit a qualified workshop:
If a system update is available for your vehi-
cle, a corresponding message will be dis-
played on the Infotainment system.
System updates are downloaded via the fac-
tory-fitted control unit with eSIM card (OCU)
and are free of charge. Volkswagen pays the
connection costs.
The system update function is only available
in some countries. WARNING
Control units will be deactivated and will
not function while software installation is
taking place. Driving with deactiv
ated or
malfunctioning control units can cause ac-
cidents and fatal injuries.
x Carry out software installation in a suita-
ble place where other road users are not
impeded.
x Never use the vehicle while software in-
stallation is taking place. WARNING
If the digital instrument cluster does not
function after software installation, no in-
struments, warning lamps, symbols or te
xt
messages can be displayed. Driving with
a digital instrument cluster that is not
working can cause accidents and fatal inju-
ries. x
Do not use the v
ehicle and contact
Volkswagen Customer Care. WARNING
It is possible in very rare cases that a con-
trol unit will not function properly after
a software installation process.
x Do not use the v
ehicle and contact
Volkswagen Customer Care. A measure such as engine tuning to in-
crease perf
ormance or efficiency that
has not been performed by Volkswagen may
be deleted by a system update. Overview
Please refer to at the start of the chap-
ter on page 196.
A
vailability of a system update
The switched-on Infotainment system indi-
cates that a system update is available. A sys-
tem update takes place in two phases:
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Activating We Connect Start
You can perf orm activation at www.con-
nect.volkswagen-we.com or in the We Con-
nect ID. app.
The following steps are required for We Con-
nect Start activation (including registration):
1. Register with We Connect using your ex- isting or a newly created Volkswagen ID.
2. Order and activate Volkswagen We Con- nect Start.
3. Add a vehicle to your user account.
4. Provide proof of ownership.
Follow the other information and instruc-
tions. Proof of ownership
Becoming the primary user (
proof of owner-
ship)
In order to become a primary user and thus
provide proof of ownership of the vehicle, it
is necessary to enter the 17-character vehicle
identification number (VIN) of the vehicle in
the We Connect ID. app. Proof of ownership
is provided in the vehicle by scanning the QR
code in the Infotainment system with the
We Connect ID. app.
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E-mail: [email protected]
We will gladly answer your questions about
digital services.
Europe-wide. 24 hours a day. 7 days a week.
If your telephone pro
vider does not support
the number 00800-43347328, please call
+49 5361 3790510. The costs depend on the
applicable tariff of your provider. Roaming
charges may apply for calls made from out-
side Germany. Privacy settings
Introduction to the topic
The “Priv
acy settings” function enables you
to permit or prevent data transmission be-
tween the vehicle and the Internet.
The required mode can be set in the vehicle
settings in the Infotainment system.
The “Privacy settings” function cannot pre-
vent data transmission from external devices
and their communication with the vehicle.
Legally required services and their data trans-
missions cannot be switched off and cannot
be deactivated, e.g. “eCall Emergency Sys-
tem”.
Please note that every vehicle user can
adjust individual privacy function set-
tings. These settings may be different from
those preferred by the vehicle owner. Privacy settings
In order to permit or pre
vent data transmis-
sion, activate or deactivate offline mode in
the Infotainment system. Offline mode activated
The f
ollowing happens in this mode:
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Grey globe: it is not currently possi-
ble to establish a connection to the
Internet or a connection is currently
being set up. Signal strength display of the
eSIM with a
vailable mobile com-
munication standard.
Legally required services can influence the
status display for data transmission inde-
pendently of activated offline mode.
Even if offline mode is activated, on-
line mode can be activated briefly by
safety-relevant and legally required services.
No We Connect Start services are activated
and no data of these services is transmitted
during this time. Offline mode will be reacti-
vated and the eSIM deactivated again after
successful transfer of the safety-relevant or
legally required data. Signal strength display of the eSIM
The signal strength display shows in online
mode whether the eSIM of the factory-instal-
led OCU can transmit and receiv
e data at the
current vehicle location and how good the
signal strength is.
The more bars that are highlighted in colour,
the stronger the signal and the larger the
amount of data that can be transferred. Ex-
ample: one or two highlighted bars indicate
a low signal strength. There may be restric-
tions in this case for the high data transfer
rates for streaming services.
The signal strength display functions inde-
pendently of the mobile communication
standard display.
There is no signal strength display in offline
mode and in the event of faults in the eSIM.
The signal strength display of the eSIM
does not show the signal strength of
a mobile device paired with the Infotainment
system.
The signal strength display of the eSIM does
not show whether a Wi-Fi device connected
to the Infotainment system is connected to
the Internet. Effects on online vehicle func-
tions
If data transf
er is restricted, the following
online function cannot be executed, for ex-
ample.
Online vehicle functions
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vehicle to your user account and authenticate
yourself as the user.
Deleting a user
Step 1: set priv
acy settings to “Offline mode
deactivated (online mode)”.
Step 2: either restore the factory settings of
the Infotainment system or a new user must
authenticate themselves in the vehicle.
The user cannot be deleted on the
server if the Infotainment system is re-
set to the factory settings in offline mode. Activating functions
(We Upgrade)
Introduction to the topic
After deliv
ery, the vehicle can be permanent-
ly or temporarily 1)
extended by certain func-
tions.
Depending on the vehicle model, you can
generally activate (unlock) comfort and Info-
tainment system functions and also driver as-
sistance systems.
The ability to activate functions depends on
the build status of the vehicle. Function acti-
vation is possible only for some vehicle mod-
els and is not possible in all markets.
Before using an activated function, read and
observe the relevant information and warn-
ings in the owner
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Icons and settings for App-
Connect
Symbols in the menu App-Connect
The actual symbols present depend on the in-
stalled Infotainment system and the vehicle
model. Show further information.
Open the App-Connect settings
menu.
Select Apple CarPlay technology.
Select Android Auto
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Cable and wireless con-
nections
Introduction to the topic
Some e xternal devices can be connected to
the Infotainment system by cable and wire-
less connections present in the vehicle (if in-
stalled).
The type and number of cable and wireless
connections differ according to country and
vehicle. The connections may also be differ-
ent within a model series or in special-edition
models.
In the case of cable connections, use only the
original device connecting cables or, if availa-
ble, the factory-supplied connecting cables
for your vehicle.
If the plug on the connecting cable cannot be
inserted, check the angle of insertion and the
connections. NOTICE
Use only suitable and undamaged connecting
cables f
or cable connections.
x When inserting the plugs of the connect-
ing cables into the appropriate connection,
ensure that they are correctly positioned
and apply only light pressure. Applying too
much pressure may damage both the unit
connection and the plug of the connecting
cable.
x Make sure that the connecting cable is not
pinched or sharply bent.
x Using unsuitable or damaged connecting
cables may damage devices and cause
malfunctions. If a connected device is not recog-
nised, disconnect all de
vices and con-
nect the device again. If necessary, check
that the connecting cable you are using is
working properly. If a connected device malfunctions, re-
start the de
vice. In some cases this will
remedy the fault. USB port
Please refer to at the start of the chap-
ter on page 215.
USB port types
The f
ollowing USB ports may be available in
the vehicle:
Page 219 of 417
2. Switch on Bluetooth visibility on the ex-
ternal Bluetooth audio source ( e.g. mo-
bile device).
3. Open the
Media menu.
4. Touch Source and select BT Audio
.
5.
If necessary, start playback on the Blue-
tooth audio source manually.
When playback on the Bluetooth audio
source is stopped, the Infotainment system
remains in Bluetooth audio mode.
Controlling playback
The extent to which the Bluetooth audio
source can be controlled via the Infotainment
system depends on the connected Bluetooth
audio source.
With media players that support the AVRCP
Bluetooth profile, playback on the Bluetooth
audio source can be automatically started or
stopped when the unit is switched to Blue-
tooth audio mode or to a different audio
source. In addition, depending on the Blue-
tooth audio source, tracks can be displayed
and changed via the Infotainment system.
Due to the large number of possible
Bluetooth audio sources, it is not pos-
sible to guarantee fault-free operation of all
described functions. The Volkswagen website
contains a list of compatible mobile devices.
Always switch off the warning and
service tones on a connected Blue-
tooth audio source, e.g. key tones on a mo-
bile device, to prevent interference noise and
malfunctions.
With some units, the Bluetooth audio
connection will be disconnected auto-
matically if an external media player is con-
nected to the Infotainment system with
Bluetooth and the USB port simultane-
ously. Infotainment system
Getting started Introduction to the topic
The function and settings of the Inf otainment
system depend on the country and vehicle
equipment.
Before using for the first time
Before using the device for the first time,
please observe the following points so you
can make full use of the available functions
and settings:
