Page 193 of 227
Vehicle care191Towing
Towing the vehicle
Remove the cap.
The towing eye is stowed with the
vehicle tools 3 177.
Screw in the towing eye as far as it will
go until it stops in a horizontal
position.
Attach the tow rod to the towing eye. The towing eye must only be used for
towing and not for recovering the
vehicle.
Switch on ignition to release steering
wheel lock and to permit operation of
brake lights, horn and windscreen
wiper.
Caution
Deactivate the driver assistance
systems like active emergency
braking 3 131, otherwise the
vehicle may automatically brake during towing.
Switch the selector lever to neutral.
Release the parking brake.
Caution
Drive slowly. Do not drive jerkily.
Excessive tractive force can
damage the vehicle.
When the engine is not running,
considerably more force is needed to
brake and steer.
To prevent the entry of exhaust gases from the towing vehicle, switch on the
air recirculation and close the
windows.
Page 194 of 227
192Vehicle care
When towing vehicles equipped with
an automatic transmission, transport
the vehicle on a platform or tow it with
the front wheels lifted.
Seek the assistance of a workshop.
After towing, unscrew the towing eye.
Insert cap with the flange into the
recess and fix cap by pushing.
Towing another vehicle
Remove the cap.
The towing eye is stowed with the
vehicle tools 3 177.
Screw in the towing eye as far as it will
go until it stops in a horizontal
position.
The lashing eye at the rear
underneath the vehicle must never be used as a towing eye.
Attach a tow rope – or better still a tow
rod – to the towing eye.
The towing eye must only be used for towing and not for recovering a
vehicle.Caution
Drive slowly. Do not drive jerkily.
Excessive tractive force can
damage the vehicle.
After towing, unscrew the towing eye.
Insert cap with the upper flange into
the recess and fix cap by pushing.
Page 195 of 227

Vehicle care193Appearance care
Exterior care LocksThe locks are lubricated at the factoryusing a high quality lock cylinder
grease. Use a de-icing agent only
when absolutely necessary, as this
has a degreasing effect and impairs
lock function. After using a de-icing
agent, have the locks regreased by a
workshop.
Washing
The paintwork of your vehicle is
exposed to environmental influences.
Bird droppings, dead insects, resin,
pollen and the like should be cleaned
off immediately, as they contain
aggressive constituents which can cause paint damage.
If using a vehicle wash, comply with
the vehicle wash manufacturer's
instructions. The windscreen wiperand rear window wiper must beswitched off. Remove antenna and
external accessories such as roof
racks etc.
If you wash your vehicle by hand,
make sure that the insides of the
wheel housings are also thoroughly
rinsed out.
Clean edges and folds on opened
doors and the bonnet as well as the
areas they cover.
Clean bright metal mouldings with a
cleaning solution approved for
aluminium to avoid damages.Caution
Always use a cleaning agent with
a pH value of 4 to 9.
Do not use cleaning agents on hot surfaces.
Do not clean the engine compartmentwith a steam-jet or high-pressure jet
cleaner.
Thoroughly rinse and leather-off the vehicle. Rinse leather frequently. Use
separate leathers for painted and
glass surfaces: remnants of wax on
the windows will impair vision.
Have the door hinges of all doors
greased by a workshop.
Exterior lights
Headlight and other light covers are
made of plastic. Do not use any
abrasive or caustic agents, do not use an ice scraper, and do not clean them
dry.
Polishing and waxing
Polishing is necessary only if the paint
has become dull or if solid deposits
have become attached to it.
Plastic body parts must not be treated with wax or polishing agents.
Windows and wiper blades Switch off wipers before handling in
their areas.
Use a soft lint-free cloth or chamois
leather together with window cleaner
and insect remover.
When cleaning the rear window from
inside, always wipe in parallel to the
heating element to prevent damage.
Page 196 of 227

194Vehicle careFor mechanical removal of ice, use a
sharp-edged ice scraper. Press the
scraper firmly against the glass so
that no dirt can get under it and
scratch the glass.
Clean smearing wiper blades with a
soft cloth and window cleaner. Also
make sure to remove any residues
such as wax, insect residues and similar from the window.
Ice residues, pollution and continuous wiping on dry windows will damage or
even destroy the wiper blades.
Wheels and tyres Do not use high-pressure jet
cleaners.
Clean rims with a pH-neutral wheel
cleaner.
Rims are painted and can be treated
with the same agents as the body.
Paintwork damage Rectify minor paintwork damage with
a touch-up pen before rust forms.
Have more extensive damage or rust areas repaired by a workshop.Underbody
Some areas of the vehicle underbody
have a PVC undercoating while other critical areas have a durable
protective wax coating.
After the underbody is washed, check
the underbody and have it waxed if
necessary.
Bitumen / rubber materials could
damage the PVC coating. Have
underbody work carried out by a
workshop.
Before and after winter, wash the
underbody and have the protective
wax coating checked.
Towing equipment
Do not clean the coupling ball bar with a steam-jet or high-pressure jet
cleaner.Interior care
Interior and upholstery Only clean the vehicle interior,
including the instrument panel fascia
and panelling, with a dry cloth or
interior cleaner.
Clean the leather upholstery with clear water and a soft cloth. In case of
heavy soiling, use leather care.
The instrument cluster and the
displays should only be cleaned using
a soft damp cloth. If necessary use a
weak soap solution.
Clean fabric upholstery with a
vacuum cleaner and brush. Remove
stains with an upholstery cleaner.
Clothing fabrics may not be
colourfast. This could cause visible
discolourations, especially on light-
coloured upholstery. Removable
stains and discolourations should be
cleaned as soon as possible.
Clean seat belts with lukewarm water or interior cleaner.
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Vehicle care195Caution
Close Velcro fasteners as open
Velcro fasteners on clothing could damage seat upholstery.
The same applies to clothing with
sharp-edged objects, like zips or
belts or studded jeans.
Plastic and rubber parts
Plastic and rubber parts can be
cleaned with the same cleaner as
used to clean the body. Use interior cleaner if necessary. Do not use any
other agent. Avoid solvents and petrol in particular. Do not use high-
pressure jet cleaners.
Floor mats
9 Warning
If a floor mat has the wrong size or
is not properly installed, it can
interfere with the accelerator pedal
and/or brake pedal, what can
cause unintended acceleration
and/or increased stopping
distance which can cause a crash and injury.
Use the following guidelines for
proper floor mat usage.
● The original equipment floor mats
were designed for your vehicle. If the floor mats need replacing, it
is recommended that certified
floor mats be purchased. Always
check that the floor mats do not
interfere with the pedals.
● Use the floor mat with the correct
side up. Do not turn it over.
● Do not place anything on top of the driver side floor mat.
● Use only a single floor mat on the
driver side.
● Do not place one floor mat on top
of another.
Inserting and removing the floor
mats
The driver side floor mat is held in
place by two retainers.
To install the floor mat:
1. Move the seat backwards as far as possible.
2. Align slots in the mat with theretainers, as shown.
3. Push the mat to the floor.
Removing 1. Move the seat backwards as far as possible.
2. Remove the mat.
Page 198 of 227

196Service and maintenanceService and
maintenanceGeneral information ...................196
Service information ..................196
Recommended fluids, lubricants
and parts .................................... 199
Recommended fluids and lubricants ................................ 199General information
Service information In order to ensure economical and
safe vehicle operation and to
maintain the value of your vehicle, it
is of vital importance that all
maintenance work is carried out at the proper intervals as specified.
The detailed, up-to-date service
schedule for your vehicle is available
at the workshop.
Severe operating conditions exist if one or more of the following
circumstances occur frequently: Cold
starting, stop and go operation, e.g.
for taxis and police vehicles, trailer
operation, mountain driving, driving
on poor and sandy road surfaces,
increased air pollution, presence of
airborne sand and high dust content,
driving at high altitude and large
variations of temperature.
Under these severe operating
conditions, certain service work may
be required more frequently than the
regular service interval indicated inthe service display. Contact a
workshop for customised service
schedules.
Service display 3 64.
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Service and maintenance197Service intervals
Engine codeEB2FA
EB2ADTD
EB2ADTS
DV5RD
Country group 112,000 miles / 1 year12,000 miles / 1 year19,000 miles / 1 year 1)Country group 212,000 miles / 1 year9,000 miles / 1 year19,000 miles / 1 year 1)Country group 312,000 miles / 1 year9,000 miles / 1 year9,000 miles / 1 yearCountry group 49,000 miles / 1 year9,000 miles / 1 year9,000 miles / 1 yearCountry group 56,000 miles / 1 year6,000 miles / 1 year6,000 miles / 1 year1)
Unless otherwise indicated in the service display.Country Group 1:
Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Republic of Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland,
United Kingdom.Country Group 2:
Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, North Macedonia, Hungary, Latvia, Lithuania, Poland,
Romania, Slovakia, Slovenia.Country Group 3:
Albania, Montenegro, Serbia.Country Group 4:
Israel, South Africa, Turkey, Lesotho, Swaziland.Country Group 5:
All other countries which are not listed in the previous country groups.
Page 200 of 227
198Service and maintenanceConfirmations
Confirmation of service is recorded in the Service and warranty booklet. The date and mileage is completed with the stamp
and signature of the servicing workshop.
Make sure that the Service and warranty booklet is completed correctly as continuous proof of service is essential if any warranty or goodwill claims are to be met, and is also a benefit when selling the vehicle.