2020 TOYOTA RAV4 ESP

2088-1. Connected Services overview
*: Vehicles equipped with DCM
■Subscription
 After you have signed the Telematics Subscription Ser-
vice Agreement and are
enrolled, you can begin
receiving services. A variety
of subscription terms are
available. Contact your Toyota
dealer, or call 1-800-331-4331
in the United States, 1-888-
869-6828 in Canada, and 1-
877-855-8377 in Puerto Rico,
for further subscription
details. (
P.206)
■Availability of functions
 Destination Assist is avail-
able in the contiguous United
States, Washington D.C.,
Puerto Rico, Hawaii, the
United States Virgin Islands,
Canada, and limited areas of
Alaska for vehicles that con-
tain the appropriate map data.
 Dynamic Navigation is avail-
able in the contiguous United
States, Washington D.C. and
Alaska.
 Dynamic Navigation is not
available in Puerto Rico, Can-
ada, and the United States
Virgin Islands.
 Wi-Fi
® Hotspot is available in
the contiguous United States,
Washington D.C., Alaska and
Hawaii.
 Wi-Fi
® Hotspot is not avail-
able in Puerto Rico, Canada,
and the United States Virgin
Islands.
Type B: Function
achieved by using
DCM and the system
*
The functionality of Destina-
tion Assist, Dynamic Navi-
gation, and Wi-Fi
® Hotspot
is made possible through
the shared work of the DCM
and the system.
Destination Assist and
Dynamic Navigation are
subscription-based telemat-
ics services that use Global
Positioning System (GPS)
data and embedded cellular
technology to provide safety
and security as well as con-
venience features.
These services are avail-
able by subscription on
select, telematics hardware-
equipped vehicles and sup-
ported by the Toyota
response center, which
operates 24 hours a day, 7
days a week.
For details about:
 Dynamic Navigation:
P.85, 94, 117
 Wi-Fi
® Hotspot: P. 4 8
Before using the function

2098-1. Connected Services overview
8
Connected Services
*: Vehicles equipped with DCM
●Free/Open Source Software Infor-
mation
This product contains Free/Open
Source Software (FOSS).
The license information and/or the
source code of such FOSS can be
found at the following URL.
http://opensource.lge.com
●Exposure to radio frequency sig-
nals:
The Toyota audio multimedia sys-
tem installed in your vehicle
includes a low power radio trans-
mitter and receiver. The system
receives and also sends out radio
frequency (RF) signals.
●In August 1996, the Federal Com-
munications Commission (FCC)
adopted RF exposure guidelines
with safety levels for mobile wire-
less phones. Those guidelines are
consistent with the safety stan-
dards previously set by both U.S.
and international standards bod-
ies.
• ANSI (American National Stan- dards Institute) C95.1 [1992]
• NCRP (National Council on Radi- ation Protection and Measure-
ment) Report 86 [1986]
• ICNIRP (Intern ational Commis-
sion on Non-Ionizing Radiation
Protection) [1996]
●These standards are based on
comprehensive and periodic eval-
uations of the relevant scientific lit-
erature. Over 1 20 scientists, engineers, and physicians from
universities, government health
agencies, and industry reviewed
the available body of research to
develop the ANSI Standard
(C95.1).
●The design of Toyota audio multi-
media system co
mplies with the
FCC guidelines in addition to
those standards.
●Contact with the Toyota response
center is dependent upon the
telematics device being in opera-
tive condition, cellular connection
availability, navigation map data,
and GPS satellite signal recep-
tion, which can lim it the ability to
reach the Toyota response center
or receive support. Enrollment and
Telematics Subscription Service
Agreement required. A variety of
subscription terms are available;
charges vary by subscription term
selected.
●The Toyota response center offers
support in multiple languages.
●Select Safety Connect-sub-
scribed vehicles are capable of
communicating vehicle informa-
tion. Please see the terms and
conditions for additional details.
Owners who do not wish to have
their vehicle transmit this informa-
tion can opt out at the time of
enrollment or b y calling 1-800-
331-4331 in the United States, 1-
888-869-6828 in Canada, and 1-
877-855-8377 in Puerto Rico, and
following the prompts for Safety
Connect.
●For further details about the ser-
vice, contact your Toyota dealer.
●Toyota audio mult imedia are not
subject to section 255 of the Tele-
communications Act and the sys-
tem is not TTY compatible.
Type C: Function
achieved by using
DCM
*
The functionality of Safety
Connect is made possible
by the use of a DCM.
For details, refer to
“OWNER’S MANUAL”.

2128-1. Connected Services overview
Service Connect uses DCM to
collect and transmit vehicle data
that allows Toyota to provide:
Vehicle Health Report (VHR)
(Safety Recalls, Service Cam-
paigns, Current Vehicle
Alerts, Required Mainte-
nance, and Vehicle Condition
Status)
 Maintenance Notifications
 Vehicle Alert Notifications
■Availability of function
 Service Connect is available
in the contiguous United
States, Washington D.C,
Alaska, Puerto Rico, Canada
and United States Virgin
Islands.
●Availability of fun ctions of the Ser-
vice Connect is dependent on net-
work reception level.
WA R N I N G
●Operating Remote Connect
incorrectly may lead to unfore-
seen accidents or malfunctions.
Check the vehicle condition and
assume full responsibility before
using.
Service Connect

2168-2. Connected Services operation
1Display the application
screen. ( P.213)
2 Select the desired application
screen button.
3 Select the character entering
space.
4 Enter a search term, and
then select “OK”.
5 Entering characters will be
reflected on the character
entering space.
 For details on operating the
keyboard:  P. 3 0
1 Display the application
screen. ( P.213)
2 Select the desired application
screen button.
3 Press the talk switch.
( P.158)
4 Say the desired keyword.
 Completion of the keyword
will be detected automatically.
5 Search results will be dis-
played on the screen.
*: Premium Audio only
●The hands-free system cannot be
used while Destination Assist is
being used.
■From the map screen
1 Press the “MAP” button.
2 Select .
Entering a keyword using
the software keyboard
Entering a keyword using
the voice recognition func-
tion
Destination Assist*
Destination Assist provides
you with live assistance for
finding destinations via the
Toyota response center. You
can request either a specific
business, address, or ask
for help locating your
desired destination by cate-
gory, such as restaurants,
gas stations, shopping cen-
ters or other Points of Inter-
est (POI).
After you tell the agent your
choice of destination, its
coordinates are sent wire-
lessly to your vehicle’s navi-
gation system.
Make a call with Destina-
tion Assist