2020 TOYOTA HIGHLANDER service

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Replacement of Tires
• If you make a warranty claim in accordance with this Limited
Warranty, and the Tire* is within the first 25% of original, usable
tread, or the warranty claim is made 12 months from the date of
your purchase of the new Vehicle (whichever comes first), the Tire
will be promptly replaced with a comparable tire, without charge to
you (Free Replacement).
* If your warranty claim is with respect to a temporary spare tire,
the tire must be within the first 1/32nd inch (0.8 mm) of tread
depth, and the warranty claim does not have to be made within 12
months from the date of purchase.
•
During the Free Replacement period, mounting and balancing are
free of charge.
•
After the Free Replacement period and Vehicle Manufacturer’s
warranty period, the credit of the Tire will be calculated on a pro-
rated basis.
•
Remaining usable tread is computed as a percentage of the
original, usable tread. The credit amount will be calculated by
multiplying the Tire’s market retail price at the time of the warranty
claim by the remaining usable tread.
•
Original, usable tread does not include the last 2/32nds inch
(1.6 mm) of tread depth.
•
You are responsible for payment of labor costs of mounting and
balancing and applicable taxes, charges for services that you
request but that are not covered by this Limited Warranty, and any
shipping expenses after the Free Replacement period.
•
A “comparable tire” may either be a new Maxxis brand tire
of the same line as the Tire, or if the Tire is out of production
or unavailable, a new Maxxis brand tire of the same basic
construction and quality, with different sidewall or treadwear
configuration. If the same tire or a comparable new Maxxis tire is
available, and you request a higher-priced tire as a replacement,
the difference in price will be paid by you.

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Warranty Claim Procedure
• You must present the Tire to a Vehicle Manufacturer Dealer or a
Maxxis Dealer.
•
You must present proof of the date of your purchase of the Vehicle
(car dealer invoice). If you do not present this proof, the warranty
claim will be considered only if the Tire is within five years of its
date of manufacture.
•
You must present the Tire that is the subject of the warranty
claim and all service and maintenance records required by this
Limited Warranty.
•
If there is no Maxxis Dealer or Vehicle Manufacturer Dealer near
you, call the Maxxis Technology Center at 1-866-509-7067.
Safety Maintenance Information
Improper tire mounting and inflation and overloading may cause
serious injury or property damage. Maxxis recommends that you
read and follow all safety information contained in the tire safety
information section of this booklet, vehicle placard in the Vehicle
and/or the Vehicle Owner’s Manual. Information regarding safety
and maintenance also can be found on the sidewall of the Tire.
Please also comply with the following: •
Check air pressure every month when tires are “cold.” Use an
accurate tire air pressure gauge. Do not reduce pressure when
tires are hot. Proper inflation is essential. Under inflation produces
flexing of the sidewalls and builds up heat to the point that
premature tire failure may occur. Over inflation can cause the tire
to be more susceptible to impact damage.
•
Never overload your tires. The maximum load capacity and
maximum inflation pressure are molded into the sidewall of your
tire. Overloading builds up excessive heat and can lead to early
tire failure.
•
Avoid damaging objects (such as chuckholes, glass, rocks and
curbs) which may cause internal tire damage. Continued use
of a tire that has suffered internal damage, which may not be
visible externally, can lead to dangerous tire failure. Determination

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Passenger and Light Truck Tire Limited Warranty
About This Warranty
As the original purchaser of a vehicle equipped with MICHELIN®
passenger or light truck tire, you are covered by all the benefits and
conditions (subject to the maintenance recommendations and safety
warnings) contained in this booklet. To ensure your understanding
of and compliance with the terms and conditions of this warranty,
please read it carefully. It is essential that you also read and
understand the safety and maintenance recommendations for tires
contained in this booklet.
What Is Covered and for How Long?
MICHELIN passenger and light truck tires that are used in normal
service on the vehicle on which they were originally fitted are covered
as follows:
Workmanship and Materials
If there is a defect in workmanship and materials during the life of the\

original usable tread, or six (6) years from date of purchase (whichever
comes first), your tire may be replaced on a pro rata basis under this
warranty. After six (6) years or the wear of the original usable tread,
whichever occurs first, all warranties, expressed or implied, expire.
The “date of purchase” refers to the date on your sales invoice. I\
f you
cannot find your sales invoice, the date will be calculated based on the
date of manufacture which is molded on the sidewall of your tire.

The “life of the usable tread” refers to the original tread worn d\
own
evenly across the face of the tread to the level of the treadwear
indicators, which is 2/32nds of an inch (1.6 mm) of tread remaining.
Uneven wear is defined as a tread groove difference of 2/32nds of an
inch or more across the face of the tread on the same tire.

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What Is Not Covered
This warranty does not cover tires damaged due to misuse, abuse or
accident such as:•
Road hazards (e.g., cuts, snags, bruises, impact damage or
punctures);
•
Incorrect mounting of the tire, tire/wheel imbalance or
improper repair;
•
Misapplication, improper maintenance, racing, underinflation,
overinflation or other abuse;
•
Uneven or rapid wear which is caused by mechanical irregularity
in the vehicle such as wheel misalignment (a measured tread
difference of 2/32nds of an inch or more across the face of the
tread on the same tire);
•
Accident, fire, chemical corrosion, tire alteration or vandalism;
•
Flat spotting caused by improper storage or brakelock;
•
The addition of liquid, solid or gaseous materials other than air,
nitrogen or carbon dioxide (for example, waterbase sealers or
balancing substances);
•
Minor cosmetic ozone or weather cracking;
•
Use of MICHELIN® Self-Supporting Zero Pressure (ZP) tires
without a properly operating low air pressure warning system.
•
Use of MICHELIN tires that is inconsistent with the safety and/or
maintenance information provided in your owner’s manual.
Other limitations include but are not limited to the following: •
Michelin does not cover Original Equipment tires for mileage.
What Will Michelin Do?
If a tire is covered, and 2/32nds of an inch (1.6mm) or less of the
original tread is worn (or 25% or less, whichever is more beneficial to
you), and it is within 12 months of the date of purchase, Michelin will\
,
free of charge, replace your tire with a comparable new MICHELIN
®
replacement tire, mount the tire, and balance the tire. You must pay the
cost of any other service charges and applicable taxes.

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If a tire is covered, and more than 2/32nds of an inch of original tread\

has been worn (or more than 25%, whichever is more beneficial to
you), or it has been more than 12 months from the date of purchase,
Michelin will replace the tire with a comparable new MICHELIN
replacement tire on a pro rata basis. This means that you will be
responsible for paying a portion of the cost. The Michelin tire retailer
will determine the portion for which you will be responsible by
multiplying the percentage of the original usable tread worn, by the
current selling price at the adjustment location or the price in the
current Michelin Base Price List, whichever is lower. You also will be
responsible for paying in-full the cost of mounting and balancing the
tire, and the cost of any other service charges and applicable taxes.
How Do I Get A Replacement?
Take your tire to any MICHELIN tire retailer. The retailer will require
that you provide one or more the following:1.
The vehicle on which the tire was used,
2.
Personal identification (e.g. Driver’s License),
3.
Your vehicle registration,
4.
Payment if you owe a pro rata share for the replacement,
5.
A completed Service Record form, and Original Owner/Tire
Installation Information Form,
6.
Your original invoice and copy of this Owner’s Manual.
Self-Supporting Tires Zero Pressure (ZP)
As the purchaser of a MICHELIN
® Self-Supporting Zero Pressure (ZP)
passenger tire, mounted on a vehicle approved for ZP tires, equipped
with a properly operating low tire pressure warning system, you are
covered by this warranty. Please pay close attention to the Owner’s
Manual part of this booklet since it provides specific safety and
maintenance information for your ZP tires.
MICHELIN
® Self-Supporting Zero Pressure (ZP) tires are part of a
very sophisticated system which is designed to provide a very simple
benefit: Peace of Mind. With these tires, you can maneuver the vehicle
up to 50 miles (80 kilometers) at 55 mph (90 kph), unless otherwise
specified in your vehicle owner’s manual, even though the tire has lost

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all air! That means time to exit from the highway and get to a place
where the tire can be inspected, replaced, or possibly returned to
service. The distance that can safely be travelled following an air loss
incident will depend upon the conditions under which the vehicle is
operating, the degree of air loss, the extent of the damage causing the \
air loss, the ambient temperature, the load, and the operating speed
of the vehicle. The fewer miles you travel after an air loss incident, the
greater the likelihood that the tire can be re-inflated (or, if punctured,
repaired) and returned to service.
Michelin Tires with the Acoustic Logo Michelin tires with the Acoustic logo are covered
under this warranty. These tires are treated with
acoustic foam, and have specific instructions for repair
by tire professionals at Michelin authorized dealers.
Michelin Tires with the Self-Seal Logo
Michelin tires with the Self-Seal logo are covered
under this warranty. These tires are designed to seal
in the event of a puncture, and have specific
instructions for repair by tire professionals at Michelin
authorized dealers.
What Conditions And Exclusions Apply?
This warranty does not provide compensation for loss of time, loss of
use of vehicle, inconvenience or consequential damage. Some states
do not allow the exclusion or limitation of incidental or consequential \
damages, so these limitations or exclusions may not apply to you.
This warranty limits the length of all express and implied claims. Some \
states do not allow limitations on how long an implied warranty lasts,
so this limitation may not apply to you.
Tires presented for claim remain the property of the consumer, and
Michelin is not responsible for loss of or damage to tires which are
in the custody or control of a Michelin tire retailer for the purpose of\

inspection for warranty claims. In the event of a disputed claim, the

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private arbitration service as you and Michelin shall mutually agree (the
actual authority involved, the “Arbitral Body”). The Arbitral Body shall
decide the issues submitted in accordance herewith, provided that all
substantive questions of law will be determined under the laws of the
State in which you purchased the product at issue. You agree that no
claim subject to arbitration shall be arbitrated as a class action, or on a
class-wide or representative basis, or on behalf of the general public,
or on behalf of other persons that may be similarly situated. You agree
that you do not have the right to act as a private attorney general,
a class representative, or to participate as a member of a class of
claimants with any claim subject to arbitration. You further agree that
no claim subject to arbitration shall be heard by a jury and that any
judgment or award of the Arbitral Body will be final and not subject to
judicial review. All arbitrations will be conducted as document hearings.
Each party shall bear its own costs arising from and associated with
the document hearing with the exception of the arbitrator’s fee which
will be borne by all parties in equal shares. If either party requests
any procedures beyond a document hearing, the requesting party will
be responsible for all fees, including filing and administrative fees,
above and beyond the fees required for document hearings. Any
award of the arbitrator(s) may be entered as a judgment and shall be
enforceable in any court of competent jurisdiction. The arbitrators will
have no authority to award punitive or other damages not measured by
the prevailing party’s actual damages, except as may be required by
statute. Information about arbitration may be obtained and claims may
be filed at any office of the National Arbitration Forum or at P.O. Box
50191, Minneapolis, MN 55405.
Tire Safety And Maintenance
The Importance of Maintaining Safe Tires
The tire is the only contact between your vehicle and the road surface. \
Following the inspection and maintenance instructions in this owner’s
manual is critical to help ensure safe use and longer tire life. Visit the
Safe Driving page at michelinman.com for more information about the
important safety instructions and procedures in this owner’s manual.

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of the event causing air loss, the ambient temperature, the speed at
which the tire is operated, and the conditions under which the tire
is operated. In particular, hard braking, cornering, and other sharp
maneuvers will greatly reduce the length of time the tire can perform at\

low or zero inflation. Continuous use of an underinflated tire may lead
to sudden tire failure and an accident. If a tire at low or zero pressur\
e
begins to vibrate or cause difficulty in vehicle handling, replace it
immediately with the temporary spare. If Self-Supporting Zero Pressure
(ZP) tires are supplied as original equipment, refer to the vehicle
owner’s manual for complete details on the low tire pressure warning
system designed to alert you in the event of a low pressure condition.
MICHELIN
® SELF-SUPPORTING ZERO PRESSURE™ (ZP) TIRES
MUST BE USED ONLY WITH AN OPERATIONAL, MICHELIN
APPROVED, LOW TIRE PRESSURE WARNING SYSTEM. Otherwise,
all provisions of the limited warranty are void. For a list of approved \
systems, see your Michelin tire retailer or call 1-800-847- 3435. NOTE:
Some MICHELIN Self-Supporting Zero Pressure (ZP) tires can only be
mounted on special SH-M (Symmetric Hump - Modified) wheels. These
tires bear the special SH-M designation, molded into the sidewall of
the tire, next to the ZP designation. DO NOT MOUNT A TIRE WITH
THE SH-M DESIGNATION ON THE SIDEWALL ON A STANDARD
WHEEL. DOING SO VOIDS THIS LIMITED WARRANTY AND COULD
CAUSE THE TIRE TO BECOME UNSERVICEABLE AT LOW OR
ZERO PRESSURE, RESULTING IN SERIOUS PERSONAL INJURY
OR DEATH. For a list of approved systems, see your participating
Michelin
® tire retailer, or call 1-800-847-3435. For all types of tires,
consult your vehicle owner’s manual or the tire information placard
that came on your vehicle (located in the vehicle’s door jamb, inside
the fuel hatch, or on the glove compartment door) for recommended
operating pressures. Recommended operating pressures will be
provided by a Michelin tire retailer for self-supporting ZP tires. These
inflation pressures must be maintained as a minimum. Never exceed
the Maximum Pressure rating shown on the tire sidewall.