2020 TOYOTA HIGHLANDER service

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Uniform Tire Quality Grading System (UTQG)
The Uniform Tire Quality Grading Standards (UTQG) were created to
help you make an informed decision when purchasing passenger car
tires by providing relative information about a tire’s tread wear, traction,
and temperature characteristics. Here is a breakdown of the different
categories that the UTQG grades:
Tread Wear
The tread wear grade is a comparative rating based on the wear rate
of the tire when tested under controlled conditions on a specified
government test course. For example, a tire graded 150 would wear
one and a half (1½) times as well on the government course as a tire
graded 100. The relative performance of tires depends upon the actual
conditions of their use, however, and may depart significantly from
the norm due to variations in driving habits, service practices, and
differences in road characteristics and climate.
Traction
The traction grades, from highest to lowest, are AA, A, B and C.
Those grades represent the tire’s ability to stop on wet pavement as
measured under controlled conditions on specific government test
surfaces of asphalt and concrete. A tire marked C may have poor
traction performance. WARNING: The traction grades assigned to
this tire is based on straight ahead braking traction tests, and does
not include acceleration, cornering, hydroplaning, or peak traction
characteristics.
Temperature
The temperature grades are A (the highest), B, and C, representing
the tire’s resistance to the generation of heat and its ability to dissipate
heat when tested under controlled conditions or on a specified indoor
laboratory test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce in tire life, and excessiv\
e
temperature can lead to sudden tire failure. The grade C corresponds
to a level of performance which all passenger car tires must meet
under the Federal Motor Vehicle Safety Standard No.109. Grades B
and A represent higher levels of performance on the laboratory test
wheel than minimum required by law. WARNING: The temperature

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Limited Warranty
United States & Canada
Unisteel
® Radial Light Truck Tires Unisteel Radial
Medium Truck Tires
Who Is Eligible for Warranty Coverage?
You are eligible for the benefits of this limited warranty if you meet all
the following criteria:
•
You are the owner or authorized agent of the owner of new
Goodyear® Unisteel radial light truck or medium radial truck tires,
including mud and snow and on-/ off-road tires.
•
Your tires bear Department of Transportation (DOT) prescribed tire
identification numbers and are not branded “NA” (Not Adjustable).
•
Your Goodyear truck tires have been used only on the vehicle
on which they were originally installed according to the vehicle
manufacturer’s or Goodyear’s recommendations.
•
Your tires were purchased on or after June 1, 2018.
What Is Covered and for How Long?
1. Free Tire Replacement – Goodyear truck tires covered by this
warranty that become unserviceable due to a covered warranty
condition during the first 2/32” (inch) treadwear or 12 months from
date of purchase, whichever comes first, will be replaced with a
comparable new Goodyear tire without charge. You pay only for
the mounting and balancing. (Without proof of purchase, date of
manufacture will be used to determine eligibility.)
2.
Prorated Tire Replacement – Tires worn beyond the first 2/32”
(inch) treadwear that become unserviceable due to a covered
warranty condition will be replaced on a prorated basis. You are
responsible for mounting, balancing and any additional services
you order at the time of adjustment, as well as any taxes and
government-mandated charges.
3.
Tires With Duraseal Technology® — Sealant Credit During
Original Tread* – Failure of the DuraSeal Technology to seal a

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tire at the time of adjustment. If the price of the comparable tire is
$400.00, the cost to you would be $200.00 plus Federal Excise Tax
(U.S. only), mounting, balancing, any other applicable taxes and
government- mandated charges.
(Plus FET [U.S. only], other applicable taxes, government- mandated
charges and mounting and balancing.)
What Is a Comparable Tire?
A “comparable” new Goodyear tire may be either the same line of
tire or, in the event that the same tire is not available, a tire of the
same basic construction and quality with a different sidewall or tread
configuration. If a higher priced tire is accepted as replacement, the
difference in price will be at an additional charge to you.
Any replacement tire provided pursuant to this warranty will be covered \
by the Goodyear warranty in effect at the time of replacement.
What Is Not Covered Under This Limited Warranty?
• Wear conditions or tire damage due to road hazards (including
punctures, cuts, snags, impact breaks, etc.). Wreck, collision, or
fire. Fast wear, irregular wear, heel and toe wear or other wear
conditions.
•
Improper inflation, overloading, high-speed spinup, misapplication,
misuse, negligence, racing, chain damage, or improper mounting
or demounting.
•
Mechanical condition of the vehicle.
•
Chip/chunk conditions on tires intended for highway service.
•
Ride disturbance after the first 2/32” (inch) treadwear or due to
damaged wheels or any vehicle condition.
•
Any tire intentionally altered after leaving a factory producing

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Goodyear tires to change its appearance (example: white inlay
on a black tire).
•
Tires with weather cracking which were purchased more than four
(4) years prior to presentation for adjustment. If you have no proof
of purchase date, tires manufactured four (4) or more years prior to
presentation are not covered.
•
Material added to a tire after leaving a factory producing Goodyear
tires (examples: tire fillers, sealants or balancing substances). If
the added material is the cause of the tire being removed from
service, the tire will not be adjusted.
•
Any Goodyear Commercial Truck tire with the word “Mileage” on
the sidewall.
•
Tires removed from service due to improper repairs.
•
Loss of time, inconvenience, loss of use of vehicle, incidental or
consequential damage.
Note: Some states or provinces do not allow the exclusion or limitation \
of incidental or consequential damages, so the above limitations or
exclusions may not apply to you.
This limited warranty is applicable only in the U.S. and Canada.
What Is the Premium Radial Medium Truck Tire
Casing Provision?
Goodyear premium casings in sizes 11R22.5, 11R24.5, 285/75R24.5
or 295/75R22.5 will be warranted for covered conditions through the
first retread for a period of seven (7) years from the date of the casing
DOT serial number or proof of purchase, if available.

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If retreaded by a Goodyear Authorized Retreader, these premium
casings will be warranted for covered conditions for an unlimited
number of retreads for a period of seven (7) years from the date of the
casing DOT serial number or proof of purchase, if available.
Casing credit is based on local currencies in the country where the
adjustment takes place. Casing allowances are $130.00 for tires with
original tread and $100.00 after retreading in both the U.S.
and Canada.
What Is the Marathon® Long Haul Radial &
Marathon Regional Service Radial Medium Truck
Tire Casing Provision?
Any Goodyear Marathon LHS®, Marathon LHD®, Marathon LHT™,
Marathon RSA®, Marathon RSS® & Marathon RSD® will be warranted
for covered conditions through the first retread for a period of six
(6) years from the date of the casing DOT serial number or proof of
purchase, if available.
If retreaded by a Goodyear Authorized Retreader, these mid-tier
casings will be warranted for covered conditions for an unlimited
number of retreads for a period of six (6) years from the date of the
casing DOT serial number or proof of purchase, if available.
Casing credit is based on local currencies in the country where the
adjustment takes place. Casing allowances are $100.00 in both the
U.S. and Canada.
What Is The Radial Medium Truck Tire Casing
Provision?
All other Goodyear Unisteel® radial light truck or radial medium truck
tires will be warranted for covered conditions through the first retread
for a period of four (4) years from the date of the casing DOT serial
number or proof of purchase, if available.

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visible, or six (6) years from the date of original tire manufacture or new
tire purchase date (whichever occurs first). Without proof of purchase,
date of manufacture will be used to determine eligibility. Casings may
continue to be warranted beyond the new tire coverage. Please refer
to the “WHAT IS THE MARATHON LONG HAUL RADIAL MEDIUM
TRUCK TIRE CASING PROVISION?” section for
warranty details on casings.
All other Goodyear Unisteel radial light truck or radial medium truck
tires have delivered the full original tread life and the new tire cover\
age
of this warranty ends when the treadwear indicators become visible
or four (4) years from the date of original tire manufacture or new tire
purchase date (whichever occurs first). Without proof of purchase,
date of manufacture will be used to determine eligibility. Casings
may continue to be warranted beyond the new tire coverage. Please
refer to the “WHAT IS THE RADIAL MEDIUM TRUCK TIRE CASING
PROVISION?” section for warranty details on casings.
How Do You Obtain an Adjustment?
a. You must present the tire to be adjusted to an authorized
Goodyear Commercial Tire Retailer. Please consult your
telephone directory or visit www.goodyeartrucktires.com for
locations. Tires replaced on an adjustment basis become the
property of The Goodyear Tire & Rubber Company or Goodyear
Canada Inc.
b.
You must pay for taxes or any additional services you order at the
time of adjustment.
c.
No claim will be recognized unless submitted on a Goodyear
claim form (supplied by a Goodyear Commercial Tire Retailer)
that is completely filled out and signed by you, the owner of the
tire presented for adjustment, or your authorized agent.
What Are Your Legal Rights?
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND GOODYEAR
HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES
AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY

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OR FITNESS FOR A PARTICULAR PURPOSE, AND NO OTHER
WARRANTY OR REPRESENTATION OF ANY KIND IS MADE BY
GOODYEAR OR SHALL BE IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO
CIRCUMSTANCE SHALL GOODYEAR BE LIABLE TO THE BUYER
FOR CONSEQUENTIAL, LOST PROFIT, LOSS OF BUSINESS, LOSS
OF GOODWILL OR REPUTATION, PUNITIVE OR OTHER DAMAGE,
COST (INCLUDING FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Note: No Representative or Dealer has authority to make any
representation, promise or agreement on behalf of Goodyear except
as stated herein. Any tire, no matter how well constructed, may fail in
service or otherwise become unserviceable due to conditions beyond
the control of the manufacturer. Under no circumstances is this
warranty a representation that a tire failure cannot occur.
Serious Injury, Death or Property Damage May
Result From
• TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
MISAPPLICATION. Follow the vehicle owner’s manual or tire
placard in the vehicle.
•
TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER
MAINTENANCE. Tires should be inspected regularly by a qualified
technician for signs of damage, such as punctures or impacts.
•
TIRE FAILURE DUE TO IMPROPER REPAIRS. See U.S. Tire
Manufacturers Association established repair procedures at
www.ustires.org, and/or go to www.goodyear.com for information
on proper repair procedures.
•
EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER
MOUNTING. Only specially trained persons should mount tires.
When mounting tires, use a safety cage and a clip-on extension air
hose to inflate.

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• FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
•
FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES
COMPLETELY BEFORE DEMOUNTING.
•
TIRE SPINNING. On slippery surfaces such as snow, mud, ice,
etc., do not spin tires in excess of 35 mph (56 kph), as indicated on
the speedometer.
•
EXCESSIVE WHEEL SPINNING. This can also result in tire
disintegration or axle failure.
For Service Assistance or Information:
1. First contact the nearest Authorized Goodyear Commercial
Tire Retailer.
2.
If additional assistance is required:
- In the U.S., write to:
Goodyear Customer Assistance Center
Department 728
200 Innovation Way
Akron, OH 44316
-In Canada, write to:
Goodyear Customer Assistance Center
450 Kipling Avenue
Toronto, Ont. M8Z 5E1