2020 TOYOTA HIGHLANDER HYBRID towing

2994-5. Using the driving support systems
HIGHLANDER HV_U
4
Driving
• When the distanc e between your
vehicle and metal objects, such as
a guardrail, wall, sign, or parked
vehicle, which may reflect electri-
cal waves toward the rear of the
vehicle, is short
• When a towing eyelet is installed to the rear of the vehicle
*: If equipped
■Parking Support Brake
function (static objects) (if
equipped)
Ultrasonic sensors are used to
detect static objects, such as a
wall, in the detection area when
driving at a low speed or back-
ing up. ( P.306)
PKSB (Parking Sup-
port Brake)*
The Parking Support Brake
system consists of the fol-
lowing functions that oper-
ate when driving at a low
speed or backing up, such
as when parking. When the
system determines that the
possibility of a collision
with a detected object is
high, a warning operates to
urge the driver to take eva-
sive action. If the system
determines that the possi-
bility of a collision with a
detected object is extremely
high, the brakes are auto-
matically applied to help
avoid the collision or help
reduce the impact of the col-
lision.
PKSB (Parking Support
Brake) system

3084-5. Using the driving support systems
HIGHLANDER HV_U
WA R N I N G
●Do not replace a sensor with a
part other than a genuine part.
●Do not subject a sensor or its
surrounding area to a strong
impact.
●Do not damage the sensors,
and always keep them clean.
●If the area around a radar sen-
sor is subjected to an impact,
the system may not operate
properly due to a sensor mal-
function. Have the vehicle
inspected by your Toyota
dealer.
■Handling the suspension
Do not modify the suspension, as
changes to the height or inclina-
tion of the vehicle may prevent
the sensors from detecting
objects correctly or cause the sys-
tem to not operate or operate
unnecessarily.
■If the Parking Support Brake
function (static objects) oper-
ates unnecessarily, such as
at a railroad crossing
In the event that the Parking Sup-
port Brake function (static objects)
operates unnecessarily, such as
at a railroad cross ing, brake con-
trol will be cancele d after approxi-
mately 2 seconds, allowing you to
proceed forward and leave the
area, brake control can also be
canceled by depressing the brake
pedal. Depressing the accelera-
tor pedal after brake control is
canceled will allow you to proceed
forward and leave the area.
■Notes when washing the vehi-
cle
Do not apply intensive bursts of
water or steam to the sensor
area.
Doing so may result in the sensor
malfunctioning.
●When using a high pressure
washer to wash the vehicle, do
not spray the sensors directly,
as doing so may cause a sensor
to malfunction.
●When using steam to clean the
vehicle, do not direct steam too
close to the sensors as doing so
may cause a sensor to malfunc-
tion.
■When to disable the Parking
Support Brake
In the following situations, disable
the Parking Suppor t Brake as the
system may opera te even though
there is no possibility of a colli-
sion.
●When inspecting the vehicle
using a chassis roller, chassis
dynamo or free roller
●When loading the vehicle onto a
boat, truck or other transport
vessel
●If the suspension has been
modified or tires of a size other
than specified are installed
●If the front of the vehicle is
raised or lowered due to the
carried load
●When equipment that may
obstruct a sensor is installed,
such as a towing eyelet, bumper
protector (an additional trim
strip, etc.), bicycle carrier, or
snow plow
●When using an automatic car
wash

3154-5. Using the driving support systems
HIGHLANDER HV_U
4
Driving
●When the distanc e between your
vehicle and metal objects, such as
a guardrail, wall, sign, or parked
vehicle, which may reflect electri-
cal waves toward the rear of the
vehicle, is short
●When there are spinning objects
near your vehicle such as the fan
of an air conditioning unit
●When water is splashed or
sprayed toward t he rear bumper,
such as from a sprinkler
■Situations in which the Parking
Support Brake function
(rear-crossing vehicles) may
not operate properly
In some situations, such as the fol-
lowing, the radar sensors may not
detect an object and this function
may not operate properly
●Stationary objects
●When a sensor or the area around
a sensor is extremely hot or cold
●If the rear bumper is covered with
ice, snow, dirt, etc.
●If a sensor has been painted or
covered with a sticker, etc.
●When it is raining heavily or water
strikes the vehicle
●If the vehicle is s ignificantly tilted
●When equipment that may
obstruct a sensor is installed, such
as a towing eyelet, bumper pro-
tector (an additional trim strip,
etc.), bicycle carrier, or snow plow
●If the suspension has been modi-
fied or tires of a size other than
specified are installed
●If the front of the vehicle is raised or lowered due to the carried load
●If an electronic component, such
as a backlit license plate (espe-
cially fluorescent t
ype), fog lights,
fender pole or wireless antenna is
installed near a radar sensor
●If the orientation of a radar sensor
has been changed
●When multiple vehicles are
approaching with only a small gap
between each vehicle
●If a vehicle is approaching the rear
of your vehicle rapidly
●Situations in which the radar sen-
sor may not detect a vehicle
• When a vehicle approaches from
the right or left at the rear of the
vehicle while you are turning while
backing up
• When turning while backing up
• When backing out of a shallow angle parking spot
• When backing up on a slope with a sharp change in grade

3665-4. Using the storage features
HIGHLANDER HV_U
■Removing the luggage
cover
1 Release the cover from the
left and right anchors and
allow it to retract.
2 Compress the end of the lug-
gage cover and lift the lug-
gage cover up.
■Stowing the luggage cover
(vehicles without side deck
board)
1 Remove the center deck
board. ( P.477)
2 To store the luggage cover
unit, compress both ends
until they lock.
Store the unit wit h the lock release
buttons facing up and the cover
portion facing the rear of the vehi- cle.
■Stowing the luggage cover
(vehicles with side deck
board)
1 Remove the center deck
board ( P.477) and the side
deck board. ( P.367)
2 To store the luggage cover
unit, compress both ends
until they lock.
Store the unit with the lock release
buttons facing up and the cover
portion facing the rear of the vehi-
cle.

3675-4. Using the storage features
HIGHLANDER HV_U
5
Interior features
Center deck under tray
Pull the strap upwards to open
the center deck board.
Deck side box (if equipped)
Pull the strap upwards to open
the side deck board.
WA R N I N G
■Luggage cover
●When installing/stowing the lug-
gage cover, make sure that the
luggage cover is securely
installed/stowed. Failure to do
so may result in serious injury in
the event of sudden braking or a
collision.
●Do not place anything on the
luggage cover. In the event of
sudden braking or turning, the
item may go flying and strike an
occupant. This c ould lead to an
unexpected accident, resulting
in death or serious injury.
●Do not allow ch ildren to climb
on the luggage cover. Climbing
on the luggage cover could
result in damage to the luggage
cover, possibly causing death or
serious injury to the child.
●Do not point the luggage cover
unit at your face or body, as
doing so may cause injuries if
the cover ends extend sud-
denly.
NOTICE
■When using the luggage
cover
●Do not put heavy items on the
luggage cover.
●Install the cover unit in the cor-
rect direction so that the lock
release button faces upward.
Auxiliary boxes
WA R N I N G
■Caution while driving
Keep the deck board closed. In
the event of sudd en braking, an
accident may occur due to an
occupant being struck by the deck
board or the items stored under
the deck board.

4126-3. Do-it-yourself maintenance
HIGHLANDER HV_Ube consumed while driving. In the
following situatio
ns, oil consump-
tion may increase, and engine oil
may need to be refilled in between
oil maintenance intervals.
●When the engine is new, for
example directly after purchasing
the vehicle or after replacing the
engine
●If low quality oil or oil of an inap-
propriate viscosity is used
●When driving at high engine
speeds or with a heavy load,
when towing, or when driving
while accelerating o r decelerating
frequently
●When leaving the engine idling for
a long time, or wh en driving fre-
quently through heavy traffic
■After changing the engine oil
The engine oil maintenance data
should be reset. Perform the follow-
ing procedures:
4.2-inch display
1 Press or of the meter
control switch to select .
2 Press or of the meter
control switch, select and
then press and hold .
3 Press or of the meter
control switch, se lect “Oil Mainte-
nance” and then press .
4 Select “Yes” and press .
5 A message will be displayed on
the multi-information display
when the reset procedure has
been completed.
7-inch display
1 Press or of the meter
control switch to select .
2 Press or of the meter
control switch, select and
then press and hold . 3
Press or of the meter
control switch, select “Oil Mainte-
nance” and then press .
4 Select “Yes” and press .
5 A message will be displayed on
the multi-inform ation display
when the reset procedure has
been completed.
WA R N I N G
■Used engine oil
●Used engine oil contains poten-
tially harmful contaminants
which may cause skin disorders
such as inflammation and skin
cancer, so care should be taken
to avoid prolonged and
repeated contact. To remove
used engine oil from your skin,
wash thoroughly with soap and
water.
●Dispose of used o il and filters
only in a safe and acceptable
manner. Do not dispose of used
oil and filters in h ousehold trash,
in sewers or onto the ground.
Call your Toyota dealer, service
station or auto parts store for
information concerning recy-
cling or disposal.
●Do not leave used engine oil
within the reach of children.
NOTICE
■To prevent serious engine
damage
Check the oil le vel on a regular
basis.
■When replacing the engine oil
●Be careful not to spill engine oil
on the vehicle components.
●Avoid overfilling, or the engine
could be damaged.

4557-2. Steps to take in an emergency
HIGHLANDER HV_U
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your Toy-
ota dealer or commercial
towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
If towing your vehicle with a
wheel-lift type truck from
the front, the vehicle’s rear
wheels and axles must be in
good conditions. ( P.457)
If they are damaged, use a
towing dolly or flatbed
truck.
WA R N I N G
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
■When towing the vehicle
2WD models
Be sure to transp ort the vehicle
with the front wheels raised or
with all four wheels raised off the
ground. If the vehicle is towed
with the front wheels contacting
the ground, the drivetrain and
related parts ma y be damaged or
electricity generated by the opera-
tion of the motor may cause a fire
to occur depending on the nature
of the damage or malfunction.
AWD models
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.

4567-2. Steps to take in an emergency
HIGHLANDER HV_U
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
WA R N I N G
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not turn the power switch off.
There is a possibility that the
steering wheel is locked and
cannot be operated.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off. The steering lock mecha-
nism is not strong enough to
hold the front wheels straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the Hybrid AWD system (AWD
models) and transmission.
(  P.212)
Situations when it is nec-
essary to contact dealers
before towing