2020 TOYOTA HIGHLANDER HYBRID suspension

3114-5. Using the driving support systems
HIGHLANDER HV_U
4
Driving
ate properly.
●Weather
• When a sensor or the area around a sensor is extremely hot or cold
• When strong winds are blowing
• If a sensor is covered with ice, snow, dirt, etc. (when cleared, the
system will return to normal)
• If heavy rain or water strikes a
sensor
• When driving in inclement weather such as fog, snow or a sandstorm
• When the sensor is frozen (Once the sensor thaws, the system will
return to normal)
●Vehicle surroundings
• When an object that cannot be
detected is betw een the vehicle
and a detected object
• If an object such as a vehicle,
motorcycle, bicycle or pedestrian
cuts in front of the vehicle or runs
out from the side of the vehicle
• The vehicle is approaching a tall or curved curb.
• On an extremely bumpy road, on
an incline, on gravel, or on grass.
• If objects draw too close to the sensor.
●Other ultrasonic waves sources
• When vehicle horns, vehicle detectors, motorcycle engines, air
brakes of large vehicles, the clear-
ance sonar of other vehicles or other devices which produce ultra-
sonic waves are near the vehicle
• If a sticker or an electronic compo-
nent, such as a backlit license
plate (especially fluorescent type),
fog lights, fender pole or wireless
antenna is installed near a sensor
●Changes in the v ehicle posture
• If the vehicle is significantly tilted
• If the front of the v ehicle is raised
or lowered due to the carried load
• If the orientation of a sensor has been changed due to a collision or
other impact
• When equipment that may obstruct a sensor is installed, such
as a bumper protector (an addi-
tional trim strip, etc.), bicycle car-
rier, or snow plow
• If the suspension has been modi-
fied or tires of a size other than
specified are installed
• If a sensor has been painted or
covered with a sticker, etc.

3154-5. Using the driving support systems
HIGHLANDER HV_U
4
Driving
●When the distanc e between your
vehicle and metal objects, such as
a guardrail, wall, sign, or parked
vehicle, which may reflect electri-
cal waves toward the rear of the
vehicle, is short
●When there are spinning objects
near your vehicle such as the fan
of an air conditioning unit
●When water is splashed or
sprayed toward t he rear bumper,
such as from a sprinkler
■Situations in which the Parking
Support Brake function
(rear-crossing vehicles) may
not operate properly
In some situations, such as the fol-
lowing, the radar sensors may not
detect an object and this function
may not operate properly
●Stationary objects
●When a sensor or the area around
a sensor is extremely hot or cold
●If the rear bumper is covered with
ice, snow, dirt, etc.
●If a sensor has been painted or
covered with a sticker, etc.
●When it is raining heavily or water
strikes the vehicle
●If the vehicle is s ignificantly tilted
●When equipment that may
obstruct a sensor is installed, such
as a towing eyelet, bumper pro-
tector (an additional trim strip,
etc.), bicycle carrier, or snow plow
●If the suspension has been modi-
fied or tires of a size other than
specified are installed
●If the front of the vehicle is raised or lowered due to the carried load
●If an electronic component, such
as a backlit license plate (espe-
cially fluorescent t
ype), fog lights,
fender pole or wireless antenna is
installed near a radar sensor
●If the orientation of a radar sensor
has been changed
●When multiple vehicles are
approaching with only a small gap
between each vehicle
●If a vehicle is approaching the rear
of your vehicle rapidly
●Situations in which the radar sen-
sor may not detect a vehicle
• When a vehicle approaches from
the right or left at the rear of the
vehicle while you are turning while
backing up
• When turning while backing up
• When backing out of a shallow angle parking spot
• When backing up on a slope with a sharp change in grade

3244-5. Using the driving support systems
HIGHLANDER HV_U
WA R N I N G
■Handling of tires and the sus-
pension
Using tires with any kind of prob-
lem or modifying the suspension
will affect the driv ing assist sys-
tems, and may cause a system to
malfunction.
■Trailer Sway Control precau-
tion
The Trailer Sway Control system
is not able to reduce trailer sway
in all situations . Depending on
many factors such as the condi-
tions of the vehicle, trailer, road
surface and driving environment,
the Trailer Sway Control system
may not be effec tive. Refer to
your trailer owner’s manual for
information on how to tow your
trailer properly.
■If trailer sway occurs
Observe the following precau-
tions.
Failing to do so m ay cause death
or serious injury.
●Firmly grip the steering wheel.
Steer straight ahead. Do not try
to control trailer sway by turning
the steering wheel.
●Begin releasing the accelerator
pedal immediately but very
gradually to reduce speed.
Do not increase speed. Do not
apply vehicle brakes.
If you make no extreme correction
with the steering or brakes, your
vehicle and trailer should stabi-
lize. (
P.202)
■Secondary Collision Brake
Do not rely sole ly upon the Sec-
ondary Collision Brake. This sys-
tem is designed to help reduce
the possibility of further damage
due to a secondary collision, how-
ever, that effect changes accord-
ing to various conditions. Overly
relying on the system may result
in death or serious injury.

3314-6. Driving tips
HIGHLANDER HV_U
4
Driving
When driving your vehicle
off-road, please observe the fol-
lowing precautions to ensure
your driving enjoyment and to
help prevent the closure of
areas to off-road vehicles:
 Drive your vehicle only in
areas where off-road vehicles
are permitted to travel.
 Respect private property. Get
owner’s permission before
entering private property.
 Do not enter areas that are
closed. Honor gates, barriers
and signs that restrict travel.
 Stay on established roads.
When conditions are wet,
driving techniques should be
changed or travel delayed to
prevent damage to roads.
■Additional information for
off-road driving
For owners in U.S. mainland,
Hawaii and Puerto Rico:
To obtain additional information per-
taining to driving your vehicle
off-road, consult the following orga-
nizations.
●State and Local Parks and Recre-
ation Departments
●State Motor Vehicle Bureau
●Recreational Vehicle Clubs
●U.S. Forest Service and Bureau of
Land Management
Off-road drivingWA R N I N G
■Off-road driving precautions
Always observe t he following pre-
cautions to minim ize the risk of
death, serious injury or damage to
your vehicle:
●Drive carefully when off the
road. Do not take unnecessary
risks by driving in dangerous
places.
●Do not grip the steering wheel
spokes when driving off-road. A
bad bump could jerk the wheel
and injure your hands. Keep
both hands and especially your
thumbs on the ou tside of the
rim.
●Always check your brakes for
effectiveness immediately after
driving in sand, mud, water or
snow.
●After driving through tall grass,
mud, rock, sand, rivers, etc.,
check that there is no grass,
bush, paper, rags, stone, sand,
etc. adhering or trapped on the
underbody. Clear off any such
matter from the underbody. If
the vehicle is used with these
materials trapped or adhering to
the underbody, a breakdown or
fire could occur.
●When driving off-road or in rug-
ged terrain, do not drive at
excessive speeds, jump, make
sharp turns, strike objects, etc.
This may cause loss of control
or vehicle rollover causing
death or serious injury. You are
also risking expensive damage
to your vehicle’s suspension
and chassis.

3966-1. Maintenance and care
HIGHLANDER HV_U
NOTICE
●To prevent the wheels from cor-
roding, remove any dirt and
store in a place with low humid-
ity when storing the wheels.
■Cleaning the exterior lights
●Wash carefully. Do not use
organic substances or scrub
with a hard brush.
This may damage the surfaces
of the lights.
●Do not apply wax to the sur-
faces of the lights.
Wax may cause damage to the
lenses.
■When using an automatic car
wash (vehicles with
rain-sensing windshield wip-
ers)
Set the wiper switch to the off
position.
If the wiper switch is in “AUTO”,
the wipers may operate and the
wiper blades may be damaged.
■When using a high pressure
car wash
●When washing the vehicle, do
not let water of the high pres-
sure washer hit directly or the
vicinity of the camera. Due to
the shock from the high pres-
sure water, it is possible the
device may not op erate as nor-
mal.
●Do not bring the nozzle tip close
to boots (rubber or resin manu-
factured cover), connectors or
the following parts. The parts
may be damaged if they come
into contact with high-pressure
water.
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts
●Keep the cleaning nozzle at
least 11.9 in. (30 cm) away from
the vehicle body. Otherwise
resin section, s uch as moldings
and bumpers, may be deformed
and damaged.
Also, do not continuously hold the
nozzle in the same place.
●Do not spray the lower part of
the windshield continuously.
If water enters the air conditioning
system intake located near the
lower part of the windshield, the
air conditioning system may not
operate correctly.

4567-2. Steps to take in an emergency
HIGHLANDER HV_U
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
WA R N I N G
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not turn the power switch off.
There is a possibility that the
steering wheel is locked and
cannot be operated.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off. The steering lock mecha-
nism is not strong enough to
hold the front wheels straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the Hybrid AWD system (AWD
models) and transmission.
(  P.212)
Situations when it is nec-
essary to contact dealers
before towing

4587-2. Steps to take in an emergency
HIGHLANDER HV_U
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive train,
axles, steering and brakes must
be in good condition. 
Fluid leaks under the vehicle
(Water dripping from the air
conditioning after use is nor-
mal.)
 Flat-looking tires or uneven
tire wear
 Engine coolant temperature
gauge needle continually
points higher than normal
 Changes in exhaust sound
 Excessive tire squeal when
cornering
 Strange noises related to the
suspension system
 Pinging or other noises
related to the hybrid system
 Engine missing, stumbling or
running roughly
 Appreciable loss of power
 Vehicle pulls heavily to one
NOTICE
■Using a flatbed truck
Do not overly tighten the tie
downs or the vehicle may be
damaged.
Emergency towing
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms

5489-1. For owners
HIGHLANDER HV_U
WA R N I N G
■Modification et mise au rebut
des composants du système
de coussins gonflables SRS
Ne mettez pas votre véhicule au
rebut et ne procédez à aucune
des modifications suivantes sans
consulter votre concessionnaire
Toyota. Les coussins gonflables
SRS peuvent ne pas fonctionner
correctement ou se déployer (se
gonfler) acciden tellement, provo-
quant la mort ou de graves bless-
ures.
●Installation, dépose, démon-
tage et réparation des coussins
gonflables SRS
●Réparations, modifications,
démontage ou remplacement
du volant, du tableau de bord,
de la planche de bord, des
sièges ou de leur garnissage,
des montants avant, latéraux et
arrière, des rails latéraux de toit,
des panneaux de porte avant,
des garnitures de porte avant
ou des haut-par leurs de porte
avant
●Modifications du panneau de
porte avant (par exemple,
perçage d'un trou dans le pan-
neau)
●Réparations ou modifications
des ailes avant, du pare-chocs
avant ou des flancs de l'habita-
cle
●Installation d'un protège-calan-
dre (pare-buffle, pare-kangou-
rou, etc.), de chasse-neige, de
treuils ou d'un porte-bagages de
toit
●Modifications du système de
suspension du véhicule
●Installation d'ap pareils électro-
niques tels que les émet-
teurs/récepteurs radios mobiles
et les lecteurs CD
●Modifications de votre véhicule
pour une personne atteinte d'un
handicap physique