2020 TOYOTA C-HR Warranties & Maintenance Guides (in English)

23Your Warranties in Detail
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Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty
applies. Vehicles covered by this
warranty are also covered by the
Federal Emission Control Warranty
(see page 17).

YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyota are pleased to explain the
emission control system warranty for your
2020 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyota must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and labor.
CALIFORNIA EMISSION CONTROL WARRANTY

24Your Warranties in Detail
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MANUFACTURER’S
WARR ANT Y COVER AGE
1) For three years or 50,000 miles,
whichever occurs first:
–
If your vehicle fails a smog-check test,
all necessary repairs and adjustments
will be made by Toyota to ensure
that your vehicle passes the test.
This is your Emission Control System
PERFORMANCE WARRANTY.
– If an emissions-related part listed on
pages 18–19 is defective, the part will
be repaired or replaced by Toyota.
This is your SHORT-TERM Emission
Control System DEFECT WARR ANT Y.
Specific components may have
longer coverage under the terms of
the Powertrain Warranty.
2) For seven years or 70,000 miles,
whichever occurs first:
–
If an emissions-related part listed on
page 25 is defective, the part will be
repaired or replaced by Toyota. This
is your LONG-TERM Emission
Control System DEFECT WARR ANT Y.

OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyota cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyota dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyota
may deny you warranty coverage if your
vehicle or a part has failed due to abuse,
neglect, improper maintenance or
unapproved modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyota Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9480 Telstar
Avenue, Suite 4, El Monte, CA 91731,
(800) 242-4450.
CALIFORNIA EMISSION CONTROL WARRANTY

25Your Warranties in Detail
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WHAT IS NOT COVERED
These warranty obligations do not apply
to failures or noncompliance caused by:
• The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
• The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not Covered”
section of the New Vehicle Limited Warranty
also apply to this warranty.
PARTS LIST:
LONG-TERM EMISSION
DEFECT WARRANTY
The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s
in-service date, whichever occurs first.
Air/Fuel Metering System
• CV valve lift controller
• Engine control computer (engine
control module)
• Throttle body
Air Induction System
• Intake manifold
Catalyst System
• Exhaust front pipe (including
catalytic converter)
Evaporative Control System
• Charcoal canister
• Fuel tank
Other Parts Used in
Systems Listed
• Transmission solenoid in CVT transaxle
CALIFORNIA EMISSION CONTROL WARRANTY

26Your Warranties in Detail
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MAINTENANCE
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused
by lack of maintenance is not covered by
this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.


REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyota recommends the use of
Genuine Toyota Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use non-Genuine Toyota Parts for
maintenance and repairs. However,
use of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of
the emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.
CALIFORNIA EMISSION CONTROL WARRANTY

27Your Warranties in Detail
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IF YOUR VEHICLE FAILS
A SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 32, “Obtaining Warranty Service.”


REPAIR DELAYS
If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 32 for details.
CALIFORNIA EMISSION CONTROL WARRANTY

28Your Warranties in Detail
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IF YOU HAVE QUESTIONS
If you have questions or concerns
about your vehicle’s California emission
warranty coverage, please follow the steps
described under “If You Need Assistance”
on page 5. You may also request information
from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9480 Telstar Avenue
Suite 4
El Monte, CA 91731
(800) 242-4450
CALIFORNIA EMISSION CONTROL WARRANTY

29Your Warranties in Detail
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TIRE LIMITED WARRANTY

OBTAINING
WARRANTY SERVICE
All tires supplied as original equipment
on new Toyota vehicles are warranted
by the individual tire manufacturer only,
and not Toyota. Coverages by individual
tire manufacturers may vary.
If you wish to obtain a hard copy of
the terms of the tire warranty offered
by the tire manufacturer, please contact
the tire manufacturer directly, or
contact Toyota at:
Toyota Customer Experience Center
Toyota Motor Sales U.S.A., Inc.
P. O . B o x 2 5 9 0 0 1
Plano, Texas 75025-9001
Ph: (800) 331-4331
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
BF Goodrich
P. O . B o x 1 9 0 0 1
Greenville, SC 29062
(877) 788-8899
www.bfgoodrichtires.com
Bridgestone/Firestone
200 4th Avenue South
Nashville, TN 37201
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
www.bridgestone.com
www.firestonetire.com
Continental Tire of North America
1800 Continental Blvd.
Charlotte, NC 28273
(800) 847-3349
www.continentaltire.com
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321-2136
www.dunloptires.com



Goodyear Tire and Rubber Co.
1144 East Market Street
Akron, OH 44316
(800) 321-2136
www.goodyear.com
Hankook Tire America Corporation
14 5 0 Valley R oad
Wayne, NJ 07470
(800) 426-5665
www.hankooktire.com
Maxxis International – USA
545 Old Peachtree Road
Suwanee, GA 30024
(800) 462-9947
www.maxxis.com
Michelin North America
P. O . B o x 1 9 0 0 1
Greenville, SC 29602
(800) 847-3435
www.michelinman.com
Nitto Tire U.S.A. Inc.
P. O . B o x 6 0 6 4
Cypress, CA 90630
(888) 529-8200
www.nittotire.com
Pirelli Tire LLC
100 Pirelli Drive
Rome, GA 30161
(800) 747-3554
www.pirelli.com
Toyo Tire U.S.A Corporation
P. O . B o x 6 0 5 2
Cypress, CA 90630
(800) 442-8696
www.toyotires.com
Yokohama Tir e Corporat ion
1 MacArthur Place, Suite 800
Santa Ana, CA 92707
(800) 722-9888
www.yokohamatire.com

30Your Responsibilities
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OPERATION AND MAINTENANCE


GENERAL INFORMATION
You are responsible for ensuring that
your Toyota is operated and maintained
according to the instructions in the
Owner’s Manual and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time
of service and a description of service
performed and/or parts installed. For
your convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by
lack of proper maintenance is not
covered under warranty.

WHERE TO GO
FOR MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Toyota recommends
having maintenance performed by an
authorized Toyota dealership.
Toyota dealership technicians are specially
trained to maintain and repair Toyota
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. Many are also
certified through the Toyota Certification
Program, which involves a series of
rigorous written examinations. Feel free
to ask any Toyota dealership to show you
their technicians’ credentials.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to a Toyota dealership.