2020 Ram 4500 Chassis Cab Service

254STARTING AND OPERATING
Front Park Assist Audible Alerts
ParkSense will turn off the Front Park Assist
audible alert (chime) after approximately three
seconds when an obstacle has been detected,
the vehicle is stationary, and brake pedal is
applied.
Adjustable Chime Volume Settings
The Front and Rear chime volume settings are
programmable through the Uconnect system.
Refer to “Uconnect Settings” in “Multimedia”
for further information.
The chime volume settings include low,
medium, and high. The factory default volume is
medium.
Enabling And Disabling Front And/Or Rear
ParkSense
Front ParkSense can be enabled and disabled
with the Front ParkSense switch.
Rear ParkSense can be enabled and disabled
with the Rear ParkSense switch.
When the gear selector is moved to
REVERSE and the Front or Rear
system is disabled, the instrument
cluster display will show a vehicle
graphic with an “Off” message overlay over the
system that is off (Front or Rear system). This vehicle graphic will be displayed for as long as
the vehicle is in REVERSE.
The Front or Rear ParkSense switch LED will be
on when Front or Rear ParkSense is disabled or
requires service. The Front or Rear ParkSense
switch LED will be off when the Front or Rear
system is enabled. If the Front or Rear Park
-
Sense switch is pushed, and the system
requires service, the Front or Rear ParkSense
switch LED will blink momentarily, and then the
LED will be on.
Service The ParkSense Front/Rear Park
Assist System
During vehicle start up, when the Front/Rear
ParkSense System has detected a faulted
condition, the instrument cluster display will
show the "Front/Rear ParkSense Unavailable
Service Required" or the "Front/Rear Park -
Sense Unavailable Wipe Sensors" message.
When the gear selector is moved into REVERSE,
a vehicle graphic will show in the instrument
cluster display, along with the display overlay
“Wipe Sensors.” If the system needs service,
the display overlay will read “Service.” Under
this condition, ParkSense will not operate. If "Front/Rear ParkSense Unavailable Wipe
Sensors" appears in the instrument cluster
display make sure the outer surface and the
underside of the rear fascia/bumper is clean
and clear of snow, ice, mud, dirt or other
obstruction, and then cycle the ignition. If the
message continues to appear, see an autho
-
rized dealer.
If "Front/Rear ParkSense Unavailable Service
Required" appears in the instrument cluster
display, see an authorized dealer.
Cleaning The ParkSense System
Clean the ParkSense sensors with water, car
wash soap and a soft cloth. Do not use rough or
hard cloths. Do not scratch or poke the sensors.
Otherwise, you could damage the sensors.
ParkSense System Usage Precautions
NOTE:
Ensure that the front and rear bumpers are
free of snow, ice, mud, dirt and debris to keep
the ParkSense system operating properly.
Jackhammers, large trucks, and other vibra -
tions could affect the performance of Park -
Sense.

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STARTING AND OPERATING269
REFUELING THE VEHICLE — DIESEL ENGINE
NOTE:
When the fuel nozzle “clicks” or shuts off, the
fuel tank is full.
Tighten the fuel filler cap until you hear a
“clicking” sound. This is an indication that the
fuel filler cap is properly tightened.
Make sure that the fuel filler cap is tightened
each time the vehicle is refueled.
Fuel Filler Cap
If the fuel filler cap is lost or damaged, be sure
the replacement cap is for use with this vehicle.
Avoid Using Contaminated Fuel
Fuel that is contaminated by water or dirt can
cause severe damage to the engine fuel
system. Proper maintenance of the engine fuel
filter and fuel tank is essential. Refer to “Dealer
Service” in “Servicing And Maintenance” for
further information.
Bulk Fuel Storage — Diesel Fuel
If you store quantities of fuel, good mainte -
nance of the stored fuel is also essential. Fuel
contaminated with water will promote the
growth of “microbes.” These microbes form
“slime” that will clog the fuel filtration system
and lines. Drain condensation from the supply
tank and change the line filter on a regular
basis.
NOTE:
When a diesel engine is allowed to run out of
fuel, air is pulled into the fuel system.
If the vehicle will not start, refer to “Priming If
The Engine Has Run Out Of Fuel” in “Servicing
And Maintenance” for further information.CAUTION!
To avoid fuel spillage and overfilling, do not
“top off” the fuel tank after filling.
WARNING!
A fire may result if gasoline is pumped into a
portable container that is inside of a vehicle.
You could be burned. Always place gas
containers on the ground while filling.
WARNING!
Never have any smoking materials lit in or
near the vehicle when the fuel filler cap is
removed or the tank filled.
Never add fuel to the vehicle when the
engine is running.
CAUTION!
Damage to the fuel system or emission
control system could result from using an
improper fuel tank filler tube cap. A poorly
fitting cap could let impurities into the fuel
system.
WARNING!
Do not open the high pressure fuel system
with the engine running. Engine operation
causes high fuel pressure. High pressure fuel
spray can cause serious injury or death.
5

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STARTING AND OPERATING271
Adding Diesel Exhaust Fluid (DEF)
The DEF gauge (located on the instrument
cluster) will display the level of DEF remaining in
the tank. Refer to “Instrument Cluster” and
“Instrument Cluster Descriptions” in “Getting To
Know Your Instrument Panel” for further infor -
mation.
NOTE:
Driving conditions (altitude, vehicle speed,
load, etc.) will effect the amount of DEF that
is used in your vehicle.
Another factor is that outside temperature
can affect DEF consumption. In cold condi -
tions, 12°F (-11°C) and below, the DEF
gauge needle can stay on a fixed position and
may not move for extended periods of time.
This is a normal function of the system.
There is an electric heater inside the DEF
tank that automatically works when neces -
sary. And if the DEF supply does freeze, the
truck will operate normally until it thaws.
DEF Fill Procedure
NOTE:
Refer to “Fluids And Lubricants” in “Technical
Specifications” for the correct fluid type.

1. Remove cap from DEF tank (located on
drivers side of the vehicle or in fuel door).

DEF Filler Cap And Fuel Fill Chassis Cab Models

2. Insert DEF fill adapter/nozzle into DEF tank filler neck. NOTE:The DEF gauge may take up to five seconds
to update after adding a gallon or more of
Diesel Exhaust Fluid (DEF) to the DEF tank.
If you have a fault related to the DEF
system, the gauge may not update to the
new level. See an authorized dealer for
service.
The DEF gauge may also not immediately
update after a refill if the temperature of the
DEF fluid is below 39°F (4°C). The DEF line
heater will possibly warm up the DEF fluid
and allow the gauge to update after a period
of run time. Under very cold conditions, it is
possible that the gauge may not reflect the
new fill level for several drives.
Excessive overfilling of the DEF tank can
result in a MIL lamp/fault code and inaccu
-
rate level readings.1 — Diesel Exhaust Fluid (DEF) Fill Location
2 — Diesel Fuel Fill Location
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IN CASE OF EMERGENCY295

Assist And SOS Buttons

If equipped, the overhead console contains an
ASSIST and a SOS button. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
The SOS and ASSIST buttons will only func
-
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network. Other
Uconnect services will only be operable if
your SiriusXM Guardian™ service is active
and you are connected to an operable LTE
(voice/data) or 4G (data) network.
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can
help. Roadside Assistance will know what
vehicle you’re driving and its location. Addi -
tional fees may apply for roadside assis -
tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
SOS Call

1. Push the SOS Call button on the overhead console.

NOTE:
In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS
Call system initiates a call to a SOS operator. To
cancel the SOS Call connection, push the SOS
call button on the overhead console or press
the cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the overhead console.
2. The LED light located between the ASSIST and SOS buttons on the overhead console
will turn green once a connection to a SOS
operator has been made.
1 — ASSIST Button
2 — SOS Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
6

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296IN CASE OF EMERGENCY
(Continued)
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator:
Indication that the occupant placed a SOS Call.
The vehicle brand.
The last known GPS coordinates of the vehicle.
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional help is needed. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper
-
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occurring
in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi -
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle infor -
mation and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.

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IN CASE OF EMERGENCY297
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console light located between
the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter
-
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services. If
the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
6

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300IN CASE OF EMERGENCY
BULB REPLACEMENT
Replacement Bulbs
All of the inside bulbs are brass or glass-wedge base. Aluminum base bulbs are not approved.
Interior Bulbs
Bulb Name Bulb Number
Overhead Console Lamps TS 212–9
Dome Lamp 7679
NOTE:
For lighted switches, see an authorized dealer for replacement instructions.
Exterior Bulbs
Bulb Name Bulb Number
Low Beam (Halogen Reflector Headlamp) H11LL
High Beam (Halogen Reflector Headlamp) 9005LL
Low & High Beam (LED Reflector Headlamp) LED (Serviced At An Authorized Dealer)
Low & High Beam (LED Projector Headlamp) LED (Serviced At An Authorized Dealer)
Turn Signal / Front Position (Halogen Reflector Headlamp) 7444NA
Turn Signal / Front Position (LED Headlamps) LED (Serviced At An Authorized Dealer)
Front Side Marker (Halogen Reflector Headlamp) W5W
Front Side Marker (LED Headlamps) LED (Serviced At An Authorized Dealer)
Front Fog Lamps (Halogen Reflector Headlamp) H11LL

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IN CASE OF EMERGENCY301
Replacing Exterior Bulbs
Base Quad: Low Beam Headlamp, High
Beam Headlamp, Front Park And Turn — If
Equipped
Low Beam

1. Open the hood.

2. Disconnect and isolate the negative battery
cable.
3. Reach into the front wheel house ahead of the front wheel, remove the fastener, and
lift the cover over the access hole in the
front of the wheel house splash shield.
Access to the rear of the lamp can be gained
through this access hole.
Splash Shield Access Cover
4. Reach through the access hole of the wheel
house splash shield and disengage the bulb
access cover by rotating counterclockwise.

Bulb Access Cover

Front Fog Lamps (LED Headlamps)
LED (Serviced At An Authorized Dealer)
Side Indicators (Front And Side View Mirror) LED (Serviced At An Authorized Dealer)
Center High Mounted Stop Lamp (CHMSL) 921
Cab Roof Marker Lamps 194NA
Box Off Tail Lamps – Stop/Turn/Tail/License Plate 1157
Box Off Tail Lamps – Back Up 1156
Exterior Bulbs
Bulb Name Bulb Number
1 — Access Cover
2 — Fastener
6

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