2020 Ram 4500 Chassis Cab Service
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CUSTOMER ASSISTANCE501
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficul -
ties, the manufacturer has installed special
TDD (Telecommunication Devices for the Deaf)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the manufacturer's Service
Contract National Customer Hotline at
1-800-521-9922 (Canadian residents, call
(800) 465-2001 English / (800) 387-9983
French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those docu
-
ments.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major invest -
ment in facilities, tools, and training to assure
that you are absolutely delighted with the
ownership experience. You will be pleased with
their sincere efforts to resolve any warranty
issues or related concerns.
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502CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories
are available from an authorized dealer. They
are recommended for your vehicle in order to
help keep the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And
Washington, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in addi -
tion to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://
www.safercar.gov ; or write to: Adminis -
trator, NHTSA, 1200 New Jersey Avenue,
SE., West Building, Washington, D.C.
20590. You can also obtain other infor -
mation about motor vehicle safety from
http://www.safercar.gov .
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department immedi -
ately. Canadian customers who wish to
report a safety defect to the Canadian
government should contact Transport
Canada, Motor Vehicle Defect Investiga -
tions and Recalls at 1-800-333-0510 or
go to http://www.tc.gc.ca/roadsafety/ .
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.
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CUSTOMER ASSISTANCE503
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
the information that students and professional
technicians need in diagnosing/trouble -
shooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles.
A complete working knowledge of the vehicle,
system, and/or components is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These practical manuals make it easy for
students and technicians to find and fix prob-
lems on computer-controlled vehicle systems
and features. They show exactly how to find and
correct problems the first time, using
step-by-step troubleshooting and drivability
procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. Included are starting, operating,
emergency and maintenance procedures as
well as specifications, capabilities and safety
tips.
Call toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
www.techauthority.com (US)
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B-Pillar Location
....................................379Brake Assist System...............................121Brake Control System.............................121Brake Fluid...................................367, 409Brake System............................... 367, 397Fluid Check.......................................367Master Cylinder.................................367Parking............................................204Warning Light....................................109Brake/Transmission Interlock...................206Bulb Replacement.................................300Bulbs, Light.................................. 182, 300
C
Cab Top Clearance Lights........................305Camera...............................................258Camera, AUX................................ 261, 267Camera, Rear............................... 258, 261Capacities, Antifreeze (Engine Coolant).......405Capacities, Fluid....................................405Caps, Filler Oil (Engine)............................... 343, 348Power Steering..................................229Radiator (Coolant Pressure)..................365Car Washes..........................................394Carbon Monoxide Warning............... 180, 401Cargo Light.............................................47Cellular Phone......................................483Center High Mounted Stop Light................304Center Seat Storage Compartment..............73
Changing A Flat Tire............................... 314Charge Air Cooler................................... 366Chart, Tire Sizing................................... 376Check Engine Light (Malfunction Indicator Light)119Checking Your Vehicle For Safety.............. 180Checks, Safety...................................... 180Child Restraint...................................... 160Child RestraintsBooster Seats................................... 164Child Seat Installation................. 172, 174How To Stow An unused ALR Seat Belt.... 171Infant And Child Restraints................... 162Locating The LATCH Anchorages............ 169Lower Anchors And Tethers For Children.. 165Older Children And Child Restraints........ 163Seating Positions............................... 165Clean Air Gasoline................................. 399CleaningWheels............................................ 389Climate Control....................................... 51Automatic.......................................... 55Manual.............................................. 52Cold Weather Operation.......................... 187Compact Spare Tire............................... 387Contract, Service................................... 501Cooling Pressure Cap (Radiator Cap).......... 365Cooling System..................................... 363Adding Coolant (Antifreeze).................. 364Coolant Level............................ 363, 366
Cooling Capacity................................ 405Disposal Of Used Coolant.................... 365Drain, Flush, And Refill........................ 364Inspection........................................ 366Points To Remember.......................... 366Pressure Cap.................................... 365Radiator Cap.................................... 365Selection Of Coolant(Antifreeze)................... 364, 407, 410Corrosion Protection.............................. 393Cruise Control (Speed Control)......... 230, 232Cruise Light......................................... 117Cupholders............................................ 77Customer Assistance............................. 500Cybersecurity....................................... 414
D
Daytime Running Lights............................ 45Dealer Service...................................... 347Defroster, Rear Window............................ 52Defroster, Windshield....................... 52, 181Delay (Intermittent) Wipers........................ 50Diagnostic System, Onboard.................... 118Diesel Exhaust Brake............................. 203Diesel Fuel.......................................... 402Diesel Fuel Requirements....................... 402Bulk Storage Of................................. 269Diesel Fuel System, Re-Priming................ 358Differential, Limited Slip......................... 228
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508
Jump Starting
.......................................319
K
Key Fob Panic Alarm
........................................14Programming Additional Key Fobs...... 16, 23Key Fob Battery Service (Remote
Keyless Entry).........................................14Key Fob Programming (Remote
Keyless Entry).........................................16Keyless Enter-N-Go.................. 26, 184, 188Lock The Vehicle’s Doors..... 423, 438, 458Passive Entry......................................26Passive Entry Programming..........438, 458Keys.....................................................13Replacement......................................23
L
Lane Change And Turn Signals....................47Lane Change Assist..................................47LaneSense...........................................256Latches...............................................182Hood.................................................66Lead Free Gasoline................................399Leaks, Fluid..........................................182Life Of Tires..........................................385Light Bulbs...................................182, 300Lights..................................................182Air Bag............................. 108, 151, 181Automatic High Beam............................45
Brake Assist Warning.......................... 126Brake Warning.................................. 109Bulb Replacement............................. 300Cab Top Clearance............................. 305Cargo................................................ 47Center Mounted Stop.......................... 304Courtesy/Reading................................ 48Cruise............................................. 117Daytime Running................................. 45Electronic Stability Program(ESP)Indicator...................................... 110Engine Temperature Warning................ 110Exterior...................................... 44, 182Fog................................................. 303Four Wheel Drive Indicator................... 228Hazard Warning Flasher...................... 294Headlights.................................... 44, 46High Beam......................................... 45Hill Descent Control Indicator................ 128Illuminated Entry................................. 49Interior.............................................. 48Lights On Reminder.............................. 47Low Fuel.......................................... 113Malfunction Indicator (Check Engine)..... 112Park................................................ 117Passing............................................. 46Seat Belt Reminder............................ 108Security Alarm................................... 110Service............................................ 300Traction Control................................. 126
Transfer Case................................... 228Turn Signals................47, 117, 182, 301Warning Instrument ClusterDescriptions......................... 110, 117Limited-Slip Differential.................. 228, 371Load Shed Battery Saver Mode................ 107Load Shed Battery Saver On.................... 107Load Shed Electrical Load Reduction......... 107Load Shed Intelligent Battery Sensor......... 107Loading Vehicle.................................... 273Tires............................................... 379LocksAutomatic Door................................... 29Child Protection................................... 29Power Door........................................ 26Low Tire Pressure System....................... 132Lubrication, Body.................................. 360Lug Nuts/Bolts..................... 317, 397, 398
M
Maintenance Free Battery....................... 346Maintenance Plan................................. 336Maintenance Schedule....329, 331, 334, 336Malfunction Indicator Light
(Check Engine)............................. 112, 119ManualPark Release.................................... 323Service............................................ 503Media Hub........................................... 481Memory Seat......................................... 32
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Rain Sensitive Wiper System
......................51Rear Axle (Differential).................... 370, 371Rear Camera........................................261Rear ParkSense System.................. 246, 250Rear Window, Sliding................................66Recreational Towing...............................288Shifting Into Transfer Case Neutral (N)....290Shifting Out Of Transfer Case Neutral (N)....................................291Reformulated Gasoline...........................399Refrigerant...................................351, 352Release, Hood........................................66Reminder, Seat Belt...............................142Remote Keyless Entry...............................13Panic Alarm........................................14Programming Additional Key Fobs...... 16, 23Remote Start (Diesel)...............................20Remote Start (Gasoline)............................18Remote StartingExit Remote Start Mode.........................19Uconnect Customer ProgrammableFeatures....................... 424, 440, 459Uconnect Settings.............. 424, 440, 459Replacement Bulbs................................300Replacement Keys...................................23Replacement Tires.................................385Reporting Safety Defects.........................502Resetting Perform Service Indicator...........335Restraints, Child....................................160Restraints, Head......................................36
Rotation, Tires...................................... 391
S
Safety Checks Inside Vehicle.................... 180Safety Checks Outside Vehicle.................. 182Safety Defects, Reporting........................ 502Safety Information, Tire........................... 374Safety Tips........................................... 180Safety, Exhaust Gas............................... 180Schedule, Maintenance.......................... 329Seat BeltAutomatic Locking Retractor (ALR)......... 149Seat Belt Reminder................................ 108Seat Belts.................................... 142, 180Adjustable Shoulder Belt..................... 146Adjustable Upper Shoulder Anchorage.... 146Adjustable Upper Shoulder BeltAnchorage.................................... 146Child Restraints................................. 160Extender.......................................... 148Front Seat................................ 142, 145Inspection........................................ 180Lap/Shoulder Belt Operation................ 145Lap/Shoulder Belt Untwisting............... 146Operating Instructions......................... 145Pregnant Women............................... 149Reminder......................................... 142Seat Belt Extender............................. 148Seat Belt Reminder............................ 142Untwisting Procedure.......................... 146
Seat Belts Maintenance.......................... 395Seats............................................. 30, 31Adjustment.................................. 30, 31Easy Entry.......................................... 33Folding Floor...................................... 76Head Restraints.................................. 36Memory............................................. 32Power............................................... 31Rear Folding....................................... 30Tilting............................................... 30Security Alarm................................ 24, 110Selection Of Coolant (Antifreeze)....... 407, 410Sentry KeyKey Programming................................ 23Sentry Key (Immobilizer)........................... 22Sentry Key Replacement........................... 23Service Assistance................................ 500Service Contract................................... 501Service Manuals................................... 503Shift Lever Override............................... 322Shifting............................................... 205Automatic Transmission.............. 207, 213Transfer Case................................... 227Transfer Case, Shifting Into Transfer Case Neutral (N)................. 290Transfer Case, Shifting Out Of Transfer Case Neutral (N)............................ 291Signals, Turn.......................... 47, 117, 182Siri..................................................... 495Sliding Rear Window, Power....................... 66
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WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.