2020 Ram 3500 warning

IN CASE OF EMERGENCY349
(Continued)
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities. SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console light located between
the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.”
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:Delayed accessories mode is active.
The ignition is in the OFF position.
The vehicle’s electrical systems are not
intact.
The SOS Call system software and/or hard
-
ware are damaged during a crash.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services. If
the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING! (Continued)
6

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350IN CASE OF EMERGENCY
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed.
Equipment malfunction at the SOS operator
facility.
Operator error by the SOS operator.
LTE (voice/data) or 4G (data) network
congestion.
Weather.
Buildings, structures, geographic terrain, or
tunnels.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/
data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/
data) or 4G (data) network connection and a
GPS signal is required for the SOS Call
system to function properly.
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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358IN CASE OF EMERGENCY
(Continued)
FUSES
POWER DISTRIBUTION CENTER
The Power Distribution Center is located in the
engine compartment near the battery. This
center contains cartridge fuses, micro fuses,
relays, and circuit breakers. A description of each fuse and component may be stamped on
the inside cover, otherwise the cavity number of
each fuse is stamped on the inside cover that
corresponds to the following chart.

Power Distribution Center Location

WARNING!
When replacing a blown fuse, always use
an appropriate replacement fuse with the
same amp rating as the original fuse. Never
replace a fuse with another fuse of higher
amp rating. Never replace a blown fuse with
metal wires or any other material. Do not
place a fuse inside a circuit breaker cavity
or vice versa. Failure to use proper fuses
may result in serious personal injury, fire
and/or property damage.
Before replacing a fuse, make sure that the
ignition is off and that all the other services
are switched off and/or disengaged.
If the replaced fuse blows again, contact an
authorized dealer.
If a general protection fuse for safety
systems (air bag system, braking system),
power unit systems (engine system, trans -
mission system) or steering system blows,
contact an authorized dealer.
WARNING! (Continued)
Cavity Cartridge Fuse Micro Fuse Description
F01––Spare
F02 60 Amp Yellow –ABS Pump Motor (HD Only)
F03 60 Amp Yellow –Rad Fan – If Equipped
F04 50 Amp Red 400W Inverter – If Equipped
F05 40 Amp Green –Compressor For Air Suspension – If Equipped

20_DJD2_OM_EN_USC_t.book Page 358

IN CASE OF EMERGENCY365
JACKING AND TIRE CHANGING NOTE:
If your vehicle is equipped with an air suspen -
sion system, there is a feature which allows the
automatic leveling to be disabled to assist with
changing a tire.
This feature can be activated through the Ucon -
nect system.
Refer to “Uconnect Settings” in “Multimedia”
for further information.
JACK LOCATION
The jack and tools are stored under the front
passenger seat.
REMOVAL OF JACK AND TOOLS
To access the jack and jack tools, you must
remove the plastic access cover located on the
side of the front passenger’s seat. To remove
the cover, pull the front part of the cover
(closest to the front of the seat) toward you to
release a locking tab. Once the front of the
cover is loose, slide the cover toward the front
of the seat until it is free from the seat frame.
Jack Access Cover

Remove the jack and tools by turning the wing
bolt counterclockwise, remove the wing bolt
and then slide the assembly out from under the
seat.

Wing Bolt/Jack And Tools

WARNING!
Do not attempt to change a tire on the side
of the vehicle close to moving traffic. Pull
far enough off the road to avoid the danger
of being hit when operating the jack or
changing the wheel.
Being under a jacked-up vehicle is
dangerous. The vehicle could slip off the
jack and fall on you. You could be crushed.
Never put any part of your body under a
vehicle that is on a jack. If you need to get
under a raised vehicle, take it to a service
center where it can be raised on a lift.
Never start or run the engine while the
vehicle is on a jack.
The jack is designed to be used as a tool for
changing tires only. The jack should not be
used to lift the vehicle for service purposes.
The vehicle should be jacked on a firm level
surface only. Avoid ice or slippery areas.
6

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IN CASE OF EMERGENCY367
REMOVING THE SPARE TIRE

1. Remove the spare tire before attempting to
jack up the truck. Attach the lug wrench to
the extension tubes with the curved angle
facing away from the vehicle. Insert the
extension tube through the access hole
between the lower tailgate and the top of the
bumper and into the winch mechanism tube.
Winch Mechanism Tube Inserting The Extension Tubes Into The Access Hole

2. Rotate the lug wrench handle counter -
clockwise until the spare tire is on the
ground with enough cable slack to allow you
to pull it out from under the vehicle.

Rotating The Lug Wrench Handle
3. Pull the spare tire out from under the vehicle to gain access to the spare tire retainer.
4. Lift the spare tire with one hand to give
clearance to tilt the retainer at the end of
the cable.

Gaining Access To The Retainer

5. Pull the retainer through the center of the wheel.

Pulling The Retainer Through The Center Of The Wheel

WARNING!
After using the jack and tools, always reinstall
them in the original carrier and location.
While driving you may experience abrupt
stopping, rapid acceleration or sharp turns. A
loose jack, tools, bracket or other objects in
the vehicle may move around with force,
resulting in serious injury.
6

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368IN CASE OF EMERGENCY
(Continued)
NOTE:
The winch mechanism is designed for use with
the extension tubes only. Use of an air wrench
or other power tools is not recommended and
can damage the winch.
PREPARATIONS FOR JACKING

1. Park the vehicle on a firm, level surface. Avoid ice or slippery areas.

2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake.
4. Shift the transmission into Park (P).
5. Turn the ignition OFF.
6. Block both the front and rear of the wheel diagonally opposite the jacking position. For
example, if the driver’s front wheel is being
changed, block the passenger’s rear wheel.
Wheel Blocked

NOTE:
Passengers should not remain in the vehicle
when the vehicle is being raised or lifted.
JACKING INSTRUCTIONS
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid being hit when
operating the jack or changing the wheel.
WARNING!
Carefully follow these tire changing warnings
to help prevent personal injury or damage to
your vehicle:
Always park on a firm, level surface as far
from the edge of the roadway as possible
before raising the vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake firmly and set the
transmission in PARK.
Block the wheel diagonally opposite the
wheel to be raised.
Never start or run the engine with the
vehicle on a jack.
Do not let anyone sit in the vehicle when it
is on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised
vehicle, take it to a service center where it
can be raised on a lift.
Only use the jack in the positions indicated
and for lifting this vehicle during a tire
change.
If working on or near a roadway, be
extremely careful of motor traffic.
To assure that spare tires, flat or inflated,
are securely stowed, spares must be
stowed with the valve stem facing the
ground.
WARNING! (Continued)

20_DJD2_OM_EN_USC_t.book Page 368

IN CASE OF EMERGENCY369

Jack Warning Label
Lug Wrench Adapter Shown In Jack And Tools Assembly
1. Remove the spare wheel, jack, and tools
from storage.

2. Using the lug wrench, loosen, but do not remove, the wheel nuts by turning them
counterclockwise one turn while the wheel
is still on the ground. Changing a dually tire
requires the lug wrench adapter.
NOTE:
If your vehicle is equipped with hub caps/wheel
covers they must be removed before raising the
vehicle off the ground. Refer to ”Hub Caps/
Wheel Covers — If Equipped” in this section.
Lug Wrench Adapter
Lug Wrench Adapter And Wrench

3. Placement of the jack is critical:
CAUTION!
Do not attempt to raise the vehicle by jacking
on locations other than those indicated in the
Jacking Instructions for this vehicle.
6

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IN CASE OF EMERGENCY371

Rear Jacking Location

Connect the extension tubes and lug
wrench.
NOTE:
If the bottle jack will not lower by turning the dial
(thumbwheel) by hand, it may be necessary to
use the jack driver in order to lower the jack. 4. By rotating the lug wrench clockwise, raise
the vehicle until the wheel just clears the
surface.
5. Remove the lug nuts and pull the wheel off. On Single Rear Wheel (SRW) trucks, install
the spare wheel and lug nuts with the cone
shaped end of the wheel nuts toward the
wheel. On 3500 Dual Rear Wheel models
(DRW) trucks, if the outer tire is being
replaced then leave the inner wheel on the
vehicle. If the inner wheel is being replaced
remove the outer wheel and replace the
inner wheel. The wheel nuts are a two-piece
assembly with a flat face. Lightly tighten the
lug nuts. To avoid the risk of forcing the
vehicle off the jack, do not fully tighten the
lug nuts until the vehicle has been lowered.
Rear Inner Wheel Proper Placement (Dual Rear Wheel
Equipped)
Dual Rear Wheel Jack Placement

CAUTION!
Before raising the wheel off the ground, make
sure that the jack will not damage
surrounding truck parts and adjust the jack
position as required.
WARNING!
Raising the vehicle higher than necessary can
make the vehicle less stable. It could slip off
the jack and hurt someone near it. Raise the
vehicle only enough to remove the tire.
6

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