2020 Ram 3500 Chassis Cab service interval

GETTING TO KNOW YOUR INSTRUMENT PANEL103
Diesel Messages And Warnings — 6.7L
Cummins Diesel Engine
Diesel Particulate Filter (DPF) Messages
The Cummins diesel engine meets all diesel
emissions standards, resulting in one of the
lowest emitting diesel engines ever produced.
To achieve these emissions standards, your
vehicle is equipped with a state-of-the-art
engine and exhaust system. These systems are
seamlessly integrated into your vehicle and
managed by the Powertrain Control Module
(PCM). The PCM manages engine combustion
to allow the exhaust system’s catalyst to trap
and burn Particulate Matter (PM) pollutants,
with no input or interaction on your part. Your vehicle has the ability to alert you to addi
-
tional maintenance required on your vehicle or
engine. The following messages may display in
your instrument cluster display:Perform Service — Your vehicle will require
emissions maintenance at a set interval. To
help remind you when this maintenance is
due, the instrument cluster display will
display “Perform Service”. When the
“Perform Service” message is displayed in
the instrument cluster display it is necessary
to have the emissions maintenance
performed. Emissions maintenance may
include replacing the Closed Crankcase
Ventilation (CCV) filter element. The proce -
dure for clearing and resetting the "Perform
Service" indicator message is located in the
appropriate Service Information.
Exhaust System — Regeneration Required
Now — "Exhaust Filter XX% Full Safely Drive at
Highway Speeds to Remedy" will be displayed
in the instrument cluster display if the
exhaust particulate filter reaches 80% of its
maximum storage capacity. Under conditions
of exclusive short duration and low speed
driving cycles, your Cummins diesel engine
and exhaust after-treatment system may
never reach the conditions required to remove the trapped PM. If this occurs, the
“Exhaust Filter XX% Full Safely Drive at
Highway Speeds to Remedy” message will be
displayed in the instrument cluster display. If
this message is displayed, you will hear one
chime to assist in alerting you of this condi
-
tion
By simply driving your vehicle at highway
speeds for as little as 45 minutes, you can
remedy the condition in the particulate filter
system and allow your Cummins diesel
engine and exhaust after-treatment system
to remove the trapped PM and restore the
system to normal operating condition.
Exhaust System — Regeneration In Process
Exhaust Filter XX% Full — Indicates that the
Diesel Particulate Filter (DPF) is self-cleaning.
Maintain your current driving condition until
regeneration is completed.
Exhaust System — Regeneration Completed
— This message indicates that the Diesel
Particulate Filter (DPF) self-cleaning is
completed. If this message is displayed, you
will hear one chime to assist in alerting you of
this condition.
WARNING!
A hot exhaust system can start a fire if you
park over materials that can burn. Such
materials might be grass or leaves coming
into contact with your exhaust system. Do not
park or operate your vehicle in areas where
your exhaust system can contact anything
that can burn.
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106GETTING TO KNOW YOUR INSTRUMENT PANEL
Service DEF System See Dealer — This
message will display when the fault is initially
detected, each time the vehicle is started,
and periodically during driving. The message
will be accompanied by a single chime. We
recommend you drive to the nearest autho -
rized dealer and have your vehicle serviced
as soon as possible.
5 MPH Max Speed in 150 mi Service DEF
System See Dealer — This message will
display if the DEF system has not been
serviced after the “Service DEF System – See
Dealer” message is displayed. This message
will continuously display until the mileage
counter reaches zero, and will be accompa -
nied by a periodic chime. The message will
continue to countdown until it reaches zero
unless the vehicle is serviced. We recom -
mend you drive to your nearest authorized
dealer and have your vehicle serviced imme -
diately.
NOTE:
Under some circumstances this mileage
counter may start with a value of less than
150 miles (241 km). For example, if recurring faults are detected in a time interval of less
than 40 hours, the counter may restart at the value where it stopped when a previous fault
was temporarily remedied, or at a minimum of
50 miles (80 km).
5 MPH Max Speed on Restart, Long Idle or
Refuel Service DEF See Dealer
— This
message will continuously display when the
mileage counter reaches zero, and will be
accompanied by a periodic chime.
The vehicle will only be capable of a
maximum speed of 5 mph upon the first of
the following conditions to occur:
If the vehicle is shutoff and restarted.
If the vehicle is idled for an extended
period of time, approximately one hour or
greater.
If the system detects that the level of fuel in the tank has increased.
5 MPH Max Speed Service DEF System See
Dealer — This message will continuously
display, and will be accompanied by a peri -
odic chime. Although the vehicle can be
started and placed in gear, the vehicle will
only operate at a maximum speed of 5 mph.
Your vehicle will require towing, see an
authorized dealer for service. NOTE:
When this message is displayed, the engine can
still be started. However, the vehicle will only
operate at a maximum speed of 5 mph.
Incorrect DEF Detected See Dealer
— This
message will display when the fault is initially
detected, each time the vehicle is started,
and periodically during driving. The message
will be accompanied by a single chime. We
recommend you drive to the nearest autho -
rized dealer and have your vehicle serviced
as soon as possible.
RAM Active Air System
Your vehicle is equipped with an advanced Ram
Active Air system that provides enhanced
performance, especially when towing under
demanding hot or high altitude conditions. If the
instrument cluster display displays the
message “Active Airbox Service Required See
Dealer”, vehicle performance may be reduced
until service is performed by an authorized RAM
dealer.

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SAFETY151
Supplemental Restraint Systems (SRS)
Some of the safety features described in this
section may be standard equipment on some
models, or may be optional equipment on
others. If you are not sure, ask an authorized
dealer.
The air bag system must be ready to protect you
in a collision. The Occupant Restraint Controller
(ORC) monitors the internal circuits and inter -
connecting wiring associated with the electrical
Air Bag System Components. Your vehicle may
be equipped with the following Air Bag System
Components:
Air Bag System Components
Occupant Restraint Controller (ORC)
Air Bag Warning Light
Steering Wheel and Column
Instrument Panel
Knee Impact Bolsters
Driver and Front Passenger Air Bags
Seat Belt Buckle Switch
Supplemental Side Air Bags — If Equipped
Front and Side Impact Sensors — If Equipped
Seat Belt Pretensioners — If Equipped
Air Bag Warning Light
The ORC monitors the readiness of
the electronic parts of the air bag
system whenever the ignition switch
is in the START or ON/RUN position. If
the ignition switch is in the OFF position or in the
ACC position, the air bag system is not on and
the air bags will not inflate.
The ORC contains a backup power supply
system that may deploy the air bag system even
if the battery loses power or it becomes discon -
nected prior to deployment.
The ORC turns on the Air Bag Warning Light in
the instrument panel for approximately four to
eight seconds for a self-check when the ignition
switch is first in the ON/RUN position. After the
self-check, the Air Bag Warning Light will turn
off. If the ORC detects a malfunction in any part
of the system, it turns on the Air Bag Warning
Light, either momentarily or continuously. A
single chime will sound to alert you if the light
comes on again after initial startup. The ORC also includes diagnostics that will illu-
minate the instrument panel Air Bag Warning
Light if a malfunction is detected that could
affect the air bag system. The diagnostics also
record the nature of the malfunction. While the
air bag system is designed to be maintenance
free, if any of the following occurs, have an
authorized dealer service the air bag system
immediately.
The Air Bag Warning Light does not come on
during the four to eight seconds when the
ignition switch is first in the ON/RUN position.
The Air Bag Warning Light remains on after
the four to eight-second interval.
The Air Bag Warning Light comes on intermit
-
tently or remains on while driving.
NOTE:
If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant
Restraint Controller (ORC) may also be
disabled. In this condition the air bags may not
be ready to inflate for your protection. Have an
authorized dealer service the air bag system
immediately.
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STARTING AND OPERATING229
POWER STEERING
Hydraulic Power Steering
The standard power steering system will give
you good vehicle response and increased ease
of maneuverability in tight spaces. The system
will provide mechanical steering capability if
power assist is lost.
If for some reason the power assist is inter -
rupted, it will still be possible to steer your
vehicle. Under these conditions, you will
observe a substantial increase in steering
effort, especially at very low vehicle speeds and
during parking maneuvers.
NOTE:
Increased noise levels at the end of the
steering wheel travel are considered normal
and do not indicate that there is a problem
with the power steering system.
Upon initial start-up in cold weather, the
power steering pump may make noise for a
short amount of time. This is due to the cold,
thick fluid in the steering system. This noise
should be considered normal, and it does not
in any way damage the steering system.
Power Steering Fluid Check
Checking the power steering fluid level at a
defined service interval is not required. The fluid
should only be checked if a leak is suspected,
abnormal noises are apparent, and/or the
system is not functioning as anticipated. Check
fluid level when the engine is cold and off. Coor -
dinate inspection efforts through an authorized
dealer. If necessary, add fluid to restore to the proper
indicated level. With a clean cloth, wipe any
spilled fluid from all surfaces. Refer to “Fluids
And Lubricants” in “Technical Specifications”
for further information.
CAUTION!
Prolonged operation of the steering system at
the end of the steering wheel travel will
increase the steering fluid temperature and it
should be avoided when possible. Damage to
the power steering pump may occur.
WARNING!
Fluid level should be checked on a level
surface and with the engine off to prevent
injury from moving parts and to ensure
accurate fluid level reading. Do not overfill.
Use only manufacturer's recommended
power steering fluid.
CAUTION!
Do not use chemical flushes in your power
steering system as the chemicals can
damage your power steering components.
Such damage is not covered by the New
Vehicle Limited Warranty.5

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329
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GAS ENGINE
Your vehicle is equipped with an automatic oil
change indicator system. The oil change indi-
cator system will remind you that it is time to
take your vehicle in for scheduled maintenance.
Based on engine operation conditions, the oil
change indicator message will illuminate. This
means that service is required for your vehicle.
Operating conditions such as frequent
short-trips, trailer tow, extremely hot or cold
ambient temperatures, and E85 fuel usage will
influence when the “Oil Change Required”
message is displayed. Severe Operating Condi-
tions can cause the change oil message to illu -
minate as early as 3,500 miles (5,600 km)
since last reset. Have your vehicle serviced as
soon as possible, within the next 500 miles
(805 km). An authorized dealer will reset the oil change
indicator message after completing the sched
-
uled oil change. If a scheduled oil change is
performed by someone other than an autho -
rized dealer, the message can be reset by refer -
ring to the steps described under “Instrument
Cluster Display” in “Getting To Know Your
Instrument Panel” for further information.
Gas Engines:
Under no circumstances should oil change
intervals exceed 8,000 miles (13,000 km),
12 months or 350 hours of engine run time,
whichever comes first. The 350 hours of engine
run or idle time is generally only a concern for
fleet customers.
Severe Duty:
Change Engine Oil at 4,000 miles (6,500 km) or
350 hours of engine run time if the vehicle is
operated in a dusty and off road environment or
is operated predominately at idle or very low
engine RPM. This type of vehicle use is consid -
ered Severe Duty. Once A Month Or Before A Long Trip:Check engine oil level.
Check windshield washer fluid level.
Check the tire inflation pressures and look
for unusual wear or damage. Rotate at the
first sign of irregular wear.
Check the fluid levels of the coolant reservoir,
brake master cylinder, power steering and
automatic transmission (six-speed only), and
fill as needed.
Check function of all interior and exterior
lights.
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330SERVICING AND MAINTENANCE
Maintenance Plan
Required Maintenance
Refer to the maintenance plan on the following
pages for required maintenance. More frequent
maintenance may be needed in severe condi -
tions, such as dusty areas and very short trip
driving. In some extreme conditions, additional
maintenance not specified in the maintenance
schedule may be required.
NOTE:
Using white lithium grease, lubricate the door
hinge pivot joints twice a year to prevent prema-
ture wear.At Every Oil Change Interval As Indicated By Oil Change Indicator System:
Change oil and filter.
Rotate the tires. Rotate at the first sign of
irregular wear, even if it occurs before the
oil indicator system turns on.
Inspect engine cooling system protection
and hoses.
Inspect exhaust system.
Inspect engine air cleaner if using in dusty
or off-road conditions. Replace air cleaner
filter, if necessary.
Inspect battery and clean and tighten termi -
nals as required.
Inspect the CV/Universal joints.
Inspect automatic transmission fluid if
equipped with dipstick.
Inspect brake pads, shoes, rotors, drums,
hoses and park brake.
Inspect front end, and lubricate — If
equipped with serviceable fittings.
Inspect and replace the Evaporative
System Fresh Air Filter as necessary,
replacement may be more frequent if
vehicle is operated in extreme dusty condi -
tions.
At Every Oil Change Interval As Indicated
By Oil Change Indicator System:

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SERVICING AND MAINTENANCE333
(Continued)
Heavy Duty Use Of The Vehicle
Change engine oil at 4,000 miles (6,500 km) or
350 hours of engine run time if the vehicle is
operated in a dusty and off road environment or
is operated predominately at idle or only very
low engine RPM. This type of vehicle use is
considered Severe Duty.
Change the transfer case fluid.
X
Inspect and replace PCV valve if
necessary. X
1. The spark plug change interval is mileage based only, yearly intervals do not apply.
Mileage or time passed
(whichever comes first)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
WARNING!
You can be badly injured working on or
around a motor vehicle. Do only service
work for which you have the knowledge and
the right equipment. If you have any doubt
about your ability to perform a service job,
take your vehicle to a competent mechanic.Failure to properly inspect and maintain
your vehicle could result in a component
malfunction and effect vehicle handling
and performance. This could cause an acci -
dent.
WARNING! (Continued)7

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334SERVICING AND MAINTENANCE
SCHEDULED SERVICING — DIESEL ENGINE
Required Maintenance Intervals
Refer to the maintenance plan on the following
pages for the required maintenance intervals.
More frequent maintenance may be needed in
severe conditions, such as dusty areas and very
short trip driving. In some extreme conditions,
additional maintenance not specified in the
maintenance schedule may be required. At Each Stop For Fuel
Check the engine oil level at least 30 minutes
after a fully warmed engine is shut off. Checking
the oil level while the vehicle is on level ground
will improve the accuracy of the oil level
reading. Add oil only when the level is at or
below the ADD or MIN mark.
Once A Month

Inspect the batteries, and clean and tighten
the terminals as required.
Check the fluid levels of the coolant reservoir,
brake master cylinder, and automatic trans-
mission, and add as needed. At Each Oil Change

Change the engine oil filter.
Inspect the exhaust system.
Inspect engine air filter cleaner. Replace the
air filter cleaner, if necessary.
Inspect the CV/Universal joints.
Check the coolant level, hoses, and clamps.
Inspect front end, and lubricate — If equipped
with serviceable fittings.
Inspect and replace the Evaporative System
Fresh Air Filter as necessary, replacement
may be more frequent if vehicle is operated
in extreme dusty conditions.
Inspection and service should also be
performed anytime a malfunction is observed or
suspected. Retain all receipts.
NOTE:
Using white lithium grease, lubricate the door
hinge pivot joints twice a year to prevent prema-
ture wear.
CAUTION!
Failure to perform the required maintenance
items may result in damage to the vehicle.

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