2020 MERCEDES-BENZ SPRINTER tow

comprise
sthe towing vehicle including driver,
passenger sand load as well as thel aden
trailer.
R Chec kthe maximum permissible gross axle
we ight rating of thef ront and rear axles
(GAWR), theg ross trailer weight (G TW),the
permissible gross weight forv ehicle-trailer
combination s(GCWR)a ndthet railer dr awbar
nose weight rating (TWR). Tr
aile rpower supp ly Incor
rect cabling of thec onnector plug ma yinter‐
fe re wit ho ther electronic sy stems in thev ehicle.
Mercedes-Ben ztherefor erecommends that you
ha ve thec abling of thec onnector plug car ried
out at aqualified specialis tworks hop.
Yo uc an connec taccesso ries up toam aximum of
24 0Wtot he permanent po wersupply .Don ot
ch arge atrailer batter yusingthe po wersupply.
Yo ur vehicle ma ybeequipped wit harangeof
electrica lequ ipment fort railer operation.
Depending on your trailer ,you ma yneedan
adap terf or thee lectrical connection between the
traile rand your vehicle.
The trailer soc ketofy ourvehicle is equipped with
ap ermanent po wersupply at thef actor y.
The permanent po wersupply is suppliedv ia
trailer soc ketp in4.
No tethat thet railer's permanen tpowe rsupp lyis
no ts witched of fwhen thev ehicle's on-board
electrical sy stem voltag eisl ow.This could com‐
ple tely discharg eyour vehicle's star terb atter y.
Fu rther information on thee lectrical equipment
cur rentl yins tal led on your vehicle and on ins tal‐
ling thet railer electrics can be obtained at a
qu alified specialis tworks hop. 16 8
Driving and pa rking

Information on
theb reakd owna ssistance
call via the overhead control panel
Ac alltotheM ercedes-Benz Cus tomer Center
using theb reakdown assis tance button ha sbeen
initia tedv iatheo verhead cont rolp anel:
In thee vent of abreak down, youw illge ts uppo rt:
R Aqualified tech nician car ries out repair son
sit ea nd/or thev ehicle will be towe dtot he
neares tauthorize dMercedes-Ben zCenter
Thes eservices ma yrequir epayment.
Dat aist ransmit tedd uring thec onnection tothe
Mercedes-BenzC ustomer Center (/ page177). Giving permission
ford ata trans fer
Re quirements:
R Ther eisana ctivebreakdown assis tance call
(/ page 176).
The Do yo uconsent to the transfe rofyourv ehi-
cle data and the vehicle's positio ntothe
Mercedes-Benz Customer Center in order to
improv ethe processing of your request? message
appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y. Tr
ansfer redd ata during aservic ecall
In cer tain countries youm ustc onfirm thed ata
transfer.
The dat atransfer redw hen calling depends on the
services activated and thet ype of call made.
R General information about thev ehicle
R Concier geService
R Accident and breakdown assis tance
R Service appointment ar rangement
The following dat aistransmitted if thed atap ro‐
te ction queryh as been confirmed in them ultime‐
dia sy stem or in thei nstrument clus ter:
R Vehicle identification number
R Reason fort he initiation of thec all
R Confirmation of thed atap rotection prom pt
If ac all is made foras ervice appointment via the
service reminder ,the following dat amaybe
transmitte d:
R Current milea geand main tenance da ta Tr
ans ferisp ossible assuming ther equired
dat atransfer tech nology is suppor tedbyt he
mobile service operator and theq uality of the
mobil econnection is suf ficient.
If accident and breakdown assis tance is called
via thev oice control sy stem, and thed atap rotec‐
tion queryh as been confirmed, thef ollowing data
can also be called up from thev ehicle bythe
Mercedes-BenzC ustomer Center:
R Current vehicle location
The following dat aistransmit tedift he dat apro‐
te ction queryh as been declined in them ultime‐
dia sy stem or in thei nstrument clus ter:
R Reason fort he initiation of thec all
R Rejection of thed atap rotection prom pt Mercedes PRO
17 7

Note
sonl oading guidelines &
DANG ER Risk of poisonin gfrome xhau st
ga ses
Combustion engines emit poisonous exhaust
ga ses, suc hascarbon monoxide. Exhaust
ga ses can enter thev ehicle interior if the
re ar-en ddoor is open when thee ngine is run‐
ning ,especially if thev ehicle is in motion. #
Alwayss witc hoffthee ngine before
opening ther ear-end door. #
Neverd rive wit hthe rear-en ddoor
open. &
WARNING Risk of inju ryfrom unsecu red
object sinthevehicle
When objects ar eunsecured or inadequately
secured, they can slip, tip overorbet hrown
about, striking vehicle occupants.
This also appliest o:
R Luggag eorl oads
R Seats whic hhave been remo veda nd are
being transpor tedint hevehicle in an
ex ceptiona lcase
The reisar isk of injur y,particular lyin the
eve nt of braking maneuver sorabrupt
ch anges in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about. #
Befor etrave ling, secur eobjects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When aseat is remo ved, keep it prefera‐
bly outside thev ehicle. &
WARNING Risk of inju rydue toobjects
being stowedincor rectly
If yo udon otadequatel ystowo bjectsint he
ve hicle interior ,the yc ould sli porbet ossed
around and thereb ystrik evehicle occupants.
In addition, cup holders, open stowage
spaces and mobile phon ebrack etsc annot
al wa ys restra in theo bject stheyc ontai nint he
eve nt of an accident.
The reisar isk of injur y,particular lyin the
eve nt of sudden braking or asudde nchange
in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about in these or
similar situations. #
Alwaysm akes uret hat objects do not
project from stowages paces, parcel
nets or stowagen ets. #
Close thel oc kable stow ages paces
befor estarti ngajou rney. #
Stow and secur eobject sthat ar eheavy,
hard, poin ted, sharp-edged, fragile or
to ol arge inthec argo compartment. &
WARNING Risk of bu rnsf romt hetailpipe
and tailpipe trims
The exhaus ttailpipe and tailpipe trims can
becom everyh ot.Ify ou come int ocontact
wi th th ese parts of thev ehicle, youc ould
bur nyourself. #
Alwaysbep articularly careful around
th et ailpipe and thet ailpipe trims and
supervise children especially close lyin
th is area. #
Allowvehicle parts tocool down before
to uchin gthem. If
yo ua reusin gar oofrack ,p lease no tethem axi‐
mum roof load and them aximum load capacity of
th er oof rack ( /pag e260).
Camera-based driving sy stems and thes ensor
functions of thei nside rearvie wmirro rm aybe
impaire difyou ar etransportin gaload on the
ro of and it pr otru des mor ethan 16in (40 cm)
ov er thef ront edg eoftheroof. Therefore, make
sur ethat thel oad does no toverhang bymore
th an 16 in (40 cm).
The handlin gcharacteristics of your vehicle are
dependent on thel oad distribution.
Therefore, please obser vethef ollowing no tes
when loading:
R When transportin gaload, ne vere xceed the
permissible gross mass or theg ross axle
we ight rating fort he vehicle (including occu‐
pants). The values ar especified on thev ehi‐
cle identification plat eonthe B-pillar.
R The load mus tnotprotru de abo vetheu pper
edg eoft he seat backrests.
R If possible, alw ayst ranspor tthe load in the
cargo compa rtment. 17 8
Transporting

R
Fasten thel oad tothet ie-down eyes and dis‐
tribut ethe load evenlya mong them.
R Use tie-down eyes and fastening components
whic haresuitable fort he weight and size of
th el oad. Load distribution
* NO
TERisk of damag etothefloor co ver‐
ing Excessiv
epoint loading on thec argo com‐
partmen tfloor or on thel oad area can nega‐
tivel yaffect thed riving characteristic sand
could damag ethe floor co vering. #
Vehicles with rear-wheel drive: dis‐
tribu tethel oad uniformly .When doing
so, ensur ethat theo verall cen terof
gr av ity of thel oad is alw aysasl owand
close tothec enter as possible and
between thea xles near ther ear axle. #
Vehicles with all-wheel drive: distrib‐
ut et he load uniforml y.When doing so,
ensur ethat theo verall cen terofg ravity
of thel oad is alw aysasl owand close to
th ec enter as possible and between the
axles. Fo
rC argo Vans, buses and Passenger Vans:
R Alwayst ranspor tloads in thec argo compart‐
ment.
R Alwaysp lace thel oad agains tthe seat backr‐
ests of ther ear benc hseat.
R Movelarge and heavy loads as fart ow ards
th ef ront of thev ehicle as possible in the
direction of tra vela ga ins tthe rear ben ch
seat. Stow loads flush wit hthe rear ben ch
seat.
R Alwaysa dditionally secur ethe load wit hsuita‐
ble load securing aids or tie downs.
R The load mus tnotprotru de abo vetheu pper
edg eoft he seat backrests.
R Transpor tloads behin dseat sthat ar enot
occupied.
R Ifth er ear benc hseat is no toccupied, insert
th es eat belts crosswise int othe seat belt
buckle of theo pposit eseat belt. Securing loads
Note
sonl oad securing &
WARNING Risk of accident and injury
du etoi ncorrect use of thel ashing stra ps
If yo ua ttac hthe lashing stra pi ncor rectly
whe nsecu ring loads, thef ollowing ma yoccur
in thee vent of abrup tchanges in direction,
braking maneuver or an accident:
R The tie-down eyes ma ybecome de tach ed
or thel ashing stra pm aytear if thep er‐
missible load is exceeded.
R The load cann otbe restra ined.
This ma ycause thel oad toslip, tip overorbe
fl ung about ,striking vehicle occupants. #
Alwayst ension thel ashing stra ps in the
proper manner and onl ybetwe en the
described tie-down eyes. #
Alwaysu se lashing stra ps designed spe‐
cificall yfor thel oads. %
Obser
vethei nformation relatin gtot he maxi‐
mum loading capacity of thei ndividual cargo
tie-down point. If youc ombin evarious cargo
tie-down points tosecur eaload, alw ayst ake
th em aximum loading capacity of thew eak‐
es tc argo tie-down poin tint oa ccount .During
maximum full- stop braking, forc es ma yact
whic hcan multipl ythe weight of thel oad.
Alw aysu se se veralc argo tie-down point sto
distribut eand spread thel oad. Spread the
load evenly between thec argo tie-down
points or tie-down eyes.
Alw ayso bser vetheo perating instruction sorthe
lashing stra pm anufacturer's instruction sfor the
operation of thel ashing stra p.
Obser vethei nformation relatin gtot he maximum
loading capacity of thec argo tie-down points
(/ page260).
As thed rive r,yo ua re re sponsible fore nsuring the
fo llowing:
R The load is secured agains tslipping, tipping,
ro lling or falling off.
Ta ke usual traf ficc onditions as well as swerv‐
ing or full brak eapplication and bad roads
int oa ccount.
R The applicable requ irements and guidelines
re latin gtol oad-securing practices ar emet.
If th is is no tthe case, this ma yconstitut ea
punishable of fense, depending on local legis‐ Tr
ansporting 17 9

Using the interior
roof car rier sy stem &
WARNING Risk of inju rydue tounse‐
cured loads
When yous ecur eorl oosen aload, thel oad
ma yfall down and injur evehicle occupants. #
When securing or loosening aload, do
no ts tand unde rthe load. *
NO
TERisk of damag etothe belt stra ps
and slider Excessiv
epoint loading on theb elt stra ps and
slider smaycause theb elt stra ps totear or cause
thes lider stob reak of ffro mt herack
ra il. #
Distribut ethe load evenly. When doing
so, ensur ethat theo verall cen terof
gr av ity of thel oad is alw aysasc loseto
th ec enter as possible and between the
ro of rails and between ther ackr ails. Yo
uc an use thei nterior roof rack system to
secur eloads. It is also suitable fors ecuring long
loads.
% The interior
roof rack system ma ybesubjec‐
te dtoam aximum load of 110l bs (50 kg).
The interior roof rack system consists of thef ol‐
lowing components:
R Roofrails 1 area ttached tother oof of the
ve hicle.
R Rack rails 2 ares crew ed ont othe roof rails
and can be mo ved.
R Rack rail2 is equipped wit hslider pair 4.
Slider pair 4witha ttached belt strap 5can
be mo ved. Load 6isstowe dbyp lacing and
lashing it in belt strap 5.
R The load has tobe secured in thed irection of
tra vela nd in theo pposit edirection tothe direction of tra
velu sing tw ohead lashings
3. 18 2
Transporting

wa
sher and thea ssociated spr aycould cause
considerable damag etothevehicle.
To avo id damag etoyourvehicle, obser vethef ol‐
lowing when using apowerwa sher:
R maintain aminimum dis tance of 11.8 in
(30 cm) tothev ehicle when using 25° flat-
spr aynozzle sand di rtgrinder sor27.6in
(70 cm) whe nusing round-spra ynozzle sand
obse rvet he information in thee quipment
manufacturer's operating instructions.
R do no tdirect then ozzle of thep owerwa sher
directl yatsensitiv eparts suc hastires, slits,
electrical components, batteries, light bulbs
and ventilation slits.
R maintai naminimum di stanc eof1 9.7 in
(50 cm) forar ear vie wcamera. Wa
shing thev ehicle byhand Obser
vethel egal requirements, fore xamp le in
man ycountries washing byhand is only allo wed
at speciall ydesignated wash ba ys.Int his case,
mak esuret hat aspeciall ydesignated wash ba yis
used forw ashing byhand. #
Use amild cleaning agent, e.g. car shampoo. #
Washthev ehicle wit hlukew armw ater and a
sof tcar sponge. When doing so, do not
ex pose thev ehicle todirect sunlight. #
Carefully spr aythev ehicle wit hwater and dry
of fw ithal eather clo th.Bec arefulnot to
point thew ater je tdirectl ytow ards thea ir
inle tgrilles. The blo wershould be switched
of fw hiled oing so. #
Do no tlet thec leaning agent dr yonthe paint‐
wo rk.
At theo nse tofw inter,remo veall traces of road
salt deposits carefull yand as soon as possible. Note
sonc areofp aint and matte finish *
NO
TEPaint wo rkdamag eand cor rosion
due toinadequat ecare Fa
ilur etop romp tly and thoroughly remo ve
dir tfromb irdd roppings or other residue
could result in paintwor kdamag eand cor ro‐
sion at alater date. #
Cleand irto ffpaint and matt efinish
th oroughly and as soon as possible. 194
Maintenance and care

Emer
gency Re
moving the saf etyv est The saf
etyv estisl ocated in thes towa ge com‐
partment in thed rive r's door. #
Remo vethes afet yv estfromt hestow age
compartment.
% Saf
etyv ests can also be stored in thes tow‐
ag ec ompartment softherear door sand the
front-passenger door. 1
Maximu mnumber of washes
2 Maximum wash temp erature
3 Do no tbleach
4 Do no tiron
5 Do no ttumble dry
6 Do no tdry-clean
7 Thisisac lass2vest
The saf etyv esto nlyf ulfills thel egally required
st andards if it is thec orrect size and is com‐
ple tely closed.
Re place thes afet yv est:
R if damaged or if ther efle xstrip saredirty
R ifth em aximum permitted number of washes
is exc eeded
R ifth es afet yv est's fluorescenc ehasfaded Re
moving the firs t-aid kit (sof tsided) The
firs t-ai dkit (sof tsided )islocated in thes tow‐
ag ec ompartment in thef ront passenger door. #
Remo vefirs t-ai d(softsided) kit from the
stow agec ompartment. Re
moving the warning lamp The
warning lam pislocated in thes towa ge com‐
partment in thef ront-passenger door. #
Remo vethew arning lam pfromt hestow age
compartment. Emer
gency Call Sy stem Information on
thee mer gency call sy stem US
Ao nly: Your vehicle is equipped wit hthe
Emergenc yCallS ystem( "eCall"). This featur ecan
help sa velives in thee vent of an accident .eCall
in no wayreplaces assis tance pr ovided from dial‐
ing 911.
eCall onl yfunctions in areas wher emobile phone
co verage isavailable from thew ireless service
pr ov iders. Insuf ficient networ kcoverag efromt he
wireles sservic eprovide rsma yresult in an emer‐
ge ncy cal lnot being transmitted.
eCal lisas tandar dfeatur einy our Mercedes-Benz
ve hicle. In order tofunction as intended, thes ys‐
te mr elies on thet ransmission of dat adetailed in
th eT ransmit tedD atas ection that follo ws
( / pag e200). Todisable eCall, acustomer must
visit an authorized Mercedes-Benz Service
depa rtment todeactivat ethe vehicle's communi‐
cation module.
Deactivation of this module pr events thea cti‐
va tio nofa nyand all Mercedes PR Oconnect
se rvices. Af tert he deacti vatio nofe Call,a uto‐
matic eme rgency call and manua lemer gency
call will no tbeavailable.
The ignition mus tbeswitched on befor eanauto‐
matic emer gency cal lcan be made.
% eCal
lisa ctivatedatt hefactor y.
% eCall can be deactivated
byan authorized
Mercedes-Ben zdealer .Please no tethat in
th ee vent ow nershi pofthevehicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th en ew owner visits an au thorized
Mercedes-Benz dealership toreactivat ethe
sy stem. Emer
gency Call Sy stem eCall can help
toreduce thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident. It helps locat eanacci‐
dent sit einplaces that ar edifficul ttoa ccess.
Ho wever,eve nifa vehicle is equipped wit heCall,
th is does no tmean thes ystemisO N. As such,
eCall does no treplace dialing 911int heeve nt of
an accident.
The emergency cal lcan be mad eautomatica lly
(/ page 200) or manuall y(/pag e200). Only
mak eemer gency calls if youoro ther sa rein need
of rescue. Do no tmakeane mergency cal linthe
eve nt of abreak down or asimilar situation. Breakdown assis
tance 19 9

Example: jump-s
tart connection
% Right-hand driv
evehicle: thej ump-s tart
connection ma ybeonthe opposit eside. #
Remo vethec ove rfromt he positiv eterminal
on thed onor batter y. #
First,c onnec tthe positiv eterminal clam pof
th ej umper cables/charging cables tothe
positiv eterminal of theo ther vehicle's bat‐
te ry. #
With positiv eterminal clamp 2ofthe
jumper cable/charging cable ,slide ther ed
pr otectiv ecap on jump-s tarting connection
1 bac kwithac lockwise turn. #
Connect theo ther positiv eterminal clam pto
th ep ositiv eterminal of jump-s tart connection
1. #
During starting assistance: star tt he engine
of thed onor vehicle and le titrun at idle
speed. #
Firs t, connect then egativ eterminal clam pof
th ej umper cable/charging cable tothen ega‐
tiv ep ole of thed onor batter y. #
Connec tthe other negativ eterminal clam pof
th ej umper cable/charging cable toag round
po int on your ow nv ehicle (a bar emetal part
in thee ngine compartment). #
During starting assistance: star tt he engine
on your ow nv ehicle. #
When charging: star tt he chargin gprocess. #
During starting assistance: lett he engine
ru nf or afew minutes. #
During starting assistance: beforediscon‐
necting thej umper cable, switc honanelec‐
trical consumer on your ow nv ehicle, e.g. the
re ar wind owheater or lighting. When
thes tartin ga ssis tance/charging proces sis
comple te: #
Remo vethej umper cables/charging cables
in reve rseo rder:first then egativ eclam pfrom
th eg round point in thee ngine compartment,
th en then egativ eclam pfromt he donor bat‐
te ry.T he nt he positiv eclam pfromt he posi‐
tiv et erminal of jump-s tart connection 1,
th en thep ositiv eclam poft he donor batter y.
The redp rotectiv ecap springs bac ktoits ini‐
tial position when positiv eterminal clamp 2
is disconnected from jump-s tarting connec‐
tion 1.
Yo uc an obtain fur ther information at aqualified
specialis tworks hop. Installing/removing
thef loor co vering (vehi‐
cles with rear wheel drive) &
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Ensur efloor mats and carpets cannot
slip and pr ovide suf ficient room fort he
pedals. #
Do no tlay multiple floor mats or carpets
on topofo ne ano ther. #
Switc hoffall electrical consumers. 204
Breakdown assis tance