2020 MERCEDES-BENZ SPRINTER steering wheel

SA
's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo rC anada, please contact MBC’ sCustomer
Assis tance Center at 1-800-387-0 100.
Cust omer requ ests forc ove redi nformation
should be submitted via thes ame channels.
Fo ra ccident clarificatio npurposes ,the following
measures can be take nu ptoa nhour af tert he
emergency call has been initiated:
R The cur rent vehicle position can be de ter‐
mined
R Avoice connection tothev ehicle occupants
can be es tablished Flat tire
Note
sonf lat tires &
WARNING Risk of an accident whe ndriv‐
ing wi thaflat tire
Af lat tir egreatl yimp airsd rivin gc haracteris‐
tics, as well as steering and braking. #
Do no tdrive wit haf lat tire. #
Remo vethef lat tir eand ins tallthe
spar ewheel or consult aqualified spe‐
cialis tworks hop. Depending on
your vehicle's equipment, in the
eve nt of aflat tir eyou ha vethef ollowing possibil‐
ities:
R Youc an call breakdown assis tance via the
breakdown assis tance cal lbuttonint heove r‐
head control panel (/ page183).
R Chang ethe wheel (/ page263). Batte
ry Note
sont he12Vb attery &
WARNING Risk of an accident du eto
wo rkcar ried out incor rectly on theb at‐
te ry
Wo rkcar ried out incor rectl yont he battery
can, fore xamp le, lead toas hor tcircuit .This
can lead tofunction restrictions in saf ety-re l‐
eva nt sy stems, fore xamp lethel ighting sys‐
te m, ABS (anti-loc kbraking sy stem) or ESP ®
(Elect ronic Stabilit yProgram). The ope rating
saf etyofy ourvehicle ma yberestricted. Yo
uc oul dlose control of thev ehicle in the
fo llowing situations:
R when braking
R inthee vent of ab rupt steering maneuvers
and/or when thev ehicle's speed is not
adap tedtot heroad conditions #
Inthee vent of ashortcircui tora simi‐
la ri ncident, contact aqualified special‐
is tw orks hop immediately. #
Do no tcontinue driving. #
Alwaysh ave workon theb atter ycarried
out at aqualified specialis tworks hop. R
Further information on ABS (/ page146)
R Further information on ESP ®
(/ page147)
Mercedes-Benz recommends that youh avet he
12 Vb atter yreplaced at aqualified specialist
wo rkshop, e.g. at an authorized Mercedes-Benz
Center.
Should youw ant toreplace theb atter yyourself,
obser vethef ollowing information:
R Alwaysr eplace afaulty batter ywithab attery
whic hfulfills thev ehicle's specific require‐
ments.
R Carryove rdetachable parts suc hasthevent
hose, elbo wfittin gort erminal co verfromt he
batter ytober eplaced.
R Mak esuret hat thev ent hose is alw aysc on‐
nected toits original openin gonthe battery
side.
Ins tallthe existin gorn ewlysupplied stop
plugs.
Otherwise, gases or batter yacid could
escape.
R Mak esuret hat thed etachable parts ar econ‐
nec tedint he same wayasb efore.
Fo rs afet yr easons, Mercedes-Benz recommends
th at youo nly use bat teries that ha vebeen tested
and appr ovedfor your vehicle byMercedes-Benz.
These batteries pr ovide inc reased impact pr otec‐
tion topreve ntvehicle occupants from suf fering
aci db urns should theb atter ybed amaged in an
accident. 230
Breakdown assis tance

*
NO
TEDama gedue toincor rect connec‐
tion of thet ow bar #
Onlyconnec tthe towr ope or towb arto
th et ow ing eyes. %
Yo
uc an also secur ethe towing devic etothe
trailer hitch.
* NO
TEDama geand risk of accident when
to wing wit hatow ro pe Ther
eisar isk of an accident if youdon ot
obse rves afet ya nd pr otectiv emeasures when
to wing using atow ro pe.
Obser vethef ollowing points when towing
wit hat ow ro pe: #
Secur ethe towr ope on thes ame side
on bo thvehicles, if possible. #
Mak esuret he towr ope does not
exc eed thel egally prescribed length. #
Mar kthe towr ope in them iddle, e.g.
wit haw hitec loth (30 x30c m). This
makes other road user sawarethat a
ve hicle is being towe d. #
Obser vetheb rake lamps of thet ow ing
ve hicle while driving. Alw aysm aintain a
dis tance that ensures thet ow ro pe does
no ts ag. #
Do no tuse steel cables or chains to tow
yo ur vehicle. Otherwise, youc oul dd am‐
ag et he vehicle. #
Deactivat eautomatic locking (/ page50). #
Do no tactivat ethe HOLD function. #
Deactivat ethe tow- aw ay alar m(/pag e62). #
Deactivat eActiv eBrake Assi st (/ pag e150). #
Vehicles with automatic transmission:
shif tthe automatic transmission toposition
005C. #
Release thep arking brake. &
WARNING Risk of accident du etolimi‐
te ds afet y-re lated function sduring the
to wing process
Saf ety-re lated function sarelimited or no lon‐
ge ra vailable in thef ollowing situations:
R thei gnition is switched off.
R theb rake system or po wersteering sys‐
te mism alfunctioning.
R thee nergy suppl yorthe on-boar delectri‐
cal sy stem is malfunctioning.
When your vehicle is then towe da way,signifi‐
cantly mor eeffor tm aybe requ ired tosteer
and brak ethan is normally required. #
Use atow bar. #
Mak esuret hat thes teering wheel can
mo vefreely ,befor etow ing thev ehicle
aw ay. *
NO
TEDama gedue toexc essiv etractive
po wer If
yo up ullaway sharpl y,thet ractiv epower
ma ybet oo high and thev ehicles could be
damaged. #
Pull away slowl yand smoo thly. To
wing avehicle wit hthe front or rear axle
ra ised *
NO
TEDama gewhen thei gnition is
switched on If
yo ul eave thei gnition switched on when
to wing thev ehicle wit hthe front or rear axle
ra ised, ESP ®
actuation can damag ethe brake
sy stem. #
The ignition mus tbeswitched off. *
NO
TEDama gedue toincor rect remo val
or ins tallation of thep ropeller shafts When ins
talling thep ropeller shafts, they can
be damaged if youdon otuse ne wscrew s.
Alw aysu se ne wscrew sw hen ins talling the
propeller shafts.
Onl yhave thep ropeller shafts ins talled or
re mo vedbyq ualified, skilled personnel. 238
Breakd owna ssis tance

Displa
ymessages
Possible causes/consequences and 0050 0050Solutions #
Stop in accordance wit hthe tra ffic conditions. #
Clean all sensor s(/pag e224). #
Restar tt he engine.
SOS NOT READY *T
he emergency call sy stem is no tavailable.
Po ssible causes fort his include:
R The ignition is switched off.
R The emer gency cal lsyst em is malfunctioning. #
Switc hont he ignition.
If an emergency call is una vailable, amessag etothis ef fect will
appea ronthe multifunction displa yofthe instrument clus ter. #
Visit aq ualified specialis tworks hop.
% Yo
uc an find mor einformation on ther egional availabilit yofthe
emergency call sy stem at :http://www.mercedes-benz.com/
connect_ecall
007A
0025
00E5 Inoperative See Opera-
tor's Manual *
EBD,A BS and ESP ®
arem alfunctioning.
Other driving sy stems and driving saf etys ystems ma yalso be mal‐
functioning. &
WARNING Risk of skidding if EBD, ABS and ESP ®
arem al‐
functioning
If EBD, ABS and ESP ®
arem alfunctioning ,the wheels can lock
when braking and ESP ®
canno tcarry out vehicle stabilization.
The steering capability and braking characteristic sarethus
se verely impaired .The brakin gdista nc einane mergency brak‐
ing situation can increase. In addition, other driving saf etys ys‐
te ms ar eswitched off. #
Driv eonc arefully. #
Have theb rake system checkedi mmediately at aqualified
specialis tworks hop. #
Driv eonc arefully. #
Consult aqualified specialis tworks hop immediatel y.
00E5 Inoperative See Opera-
tor's Manual *
ESP ®
is malfunctioning.
Other driving sy stems and driving saf etys yst ems ma yalso be mal‐
functioning.
The brak esystem continues working wit hthe normal ef fect. The
braking dis tance ma yincrease in eme rgency braking situations. &
WARNING Risk of skidding if ESP ®
is malfunctioning
If ESP ®
is malfunctioning ,ESP ®
canno tcarry out vehicle stabili‐
zation .Inaddition ,other driving saf etys ystems ar eswitched off. #
Driv eonc arefull y. #
Have ESP ®
ch eckedataq ualified specialis tworks hop. Displa
ymessages and warning and indicator lamps 295

Displa
ymessages
Possible causes/consequences and 0050 0050Solutions #
Driv eonc arefull y. #
Consult aqualified specialis tworks hop immediatel y.
00E5 Currently Unavailable
See Operator's Manual *
ESP ®
is temp orarily una vailable.
Other driving sy stems and driving saf etys yst ems ma yalso be mal‐
functioning. &
WARNING Risk of skidding if ESP ®
is malfunctioning
If ESP ®
is malfunctioning ,ESP ®
canno tcarry out vehicle stabili‐
zation .Inaddition ,other driving saf etys ystems ar eswitched off. #
Driv eonc arefull y. #
Have ESP ®
ch eckedataq ualified specialis tworks hop. #
Carefully driv esome gentle cur vesatas peed greater than
19 mp h(30 km/h) on asuitable stre tchofr oad. #
Ifth ed ispla ymessag edoes no tdisappear ,visit aqualified spe‐
cialis tworks hop immediately .Drive carefully when doing so.
0025
00E5
Currently Unavailable
See Operator's Manual *
ABS and ESP ®
aret emporarily una vailable.
Other driving sy stems and driving saf etys ystems ma yalso be tem‐
porarily una vailable. &
WARNING Risk of skidding if ABS and ESP ®
arem alfunc‐
tioning
If ABS and ESP ®
arem alfunctioning ,the wheels could loc kwhen
braking and ESP ®
cann otcar ryout vehicle stabilization.
The steering capability and braking characteristic sarethus
se verely impaired .The brakin gdista nc einane mergency brak‐
ing situation can increase. In addition, other driving saf etys ys‐
te ms ar eswitched off. #
Driv eonc arefully. #
Have ABS and ESP ®
ch eckedi mmediately at aqualified
specialis tworks hop. #
Carefully driv esome gentle cur vesatas peed greater than
19 mp h(30 km/h) on asuitable stre tchofr oad. #
Ifth ed ispla ymessag edoes no tdisappear ,visit aqualified spe‐
cialis tworks hop immediately .Drive carefully when doing so.
0025
00E5
Inoperative See Opera-
tor's Manual *
ABS and ESP ®
arem alfunctioning.
Other driving sy stems and driving saf etys ystems ma yalso be mal‐
functioning.
The brak esystemc ontinues working wit hthe normal ef fect. The
braking dis tance ma yincrease in eme rgency braking situations. 296
Displa ymessages and warning and indicator lamps

Displa
ymessages
Possible causes/consequences and 0050 0050Solutions &
WARNING Risk of skidding if ABS and ESP ®
arem alfunc‐
tioning
If ABS and ESP ®
are malfunctioning ,the wheels could loc kwhen
braking and ESP ®
cann otcar ryout vehicle stabilization.
The steering capability and braking characteristic sarethus
se verely impaired .The brakin gdista nc einane mergency brak‐
ing situation can increase. In addition, other driving saf etys ys‐
te ms ar eswitched off. #
Driv eonc arefully. #
Have ABS and ESP ®
ch eckedi mmediately at aqualified
specialis tworks hop. #
Driv eonc arefully. #
Consult aqualified specialis tworks hop immediatel y. Drivin
gsystems Displa
ymessages
Possible causes/consequences and 0050 0050Solutions
ð
Maximum Speed Excee-
ded *Y
ou ha veexc eeded them aximum permitted speed (specific coun‐
tries only). #
Driv emores lowl y.
Cruise Control Inopera-
tive *C
ruise control is malfunctioning. #
Visit aq ualified specialis tworks hop.
00B2
Off *C
ruise control has been deactivated.
If aw arning tone also sounds, this means cruise control has deacti‐
va tedi tself automatically (/ page151).
00B2 --- mph *C
ruise control canno tbeactivated as no tall activation conditions
ha ve been met. #
Obser vethea ctivation conditions of cruise cont rol
( / pag e151).
Active Dist ance Assist
Inoperative *A
ctiv eDista nce Assi stDISTRONI Cismalfunctioning.
Other driving sy stems and driving saf etys ystems ma yalso be mal‐
functioning. #
Visit aq ualified specialis tworks hop.
Active Distance Assist
Currently Unavailable
See Operator's Manual *A
ctiv eDista nce Assi stDISTRONI Cistemporaril yunavailable.
The ambien tcondition sareoutsid ethe sy stem limits (/ page152). #
Driv eon.
Whe nthe ambient conditions ar ewithin thes ysteml imits, the
sy stem will be available again. Displa
ymessages and warning and indicator lamps 297

Ti
res Displa
ymessages
Possible causes/consequences and 0050 0050Solutions
Tire Pressure Monitor
Inoperative No Wheel
Sensors *T
he ins talled wheels do no thave suitable tir epressur esensors. The
tir ep ressur emonitor has been switched off. #
Install wheels wit hsuitable tir epressur esensors.
0077
Tire Press .Sen.M issing *T
he tir epressur esensor signal is missing from one or mor etires.
No pressur evalue is displa yedf or thet ireinq uestion. #
Have thef aulty tir epressur esensor replaced at aqualified spe‐
cialis tworks hop.
Tire Press. Monitor Cur-
rently Unavailable *T
her eisi nterfere nce from apowe rful source of radio wav es As a
re sult, no signals from thet irep ressur esensor sare re ceived. The
tir ep ressur emonitor is temp orarily una vailable. #
Continue driving.
As soon as thec ause has been eliminated, thet irep ressure
monitor automaticall yswitches on.
0077 Warning Tire Malfunction *T
he pressur einone or mor etires suddenl yfalls. The wheel position
is shown. &
WARNING Risk of an accident from driving wi thaflat tire
Flat tires ar edangerous in thef ollowing ways:
R The tires can overheat and cause afire.
R The driving characteristics, as well as steering and braking,
ma ybeg reatl yimp aired.
Yo uc oul dthen lose contro lofthevehicle. #
Do no tdrive wit haf lat tire. #
Obser vethen otes on flat tires. In
fo rm atio nabout flat tires (/ page230). #
Stop thev ehicle in accordance wit hthe tra ffic conditions. #
Chec kthe tires.
0077 Check Tires *T
he pressur einone or mor etires has fallen significantl y.The wheel
position is shown. &
WARNING Risk of an accident du etoinsufficient tir epres‐
sure
Ti re pressures that ar etoo lo wpose thef ollowing hazards:
R The tires ma yburst,e speciall yasthe load and vehicle speed
increase.
R The tires ma ywear excessivel yand/or une venly ,w hich may
greatly impair tir etraction.
R The driving characteristics, as well as steering and braking,
ma ybeg reatl yimp aired.
Yo uc oul dthen lose contro lofthevehicle. #
Obser vether ecommended tir epressure. Displa
ymessages and warning and indicator lamps 305

Brake
ABS (Anti-loc kBraking Sy stem) ........ 14 6
Ac tivating/deactivating theH OLD
function ............................................ 15 5
Ac tiveB rake Assi st........................... 14 9
BA S(Brak eAssistSystem) ............... 14 6
Braking wi thparkin gbrake :. ............ .114
Downhil lgradien t.............................. 11 4
Driving no tes. ............................ 111,114
EBD (electroni cbrake forc ed istri‐
bution) ..............................................1 48
Heavy and light loads ........................ 11 4
HOLD functio n.................................. 15 5
Ne wb rake discs and brak epads/
linings ............................................... 11 4
Re stricted braking ef fect (salt-trea‐
te dr oads) .........................................1 14
We troad sur faces ............................. 11 4
Brak eAssis tSystem
see BAS(Brak eAssistSystem)
Brak eAssistance
see BAS(Brak eAssistSystem)
Brak efluid
No tes. .............................................. 282
Brak eforce distribution
EB D( electronic brak eforce distri‐
bution) ..............................................1 48
Brakes Breaking-in no tes. ............................. 111
New/replaced brakepads/brake
discs .................................................1 11
Breakdown Assi stanc eoverview. .......................... 18
Changin gawheel ............................ .263
Ro adside Assis tance ......................... .23
To ws tartin g. .................................... .240
To wing away ..................................... 237
Tr ansportin gthe vehicle ...................2 39
Breakdown see Flat tire
Breaking-in no tes..................................1 11
Bulbs Reversing light .................................... 94
Buttons Steering wheel ..................................1 75C
Call list Calling up options ............................ .198
Making acall ................................... .198
Overvie w.......................................... .197 Calls
...................................................... .196
Ac cepting ......................................... 19 6
Ac tivating functions du ring acall. ..... 19 6
Calls wit hseveral participant s......... .196
Declining .......................................... 19 6
Ending acall. .................................... 19 6
Incoming call during an existing
call .................................................. .196
Making ............................................. 19 6
Camera see 360° Camera
see Rear vie wcamera
Car wash
see Care
Car wash (care) .................................... 222
Care .......................................................2 26
Carw ash .......................................... 222
Carpe t..............................................2 26
Displ ay............................................. 226
Exterio rlighting ................................ 224
Headline r.......................................... 226
Matt efinish ...................................... 223
Pa int ................................................ .223
Pla stic trim ...................................... .226
Po we rw ashe r................................... 222
Re alwo od/trim elements ................2 26
Re ar vie wcamera/360 °Camer a..... 224
Se at bel t........................................... 226
Sea tcove r........................................ 226
Sensor s............................................ 224
Ta ilpipes .......................................... .224
Tr ailer hit ch...................................... 224
Wa shing byhand .............................. 223
Wheels/rims .................................... 224
Wi ndo ws ........................................... 224
Wi per blades .................................... 224
Cargo compartment lighting Motion de tector .................................. 89
Cargo co mpartment ventilation
Deactivating .....................................1 08
Setting .............................................. 108
Cargo tie-down point ...........................209
Cargo tie-down points Informatio n...................................... 289
Carpe t(ca re) ......................................... 226
Central locking Wireless central lockin g..................... 24
Chang ebulbs
Ad ditional tur nsignal light (all-
wheel driv evehicles) .......................... 92 324
Index

Mercede
smeconnect
Breakdown assi stanc ecall via the
breakdown assis tance button ........... 183
Callin gthe Cus tomer Center ............ 182
Consentin gtodatat ransfer .............. 183
Information ....................................... 182
Making acall via theo verhead con‐
trol panel .......................................... 183
Tr ans ferred dat a...............................1 83
Mercedes PRO Informatio n....................................... 182
Mercede sPRO connect
Breakdown assi stanc ecall via the
breakdown assis tance button ........... 183
Callin gthe Cus tomer Center ............ 182
Consentin gtodatat ransfer .............. 183
Information ....................................... 182
Making acall via theo verhead con‐
trol panel .......................................... 183
Tr ans ferred dat a...............................1 83
Messag e(multifunctio ndisplay)
see Displ aymessa ge
Messag ememory ................................. 291
Mir rors
Ad justing thei nside rearvie wmirro r. .. 98
Mir rors
see Outside mir rors
Mobile phone ........................................ 273
Fr equencies ...................................... 273
Tr ansmission output (maximum )......2 73
Wi reless chargin g............................... 82
Mobile phone seeA ndroid Auto
see Apple CarPlay ®
see Mobile phone
see Telephone
Mobile phon evoice recognition
St artin g........................................... .196
St opping ...........................................1 96
Model series .......................................... 274
Mountin gaload .................................... 207
Multi Purpose Vehicl e(MPV) ................. 26
Multifunction displa y(on-board
comp uter) .............................................. 176
Multifunction steering wheel
But tono verview. .............................. .175
Multifunction steering wheel
see Steering wheel
Multimedia sy stem
Ad justing thev olume ........................ 189Main functions ..................................1
87
Re storing (factor ysettings) .............. 19 3
Switching thes ound on/of f.............1 88
Multimedi asystem
see Displa y(multimedia sy stem)
see Ente ring characters
see MBU Xmultimedia sy stem (o verview)
see Touc hC ontrol N
Ne arField Communication (NFC) .......1 95
Connecting amobile phone tothe
MBUX multimedia sy stem ................1 95
Gene ralinformatio n......................... .195
Switching mobil ephones .................. 19 5
Using amobile phone ....................... 19 5
NFC see Nea rField Communicatio n(NFC)
No zzles
see Air vents O
Occupant saf ety
see Airbag
see Pets in thev ehicle
see Restra int sy stem
see Seat belt
Odome ter
see Displa ytotal dis tance (trip menu)
Oil see Engine oil
On-boar dcom puter .............................. 175
Ad justing thes tationar yheater/
ve ntilation ......................................... 107
Assi stanc egraphic men u................. .178
Diesel pa rticulat efilter load display
.......................................................... 12 0
Displ aying thes ervice due dat e........ 214
Media menu .....................................1 80
Menus overvie w................................ 175
Multifunction displa y........................ 176
Operating .......................................... 175
Ra dio menu ...................................... 180
Service menu ................................... 17 7
Settings menu .................................. 181
Te lephon emenu. .............................. 180
Tr ip men u......................................... .178
On-boar ddiagnostics inter face
see Diagno stics connection
On-boa rdelectronics
Engine electronic s........................... .273
No tes. ............................................... 273334
Index