Mercedes-Benz, LLC has been informed in
writing of the necessity of such a repair.
(2) the same defect or damage, although less serious than described in (1), has been
repaired at least four times and Mercedes-
Benz has been informed of the necessity
of such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs
resulting from the same or other major
defects or damage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz
Sandy Springs, GA 30328 Maintenance
USA only:
Always bring the Maintenance Booklet with
you when taking the vehicle to a Mercedes-
Benz Commercial Van Center. Your customer
service advisor enters each service into the
Maintenance Booklet.
Canada only:
Have every service carried out by a qualified
specialist workshop recorded in your service
report. Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes
(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Informa-
tion booklet (Canada). Both are located in your
vehicle document wallet. Change of address or owner
Please use the "Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes
(1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100. This enables us, if neces-
sary, to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available
for the next owner.
If your vehicle was purchased as a used vehi-
cle, please send us the "Notice of Purchase of
Used Car" from the Service and Warranty
Information booklet or phone the Mercedes-
Benz Customer Assistance Center (USA) on
hotline number 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (Can-
ada) on 1-800-387-0100. Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points: R Service facilities or replacement parts may
not be available immediately.
R Unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic con-
verter.
R The fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Pro-
gram. Please consult a Mercedes-Benz Com-
mercial Van Center for further information, or
write to one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue 28
Introduction
