2020 MERCEDES-BENZ GLA SUV ECU

Vehicles
withthecargo compartment pack-
age: toenlarge thecargo compartment, you
can adjust therear seat backrests toa15°
steeper angle(cargo position).
X Fold theseat backrest forward
(Y page 255).
X Move handle 0043inthe direction ofthe
arrow.
X Push backseatbackrest 0044asfar ashan-
dle 0043until thebackrest engages.
The backrest isnow inthe cargo position. Securing
loads
Cargo tie-down rings Observe
thefollow ingnotes onsecuring loads:
R Observe theload ingguid elines
(Y page 251).
R Secure theload using thecargo tie-down
rings.
R Distribute theload onthe cargo tie-down
rings evenly.
R Do not use elastic strapsornets tosecure a
load ,as these areonly intended asan anti-
slip protection forlight loads.
R Do not route tie-downs acrosssharpedges
or corners.
R Pad sharp edges forprotection. 0043
Cargo tie-down rings
Bag hook G
WARNING
The bag hooks cannot restrain heavyobjects
or items oflugga ge.Objects oritems oflug-
gage could beflung around andthereby hit vehicle
occupants whenbraking orabrup tly
changing directions. Thereisarisk ofinjury.
Only hang lightobjects onthe bag hooks.
Never hanghard, sharp-edged orfragile
objects onthe bag hooks.
! The
bag hook canbear amaximum loadof
6.6lbs (3kg)andshould notbeused to
secure aload . 0043
Bag hook Parcel
shelf
! The
maximum loadwhich maybeplaced
on the parcel shelfis3.3 lbs(1.5kg). X
To remove: detachstraps0043from thetail-
gate.
X Fold theparcel shelfdownwa rds.
X Pull theparcel shelfouttothe rear 0044.
X To install: placetheparcel shelfonthe
guid erails onthe left and right.
X Push theparcel shelfevenly forwards using
both hands untilitengages.
X Fold theparcel shelfup.
X Att ach straps 0043tothe tailga te. 256
Stowage
areasStowage andfeatur es

You
willfindinf ormat iononthe maxim umroof
load inthe "Techn icaldata" section
(Y page 341).
An incorre ctly secur edroof carrierorroof load
may becom edetac hedfrom thevehic le.You
must therefo reensur ethat youobserv ethe
roof carriermanuf acturer's installation instruc-
tion s.
Att aching theroof carrier X
Sec ure theroof carriertothe roof rails. In
doing so,observ ethe manuf acturer's instal-
lation instruct ions . Featu
res Cup
holder
Imp ortant safet ynotes G
WARN
ING
The cup holder cannot hold acon tain er
secur ewhilst traveling .If you useacup
holder whilsttraveling ,the contain ermay be
flung around andliquid maybespilled. The
vehic leocc upant smay comeint ocon tact
with theliquid andifit is hot ,the ymay be
scalded. Youmay bedistr actedfrom the
tr affic condition sand youcould losecontrol
of the vehic le.There isarisk ofan accid ent
and injury.
Only usethecup holder whenthevehic leis
stat ionar y.Only usethecup holder forcon -
tain ersofthe right size.Always closethe
con tain er,part icularly ifthe liquid ishot . G
WARN
ING
The heatin gelemen tsof the cup holder can
becom every hot.You could burnyourself on
the m.
There isarisk ofinjury.
Do not touc hthe hot heatin gelemen tsof
the cup holder. Alwaysmakesurethatchil-
dren cannot acce ssthe hot heatin gele-
men tsof the cup holder. Neverleavechil-
dren unsuper visedinthe vehic le. G
WARN
ING
If you transpo rtobje ctsin the vehic leint e-
rior and theseare not adequately secured,
the ycould sliporbe flung around and
the reby strike vehic leocc upant s.In addi-
tion ,cup holders ,open stowage spaces and
mobile phonebrack etsmay notalways be
able tohold theobje ctsplaced inthe min
the even tof an accid ent.There isarisk of
inj ury, particularly inthe even tof sharp
brak ingorsudden changesofdirec tion.
R Always stowobje ctsin such away that
the ycan not betos sed about inthe seor
similar situations.
R Always makesurethatobjectsdo not pro-
tr ude outofthe stowage spaces ,luggage
net sor sto wage nets.
R En sure thatclosable stowage spaces are
shut befor ebeginn ingyour journey.
R Always stowand secur eheavy, hard,poin-
ted, sharp- edged, fragileorlarge objects
in the cargo compartmen t.
! Only
usethecup holders forcon tain ersof
the right sizeandwhich havelids.The
drin kscould otherwise spill.
Obser vethe loading guidelines (Ypage 251).
The stowage compartmen tsinthe doors pro-
vide space forbott les:
R fron t:capacit yup to34 fl.oz. (1.0 l)
R rear: capacit yup to17 fl.oz. (0.5 l)
Cup holder inthefront center console 0043
Cup holder 258
Featu
resStowage andfeatures

The
cup holder andtherubber matunderneath
can beremoved forcleaning. Cleanthemwith
clean, lukewarm wateronly.
X To remove: carefullypullinupper section s
of cup holder 0043onthe driver's andfront -
passenger sidesuntiltheyrelease.
X Lift the cup holder upwards 0044until itcan
be removed. X
To install: insertcupholder intolateral
curved sections0044 inthe stowage compart-
ment .Insert thecup holder sothat the
wedge ofthe upper section ofcup holder 0043
faces forwards.
X Press thecup holder downwards untilit
engages onthe right andleft-hand sides.
Cup holder inthe rear seat armrest !
Do
not siton orsupport yourbody weight
on the rear seat armrest whenitis folded
down, asyou could otherwise damageit.
! Close
thecup holder before folding the
rear seat armrest up.Otherwise, thecup
holder couldbedamaged. X
Fold down therear seat armrest.
X To open: pressthefront ofcup holder 0043
or 0044.
Cup holder 0043or0044 exten dsautomatically.
X To close: slidecupholder 0043or0044 back
until itengages. Sun
visors
Overview G
WARNIN
G
If the mirror coverofthe vanity mirror isfol-
ded upwhen thevehicle isin motion ,you
could beblinded byincident light.There isa
risk ofan accident .
Always keepthemirror coverfolded down
while driving. 0043
Mirror light
0044 Brack et
0087 Retaining clip,e.g.foracar park ticket
0085 Vanity mirror
0083 Mirror cover Featur
es
259Stowage andfeatu res Z

The
system isavailabl eif:
R ithas been activated andisoperational
R the correspon dingmobile phonenetwork is
availabl efor trans mittingdata tothe Cus-
tomer Center
R aservice subscription isavailabl e
R the start erbattery issufficient lycharged
i Deter mining thelocation ofthe vehicle on
a map isonly possible if:
R GPS reception isavailabl e
R the vehicle position canbeforwarded to
the Customer AssistanceCenter
The Mercedes meconnec tsystem To
adjust thevolume duringacall, proceed as
follows:
X Press the0081 or0082 button onthe multi-
funct ionsteerin gwheel.
or X Use themultimedia system'svolumecon-
trol.
The system offersvarious services, e.g.:
R Automat icand manual emergenc ycall
R Roadside Assistancecall
R MB Info call
USA only: youcan find inform ationanda
description ofall availabl efeatures under
"Owners Online"athtt p:// www.mbusa.com.
System self-test Aft
eryou have switched onthe ignition, the
system carriesoutaself-diagnosis.
A malfunct ioninthe system hasbeen detec-
ted ifone ofthe following occurs:
R The indicator lampinthe SOS button does
not come onduring thesystem self-test.
R The indicator lampinthe 0052 Roadside
Assist ancecallbutton doesnotlight updur-
ing self-diagnosis ofthe system.
R The indicator lampinthe 00D9 MBInfo call
button doesnotlight upduring self-diagno-
sis ofthe system. R
The indicator lampinone ormore ofthe fol-
lowing buttonscont inues tolight upred
after thesystem self-diagnosis:
- SOS button
- 0052 Roadside Assistancecallbutton
- 00D9 MBInfo callbutton
R Aft erthe system self-diagnosis, theInoper‐ Inoper‐
ative ative
orService NotActivated Service
NotActivated mes-
sage appears inthe multifunct iondisplay .
If amalfunct ionisindicated asoutlined above,
the system maynotoperate asexpect ed.In
the event ofan emergenc y,help willhave to
be summoned byother means.
Have thesystem checkedatthe nearest
Mercedes- BenzServic eCenter orcont actthe
following servicehotlines:
R USA: Mercedes- BenzCustomer Assistance
Center at1-8 00-FOR-ME RCedes
(1-80 0-367-6372 )or 1-86 6-990-9007
R Canada: Customer Serviceat
1-88 8-923-8367
Emergency call Import
antsafety notes G
WARNING
It can bedangerous toremain inthe vehicle,
even ifyou have pressed theSOS button in
an emergenc yif:
R you seesmoke insideoroutside ofthe
vehicle, e.g.ifthere isafire after anacci-
dent
R the vehicle ison adangerous sectionof
road
R the vehicle isnot visible orcann oteasily
be seen byother roadusers, particularly
when darkorinpoor visibility conditions
There isarisk ofan accident andinjury.
Leave thevehicle immediately inthis orsim-
ilar situations assoon asitis safe todo so.
Move toasafe location alongwithother
vehicle occupant s.In such situations, secure
the vehicle inaccordanc ewith national regu-
lations, e.g. with awarning triangle.
A license agreement mustbeinplace inorder
to activate theMercedes meconn ectservice.
Make surethatyour system isactivated and 262
Featur
esStowage andfeatu res

operational.
Toregister, pressthe00D9 MB
Info callbutton .If any ofthe steps mentioned
are not carried out,thesystem maynotbe
activated.
If you have questions abouttheactivation ,
cont actone ofthe following telephone hot-
lines:
R USA: Mercedes-B enzCustomer Assistance
Center at1-80 0-FOR-MERCedes
(1-80 0-367-6372)or1-86 6-990-9007
R Canada: Customer Serviceat
1-88 8-923-8367
General notes
An emergenc ycall isdialed automatically ifan
air bag orEmergen cyTensionin gDevice istrig-
gered.
i You
cann otend anautomatically triggered
emergenc ycall yourself.
An emergenc ycall can also beinitiated man-
ually .
As soon asthe emergenc ycall has been initi-
ated, theindicator lampinthe SOS button
flashes. Themultifunct iondisplay showsthe
Connecting Call Connecting
Callmessage.
The audio output ismuted.
Once theconn ection hasbeen made, the
Call Connected Call
Connected messageappearsinthe mul-
tifunc tiondisplay .
All important informationonthe emergenc yis
transm itted,forexample:
R Current location ofthe vehicle (asdeter-
mined bythe GPS system)
R Vehicle identificat ionnumber
R Infor mation onthe severity ofthe accident
Short lyafter theemergenc ycall has been initi-
ated, avoice connection isautomatically
established betweentheCustomer Assistance
Center andthevehicle occupant s.
R Ifthe vehicle occupant sare responsive, the
Mercedes-B enzCustomer AssistanceCenter
attempt sto get more informat iononthe
emergenc y.
R Ifthere isno response fromthevehicle
occupant s,an ambulance isimmediately
sent tothe vehicle
If no voice connection canbeestablished to
the Mercedes-B enzCustomer AssistanceCen-
ter, thesystem hasbeen unable toinitiate an
emergenc ycall. This
canoccur, forexample, ifthe relevant
mobile phonenetwork isnot availa ble.The
indicator lampinthe SOS button flashes con-
tinuously.
The Call Failed Call
Failed message appearsinthe
multifunct iondisplay andmust beconf irmed.
In this case, summon assistance byother
means.
Making anemergency call X
To
initiate anemergency callmanua lly:
press cover 0043briefly toopen.
X Press SOSbutton 0044briefly.
The indicator lampinSOS button 0044flashes
until theemergenc ycall isconc luded.
X Wait foravoice connection tothe
Mercedes-B enzCustomer AssistanceCen-
ter.
X Aft erthe emergenc ycall, close cover 0043.
i If
the mobile phonenetwork isunavailabl e,
Mercedes meconn ectisnot able tomake
an emergenc ycall. Ifyou leave thevehicle
immediately afterpressing theSOS button ,
you donot know ifMercedes meconn ect
has successfully madetheemergenc ycall.
In this case, alwayssummon assistance by
other means. Featur
es
263Stowage andfeatu res Z

Within
theframework ofthis service, you
receive aprofession aland reliable formofnav-
igation support withouthavingtoleave your
vehicle.
The custom erservice represen tativefinds a
suitable routedepending onyour vehicle's cur-
rent position andthedesired destinat ion.You
will then beguided livethrough thecurren t
route section.
Search andSend General
notes
i To
use "Search &Send", yourvehicle must
be equipped withMercedes meconn ectand
a navigation system.Additionally,a
Mercedes meconn ectservice subscript ion
must becomplet ed.
"Search &Send" isadestinat ionentryservice.
A destinat ionaddress foundonGoogle Maps™
can betran sferred viaMercedes meconn ect
direct lyto your vehicle's navigation system.
Specifying andsending thedestinat ion
add ress
X Go tothe website http://
<005A005A005A001100500044005300560011004A00520052004A004F00480011
0046[ omand enteradestina-
tion address intotheentryfield.
X To
send thedestinat ionadd ress tothe e-
mail address ofyour Mercedes mecon-
nect account: clickthecorr esponding but-
ton onthe website.
i Ex
ample:
If you select 'Sendto vehicle' andthen
'Mercedes- Benz',the destinat ionaddress
will besent toyour vehicle.
X Ifthe "Send" dialogwindow appears: in
the corr esponding fieldenterthe e-mail
address thatyouspecified whensettingup
your Mercedes meconn ectaccount .
X Click "Send".
i Inf
ormation onspecific comman dssuch as
"Address entry" or"Send" canbefound on
the website.
Calling updestinat ionadd resses
X Switc hon the ignition .
The destinat ionaddress isloaded intothe
vehicle's navigation system. A
display message appears,askingwhether
navigation shouldbestart ed.
X Select Yes Yes
byturn ing00790052007A orsliding 009500520096
the cont roller andconf irmwith 0098.
The system calculates theroute andsubse-
quently startsthe route guidance withthe
address entered.
i If
you select No No,
the address canbesaved
in the address book.
i If
you have sentmore thanonedestin ation
address, eachindividual destinationmust be
conf irmed separately.
i Dest
ination addresses areloaded inthe
same orderasthe order inwhich theywere
sent .
If you have multiple Mercedes- Benzvehicles
with Mercedes meconn ectand active
Mercedes meconn ectaccount s:
If multiple vehicles areregister edunder the
same e-mail address, thedestin ationwillbe
sent toall the vehicles.
Vehicle remoteopening You
canusethevehicle remoteopening ifyou
have unintentionally locked yourvehicle anda
replacement SmartKeyisnot available.
The vehicle canbeunlock edbythe Mercedes-
Benz Customer AssistanceCenter .
The vehicle canbeimmediately unlocked
remot elywithin fourdays ofthe ignition being
turn edoff. Afterthis time, theremot eunlock -
ing may bedelayed by15 to60 minutes .Aft er
30 days, thevehicle cannolonger be
unlock edremot ely.
X Contac tthe following servicehotlines :
R USA: Mercedes- BenzCustomer Assis-
tanc eCenter at1-8 00-FOR-ME RCedes
(1-8 00-367- 6372 )or 1-86 6-990-9007
R Canada: Customer Serviceat
1-88 8-923-8367
You willbeasked foryour password.
X Return toyour vehicle atthe time agreed
upon withtheMercedes-B enzCustomer
Assist anceCenter. 266
Featur
esStowage andfeatu res

USA
only: alternatively, thevehicle canbe
opened via:
R the Intern et,under the"Owners Online"sec-
tion
R telephone applications (e.g.foriPhone ®
,
Android ®
)
To do this, youwillneed youridentification
number andpassword .
i Vehicle
remoteopening isonly possible if
the corresponding mobilephonenetwork is
accessible.
Vehicle remoteclosing The
vehicle valetlocking featurecanbeused
when youhave forgotten tolock thevehicle
and youarenolonger nearby.
The vehicle canthen belocked bythe
Mercedes-Benz CustomerAssistance Center.
The vehicle canbeimmediately locked
remotely uptofour days after theignition was
last switched off.After thistime, valetlocking
may bedelay edby15 to60 minutes. After
30 days thevehicle cannolonger belocked
remotely.
X Contact thefollowi ngservice hotlines:
R USA: Mercedes-Benz CustomerAssis-
tance Center at1-800 -FOR-MERCedes
(1-800- 367-6372)or1-866 -990-9007
R Canada: Customer Serviceat
1-888 -923-8367
You willbeasked foryour password .
The next time youareinside thevehicle and
you switch onthe ignition, theDoors Locked Doors
Locked
Remotely Remotely
messagewillappea ron the multi-
function display.
USA only: alternatively, thevehicle canbe
locked via:
R the Intern et,under the"Owners Online"sec-
tion
R telephone applications (e.g.foriPhone ®
,
Android ®
)
To do this, youwillneed youridentification
number andpassword .
i The
vehicle valetlocking featureisavail a-
ble when therelevant mobilephonenetwork
is avail able anddata connec tionispossible .Stolen
vehiclerecove ryservice If
your vehicle hasbeen stolen:
X Notify thepolice.
The police willissue anumbered incident
report.
X This number willbeforwarded tothe
Mercedes-Benz CustomerAssistance Center
together withyour PIN.
The Mercedes-Benz CustomerAssistance
Center thentriestolocate thesystem. The
Mercedes-Benz CustomerAssistance Center
cont acts youand thelocal lawenforcement
agency ifthe vehicle islocated.
However, onlythelaw enforcement agency
is informed ofthe location ofthe vehicle.
i If
the anti-theft alarm system isactivated
for longer than30seconds, Mercedes me
connec tautomaticall ynotifies the
Mercedes-Benz CustomerAssistance Cen-
ter.
Vehicle HealthCheck With
theVehicle HealthCheck, theCustomer
Assistance Centercanprovide improved sup-
port forproblems withyour vehicle. Duringan
existing call,vehicle dataistransferred tothe
Customer Assistance Center.Thecustomer
service representative canusethereceived
data todecide whatkindofassistance is
required .You arethen, forexample, guidedto
the nearest Mercedes-Benz ServiceCenteror
a recovery vehicleiscalled.
If vehicle dataneeds tobe transferred during
an MB Info calloraRoad sideAssistance call,
this isinitiated bythe Customer Assistance
Center. Youwillsee theRoadside Assis‐ Roadside
Assis‐
tance Connected tance
Connected messageonthe multimedia
system display.Ifthe vehicle remote malfunc-
tion diagnosis canbestarted, theRequest Request
for vehicle diagnosis received. for
vehicle diagnosis received.
Start vehicle diagnosis? Start
vehicle diagnosis? message
appea rsinthe displa y.
X Confirm themessage withYes Yes.
X When theVehicle diagnosis: Please Vehicle
diagnosis: Please
start ignition start
ignition messageappears,turn
the SmartKey toposition 2in the ignition
lock (Ypage 125).
X When thePlease followtheinstruc‐ Please
followtheinstruc‐
tions received byphone andmove tions
received byphone andmove
your vehicle toasafe position your
vehicle toasafe position mes- Features
267Stowageandfeatur es Z

sage
appea rs,follow thecustomer service
representative's instructions.
The message inthe displa ydisapp ears.
If you select Cancel Cancel
theremote malfunction
diagnosis iscanceled completely.
The vehicle operating statecheck begins.
You willsee theVehicle diagnosis Vehicle
diagnosis
activated. activated.
message.
When thediagnosis iscompleted, theSend Send
vehicle diagnostics data(Voice con‐ vehicle
diagnostics data(Voice con‐
nection maybeinterrupted during nection
maybeinterrupted during
data transfer) data
transfer) messageappears.The vehi-
cle data cannow besent tothe Customer
Assistance center.
X Press OK OK
toconfirm themessage.
The voice connection withtheCustomer
Assistance Centeristerminated.
You willsee theVehicle Diagnosis: Vehicle
Diagnosis:
Transferring data... Transferring
data...message.
The vehicle dataissent tothe Customer
Assistance Center.
Depending onwhat thecustomer servicerep-
resentative agreedwithyou,thevoice connec-
tion isre-established afterthetransfer iscom-
plete. Ifnecessary, youwillbecont acted ata
later timebyanother means,e.g.bye-mail or
phone.
Anot herfunction ofthe Vehicle HealthCheck
is the transfer ofservice datatothe Customer
Assistance Center.Ifaservice isdue, themul-
timedia systemdisplayshows amessage to
this effect together withinformation aboutany
special offersatyour workshop.
USA only: thisinformation canalso becalled
up under "Owners Online"athttp: //
www.mbusa .com.
Information onRoad sideAssistance
(Y page 26).
Dow nloading routes Downloading
routesallowsyou totransfer and
save predefined routesinthe navigation sys-
tem. Todo this, anSD memory cardmust be
inserted intothemultimedia system.Ifno SD
memory cardisinserted, youmust insert the
card intothecard slotonthe multimedia sys-
tem before savingtheroute.
A route canbeprepared andsent either bya
customer servicerepresentative orvia the
Mercedes meconn ectportal onthe Intern et. Each
route caninclude upto20 way points.
Once aroute hasbeen received bythe naviga-
tion system, youwillsee the name>
has been saved tomemory card.Do has
been saved tomemory card.Do
you want tostart routeguidance? you
want tostart routeguidance? mes-
sage inthe multimedia systemdisplay.The
route issaved tothe SDmemory card.
X To start route guidance: selectYes Yes.
An overview ofthe route isshown inthe dis-
play .
i If
you select No No,
the saved routecanbe
called uplater viathe navigation menu.
X Select Start Start.
Route guidancestarts.
i Downloaded
andsaved routes canbe
called upagai nin the multimedia system.
You canfind information aboutthisinthe
separate operating instructions.
Speed alert You
candefine theupper speed limit,which
must notbeexceeded bythe vehicle.
If this selected speedisexceeded bythe vehi-
cle, amessage willbesent tothe Customer
Assistance Center.TheCustomer Assistance
Center thenforwards thisinformation toyou.
You canselect theway inwhich youreceive
this information beforehand. Possibleoptions
include textmessage, e-mailoran automated
call.
The data youreceive contains thefollowi ng
information:
R the location wherethespeed limitwas
exceeded
R the time atwhich thespeed limitwasexcee-
ded
R the selected speedlimitwhich wasexcee-
ded
Geo fenci ng Geo
fencing allowsyou toselect areaswhich
the vehicle shouldnotenter orleave. Youwill
be informed ifthe vehicle crosses thebounda-
ries ofthe selected areas.Youcanselect the
way inwhich youreceive thisinformation
beforehand. Possibleoptionsincludetextmes-
sage, e-mail oran automated call.
The area canbedetermined aseither acircle
or apolyg onwith amaximum often corners. 268
FeaturesStowage
andfeatur es