2020 MERCEDES-BENZ E-CLASS SALOON service

Note
sfo r persons with electronic medical
aids
Me rcedes-Benz AGcannot, despi tecarefully
de veloping vehicle sy stems, comple tely rule out
th e interaction of vehicle sy stems with electronic
medical aids such as cardiac pacemakers.
In addition, there are components ins talled in
th eve hicle that, rega rdless of the operating sta‐
tus of theve hicle, can generate magnetic fields
on a par with permanent magnets. These fields
can, forex ample, be in found in the multimedia
or sound sy stem or also in the area of the seats,
depending on theve hicle equipment.
Fo rth is reason, thefo llowing can occur in isola‐
te d cases, depending on the aids used:
R Aids malfunctioning
R Adverse health ef fects
Obser vethe no tes and warnings of the manufac‐
turer of the medical aids; if in doubt, conta ctthe
device manufacturer and/or your doc tor.
Mercedes-Benz AGrecommends using only few
electrical vehicle sy stems and/or maintaining a
dis tance from the components if there is con‐ tinuing uncer
tainty concerning the possibility of
medical aids malfunctioning.
Only ha verepairs and maintenance workinthe
area of thefo llowing components car ried out by
a qu alified specialist workshop:
R vehicle components car rying live voltage
R transmission aerials
R multimedia sy stem and sound sy stem
If yo u ha veany queries or suggestions, consult a
qu alified specialist workshop. Implied
warranty
* NO
TEDama getotheve hicle arising
from violation of these operating instruc‐
tions. Damage
totheve hicle can arise from viola‐
tion of these operating instructions.
This damage is not co vered either bythe
Mercedes-Benz implied warranty or bythe
New‑ or Used- Vehicle Warrant y. #
Follow the instructions in these operat‐
ing instructions on proper operation of
yo ur vehicle as well as on possible vehi‐
cle damage. QR code
forre scue card
QR codes are attached in the fuel filler flap and
on the opposite side on the B-pillar. In theeve nt
of an accident, rescue services can use the QR
code toquickly find the appropriate rescue card
fo ryo ur vehicle. The cur rent rescue card con‐
ta ins the most impor tant information about your
ve hicle in a compact form , e.g. thero uting of the
electric lines.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Elect
ronic control units are fitted in your vehicle.
Some of these are necessary forth e safe opera‐
tion of your vehicle, while some assist you when General no
tes31

driving (driver assis
tance sy stems). In addition,
yo ur vehicle pr ovides com fort and enter tainment
functions, which are also made possible byelec‐
tronic control units.
Elect ronic control units contain da tamemories
which can temp orarily or permanently store
te ch nical information about theve hicle's operat‐
ing state, component loads, main tenance
re qu irements and tech nical events or faults.
In general, this information documents thest ate
of a component part, a module, a sy stem or the
sur roundings such as:
R operating status of sy stem components (e.g.
fi ll le vels, battery status, tyre pressure)
R status messages concerning theve hicle or
its individual components (e.g. number of
wheel revo lutions/speed, longitudinal accel‐
eration, lateral acceleration, display of fas‐
te ned seat belts)
R malfunctions or faults in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle
damage R
system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding the actual control unit
function, this data assists the manufacturer in
de tecting and rectifying faults and optimising
ve hicle functions. The majority of this data is
te mp orary and is only processed in theve hicle
itself. Only a small portion of the data is stored
in theeve nt or fault memor y.
When your vehicle is serviced, tech nical da ta
from theve hicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufactur‐
ers) or third parties (e.g. breakdown services).
Services include, forex ample, repair services,
maintenance processes, warranty claims and
qu ality assurance measures. The read out is per‐
fo rm ed via the legally prescribed port forthe
diagnostics connection in theve hicle. The
re spective service network locations or third
parties collect, process and use the data. They
document tech nical statuses of theve hicle, assist in
finding faults and impr oving quality and
are transmitted tothe manufacturer, if neces‐
sar y.Fu rthermore, the manufacturer is subject
to product liability. Forth is, the manufacturer
requ irestech nical da tafrom vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet as part of repair or maintenance
wo rk.
Depending on the selected equipment, you can
import data into vehicle con venience and info‐
ta inment functions yourself.
This includes, forex ample:
R multimedia data such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of internet services
This data can be sa ved locally in theve hicle or it
is located on a device which you ha veconnected
to theve hicle (e.g. a smartphone, USB flash 32
General no tes

drive or MP3 pla
yer). If this data is stored in the
ve hicle, you can dele teit at any time. This data
is sent tothird parties only at your requ est, par‐
ticularly when you use online services in accord‐
ance with the settings that you ha veselected.
Yo u can store or change con venience settings/
individualisations in theve hicle at any time.
Depending on the equipment, this includes, for
ex ample:
R settings forth e seat and steering wheel posi‐
tions
R suspension and climate control settings
R customisations such as interior lighting
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can cont rolth is by
means of the control elements integrated in the
ve hicle. Images and audio from the smartphone
can be output via the multimedia sy stem. Cer‐
tai n information is simultaneously trans ferred to
yo ur smartphone. Depending on
the type of integration, this can
include:
R general vehicle data
R position data
This allo wsyouto use selected apps on your
smartphone, such as navigation or music play‐
bac k.There is no fur ther interaction between the
smartphone and theve hicle; in particular, vehi‐
cle data is not directly accessible. Which type of
fur ther data processing occurs is de term ined by
th e pr ovider of the specific app used. Which set‐
tings you can make, if an y,depends on the spe‐
cific app and the operating sy stem of your
smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connec‐
tion, it enables data tobe exc hanged between
yo ur vehicle and additional sy stems. The wire‐
less network connection is enabled via theve hi‐
cle's transmission and reception unit or via con‐
nected mobile end devices (e.g. sma rtphones). Online functions can be used via
the wireless
network connection. This includes online serv‐
ices and applications/apps pr ovided bythe man‐
ufacturer or other pr oviders.
Manu factu rer's se rvices
Re garding online services of the manufacturer,
th e individual functions are described bythe
manufacturer in a suita ble place (e.g. Owner's
Manual, website of the manufacturer) along with
th ere leva nt da taprotection information. Per‐
sonal data may be used forth e pr ovision of
online services. Data is exchanged via a secure
connection, e.g. the manufacturer's designated
IT sy stems. Personal data is collected, pro‐
cessed and used via the pr ovision of services
exc lusively on the basis of legal permissions or
with prior consent.
The services and functions (sometimes subject
to afe e) can usually be activated or deactivated.
In some cases, this also applies tothe entire
ve hicle's data connection. This excludes, in par‐
ticular, legally prescribed functions and services. General no
tes33

Third party se
rvices
If it is possible touse online services from other
pr ov iders, these services are there sponsibility
of the pr ovider in question and subject tothat
pr ov ider's data pr otection conditions and terms
of use. The manufacturer has no influence on
th e conte ntexc hanged.
Fo rth is reason, please ask the service pr ovider
fo r information about the type, extent and pur‐
pose of the collection and use of personal data
when services are pr ovided bythird parties. Copyright
Information on licences for free and open-sou rce
software used in your vehicle can be found on
th e data car rier in your vehicle document wallet
and with updates on thefo llowing website:
https://www.mercedes-benz.com/opensource 34
General no tes

R
afo rw ard-facing child seat
R ach ild boos ter seat with a backrest and seat
belt guide
Mercedes-Benz recommends using a child
boos ter seat with a backrest.
The child restra int sy stem must be appropriate
to the age, weight and size of thech ild.
Obser velaws and legal requirements
Alw ays obser vethe legal requ irements when
using a child restra int sy stem in theve hicle.
Make sure that thech ild restra int sy stem is
appr oved in accordance with theva lid test speci‐
fi cations and guidelines. Further information can
be obtained at a qualified specialist workshop.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre forth is purpose.
Only use appr ovedch ild restra int sy stems
Only child restra int sy stems that meet thefo l‐
lowing UNECE standards are permit tedfo r use in
th eve hicle:
R UN-R44
R UN-R129 (i-Size child restra int sy stems) Information on
child restra int sy stem appr oval
categories and de tails on the appr oval label on
th ech ild restra int sy stem (/ page 55). De
tecting risks, avoiding dan ger Securing sy
stems forch ild restra int sy stems
in theve hicle
Only use thefo llowing securing sy stems forch ild
re stra int sy stems:
R the ISOFIX or i-Size securing rings
R theve hicle's seat belt sy stem
R theTo pTe ther anchorages
Fitting an ISOFIX or an i-Size child restra int sys‐
te m is prefer red.
Simply attaching tothe securing rings on the
ve hicle can reduce therisk of fitting thech ild
re stra int sy stem incor rectly.
When secu ring a child with the integrated seat
belt of the ISOFIX or i-Size child restra int sys‐
te m, alw ays comply with the permissible gross
we ight forth ech ild and child restra int sy stem
(/ page 59). Ad
vantage of a rear wa rd-facing child
re stra int sy stem
It is preferable totranspo rta baby or a small
ch ild in a suitable rear wa rd-facing child restra int
sy stem. In this case, thech ild sits in the oppo‐
site direction tothe direction of tr avel and faces
ba ckwa rds.
Babies and small children ha vecompa ratively
we ak neck muscles in relation tothe size and
we ight of their head. The risk of injury tothe cer‐
vical spine during an accident can be reduced in
a re ar wa rd-f acing child restra int sy stem.
Alw ays secure a child restra int sy stem cor‐
re ctly &
WARNING Risk of inju ryor death due to
incor rect ins tallation of thech ild
re stra int sy stem
The child can then not be pr otected or
re stra ined as intended. #
Be sure tocomply wi th the manufactur‐
er's ins tallation instructions forthe Occupant saf
ety51

#
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. #
Keep theve hicle key out of reach of
ch ildren. This also applies
tothe Digital Vehicle Key
st icke r. &
WARNING Risk offata l injury due to
ex posure toextreme heat or cold in the
ve hicle
If people –particularly children – are exposed
to extreme temp eratures over an extended
pe riod of time, there is a risk of serious or
ev en fata l injury! #
Never lea veanyone – pa rticularly chil‐
dren – unat tended in theve hicle. #
Never lea veanimals in theve hicle unat‐
te nded. Overvi
ewofrecommended child restra int
sy stems %
Further information on the cor rect child
re stra int sy stem can be obtained at a quali‐
fi ed specialist workshop. Mercedes-Benz
re commends that you use a Mercedes-Benz
Service Centre forth is purpose.
Securing with ISOFIX
Category 0+ (up to13 kgand appr ox.
15 months) Ty
pe 1
BABY SAFE plus
Size categor yE
App rova lE 1 04 30114 6
Order number 2
B6 6 86 8224
1 Manufacturer: Britax Römer .2 With colour code 9H95. Catego
ryI (9 to18 kgand from appr ox‐
ima tely 9 months to4ye ars) Ty
pe 1
DUO plus
Size catego ry B1
Appr oval E1 04 30113 3
Order number 2
A 000970 43 02
1 Manu facturer: Britax Römer .2 With colour code 9H95. Securing with th
eve hicle seat belt
Catego ry0 (up to10 kgand appr ox.
6 months) and category 0+ (up to13 kgand
appr ox.15 months) Ty
pe 1
BABY SAFE plus II
App rova lE 1 04 30114 6
Order number 2
A 000970 38 02
1 Manu facturer: Britax Römer .2 With colour code 9H95. 54
Occupant saf ety

Overview of climate control sy
stems Note
s on climate control An interior air
filter in combination with the pre‐
fi lter in the engine compartment must alw ays be
used so that the air conditioning sy stem, pollu‐
tion le vel monitoring and the air filtration work
cor rectl y.Make sure that thefilter is ins talled
cor rectly and thefilter housing in the engine
compartment is closed cor rectly using the cap
and alw ays tightly sealed when in operation. Use
fi lters recommended and appr ovedby
Mercedes-Benz. Alw ays ha veservice workcar‐
ri ed out at a qualified specialist workshop. Overview of
the air conditioning control
panel *
NO
TEPlug-in hybrid #
Obser vethe no tes in the Supplement.
Yo u could otherwise failto recognise
dangers. The indicator la
mps on the buttons indicate that
th e cor responding function is activated. THERMATIC air conditioning contro
l panel with/
without stationary heater (e xample)
1 w Setsthete mp erature, left
2 _ Setsthe air distribution
3 H Setsthe air flow or switches off climate
control 4
à Sets climate control toautomatic
(/ page 145)
5 ¬ Demists the windscreen
6 Vehicles with THERMATIC air conditioning
contro l panel (without stationary heater):
t calls up the air conditioning menu
Ve hicles with THERMATIC air conditioning
contro l panel (with stationary heater) or
THERMOTRONIC (with/without stationary
heater): !calls up the air conditioning
menu, switches residual heat on/off
(/ page 146)
7 ¤ Switches there ar wind owheater
on/off
8 Vehicles with THERMATIC air conditioning
contro l panel without stationary heater:
0 switches synchronisation on/off
(/ page 145)
Ve hicles with THERMOTRONIC air condition‐
ing contro l panel without stationary heater:
¿ switches the A/C function on/off
(/ page 144) Clima
tecontrol 14 3

#
Ifth eve hicle does not star t:switch off non-
essential consumers and press button 1
once.
If th eve hicle still does not start, one of thefo l‐
lowing display messages appears in the multi‐
function display: #
Place the key in the marked space See Own-
er's Manual :St arting theve hicle with thekey
in the mar ked space (emer gency operation
mode) (/ page 156).
or #
Key not detected Place smartphone in charg-
ing bracket: place the mobile phone in the
mar ked space (/ page124).
% You can swit choff the engine while driving
by pressing button 1for about thre e sec‐
onds or bypressing button 1thre e times
within thre e seconds. Be sure toobser vethe
saf ety no tes under "Driving tips"
(/ page 160).
St arting theve hicle with a Digital Vehicle
Ke yst icker
Re quirements: R
theve hicle is equipped with the "Digital Vehi‐
cle Key" function
R a Digital Vehicle Keyst icke r is present
% Affix th e Digital Vehicle Keyst icke r on your
smartphone; see Supplement.
% Mercedes-Benz recommends that you car ry
th e emer gency key in case of function
re strictions.
Using the Digital Vehicle Keyst icke rfo r the
fi rs t time #
Deactivate theke y2 (/ page 72). #
Place theke y2 inthe mar ked space 3. #
Place the Digital Vehicle Keyst icke r in the
mar ked space 1. #
Start theve hicle using thest art/ stop button.
Any fur ther starts with th e DigitalVehicle
Ke yst icker
The key is not needed for any fur ther starts. #
Place the Digital Vehicle Keyst icke r in the
mar ked space 1. #
Start theve hicle using thest art/ stop button.
If th e Digital Vehicle Keyst icke rge ts stolen, the
ke y function can be deacti vated at a Mercedes-
Benz service centre.
St arting theve hicle with theke y in the
ma rked space (emer gency operation mode)
If th eve hicle does not start and thePlace the
key in the marked space See Owner's Manual
message appears in the multifunction displa y,
yo u can start theve hicle in emer gency operation
mode. 15 6
Driving and pa rking