2020 MAZDA MODEL CX-9 USB

Troubleshooting
SiriusXM® use-related issues
SymptomCauseSolution method
SiriusXM
® loads slowly. Since SiriusXM Travel Link
® re-
ceives data from geo-synchronous
satellites and the data is transmitted
at preset intervals. When the system
is loading the SiriusXM
® data in the
background, There may be occa-
sions when the SiriusXM
® function
is waiting on data before it can be
accessed. Allow time for SiriusXM Travel
Link
® to complete the loading of
the SiriusXM® data.
Apple CarPlay™ use-related issues
Symptom CauseSolution method
Apple CarPlay™ cannot launch
even though an Apple
®-genuine
connector cord is inserted into the
USB port and it is connected to my
iPhone
®. You used the wrong USB port.
Use the USB port displaying the
mark to start Apple CarPlay™.
The error message, “Mobile device
error” is displaye d after connecting
my iPhone
® to the USB port. There is mis-communication be-
tween the vehicle's audio system
and your iPhone®.
Disconnect the connector cord from
the USB port once and then recon-
nect it.
The icon of the application I want to
use is not displayed on the home
screen of Apple CarPlay™. Only applications compatible with
Apple CarPlay™ are displayed on
the screen.
Contact the application's supplier.
Voice recognition using Siri
® is
poor or incorrect for commands or
contact names. There are many possible reasons for
this such as:
1. Poor network connectivity
2. Road noise/sound of air blow-
ing from air conditioner
3. Incorrect iPhone
® language set-
ting 1. Use the commander switch to
complete the task or wait until
there is sufficient network con-
nectivity before using Siri
®
again.
2. For better voice recognition, speak loud and clear.
3. Make sure that the iPhone
® lan-
guage is set correctly (Example:
US English vs UK English).
If you are still having difficulty us-
ing Siri
®, visit the Apple® support
site or contact Apple®.
There is a difference in the audio
volume between Bluetooth
® audio
and Apple CarPlay™. ―Check the volume of the audio on
the device connected via Blue-
tooth®. The volume on some devi-
ces connected via Bluetooth® can be
adjusted.
Interior Features
Audio Set
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Android Auto™ use-related issues
SymptomCauseSolution method
The Android Auto™ mode does not
launch even though the An-
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart-
phone. The Android Auto™ application has
not been downloaded to your An-
droid™ Smartphone.
To use Android Auto™ with your
vehicle, the Android Auto™ appli-
cation is required on your An-
droid™ Smartphone. Download the
Android Auto™ application from
the Google Play™.
You used the wrong USB port. Use the USB port displaying the
mark to start the Android Auto™
mode.
The error message, “Mobile device
error” is displayed after connecting
my Android™ Smartphone to the
USB port. There is mis-communication be-
tween the vehicle's audio system
and your Android™ Smartphone.
Disconnect the connector cord from
the USB port once and then recon-
nect it.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
®. Disconnect the other device's Blue-
tooth
® connection, disconnect the
connector cord of the Android™
Smartphone from the USB terminal
once, and then reconnect it.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode. Only applications compatible with
Android Auto™ are displayed on
the screen.
Contact the appli
cation's supplier.
Voice recognition is poor or in-
correct.
Voice recognition responds slow-
ly or it does not work. ―
If you are having difficulty using
the voice recognition, visit the An-
droid Auto™ support site or contact
Google™.
There is a difference in the audio
volume between Bluetooth
® audio
and Android Auto™. ―Check the volume of the audio on
the device connected via Blue-
tooth®. The volume on some devi-
ces connected via Bluetooth® can
be adjusted.
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
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Corporation U.S. in the United States
and other countries.

CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
WMA files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the file extension “.wma”
to the end of the file name, and then
write it to the memory.
▼ Operating Tips for AAC
AAC stands for Advanced Audio Coding,
which is standardized voice compression
established by the ISO
*1 working group
(MPEG). Audio data can be created and
stored at a higher compression ratio than
MP3.
This unit plays files with the extensions
(.aac/.m4a/.wav) as the AAC files.
CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
AAC files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the file extension “.aac”,
“.m4a”, or “.wav” to the end of the file
name, and then write it to the memory.
*1 International Organization for
Standardization
▼ Operating Tips for OGG
OGG is the audio compression format for
Xiph. Org Foundation.
Audio data can be created and stored at a
higher compression
ratio than MP3.
This unit plays files with the extension
(.ogg) as OGG files.

CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
OGG files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the file extension “.ogg”
to the end of the file name, and then
write it to the memory.
▼ Operating Tips for USB device
This unit plays audio files as follows:
Interior Features
Appendix
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Extension Playback with this unit.mp3 MP3
.wma WMA
.aac AAC
.m4a
.wav WAV
.ogg OGG
CAUTION
Do not use an audio
file extension on
files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
NOTE
Playback may not be possible depending
on the type and condition of the USB
flash memory even if the audio file
complies with the standard.
A copyright protected WMA/AAC file
cannot be played in this unit.
If a file name in th e USB memory is too
long, it could cause operation problems
such as not being able to playback the
song.
(Recommended: Within 80 characters)
The order of the music data stored in the
device may differ from the playback
order.
To prevent loss or damage of stored
data, we recommend that you always
back up your data.
(Vehicles without USB port indicated
with
)
If a device exceeds the maximum
electric current value of 1,000 mA, it
may not operate or recharge when
connected.
(Vehicles with USB port indicated with
)
If the current consumption of the
connected device exceeds the following
current value, it may not operate or
recharge.
Apple device is connected : 2,100 mA
Device compatible with BC1.2 is
connected : 1,500 mA
Device other than the above is
connected : 500 mA
Do not pull out the USB device while in
the USB mode (only pull it out while in
FM/AM radio mode).
The device will not operate if the data is
password protected.
MP3/WMA/AAC/OGG files written under
specifications other than the indicated
specification may not play normally or
files/folder names may not display
correctly.
▼ Agreements and disclaimers related
to Apple CarPlay™
This unit is compatible with Apple
CarPlay™ which can operate an iPhone
®
using the vehicle's audio device.

 iPhone, Siri and Apple Music are
registered trademarks of Apple Inc.
 Apple CarPlay is trademarks of Apple
Inc.
 iOS is a trademark or registered
trademark of Cisco in the U.S. and other
countries and is used under license.
May not be compatible depending on the
model or OS version.
Interior Features
Appendix
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CAUTION
To prevent accessory socket damage or
electrical failure, pay attention to the
following:
 Do not use accessories that require
more than 120 W (DC 12 V, 10 A).
 Do not use accessories that are not
genuine Mazda accessories or the
equivalent.
 Close the cover when the accessory
socket is not in use to prevent foreign
objects and liquids from getting into
the accessory socket.
 Correctly insert the plug into the
accessory socket.
 Do not insert the cigarette lighter into
the accessory socket.
 Noise may occur on the audio playback
depending on the device connected to
the accessory socket.
 Depending on the device connected to
the accessory socket, the vehicle's
electrical system may be affected, which
could cause the warning light to
illuminate. Disconnect the connected
device and make sure that the problem is
resolved. If the problem is resolved,
disconnect the device from the socket
and switch the ignition
off. If the problem
is not resolved, consult an Authorized
Mazda Dealer.
NOTE
To prevent discharging of the battery, do
not use the socket for long periods with the
engine off or idling.
USB Power Outlet*
Second-row seat (6:4 split
adjustable-type bench seat type,
Captain seat and second-row seat
console type)
The USB power outlets can be used
regardless of whether the ignition is
switched to ACC or ON.
Only use USB devices that have a
maximum power consumption of 10.5W
(DC5V, 2.1A) or below.
6:4 split adjustable-type bench seat type
USB power outlet
Captain seat and second-row seat
console type
USB power outlet
Interior Features
Interior Equipment
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CAUTION
To prevent USB power outlets damage or
electrical failure, pay attention to the
following:
Do not use USB devices that require more
than 10.5 W (DC 5 V, 2.1 A).
 Close the lid when the USB power outlets
are not in use to prevent foreign objects
and liquids from getting into the USB
power outlets.
 Correctly connect the USB connector into
the USB power outlets.
NOTE
The USB power outlets are designed
only for charging and they cannot be
used for connecting to the vehicle's
audio system.
To prevent discharging of the battery, do
not use the USB power outlets for long
periods with the engine off or idling.
How to connect
The groove in the armrest box can be used
to pass the cord of the device into the box
to connect it to the USB power outlets.
1. Open the lid.
2. Route the cord through the groove in the armrest box and insert the USB
connector into the USB power outlets.
6:4 split adjustable-type bench seat type
Connector
Captain seat and second-row seat
console type
Connector
Second-row seat (Captain seat and walk
through type)
The USB power outlets can be used
regardless of whether the ignition is
switched to ACC or ON.
Interior Features
Interior Equipment
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Only use USB devices that have a
maximum power consumption of 12.5W
(DC5V, 2.5A) or below.
USB power outlet
CAUTION
To prevent USB power outlets damage or
electrical failure, pay attention to the
following:
Do not use USB devices that require more
than 12.5 W (DC 5 V, 2.5 A).
 Correctly connect the USB connector into
the USB power outlets.
NOTE
The USB power outlets are designed
only for charging and they cannot be
used for connecting to the vehicle's
audio system.
To prevent discharging of the battery, do
not use the USB power outlets for long
periods with the engine off or idling.
Third-row seat
The USB power outlets can be used
regardless of whether the ignition is
switched to ACC or ON.
Only use USB devices that have a
maximum power consumption of 12.5W
(DC5V, 2.5A) or below.
USB power outlet
CAUTION
To prevent USB power outlets damage or
electrical failure, pay attention to the
following:
 Do not use USB devices that require more
than 12.5 W (DC 5 V, 2.5 A).
 Correctly connect the USB connector into
the USB power outlets.
NOTE
The USB power outlets are designed
only for charging and they cannot be
used for connecting to the vehicle's
audio system.
To prevent discharging of the battery, do
not use the USB power outlets for long
periods with the engine off or idling.
Interior Features
Interior Equipment
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DESCRIPTIONFUSE
RATING PROTECTED COMPONENT
14 F.OUTLET 15 A Accessory sockets
15 R.OUTLET1 15 A Accessory sockets
*
16USB 15 A
USB power outlet*
17 M.DEF 7.5 A
Mirror defogger*
18 R.SEAT.WARM 20 A Seat warmer*
19 AUDIO315 A Audio system
20 P.SEAT RR 30 A Power seat
*
21 P.SEAT P30 A
Power seat*
Maintenance and Care
Owner Maintenance
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