2020 MAZDA MODEL CX-5 ESP

When using Apple CarPlay™, please avoid distraction and use Apple CarPlay™ responsibly.
Stay fully aware of driving conditions and always obey applicable laws.
NOTE
Apple CarPlay™ is provided by Apple® and its use is subject to your agreement to the
Apple CarPlay™ terms of use, which are included as part of the Apple iOS terms of use.
When using Apple CarPlay™, location, speed, and other vehicle data is transferred to
your iPhone
®. For further details, refer to Apple®’s Privacy Policy.
▼ Switching to Apple CarPlay™
Connect the iPhone® by inserting the Apple®-genuine connector cord to the USB terminal
indicated by the
mark.
Refer to How to connect USB port/Auxiliary jack on page 5-17.
NOTE
When you switch your iPhone® connection from Bluetooth® to the vehicle's USB terminal,
the system switches to Apple CarPlay™. The applications which was being used via
Bluetooth
® connection can be used continuously. However, the available functions of the
applications using Bluetooth
® connection and those on Apple CarPlay™ may differ.
If the iPhone® is connected to the USB terminal not indicated by the mark, the system
operates in USB mode.
Display of Apple CarPlay™ Screen
Use any of the following methods to display the Apple CarPlay™ screen in the center
display.
Select on the home screen.
Long press on the commander switch.
Select on the home screen, and select from the Applications screen.
Apple CarPlay™ home screen
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How to use Android Auto™ mode*
▼What is Android Auto™?
Android Auto™ is an application which allows the operation of an Android™ Smartphone
using the vehicle's audio. Android Auto™ fu
nctions such as the phone, messages, music,
and map can be used with the vehicle's audio system.
CAUTION
 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF ANDROID AUTO™ (“THE
APPLICATION”) IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY
QUALITY, PERFORMANCE, ACCURACY AND EFFO RT IS WITH YOU TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, AND THAT THE APPLICATION AND INFORMATION ON THE
APPLICATION IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT
WARRANTY OF ANY KIND, AND MAZDA HE REBY DISCLAIMS ALL WARRANTIES AND
CONDITIONS WITH RESPECT TO THE APPLICATION AND INFORMATION ON THE
APPLICATION, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES AND/OR CONDITIO NS OF MERCHANTABILITY, SATISFACTORY
QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND
NONINFRINGEMENT OF THIRD PARTY RIGHTS. AS EXAMPLES, AND WITHOUT LIMITATION,
MAZDA DISCLAIMS ANY WARRANTY REGARDING THE ACCURACY OF DATA PROVIDED BY
THE APPLICATION, SUCH AS THE ACCURACY OF DIRECTIONS, ESTIMATED TRAVEL TIME,
SPEED LIMITS, ROAD CONDITIONS, NEWS, WEATHER, TRAFFIC, OR OTHER CONTENT
PROVIDED BY GOOGLE, ITS AFFILIATES, OR THIRD PARTY PROVIDERS; MAZDA DOES NOT
GUARANTEE AGAINST LOSS OF APPLICATION DATA, WHICH MAY BE LOST AT ANY TIME;
MAZDA DOES NOT GUARANTEE THAT THE APPLICATION OR ANY SERVICES PROVIDED
THROUGH THEM WILL BE PROVIDED AT ALL TIMES OR THAT ANY OR ALL SERVICES WILL BE
AVAILABLE AT ANY PARTICULAR TIME OR LOCATION. FOR EXAMPLE, SERVICES MAY BE
SUSPENDED OR INTERRUPTED WITHOUT NOTICE FOR REPAIR, MAINTENANCE, SECURITY
FIXES, UPDATES, ETC., SERVICES MAY BE UNAVAILABLE IN YOUR AREA OR LOCATION, ETC.
IN ADDITION, YOU UNDERSTAND THAT CH ANGES IN THIRD PARTY TECHNOLOGY OR
GOVERNMENT REGULATION MAY RENDER THE SERVICES AND/OR APPLICATIONS
OBSOLETE AND/OR UNUSABLE.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL MAZDA OR ITS AFFILIATES
BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES WHAT SOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES
FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE
ANY DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES,
ARISING OUT OF OR RELATED TO THE APPLICAT ION OR YOUR USE OF OR INABILITY TO USE
THE APPLICATION OR INFORMATION ON THE APPLICATION.
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When using Android Auto™, please avoid di straction and use Android Auto™ responsibly.
Stay fully aware of driving conditions and always obey applicable laws.
NOTE
Android Auto™ is provided by Google and its use is subject to your agreement to the
Android Auto™ terms of use.
When using Android Auto™, location, speed, and other vehicle data is transferred to your
smart phone. For further details, refer to Google’s Privacy Policy.
▼How to use the Android Auto™ mode
Insert an Android™ Smartphone-genuine connect
or cord into the USB terminal indicated by
the
icon to connect the Smartphone.
Refer to How to connect USB port/Auxiliary jack on page 5-17.
NOTE
When an Android™ Smartpho ne connected to Bluetooth® is connected to the vehicle's
USB terminal, Bluetooth
® is used by Android Auto™ and the system switches to Android
Auto™ mode.
If the Android™ Smartphone is connected to a USB te rminal with no icon indicated,
the system operates in USB mode.
Display of Android Auto™ Mode Screen
Use any of the following methods to display the Android Auto™ mode screen in the center
display.
Select on the home screen, and select from the Applications screen.
Select on the home screen.
Press and hold on the commander switch.
Android Auto™ mode home screen
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Canada
Phone: 800-430-0153
Web: www.mazdahandsfree.ca
 Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA
Web: www.mazdamexico.com.mx
Applicable Bluetooth
® specification (Recommended)
Ver. 1.1/1.2/2.0
EDR/2.1 EDR/3.0 (conformity)
▼ Component Parts
Microphone
Talk button, Pick-up button and Hang-up button
Microphone Audio unit
Talk button
Hang-up button Pick-up button
Microphone (hands-free)
The microphone is used for speaking voice commands or when making a Hands-free call.
Talk button
Activates the voice recognition. In
addition, it skips the voice guidance.
Pick-up button
Responds to incoming calls. In addition, after selecting a contact or dialing a number, it
places the call when the button is pressed.
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Bluetooth® Audio
Applicable Bluetooth® specification
(Recommended)
Ver. 1.1/1.2/2.0
EDR/2.1 EDR/3.0
(conformity)
Response profile
A2DP (Advanced Audio Distribution
Profile) Ver. 1.0/1.2
AVRCP (Audio/Video Remote Control
Profile) Ver. 1.0/1.3/1.4

A2DP is a profile which transmits only
audio to the Bluetooth
® unit. If your
Bluetooth
® audio device corresponds only
to A2DP, but not AVRCP, you cannot
operate it using the control panel of the
vehicle's audio system. In this case, only
the operations on the mobile device are
available the same as when a portable
audio device for a non-compliant
Bluetooth
® device is connected to the
AUX terminal.
Function A2DP AV R C P
Ve r. 1.0 Ve r.
1.3 Ve r.
1.4
Playback X X X X
Pause X X X X
File (Track)
up/down —XXX
Reverse — — X X
Fast-forward — — X X
Text display — — X X
Repeat — —De-
pends
on de- vice De-
pends
on de- vice
Function A2DP AV R C P
Ve r. 1.0 Ve r.
1.3 Ve r.
1.4
Shuffle — — De-
pends
on de- vice De-
pends
on de- vice
Scan — —De-
pends
on de- vice De-
pends
on de- vice
Folder up/
down ——— De-
pends
on de-
vice
X: Available
—: Not available
NOTE
The battery consumption of Bluetooth®
audio devices increases while
Bluetooth
® is connected.
If a general mobile phone device is USB
connected during music playback over
the Bluetooth
® connection, the
Bluetooth
® connection is disconnected.
For this reason, you cannot have music
playback over a Bluetooth
® connection
and music playback using a USB
connection at the same time.
If a device which supports AVRCP Ver.
1.6 or higher is connected, song
information may not display correctly.
The system may not operate normally
depending on the Bluetooth
® audio
device.
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If the connected device does not
correspond to MAP 1.0, the AT
command is used to download. The
downloaded message indicates that it is
already read.
Downloading using the AT command
may not function depending on the
connected device.
If an iPhone is connected, the following
functions cannot be used.
Downloading past messages
Replying to messages
iPhone is a trademark of Apple Inc.,
registered in the U.S. and other
countries.
Receiving messages
(Method 1)
When a device receives a message, a
message received notification is displayed.
The “Email Notificat ions” (E-mail) or
“Text Notifications” (SMS) setting must
be on.
Refer to Communication Settings on page
5-73.
Select
and display the message.
(Method 2)
1. Select the
icon on the home screen
to display the Communication screen.
2. Select
and display the new
message list for E-mail and SMS.
3. Select the message you would like to display.

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Refer to Troubleshooting on page 5-79.
▼Voice Command List
Voice command
When the talk button is pressed and the following command is spoken, the audio or
navigation can be operated. The commands in the () can be omitted. The specified name and
number are put into the {}.
Standard command
Voice command
Function
Help Usable commands can be verified.
Tutorial Basic voice commands and methods of use can be verified.
(Navigate/Take me/Drive) Home Set the destination to Home.
Communication (phone) related command
Voice command Function
Call {name in phonebook} (mobile/
home/work/other)
Example: “Call John Mobile” Call to the contact in th
e downloaded phonebook.
Refer to Making a Call on page 5-64.
Redial Call to the last contact you called.
Refer to Making a Call on page 5-64.
Callback Call to the last contact who called you.
Refer to Making a Call on page 5-64.
Entertainment (audio)
related command
Voice command FunctionCorresponding audio
source
(Go to/Play) Bluetooth (Audio) Switches the audio source to BT audio.
Can also switch to each audio source by similarly us-
ing commands such as FM, AM, or USB.
All
Play Artist {Artist name} Plays the selected artist. USB
Navigation related command*
For the navigation screen voice commands, refer to the separate navigation system manual.
NOTE
Some commands cannot be used depending on the grade and specification.
Some commands cannot be used depending on the device connection conditions and the
use conditions.
The commands are examples of the available commands.
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Android Auto™ use-related issues
SymptomCauseSolution method
The Android Auto™ mode does not
launch even though the An-
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart-
phone. The Android Auto™ application has
not been downloaded to your An-
droid™ Smartphone.
To use Android Auto™ with your
vehicle, the Android Auto™ appli-
cation is required on your An-
droid™ Smartphone. Download the
Android Auto™ application from
the Google Play™.
You used the wrong USB port. Use the USB port displaying the
mark to start the Android Auto™
mode.
The error message, “Mobile device
error” is displayed after connecting
my Android™ Smartphone to the
USB port. There is mis-communication be-
tween the vehicle's audio system
and your Android™ Smartphone.
Disconnect the connector cord from
the USB port once and then recon-
nect it.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
®. Disconnect the other device's Blue-
tooth
® connection, disconnect the
connector cord of the Android™
Smartphone from the USB terminal
once, and then reconnect it.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode. Only applications compatible with
Android Auto™ are displayed on
the screen.
Contact the appli
cation's supplier.
Voice recognition is poor or in-
correct.
Voice recognition responds slow-
ly or it does not work. ―
If you are having difficulty using
the voice recognition, visit the An-
droid Auto™ support site or contact
Google™.
There is a difference in the audio
volume between Bluetooth
® audio
and Android Auto™. ―Check the volume of the audio on
the device connected via Blue-
tooth®. The volume on some devi-
ces connected via Bluetooth® can
be adjusted.
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
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