2020 MAZDA MODEL 3 HATCHBACK phone

In order to serve you efficiently and
effectively, please help us by providing the
following information:
1. Your name, address, and telephonenumber
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda Distributor.
▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on some
issues may not be possi
ble. As a final step
to ensure that your concerns are being
fairly considered, M azda North American
Operations has agreed to participate in a
dispute settlement program administered
by the Better Business Bureau (BBB)
system, at no cost to you the consumer.

BBB AUTO LINE work s with consumers
and the manufacture r in an attempt to
reach a mutually acceptable resolution of
any warranty related concerns. If the BBB
is not able to facilitate a settlement they
will provide an informa l hearing before an
arbitrator.

You are required to resort to BBB AUTO
LINE before exercising rights or seeking
remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
§ 2301 et seq. To the extent permitted by
the applicable state “Lemon Law”, you are
also required to r esort to BBB AUTO
LINE before exercising any rights or
seeking remedies under the “Lemon Law”.
If you choose to seek remedies that are not
created by the Magnuson-Moss Warranty
Act or the applicable state “Lemon Law”,
you are not required to first use BBB
AUTO LINE.

The whole process normally takes 40 days
or less. The arbitration decision is not
binding on you or Mazda unless you
accept the decision. For more information
about BBB AUTO LINE, including
current eligibility st andards, please call
1-800-955-5100 or visit the BBB website
at www.bbb.org/autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every customer
directly, but if ther e is ever a question
about our decision, Mazda believes in
providing a fast, fair and free method such
as the BBB AUTO LINE to ensure Mazda
delivers on our commitment to do the right
thing for our customers!
Customer Information and Reporting Safety Defects
Customer Assistance
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11. If you accept the arbitrator's decision,Mazda will be bound by the decision,
and will comply with the decision
within a reasonable time not to exceed
30 days after we receive notice of your
acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction
is of primary conc
ern to Mazda. All
Authorized Mazda Dealers have both the
knowledge and tools to keep your Mazda
in top condition. In our experience, any
questions, problem s, or complaints
regarding the operation of your Mazda or
any other general service transactions are
most effectively resolved by your dealer. If
the cause of your dissatisfaction cannot
adequately be addressed by normal
dealership procedures, we recommend that
you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼STEP 2: Contact the Mazda
Regional Office
If you feel that you still require assistance,
ask the dealer Service Manager to arrange
for you to meet the local Mazda Service
Representative. If more expedient, contact
Mazda Canada Inc. Regional Office
nearest you for su
ch arrangements.
Regional Office address and phone
numbers are shown (page 8-8).
Customer Information and Reporting Safety Defects
Customer Assistance
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▼STEP 3: Contact the Mazda
Customer Relations Department
If still not substantia
lly satisfied, contact
the Customer Relations Department,
Mazda Canada Inc., 55 Vogell Road,
Richmond Hill, Onta rio, L4B 3K5 Canada
TEL: 1 (800) 263-4680.
Provide the Departme nt with the following
information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN).
Refer to the Vehicle Identification
Number on page 9-2 for the location
of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or
cause of dissatisfaction

The Department, in cooperation with the
local Mazda Service Representative, will
review the case to determine if everything
possible has been done to ensure your
satisfaction.

Please recognize that the resolution of
service problems in most cases requires
the use of your Mazda dealer's service
facilities, personnel and equipment. We
urge you to follow the above three steps in
sequence for most effective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern cannot
be resolved through Mazda's Customer
Satisfaction Program. If after exhausting
the procedures in this manual your
concern is still not resolved, you have
another option.

Mazda Canada Inc. participates in an
arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP). CAMVAP will advise you
about how your concern may be reviewed
and resolved by an independent third party
through binding arbitration.

Your complete satisfaction is the goal of
Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes
a valuable contribution to our achieving
that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair
and final as the award is binding on both
you and Mazda Canada Inc.
▼Canadian Motor Vehicle Arbitration
Plan (CAMVAP)
If a specific item of concern arises, where
a solution cannot be reached between an
owner, Mazda, and/or one of its dealers
(that all parties cannot agree upon), the
owner may wish to use the services
offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).

Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Puerto Rico)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. That
is why all Authorized
Mazda Dealers have the knowledge and
the tools to keep your Mazda vehicle in
top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
▼ STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the de
alership or the
OWNER.
▼ STEP 2
If, after following STEP 1, you feel the
need for further assistance, please contact
your area's Mazda representative.
Refer to PUERTO
RICO/U.S. Virgin
Island on page 8-11.

Please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. We are here to serve you.
All Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
▼Contact Your Mazda Dealer
Discuss the matter
with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been resolved by
the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS
MANAGER, then please contact the
GENERAL MANAGER of the
dealership o r the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a p erson with certain
medical condition in accordance with a
certified physician you must contact
your dealership in order to avoid the
potential loss of the warranty of your
vehicle which may occur if some third
party is hired by the customer to make
any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found here.

E-mail: click on “Contactanos” at the top
of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa de
Morelos, Ciudad de México, CP 05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you efficiently and
effectively, please help us by providing the
following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Reporting Safety Defects (Canada)
▼Reporting Safety Defects
Canadian customers who
wish to report a safety-related defect t o Transport Canada, Defect
Investigations and Recalls, may t elephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road S afety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Add-On Non-GenuineParts and Accessories
▼ Add-On Non-Genuine Parts and
Accessories
Non-genuine parts and accessories for
Mazda vehicles can be found in stores.
These may fit your vehicle, but they are
not approved by Mazda for use with
Mazda vehicles. When you install
non-genuine parts or accessories, they
could affect your vehicle's performance or
safety systems; the Mazda warranty
doesn't cover this. Before you install any
non-genuine parts or accessories, consult
an Authorized Mazda Dealer.
WA R N I N G
Always consult an Authorized Mazda
Dealer before you install non-genuine parts
or accessories:
Improperly designed parts or accessories
could seriously affect your vehicle's
performance or safety systems. This could
cause you to have an accident or increase
your chances of injuries in an accident.
Be very careful in choosing and installing
add-on electrical equipment, such as
mobile telephones, two-way radios, stereo
systems, and car alarm systems:
Incorrectly choosing or installing improper
add-on equipment or choosing an
improper installer is dangerous. Essential
systems could be damaged, causing engine
stalling, air-bag (SRS) activation,
ABS/TCS/DSC inactivation, or a fire in the
vehicle.
Mazda assumes no responsibility for
death, injury, or expenses that may result
from the installation of add-on
non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Wa r r an t y
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Cell Phones Warning
▼Cell Phones Warning
WA R N I N G
Please comply with the legal regulations
concerning the use of communication
equipment in vehicles in your country:
Use of any electrical devices such as cell
phones, computers, portable radios,
vehicle navigation or other devices by the
driver while the vehicle is moving is
dangerous. Dialing a number on a cell
phone while driving also ties-up the driver's
hands. Use of these devices will cause the
driver to be distracted and could lead to a
serious accident. If a
passenger is unable to
use the device, pull off the right-of-way to a
safe area before use. If use of a cell phone is
necessary despite this warning, use a
hands-free system to at least leave the
hands free to drive the vehicle. Never use a
cell phone or other electrical devices while
the vehicle is moving and, instead,
concentrate on the full-time job of driving.
Customer Information and Reporting Safety Defects
Cell Phones
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