2020 MAZDA MODEL 3 HATCHBACK mileage

Introduction
▼Introduction
Be careful not to hurt yourself when
inspecting your vehicle
, replacing a tire, or
doing some kind of maintenance such as
car washing. In partic ular, wear thick work
gloves such as cotton gloves when
touching areas that are difficult to see
while inspecting or working on your
vehicle. Doing inspections or procedures
with your bare hands could cause injury.

If you are unsure about any procedure this
manual describes, we strongly urge you to
have a reliable and qualified service shop
perform the work, preferably an
Authorized Mazda Dealer.

Factory-trained Mazda technicians and
genuine Mazda parts are best for your
vehicle. Without this expertise and the
parts that have been designed and made
especially for your Mazda, inadequate,
incomplete, an d insufficient servicing may
result in problems. This could lead to
vehicle damage or an accident and
injuries.

For expert advice and quality service,
consult an Authorized Mazda Dealer.

To continue warranty eligibility and to
protect your investment, it is your
responsibility to properly maintain your
vehicle according to factory recommended
schedules outlined in this manual. As part
of this you must keep your maintenance
records, receipts, repair orders and any
other documents a s evidence this
maintenance was performed. You must
present these documents, should any
warranty coverage disagreement occur.
Failure to do so ca n result in your
warranty being voided either in whole or
in part.

This evidence may consist of the
following:
The Mazda Scheduled Maintenance
Record, refer to the Warranty Booklet,
must be completely filled out showing
mileage, repair order number, date for
each service, and signed by a qualified
automotive service technician who
service vehicles.
Original copies of rep air orders or other
receipts that include the mileage and
date the vehicle was serviced. Each
receipt should be signed by a qualified
automotive service technician.
For self maintenance, a statement that
you completed the maintenance
yourself, displaying mileage and the
date the work was performed. Also,
receipts for the repla cement parts (fluid,
filters, etc.) indi cating the date and
mileage must accompany this statement.

Maintenance and Care
Essential Information
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Maintenance ItemNormal Driving Scheduled Maintenance Intervals
1st 2nd 3rd 4th 5th 6th 7th 8th
Brake and clutch fluid level IIIIIIII
Brake fluid With electrical
boosterRRRR
Disc brakes IIIIIIII
Tire rotation Rotate every 16,000 km (10,000 miles).
Tire inflation pressure and tire wear
*4IIIIIIII
Steering operation and linkages I I I I
Front and rear suspension, ball joints and wheel
bearing axial play IIII
Rear differential oil
*5
Transfer oil*5
Driveshaft dust boot II II
Bolts and nuts on chassis and body TTTT
Exhaust system and heat shields II
Emergency flat tire repair kit (if installed)
*6Inspect annually.
Cabin air filter Replace every 48 ,000 km (30,000 miles) or 24 months.
Function of all lights IIIIIIII
Chart symbols:
I: Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R: Replace
T: Ti g h t e n
Remarks:
*1 Reset the engine oil data whene ver replacing the engine oil regardless of the message/wrench indicator light
display.
*2 Use of FL-22 is recommended wh en replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/ kilometer period to ensure long-term reliability.
*4 Inspect a spare tire if installed.*5 If this component has been subm erged in water, the oil should be replaced.*6 Check the tire repair fluid exp iration date every year when performing the periodic maintenance. Replace the
tire repair fluid bottle with new one before the expiration date.
Maintenance and Care
Scheduled Maintenance
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Remarks:
*1 Reset the engine oil data whenever replacing the engine oil regardless of the message/wrench indicator light
display.
*2 If you drive your vehicle under any of the following condition s, replace the engine oil & filter every 8,000 km
(5,000 miles) or 6 months, whichever comes first.
1. The vehicle is idled for long periods or driven at low speeds , such as with police cars, taxis, or driver's
education school vehicles.
2. Driving under dusty conditions.
3. Driving for long periods in cold temperatures or driving regu larly for short distances only.
4. Driving under extremely high temperature conditions.
5. Driving continuously in mountainous regions.
*3 Also inspect the air conditioner drive belts, if installed. If the vehicle is operated primarily under any of the following conditions, inspect the drive belts more often
than the recommended intervals.
a) Driving under dusty conditions.
b) The vehicle is idled for long periods or driven at low speeds.
c) Driving for long periods in cold temperatures or driving regu larly for short distances only.
d) Driving under extremely high temperature conditions.
e) Driving continuously in mountainous regions.
f) Driving for long period in extremely wet or heavy rain condit ion.
*4 Use of FL-22 is recommended when replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*5 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. H owever, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/kilometer period to ensure long -term reliability.
*6 Inspect a spare tire if installed.*7 If this component has been submerged in water, the oil should be replaced.*8 Check the tire repair fluid expiration date every year when performing the periodic maintenance. Replace the
tire repair fluid bottle with a ne w one before the expiration date.
▼Scheduled Maintenance (Mexico)
Vehicles utilizing the vehicle status monitor feature:
The vehicle status monitor featur
e alerts you of maintenance needs by turning on the wrench
indicator light or displaying a message in the instrument panel , or both.
Every maintenance must be done when the display/wrench indicati on comes on. The dis‐
play/wrench indication will come on before reaching the maximum interval of 10,000 km,
or 6 months (after the previous maintenance).
If you drive your vehicle under any of the following conditions , follow the Severe Driving
Scheduled Maintenance and replace the engine oil and filter eve ry 5,000 km or 3 months,
whichever comes first.
Otherwise, follow the Normal Driving Scheduled Maintenance inte rvals.
1. The vehicle is idled for long periods or driven at low speeds , such as with police cars,
taxis, or driver's education school car.
2. Driving under dusty conditions.
3. Driving for long periods in co ld temperatures or driving regularly for short distances on‐
ly.
Maintenance and Care
Scheduled Maintenance
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Chart symbols:
I: Inspect: Inspect and clean, repair, adjust, fill up, or repl ace if necessary.
R: Replace
T: Tighten
Remarks:
*1 Reset the engine oil data whenever replacing the engine oil re gardless of the message/wrench indicator light
display.
*2 Use of FL-22 is recommended when replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. H owever, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/kilometer period to ensure long -term reliability.
*4 Inspect a spare tire if installed.*5 Check the tire repair fluid expiration date every year when performing the periodic maintenance. Replace the
tire repair fluid bottle with ne w one before the expiration dat e.
Mexico Residents (Severe Dri ving Scheduled Maintenance):
Number of months or kilometers , whichever comes first.
Months 3 6 9 1215182124
× 1000 km 5 10 15 20 25 30 35 40
Engine oil & filter
*1RRRRRRRR
Maintenance Interval (other than engine
oil & filter replacement)
*21st 2nd 3rd4th
Chart symbols:
R: Replace
Remarks:
*1 Reset the engine oil data whenever replacing the engine oil re gardless of the message/wrench indicator light
display.
*2 Follow Maintenance Interval lis ted in Normal Driving Scheduled Maintenance.
Maintenance and Care
Scheduled Maintenance
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In order to serve you efficiently and
effectively, please help us by providing the
following information:
1. Your name, address, and telephonenumber
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda Distributor.
▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on some
issues may not be possi
ble. As a final step
to ensure that your concerns are being
fairly considered, M azda North American
Operations has agreed to participate in a
dispute settlement program administered
by the Better Business Bureau (BBB)
system, at no cost to you the consumer.

BBB AUTO LINE work s with consumers
and the manufacture r in an attempt to
reach a mutually acceptable resolution of
any warranty related concerns. If the BBB
is not able to facilitate a settlement they
will provide an informa l hearing before an
arbitrator.

You are required to resort to BBB AUTO
LINE before exercising rights or seeking
remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
§ 2301 et seq. To the extent permitted by
the applicable state “Lemon Law”, you are
also required to r esort to BBB AUTO
LINE before exercising any rights or
seeking remedies under the “Lemon Law”.
If you choose to seek remedies that are not
created by the Magnuson-Moss Warranty
Act or the applicable state “Lemon Law”,
you are not required to first use BBB
AUTO LINE.

The whole process normally takes 40 days
or less. The arbitration decision is not
binding on you or Mazda unless you
accept the decision. For more information
about BBB AUTO LINE, including
current eligibility st andards, please call
1-800-955-5100 or visit the BBB website
at www.bbb.org/autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every customer
directly, but if ther e is ever a question
about our decision, Mazda believes in
providing a fast, fair and free method such
as the BBB AUTO LINE to ensure Mazda
delivers on our commitment to do the right
thing for our customers!
Customer Information and Reporting Safety Defects
Customer Assistance
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▼California Customers
1. Mazda North American Operations
participates in BBB AUTO LINE, a
mediation/arbitration program
administered by the Council of Better
Business Bureaus [4200 Wilson
Boulevard, Arlington, Virginia 22203]
through local Better Business Bureaus.
BBB AUTO LINE and Mazda have
been certified by the Arbitration
Certification Program of the California
Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage
you to bring it to our attention. If we
are unable to resolve it, you may file a
claim with BBB AUTO LINE. Claims
must be filed with BBB AUTO LINE
within six (6) months after the
expiration of the warranty.
3. To file a claim with BBB AUTO
LINE, call 1-800-955-5100. There is
no charge for the call.
4. In order to file a claim with BBB
AUTO LINE, you will have to provide
your name and address, the brand
name and vehicle identification
number (VIN) of your vehicle, and a
statement of the nature of your
problem or complaint. You will also be
asked to provide: the approximate date
of your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at the
time any problem(s) were first brought
to the attention of Mazda or one of our
dealers, and a statement of the relief
you are seeking.
5. BBB AUTO LINE staff may try tohelp resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims within
the program's ju risdiction may be
presented to an arbitrator at an
informal hearing. T he arbitrator's
decision should ordinarily be issued
within 40 days from the time your
complaint is filed; there may be a
delay of 7 days if you did not first
contact Mazda about your problem, or
a delay of up to 30 days if the
arbitrator requests an inspection/report
by an impartial technical expert or
further investigat ion and report by
BBB AUTO LINE.
6. You are required to use BBB AUTO
LINE before asserting in court any
rights or remedies conferred by
California Civil Code Section 1793.22.
You are also required to use BBB
AUTO LINE before exercising rights
or seeking remedies created by Title I
of the Magnuson-Moss Warranty Act,
15 U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civil Code Section 1793.22
or Title I of the Magnuson-Moss
Warranty Act, resort to BBB AUTO
LINE is not required by those statutes.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Puerto Rico)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. That
is why all Authorized
Mazda Dealers have the knowledge and
the tools to keep your Mazda vehicle in
top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
▼ STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the de
alership or the
OWNER.
▼ STEP 2
If, after following STEP 1, you feel the
need for further assistance, please contact
your area's Mazda representative.
Refer to PUERTO
RICO/U.S. Virgin
Island on page 8-11.

Please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. We are here to serve you.
All Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
▼Contact Your Mazda Dealer
Discuss the matter
with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been resolved by
the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS
MANAGER, then please contact the
GENERAL MANAGER of the
dealership o r the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a p erson with certain
medical condition in accordance with a
certified physician you must contact
your dealership in order to avoid the
potential loss of the warranty of your
vehicle which may occur if some third
party is hired by the customer to make
any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found here.

E-mail: click on “Contactanos” at the top
of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa de
Morelos, Ciudad de México, CP 05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you efficiently and
effectively, please help us by providing the
following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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