WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that can
call for help if you are in an accident. If a
crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts [if
equipped], or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth enabled phone. You can learn
more about the 911 Assist feature, by visiting:
Website
www.owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off, the triggers
for 911 Assist. If a connected cell phone
sustains damage or loses its connection to
SYNC during a crash, SYNC will search for
and try to connect to a previously paired cell
phone. SYNC will then attempt to call the
emergency services. Before making the call:
•
SYNC provides a short window of time,
about 10 seconds, to cancel the call. If
you fail to cancel the call, SYNC attempts
to dial 911.
• SYNC says the following, or a similar
message: SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel.
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to
immediately provide your name, phone
number and location, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Recording (page 10). EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911 Assist
to make an emergency call if you can do
it yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
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WARNING: Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the U.S., Canada or in a
territory in which 911 is the emergency
number. Note:
If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number.
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system
has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the FCC
Rules and with Industry Canada
license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1)
This device may not cause harmful
interference, and (2) This device must accept
any interference received, including
interference that may cause undesired
operation.
WARNING: Changes or modifications
not expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term "IC:" before the radio certification
number only signifies that Industry Canada
technical specifications were met.
The typical operating range for your
transmitter is approximately 33 ft (10 m).
Vehicles with the remote start feature will
have a greater range. One of the following could cause a decrease
in operating range:
•
Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
The radio frequency used by your remote
control can also be used by other radio
transmitters, for example amateur radios,
medical equipment, wireless headphones,
wireless remote controls, cell phones, battery
chargers and alarm systems. If the
frequencies are jammed, you will not be able
to use your remote control. You can lock and
unlock the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended.
Note: If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage. Intelligent Access
(If Equipped)
The system uses a radio frequency signal to
communicate with your vehicle and authorize
your vehicle to unlock when one of the
following conditions are met:
• You activate the front exterior door
handle switch.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference is
present in the area or if the transmitter
battery is low, you may need to mechanically
unlock your door. You can use the
mechanical key blade in your intelligent
access key to open the driver door in this
situation.
See Remote Control (page 58).
REMOTE CONTROL
Intelligent Access Key
Note: You may not be able to shift out of
park (P) unless the remote control is inside
your vehicle.
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WARNING: Do not set MyKey
maximum speed limit to a limit that will
prevent the driver from maintaining a safe
speed considering posted speed limits and
prevailing road conditions. The driver is
always responsible to drive in accordance
with local laws and prevailing conditions.
Failure to do so could result in accident or
injury. •
Various vehicle speed minders can be
set. Once you select a speed, it will be
shown in the display, followed by an
audible tone when the preselected
vehicle speed is exceeded.
• Audio system maximum volume of 45%.
A message will be shown in the display
when you attempt to exceed the limited
volume. Also, the speed-sensitive or
compensated automatic volume control
will be disabled.
• Always on setting. When this is selected,
you will not be able to switch off
AdvanceTrac ™ or traction control, 911
Assist or Emergency Assistance, or the
do not disturb feature (if your vehicle is
equipped with these features).
CREATING A MYKEY
Use the information display to create a
MyKey: 1. Insert the key you want to program into
the ignition. If your vehicle is equipped
with a push-button start, place the remote
control into the backup slot. See Starting
a Gasoline Engine
(page 173).
2. Switch the ignition on.
3. Access the main menu in the information
display and then scroll through the
menus to change the settings of your
MyKey. From the MyKey menu select the
option Create MyKey.
See Information
Displays (page 116).
4. When prompted, hold the OK button until
you see a message informing you to label
this key as a MyKey. The programmed
restrictions apply when you key off, open
and close the driver door and restart your
vehicle with the programmed key or
transmitter.
MyKey is successfully created. Make sure
you label it so you can distinguish it from the
admin keys.
You can also program configurable settings
for the key(s). See
Programming and
Changing Configurable Settings.
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POWER LIFTGATE
WARNING: It is extremely dangerous
to ride in a cargo area, inside or outside of
a vehicle. In a crash, people riding in these
areas are more likely to be seriously
injured or killed. Do not allow people to
ride in any area of your vehicle that is not
equipped with seats and seatbelts. Make
sure everyone in your vehicle is in a seat
and properly using a seatbelt. Failure to
follow this warning could result in serious
personal injury or death. WARNING: Make sure that you fully
close the liftgate to prevent exhaust fumes
from entering your vehicle. If you are
unable to fully close the liftgate, open the
air vents or the windows to allow fresh air
to enter your vehicle. Failure to follow this
instruction could result in personal injury
or death. WARNING:
Make sure that you fully
close the liftgate to prevent passengers
and cargo from falling out. Failure to follow
this instruction could result in personal
injury or death. WARNING:
Keep keys out of reach
of children. Do not allow children to
operate or play near an open or moving
power liftgate. You should supervise the
operation of the power liftgate at all times.
Note: Make sure that you close the liftgate
before operating or moving your vehicle,
especially in an enclosure, like a garage or
a parking structure. This could damage the
liftgate and its components.
Note: Do not hang anything, for example a
bike rack, from the glass or liftgate. This
could damage the liftgate and its
components.
The liftgate only operates with the
transmission in park (P). Three warning tones sound as the liftgate
begins to power close. If there is a problem
with the open or close request, one of the
following may occur:
•
A tone sounds if the ignition is on and
the transmission is not in park (P).
• A tone sounds if the battery voltage is
below the minimum operating voltage.
• A tone sounds if the liftgate is not fully
closed and your vehicle is moving at a
speed greater than
3 mph (5 km/h).
If the liftgate starts to close after it has fully
opened, this indicates there may be
excessive weight on the liftgate or a possible
strut failure. A repetitive tone sounds and
the liftgate closes under control. A repetitive
tone sounds and the liftgate closes under
control. If the liftgate continues to close after
opening, have the system checked by an
authorized dealer.
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PASSIVE ANTI-THEFT SYSTEM
Note:
The system is not compatible with
non-Ford aftermarket remote start systems.
Use of these systems may result in engine
starting problems and a loss of security
protection.
Note: Metallic objects, electronic devices
or a second coded key on the same key
chain may result in vehicle starting problems,
especially if they are too close to the key
when starting your vehicle. Prevent these
objects from touching the coded key when
starting your vehicle. Switch the ignition off,
move all objects on the key chain away from
the coded key and restart your vehicle if a
problem occurs.
Note: Do not leave a duplicate coded key
in your vehicle. Always take your keys and
lock all doors when leaving your vehicle. SecuriLock™
The system helps prevent the engine from
starting unless you use a coded key
programmed to your vehicle. Using the
wrong key may prevent your vehicle from
starting. A message may appear in the
information display.
If you are unable to start your vehicle with a
coded key, it is not operating correctly. A
message may appear in the information
display.
Automatic Arming
The system arms when you switch the
ignition off.
Automatic Disarming
The system disarms when you switch the
ignition on with a coded key.
Replacement Keys
Note:
Your vehicle comes with two keys. The intelligent access key functions as a
programmed key that operates the driver
door lock and turns on the intelligent access
with push button start system, as well as a
remote control.
If your coded keys are lost or stolen and you
do not have an extra coded key, you need
to erase the key codes from your vehicle and
program new coded keys. Contact an
authorized dealer.
Store a spare intelligent access key away
from your vehicle in a safe place. You can
purchase replacement keys or remote
controls from an authorized dealer.
Programming a Spare Intelligent Access
Key
Note:
You can program a maximum of four
intelligent access keys to your vehicle.
You must have two previously programmed
intelligent access keys inside your vehicle
and the new unprogrammed intelligent
access keys readily accessible. Contact an
authorized dealer to have the spare key
programmed if two previously programmed
keys are not available.
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Headlamp High Beam
Push the lever away from you to
switch the high beam on.
Push the lever away from you again or pull
the lever toward you to switch the high beam
off. Flashing the Headlamp High Beam
Slightly pull the lever toward you and release
it to flash the headlamps.
AUTOLAMPS
WARNING: The system does not
relieve you of your responsibility to drive
with due care and attention. You may need
to override the system if it does not turn
the headlamps on in low visibility
conditions, for example daytime fog. Autolamps turn the headlamps on in low light
situations or when the wipers operate. Switch the lighting control to the
autolamps position.
The headlamps remain on for a period of
time after you switch the ignition off. Use the
information display controls to adjust the
period of time that the headlamps remain
on.
Note: If you switch the autolamps on, you
cannot switch the high beams on until the
system turns the low beams on.
Windshield Wiper Activated Headlamps
When you switch the autolamps on, the
headlamps turn on within 10 seconds of
switching the wipers on. They turn off
approximately 60 seconds after you switch
the windshield wipers off.
The headlamps do not turn on with the
wipers:
• During a single wipe.
• When using the windshield washers.
• If the wipers are in intermittent mode.
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AUTOMATIC HIGH BEAM
CONTROL INDICATORS
The indicator illuminates to confirm
when the system is ready to assist.
OVERRIDING AUTOMATIC HIGH
BEAM CONTROL WARNING: The system does not
relieve you of your responsibility to drive
with due care and attention. You may need
to override the system if it does not turn
the high beams on or off. WARNING:
You may need to
override the system when approaching
other road users. WARNING:
You may need to
override the system during inclement
weather. Push the lever away from you to switch
between high beam and low beam.
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