NETWORK CONNECTIVITY – TROUBLESHOOTING
Wi-Fi Network
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi network. –Password error.
•Enter the correct network password.
– Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or to a place where the ne\
twork signal
is not obstructed.
– Multiple access points in range with the same SSID.
•Use a unique name for your SSID,. Do not use the default name unless it contains a
unique identifier, for example as part of the MAC address.
The Wi-Fi connection disconnects after
successful connection. –
Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or to a place where the ne\
twork signal
is not obstructed.
I am close to a Wi-Fi hotspot but the network
signal strength is weak. –
Obstructed network signal.
•If your vehicle has a heated windshield, position your vehicle so that t\
he windshield
is not facing the Wi-Fi hotspot.
• If your vehicle has metallic tinting on the windows but not on the winds\
hield, position
your vehicle so that the windshield is facing the Wi-Fi hotspot or open \
the windows
that are facing the hotspot.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 201906, Second-Printing Network Connectivity
Possible Cause and Resolution
Symptom
•If your vehicle has metallic tinting on the windows and the windshield, \
open the
windows that are facing the hotspot.
• If your vehicle is in a garage and you have the garage door closed, open\
the garage
door.
I cannot see a network in the list of available
networks that I expect to see. –
Hidden network.
•Make the network visible and try again.
I cannot see the Wi-Fi Hotspot name when I
search for Wi-Fi networks on my cell phone
or other device. –
System limitation.
•Make sure Wi-Fi hotspot visibility is on.
• The system does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to a place where the ne\
twork signal
is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance of terms and conditi\
ons.
•Test the connection using another device. If the network requires a subscription or
acceptance of terms and conditions, contact the network service provider\
.
The system seems to connect to a Wi-Fi
network and the signal strength is excellent
but the software does not update.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 201906, Second-Printing Network Connectivity
Switching the Heated Exterior Mirrors
On and Off
Touch the button.
Switching the Heated Windshield On
and Off Touch the button to clear the
windshield of thin ice and fog. The
heated windshield turns off after a
short period of time.
Switching the Heated Rear Window On
and Off Touch the button to clear the rear
window of thin ice and fog.
Switching the Heated Seats On and Off Touch the button to cycle through
the various heat settings. Switching the Heated Steering Wheel
On and Off Touch the button.
Switching Maximum Air Conditioning
On and Off Touch the button for maximum
cooling.
Recirculated air flows through the instrument
panel air vents, air conditioning turns on and
the blower motor adjusts to the highest
speed.
Switching Maximum Defrost On and
Off Touch the button for maximum
defrosting.
Air flows through the windshield air vents,
and the blower motor adjusts to the highest
speed.
You can also use this setting to defog and
clear the windshield of a thin covering of ice. Note:
To prevent window fogging, you
cannot select recirculated air when
maximum defrost is on.
Note: The heated rear window also turns on
when you select maximum defrost.
Switching Recirculated Air On and Off Touch the button to switch
between outside air and
recirculated air.
The air currently in the passenger
compartment recirculates. This may reduce
the time needed to cool the interior, when
used with A/C, and reduce unwanted odors
from entering your vehicle.
Note: Recirculated air may turn off, or
prevent you from switching on, in all air flow
modes except MAX A/C to reduce the risk
of fogging. Recirculation may also turn on
and off in various air distribution control
combinations during hot weather to improve
cooling efficiency.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 201906, Second-Printing SYNC™ 3E266189 E184884
•
Heater Setting: The engine is on because
of the heater setting. Reduce or switch
off the heater setting to return to electric
operation.
• Neutral Gear: The engine is on because
the vehicle is in neutral (N). Shift out of
neutral gear to return to electric
operation.
• Engine Cold: The engine is on because
it is cold. The vehicle returns to electric
operation once the engine is sufficiently
warm.
• Battery Charging: The engine is on to
charge the high-voltage battery. The
vehicle returns to electric operation once
the battery is sufficiently charged.
• Low Gear: The engine is on because the
vehicle is in low gear. Shift out of low
gear to return to electric operation.
• Normal Operation: The engine is on to
optimize vehicle operation. The vehicle
returns to electric operation when
possible. •
Low Use: The engine is on to maintain
engine oil quality. The vehicle returns to
electric operation when low engine use
mode is complete.
• Engine Braking Active: The engine is on
to provide increased powertrain braking.
This can occur when you turn on the
grade assist feature, when speed control
is on or when driving with your foot off
the accelerator pedal. Turning off grade
assist or speed control may allow the
vehicle to return to electric operation.
• Battery Temperature: The engine is on
due to high or low high-voltage battery
temperature. This is a normal operating
condition. The vehicle returns to electric
operation when possible.
• Drive Mode: The engine is on due to the
drive mode selection. Select an
appropriate drive mode for electric only
operation. Charge Settings The Charge Settings information
for your plug-in hybrid vehicle is
available through the Home screen
or under Vehicle Settings. To Improve your
charging experience, your vehicle has the
following convenience features.
Charge Times
Once you set up Charge Times for a specific
charging location, your vehicle prioritizes
charging based on your preferred time
settings. You can set two preferred charging
time windows for weekdays and two for
weekends. This feature allows you to take
advantage of electric utility rate plans that
offer lower pricing during certain times of
day. Contact your utility company to see what
plans are available.
Note: You can also set up and use these
features using the Lincoln Way app.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 201906, Second-Printing SYNC™ 3E304452
7. On the Select preferred WEEKDAY or
WEEKEND Charge Times screen, use the
circular 24 hour clock to select your
charging time windows. You can select
up to two time windows by pressing and
dragging across the hour buttons. When
you have selected your preferred times
then press Next to return to the Preferred
Charge Times screen. Repeat for
WEEKEND or WEEKDAY as desired.
Once you are done setting preferred
charge times, press Save.
Note: Selecting all or none of the 24 hours
results in any time of day given equal priority
for charging.
8. Your saved location now shows on the Charge Times screen. Select Done to
return to the main charge settings screen.
Whenever your vehicle is at a saved
charging location, the charge settings
screen displays the location name, and
the charging times are based on your
Charge Time settings for that location
plus the next Departure Time. Note:
Reaching your max charge level by
your next Departure Time is always the
priority. When Charge Times are set,
charging outside your preferred charging
time windows could be necessary in order
to finish by your next Departure Time.
Departure Time Settings
1. Select Charge Preferences on the Charge Settings screen.
2. Select Departure Time Setup on the Edit
Charge Preferences screen.
3. Two time settings show for each day of the week on the Departure Times
schedule screen. Select any one.
4. On the Departure Time settings screen, set your desired departure time, cabin
temperature and days of the week to
repeat. Press Save.
5. Your settings are now shown on the Departure Times schedule screen. Press
Back two times to return to the main
charge settings screen. The next
departure time and cabin temperature
setting display. Note:
Cabin conditioning can perform
differently depending on if you plug in with
the included convenience cord or a higher
power charging station. The power available
for conditioning is limited to the charging
station power available.
Note: Your vehicle may not always reach
the set cabin temperature due to charging
and ambient temperature conditions. This is
normal operation
APPS
The system allows you interact with select
mobile apps while keeping your eyes on the
road. Voice commands, your steering wheel
buttons, or a quick tap on your touchscreen
give you advanced control of compatible
mobile apps. You can also stream your
favorite music or podcasts, share your time
of arrival with friends, and keep connected
safely.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist features
like Parking Aids, Lane Keeping system,
Pedestrian Detection, and Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings like
windows, alarm, lighting, backup starting
passcode, and MyKey settings.
Lincoln Way
Select this tile to adjust the Lincoln Way
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset the
system.
911 Assist
(If Equipped)
Select this tile to switch 911 Assist on and off. Automatic Updates
Select this tile to adjust automatic update
settings.
Mobile Apps
Select this tile to adjust permissions, enable,
disable, and update mobile apps.
Display
Select this tile to adjust display settings like
brightness and auto dim.
Charge Settings
(If Equipped)
Select this tile to adjust the electric vehicle
charge setting.
Voice Control
Select this tile to adjust voice control settings
like command confirmations and displayed
lists.
Navigation
(If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance. Multi Contour Seats
(If Equipped)
Select this tile to adjust the position and
massage function of your multi contour seats.
Seats
(If Equipped)
Select this tile to adjust the lumbar function
of your seat.
Message Center
(If Equipped)
Select this tile to view vehicle messages.
Personal Profiles
(If Equipped)
Select this tile to adjust recalled memory
features when using personal profiles.
Valet Mode
(If Equipped)
Select this tile to enable and disable valet
mode.
Ambient Lighting
(If Equipped)
Select this tile to change the color or
intensity of the interior lighting.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
Wi-Fi Connectivity
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi network. –Password error.
•Enter the correct network password.
– Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or to a place where the ne\
twork signal
is not obstructed.
– Multiple access points in range with the same SSID.
•Use a unique name for your SSID,. Do not use the default name unless it contains a
unique identifier, for example as part of the MAC address.
The Wi-Fi connection disconnects after
successful connection. –
Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or to a place where the ne\
twork signal
is not obstructed.
I am close to a Wi-Fi hotspot but the network
signal strength is weak. –
Obstructed network signal.
•If your vehicle has a heated windshield, position your vehicle so that t\
he windshield
is not facing the Wi-Fi hotspot.
• If your vehicle has metallic tinting on the windows but not on the winds\
hield, position
your vehicle so that the windshield is facing the Wi-Fi hotspot or open \
the windows
that are facing the hotspot.
• If your vehicle has metallic tinting on the windows and the windshield, \
open the
windows that are facing the hotspot.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
Multi-Point Inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioning hoses
Engine air filter
Suspension components for leaks or damage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and proper pressure2
Fluid levels 1
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer
2 If your vehicle is equipped with a temporary mobility kit, check the tir\
e sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive way
to perform a thorough inspection of your
vehicle. Your checklist gives you immediate
feedback on the overall condition of your
vehicle.
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Corsair (CTF) Canada/United States of America, enUSA, Edition date: 201906, Second-Printing Scheduled Maintenance