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Possible Cause and Resolution
Symptom
•If your vehicle has metallic tinting on the windows and the windshield, \
open the
windows that are facing the hotspot.
• If your vehicle is in a garage and you have the garage door closed, open\
the garage
door.
I cannot see a network in the list of available
networks that I expect to see. –
Hidden network.
•Make the network visible and try again.
I cannot see the Wi-Fi Hotspot name when I
search for Wi-Fi networks on my cell phone
or other device. –
System limitation.
•Make sure Wi-Fi hotspot visibility is on.
• The system does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to a place where the ne\
twork signal
is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet connection.
•Use an more reliable Wi-Fi hotspot.
Software downloads take too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance of terms and conditi\
ons.
•Test the connection using another device. If the network requires a subscription or
acceptance of terms and conditions, contact the network service provider\
.
The system seems to connect to a Wi-Fi
network and the signal strength is excellent
but the software does not update.
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Mobile Network
Possible Cause and Resolution
Symptom
–Modem is not enabled.
•Enable the modem through Lincoln Way.
– Weak network signal.
•Move your vehicle closer to a place where the network signal is not obst\
ructed.
I cannot confirm association with Lincoln Way
when trying to enable the modem.
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CREATING A WI-FI HOTSPOT
You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it for
access to the Internet.
Press the button to enter the
settings menu.
1. Select Lincoln Connect.
2. Select
Vehicle Hotspot.
Note: The vehicle hotspot default setting is
on.
Finding the Wi-Fi Hotspot Name and
Password Press the button to enter the
settings menu.
1. Select
Lincoln Connect.
2. Select
Vehicle Hotspot.
3. Select
Settings.
Note: The SSID is the hotspot name.
4. Select
View Password. Connecting a Device to the Wi-Fi
Hotspot
1.
On your device, turn on Wi-Fi and select
the hotspot from the list of available Wi-Fi
networks.
2. When prompted, enter the password.
Purchasing a Data Plan
1. Connect a device to the hotspot.
Note: The vehicle network carrier’ s portal
opens on your device.
2. If the portal does not open on your device, open a website and it redirects
to the vehicle network carrier’ s portal.
Note: Secure websites do not redirect.
3. Follow the instructions on the carrier portal to purchase a plan.
Note: If you have an active plan, the system
does not redirect to the vehicle network
carrier’ s portal when you connect a device.
Visit the vehicle network carrier’ s website to
purchase more data. Note:
If data usage information is available
in the vehicle hotspot menu, it is
approximate.
Note: If you carry out a master reset, the
system does not remove your vehicle from
your vehicle network carrier’ s account. To
remove your vehicle from the account,
contact your vehicle network carrier.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.
CHANGING THE WI-FI HOTSPOT
NAME OR PASSWORD Press the button to enter the
settings menu.
1. Select
Lincoln Connect .
2. Select
Vehicle Hotspot.
3. Select
Settings.
4. Select
Edit .
5. Select
Change SSID Name.
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6. Enter your required SSID.
7. Select Done.
8. Select
Change Password .
9. Enter your required password.
10. Select
Done.
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GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Radio Frequencies and Reception
Factors
Note:
Listening to loud audio for long
periods of time could damage your hearing. Radio Reception Factors
The further you travel from an AM or FM station, the weaker the signal and the weaker the reception.
Distance and strength
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, \
parking garages, dense tree foliage and
thunderstorms can interfere with the reception.
Terrain
When you pass a ground-based broadcast repeating tower, a stronger signal may overtake a weaker one and
result in the audio system muting.
Station overload
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AUDIO UNIT
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Note:
Depending on your vehicle option
package, the controls may look different
from what you see here. Note:
The touchscreen system controls most
of the audio features.
Adjusting the Volume Turn to adjust the volume.Changing Radio Stations
In radio mode, turn to search through the
radio frequency band.
In satellite radio mode, turn to find the
previous or next available satellite radio
station.
Ejecting the CD
(If Equipped)
Press and release the button to
eject a CD.
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Inserting a CD (If Equipped)
Insert a CD into the CD slot.
Note: The CD player slot is in the front
storage compartment.
See Center Console
(page 178).
Selecting the Audio Modes Press and release the button to
access different audio modes, for
example AM, FM and CD.
Setting a Memory Preset
Tune to a station then press and hold one of
the memory preset buttons on the
touchscreen. The audio mutes briefly while
the system saves the station and returns
once the station is stored.
Switching the Audio Unit On and Off Press and release the button. Using Seek, Fast Forward and Reverse In radio mode, select a frequency band and
press and release either button. The system
stops at the first station it finds in that
direction.
In CD mode, press and release to select the
next or previous track. Press and hold to
move quickly forward or backward through
the current track.
In satellite radio mode, press and release to
select the next or previous satellite radio
station. If you select a specific category, such
as jazz, rock or news, press to find the next
or previous station in the category you select.
Rear Passenger Audio Controls (If Equipped)
Note:
Depending on your vehicle option
package, the controls may look different
from what you see here.
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Adjusting the Volume
Turn to adjust the volume. Using Seek, Fast Forward and Reverse In radio mode, press either button to scroll
through the presets from the front radio. To
select a radio station, press and hold to move
quickly forward or backward through the
radio stations.
In CD or USB mode, press to select the next
or previous track. Press and hold to move
quickly forward or backward through the
selected media source.
Selecting the Audio Modes
Press and release the button to
access different media modes, for
example AM, FM, CD, and USB.
Switching the Display On and Off Press and release the button.DIGITAL RADIO (IF EQUIPPED)
Note: HD Radio broadcasts are not available
in all markets.
HD Radio technology is the digital evolution
of analog AM/FM radio. Your system has a
special receiver that allows it to receive
digital broadcasts, where available, in
addition to the analog broadcasts, it already
receives. Digital broadcasts provide a better
sound quality than analog broadcasts with
free, crystal-clear audio and no static or
distortion. For more information, and a guide
to available stations and programming,
please visit www.hdradio.com.
When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the HD Radio logo on your
screen. When this logo is available, you may
also see Title and Artist fields on-screen.
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