2020 LEXUS NX300h service

631-3. Lexus Enform
LEXUS NX300h Owners Manual_USA_M78530_en
1
For safety and security
When the power switch is turned to
ON mode, the red indicator light
comes on for 2 seconds then turns off.
Afterward, the gree n indicator light
comes on, indicating that the service is
active.
The following indicator light patterns
indicate specific system usage condi-
tions:
 Green indicator light on = Active
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the ag ent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty- based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
Safety Connect LED light Indi-
cators
Safety Connect services

641-3. Lexus Enform
LEXUS NX300h Owners Manual_USA_M78530_en
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.
ANSI (American National Stan-
dards Institute) C95.1 [1992]
 NCRP (National Council on Radia-
tion Protection and Measurement)
Report 86 [1986]
 ICNIRP (International Commission
on Non-Ionizing Radiation Protec-
tion) [1996]
Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
120 scientists, engi neers, and physi- cians from universities, and govern-
ment health agencies and industries
reviewed the available body of
research to develop the ANSI Stan-
dard (C95.1).
The design of Safety Connect com-
plies with the FCC guidelines in addi-
tion to those standards.
Safety information for Safety
Connect

651-3. Lexus Enform
LEXUS NX300h Owners Manual_USA_M78530_en
1
For safety and security
*:If equipped
After you sign the Telematics Subscrip-
tion Service Agreement, download the
Lexus Enform Remote app from your
cellular phone’s app store, and register
within the app (or enroll and complete
registration at the dealer), you can
begin using these services. ( P.60)
A variety of subscription terms are
available. Contact your Lexus dealer,
or call 1-800-25-LEXUS (1-800-
255-3987) for further subscription
details.
■Availability of service
Lexus Enform Remote is not available in
some countries or areas.
■Lexus Enform Remo te Information
●Lexus Enform Remote should only be
used by authorized users.
●Laws in some communities may require
that the vehicle be within view of the user
when operating Lexus Enform Remote. In some states, use of Lexus Enform
Remote may violate state or local laws.
Before using Lexus Enform Remote,
check your state and local laws.
●Any malfunction of the Lexus should be
repaired by your Lexus dealer.
●Lexus Enform Remote is designed to
work at temperatures above -22°F (-
30°C). This specification is related to the
Lexus Enform Remote
operation, but is
dependent on the vehicle’s operating
temperature range which may be differ-
ent.
●Content is subject to change without
notice.
●Some features of the Lexus Enform
Remote may not be available on some
models.
●Additional information can be found at
www.lexus.com/enform/
.
●Availability of functions of the Lexus
Enform service is de pendent on network
reception level.
■Safety information for Lexus Enform
Remote
Refer to the safety information for Safety
Connect: P.64
Lexus Enform Remote*
Lexus Enform Remote is a cellular
phone application that lets you view
and remotely control certain
aspects of your vehicle.
For details about the functions and
services of this application, refer to
http://www.lexus.com/enform/
.
Function of the Lexus Enform
Remote is achieved by using an
embedded cellular device in the
vehicle (DCM: Data Communica-
tion Module).
Subscription

661-3. Lexus Enform
LEXUS NX300h Owners Manual_USA_M78530_en
*:If equipped
■Availability of service
Lexus Enform Service Connect is not avail-
able in some countries or areas.
■Lexus Enform Serv ice Connect Infor-
mation
Availability of functions of the Lexus Enform
Service Connect is dependent on network
reception level.
■Safety information for Lexus Enform
Service Connect
Refer to the safety information for Safety
Connect: P.64
Lexus Enform Service Con-
nect*
Lexus Enform Service Connect
uses embedded telematics hard-
ware to collect an d transmit vehicle
data that allows Lexus to provide:
 Vehicle Health Report (VHR)
(Safety Recalls, Service Cam-
paigns, Current Vehicle Alerts,
Required Maintenance, and Vehi-
cle Condition Status)
 Maintenance Notifications
 Vehicle Alert Notifications
For details about this service and
how to register, refer to
http://www.lexus.com/enform/
.
The Lexus Enform Service Con-
nect is achieved by using a Data
Communication Module (DCM)
built in the vehicle.

701-4. Hybrid system
LEXUS NX300h Owners Manual_USA_M78530_enThe illustration is an example for explanation and may differ from the actual item.
Warning label
Hybrid battery (traction battery)
Rear electric motor (traction motor)
Service plug
High voltage cables (orange)
Front electric motor (traction motor)
Power control unit
Air conditioning compressor
■Running out of fuel
When the vehicle has run out of fuel and the
hybrid system cannot be started, refuel the
Hybrid system precautions
Take care when handling the hybrid sy
stem, as it is a high voltage system
(about 650 V at maximum) as well as contains parts that become extremely
hot when the hybrid system is operating. Obey the warning labels attached to
the vehicle.
System components
A
B
C
D
E
F
G
H

711-4. Hybrid system
LEXUS NX300h Owners Manual_USA_M78530_en
1
For safety and security
vehicle with at least enough gasoline to
make the low fuel level warning light
(  P.391) go off. If there is only a small
amount of fuel, the hybrid system may not
be able to start. (The standard amount of
fuel is about 2.7 gal. [10.1 L, 2.2 Imp.gal.],
when the vehicle is on a level surface. This
value may vary when the vehicle is on a
slope. Add extra fuel when the vehicle is
inclined.)
■Electromagnetic waves
●High voltage parts and cables on hybrid
vehicles incorporate electromagnetic
shielding, and ther efore emit approxi-
mately the same amount of electromag-
netic waves as conventional gasoline
powered vehicles or home electronic
appliances.
●Your vehicle may cause sound interfer-
ence in some third party-produced radio
parts.
■Hybrid battery (traction battery)
The hybrid battery (traction battery) has a
limited service life. The lifespan of the
hybrid battery (traction battery) can
change in accordance with driving style and
driving conditions.
WARNING
■High voltage precautions
This vehicle has high voltage DC and AC
systems as well as a 12-volt system. DC
and AC high voltage is very dangerous
and can cause severe burns and electric
shock that may result in death or serious
injury.
●Never touch, disassemble, remove or
replace the high voltage parts, cables
or their connectors.
●The hybrid system will become hot
after starting as the system uses high
voltage. Be careful of both the high
voltage and the high temperature, and
always obey the warning labels
attached to the vehicle.
●Never try to open the service plug
access hole located underneath the
rear seats. The service plug is used
only when the vehicle is serviced and is
subject to high voltage.
■Road accident cautions
Observe the following precautions to
reduce the risk of de ath or serious injury:
●Pull your vehicle off the road, shift the
shift lever to P, apply the parking brake,
and turn the hybrid system off.
●Do not touch the high voltage parts,
cables and connectors.
●If electric wires are exposed inside or
outside your vehicle, an electric shock
may occur. Never touch exposed elec-
tric wires.
●If a fluid leak occurs, do not touch the
fluid as it may be st rong alkaline elec-
trolyte from the hybrid battery (trac-
tion battery). If it comes into contact
with your skin or eyes, wash it off
immediately with a large amount of
water or, if possible, boric acid solu-
tion. Seek immediate medical atten-
tion.
●If a fire occurs in the hybrid vehicle,
leave the vehicle as soon as possible.
Never use a fire extinguisher that is not
meant for electric fires. Using even a
small amount of water may be danger-
ous.

721-4. Hybrid system
LEXUS NX300h Owners Manual_USA_M78530_en
The cooling air intake and discharge
vents for the hybrid battery (traction
battery) are located under the rear
seats and between the rear seats and
deck board, respectively. If the air
intake vents are blocked, it could lead
to a reduction in hybrid battery (trac-
tion battery) output.
The hybrid battery (traction battery) out-
put will not be reduced, even if the space
between the upper part of the air dis-
charge vents on the back of the rear seat
and deck board is blocked with luggage,
etc.
WARNING
●If your vehicle needs to be towed, do
so with four wheels raised. If the
wheels connected to the electric
motor (traction motor) are on the
ground when towing, the motor may
continue to generate electricity. This
may cause a fire. ( P.381)
●Carefully inspect the ground under the
vehicle. If you find that liquid has
leaked onto the ground, the fuel sys-
tem may have been damaged. Leave
the vehicle as soon as possible.
■Hybrid battery (traction battery)
●Never resell, hand over or modify the
hybrid battery. To prevent accidents,
hybrid batteries that have been
removed from a disposed vehicle are
collected through Lexus dealers. Do
not dispose of the battery yourself.
Unless the battery is properly collected,
the following may occur, resulting in
death or serious injury:
• The hybrid battery may be illegally dis- posed of or dumped, and it is hazard-
ous to the environment or someone
may touch a high voltage part, result-
ing in an electric shock.
• The hybrid battery is intended to be used exclusively with your hybrid vehi-
cle. If the hybrid battery is used outside
of your vehicle or modified in any way,
accidents such as electric shock, heat
generation, smoke generation, an
explosion and electrolyte leakage may
occur.
When reselling or handing over your
vehicle, the possibility of an accident is
extremely high because the person
receiving the vehicle may not be aware
of these dangers.
●If your vehicle is disposed of without
the hybrid battery having been
removed, there is a danger of serious
electric shock if hi gh voltage parts,
cables and their connectors are
touched. In the event that your vehicle
must be disposed of, the hybrid battery
must be disposed of by your Lexus
dealer or a qualified service shop. If
the hybrid battery is not disposed of
properly, it may cause electric shock
that can result in death or serious
injury.
NOTICE
■Hybrid battery (traction battery)
Do not carry large amounts of water
such as water cooler bottles in the vehi-
cle. If water spills onto the hybrid battery
(traction battery), the battery may be
damaged.
Have the vehicle inspected by your
Lexus dealer.
Hybrid battery (traction bat-
tery) air intake and discharge
vents

1664-1. Before driving
LEXUS NX300h Owners Manual_USA_M78530_ennot tow a trailer until the vehicle has been
driven for over 500 miles (800 km).
After the vehicle has been driven for over
500 miles (800 km), you can start towing.
However, for the next 500 miles (800 km),
drive the vehicle at a speed of less than 50
mph (80 km/h) when towing a trailer, and
avoid full throttle acceleration.
■Maintenance
●If you tow a trailer, your vehicle will
require more frequent maintenance due
to the additional load. (See “Warranty
and Services Guide”, “Owner’s Manual
Supplement” or “Scheduled Mainte-
nance”.)
●Retighten the fixing bolts of the towing
ball and bracket after approximately 600
miles (1000 km) of trailer towing.
■If trailer sway occurs
One or more factors (crosswinds, passing
vehicles, rough roads, etc.) can adversely
affect handling of your vehicle and trailer,
causing instability.
●If trailer swaying occurs:
• Firmly grip the steering wheel. Steer
straight ahead.
Do not try to control trailer swaying by
turning the steering wheel.
• Begin releasing the accelerator pedal immediately but very gradually to reduce
speed.
Do not increase sp eed. Do not apply
vehicle brakes.
If you make no extreme correction with the
steering or brakes, your vehicle and trailer
should stabilize.
●After the trailer swaying has stopped:
• Stop in a safe place. Get all occupants
out of the vehicle.
• Check the tires of the vehicle and the trailer.
• Check the load in the trailer. Make sure the load has not shifted.
Make sure the tongue weight is appropri-
ate, if possible.
• Check the load in the vehicle. Make sure the vehicle is not overloaded
after occupants get in.
If you cannot find any problems, the speed
at which trailer swaying occurred is beyond the limit of your part
icular vehicle-trailer
combination. Drive at a lower speed to pre-
vent instability. Reme mber that swaying of
the towing vehicle-trailer increases as
speed increases.
WARNING
■Trailer towing precautions
To tow a trailer safely, use extreme care
and drive the vehicle in accordance with
the trailer’s characteristics and operating
conditions. Failure to do so could cause
an accident resulting in death or serious
injury. Vehicle stability and braking per-
formance are affected by trailer stability,
brake setting and performance, and the
hitch. Your vehicle will handle differently
when towing a trailer.
■To avoid accident or injury
●Do not exceed the TWR, unbraked
TWR, GCWR, GVWR or GAWR.
●Adjust the tongue weight within the
appropriate range. Place heavier loads
as close to the trailer axle as possible.
●Do not exceed 65 mph (104 km/h),
the posted towing speed limit or the
speed limit for your trailer as set forth
in your trailer owner’s manual, which-
ever is lowest. Slow down sufficiently
before making a turn, in cross winds,
on wet or slippery surface, etc. to help
avoid an accident. If you experience a
vehicle-trailer instability from reduc-
ing a certain speed, slow down and
make sure you keep your vehicle
speed under the speed of which you
experience the instability.
●Do not make jerky, abrupt or sharp
turns.
●Do not apply the brakes suddenly as
you may skid, resulting in jackknifing
and loss of vehicle control. This is
especially true on wet or slippery sur-
faces.