2020 Lexus ES350 service

561-3. Lexus Enform
Connects drivers to response-center sup-
port. (
P.57)
Enhanced Roadside Assistance
Provides drivers various on-road assis-
tance. ( 
P.57)
After you have signed the Telematics
Subscription Service Agreement and
are enrolled, you can begin receiving
services.
A variety of subscription terms is avail-
able for purchase. Contact your Lexus
dealer, call the following or push the
“SOS” button in your vehicle for fur-
ther subscription details.
The United States
1-800-25-LEXUS (1-800-255-3987)
Canada
1-800-26-LEXUS (1-800-265-3987)
Puerto Rico
1-877-539-8777
■Safety Connect Serv ices Information
●Phone calls using the vehicles Blue-
tooth® technology will not be possible
during Safety Connect.
●Safety Connect is available beginning Fall
2009 on select Lexus models (in the
contiguous United States only). Contact
with the Safety Connect response center
is dependent upon the telematics device
being in operative co ndition, cellular con-
nection availability, and GPS satellite sig-
nal reception, which ca n limit the ability to
reach the response center or receive
emergency service support. Enrollment
and Telematics Subscription Service
Agreement required. A variety of sub-
scription terms is available; charges vary
by subscription term selected and loca- tion.
●Automatic Collision Notification, Emer-
gency Assistance and Stolen Vehicle
Location will function in the United
States, including Hawaii and Alaska,
Puerto Rico and in Canada, and
Enhanced Roadside Assistance will func-
tion in the United States, Puerto Rico and
in Canada.
●Automatic Collision Notification, Emer-
gency Assistance, Stolen Vehicle and
Enhanced Road Assistance will not func-
tion in the United St
ates Virgin Islands.
For vehicles first sold in the USVI, no
Safety Connect services will function in
and outside the United States Virgin
Islands.
●Safety Connect services are not subject
to section 255 of the Telecommunica-
tions Act and the device is not TTY com-
patible.
■Languages
The Safety Connect re sponse center will
offer support in mult iple languages. The
Safety Connect system will offer voice
prompts in English, Spanish, and French.
Please indicate your language of choice
when enrolling.
■When contacting the response center
You may be unable to contact the response
center if the network is busy.
When the engine switch is turned to
IGNITION ON mode, the red indica-
tor light comes on for 2 seconds then
turns off. Afterward, the green indica-
tor light comes on, indicating that the
service is active.
The following indicator light patterns
indicate specific system usage condi-
tions:
 Green indicator light on = Active
Subscription
Safety Connect LED light Indi-
cators

571-3. Lexus Enform
1
For safety and security
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the ag ent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service. In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
Safety Connect services
Safety information for Safety
Connect

581-3. Lexus Enform
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.
ANSI (American National Stan-
dards Institute) C95.1 [1992]
 NCRP (National Council on Radia-
tion Protection and Measurement)
Report 86 [1986]
 ICNIRP (International Commission
on Non-Ionizing Radiation Protec-
tion) [1996]
Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
120 scientists, engi neers, and physi-
cians from universi ties, and govern-
ment health agencies and industries
reviewed the available body of
research to develop the ANSI Stan-
dard (C95.1).
The design of Safety Connect com-
plies with the FCC guidelines in addi-
tion to those standards.
*: If equipped
After you sign the Telematics Subscrip-
tion Service Agreement, download the
Lexus Enform Remote app from your
cellular phone’s app st ore, and register
within the app (or en roll and complete
registration at the dealer), you can
begin using these services. ( P.54)
A variety of subscription terms are
available. Contact your Lexus dealer,
or call 1-800-25-LEXUS (1-800-
255-3987) for further subscription
details.
■Availability of service
Lexus Enform Remote is available in the
contiguous United States, Washington D.C.
and Alaska.
Lexus Enform Remote is not available in
some countries or areas.
■Lexus Enform Remote Information
●Lexus Enform Remote should only be
used by authorized users.
●Laws in some communities may require
that the vehicle be within view of the user
Lexus Enform Remote*
Lexus Enform Remote is a cellular
phone application that lets you view
and remotely control certain
aspects of your vehicle.
For details about the functions and
services of this application, refer to
http://www.lexus.com/enform/
.
Function of the Lexus Enform
Remote is achieved by using DCM
(Data Communication Module).
Subscription

591-3. Lexus Enform
1
For safety and security
when operating Lexus Enform Remote.
In some states, use of Lexus Enform
Remote may violate state or local laws.
Before using Lexus Enform Remote,
check your state and local laws.
●Any malfunction of the Lexus should be
repaired by your Lexus dealer.
●Lexus Enform Remote is designed to
work at temperatures above -22°F (-
30°C). This specification is related to the
Lexus Enform Remote operation, but is
dependent on the vehicle’s operating
temperature range which may be differ-
ent.
●Content is subject to change without
notice.
●Some features of the Lexus Enform
Remote may not be available on some
models.
●Additional information can be found at
www.lexus.com/enform/.
●Availability of func tions of the Lexus
Enform service is de pendent on network
reception level.
■Safety information for Lexus Enform
Remote
Refer to the safety information for Safety
Connect: P.57
*: If equipped
■Availability of service
Lexus Enform Service Connect is not avail-
able in some countries or areas.
■Lexus Enform Serv ice Connect Infor-
mation
Availability of functions of the Lexus Enform
Service Connect is dependent on network
reception level.
■Safety information for Lexus Enform
Service Connect
Refer to the safety information for Safety
Connect: P.57
Lexus Enform Service Con-
nect
*
Lexus Enform Service Connect
uses DCM (Data Communication
Module) to collect and transmit
vehicle data that allows Lexus to
provide:
 Vehicle Health Report (VHR)
(Safety Recalls, Service Cam-
paigns, Current Vehicle Alerts,
Required Maintenance, and Vehi-
cle Condition Status)
 Maintenance Notifications
 Vehicle Alert Notifications
For details about this service and
how to register, refer to
http://www.lexus.com/enform/
.
The Lexus Enform Service Con-
nect is achieved by using a DCM
built in the vehicle.

1654-3. Operating the lights and wipers
4
Driving
When the windshield wipers are not
being used, they retract to below the
hood. To enable the windshield wipers
to be lifted when parking in cold condi-
tions or when replacing a windshield
wiper insert, change the rest position of
the windshield wipers to the service
position using the wiper lever.
■Raising the wipers to the service
position
Within approximately 45 seconds of
turning the engine switch off, move the
wiper lever to the (U.S.A.) or
(Canada) position and hold it for
approximately 2 se conds or more.
The wipers will move to the service posi-
tion.
■Lifting the windshield wipers
While holding the hook portion of
the wiper arm, lift the windshield wiper
from the windshield.
■Lowering the windshield wipers to the
retracted position
With the windshield wipers placed on the
windshield, turn the engine switch to IGNI-
TION ON mode and then move the wiper
lever to an operating position. When the
wiper switch is turned off, the windshield
wipers will stop at the retracted position.
Changing the windshield wiper
rest position/Lifting the wind-
shield wipers
NOTICE
■When lifting the windshield wipers
●Do not lift the windshield wipers when
they are in the retracted position
below the hood. Otherwise, they may
contact the hood, possibly resulting in
damage to a windshield wiper and/or
the hood.
●Do not lift a windshield wiper by the
wiper blade. Otherwise, the wiper
blade may be deformed.
A

2494-6. Driving tips
4
Driving
4-6.Driving tips
Use fluids that are appropriate to
the prevailing outside temperatures.
• Engine oil
• Engine coolant
• Washer fluid
Have a service technician inspect
the condition of the battery.
 Have the vehicle fitted with four
snow tires or purchase a set of tire
chains for the front tires.
*
Ensure that all tires are the specified size
and brand, and that chains match the size
of the tires.
*: Tire chains cannot be mounted on vehi-
cles with 18-inch/19-inch tires.
Perform the following according to the
driving conditions:
 Do not try to forcibly open a window
Winter driving tips
Carry out the necessary prepara-
tions and inspections before driving
the vehicle in winter. Always drive
the vehicle in a manner appropriate
to the prevailing weather condi-
tions.
Preparation for winter
WARNING
■Driving with snow tires
Observe the following precautions to
reduce the risk of accidents.
Failure to do so may result in a loss of
vehicle control and cause death or seri-
ous injury.
●Use tires of the specified size.
●Maintain the recommended level of air
pressure.
●Do not drive in excess of 75 mph (120
km/h), regardless of the type of snow
tires being used.
●Use snow tires on all, not just some
wheels.
■Driving with tire chains (vehicles with
17-inch tires)
Observe the following precautions to
reduce the risk of accidents.
Failure to do so may result in the vehicle
being unable to be driven safely, and may
cause death or serious injury.
●Do not drive in excess of the speed
limit specified for the tire chains being
used, or 30 mph (50 km/h), which-
ever is lower.
●Avoid driving on bumpy road surfaces
or over potholes.
●Avoid sudden acceleration, abrupt
steering, sudden braking and shifting
operations that cause sudden engine
braking.
●Slow down sufficiently before entering
a curve to ensure that vehicle control is
maintained.
●Do not use LTA (Lane Tracing Assist)
system.
NOTICE
■Repairing or replacing snow tires
Request repairs or replacement of snow
tires from Lexus dealers or legitimate tire
retailers.
This is because the removal and attach-
ment of snow tires affects the operation
of the tire pressure warning valves and
transmitters.
Before driving the vehicle

2514-6. Driving tips
4
Driving
0.98 in. (25 mm) in length
Vehicles with 18-inch/19-inch tires
Tire chains cannot be mounted.
Snow tires should be used instead.
Regulations regarding the use of tire
chains vary depending on location and
type of road. Always check local regu-
lations before installing chains.
■Tire chain installation
Observe the following precautions when
installing and removing chains:
●Install and remove tire chains in a safe
location.
●Install tire chains on the front tires. Do not
install tire chains on the rear tires.
●Install tire chains on fr ont tires as tightly as
possible. Retighten chains after driving
1/4 - 1/2 mile (0.5 - 1.0 km).
●Install tire chains following the instruc-
tions provided with the tire chains.
To enable the windshield wipers to be
lifted when heavy snow or icy condi-
tions are expected, change the rest
position of the windshield wipers from
the retracted position below the hood
to the service position using the wiper lever. (
P.165)
Regulations on the use of tire
chains (vehicles with 17-inch
tires)
NOTICE
■Fitting tire chains
The tire pressure warning valves and
transmitters may not function correctly
when tire chains are fitted.
Windshield wipers
F

301
6
6
Maintenance and care
Maintenance and care
6-1. Maintenance and careCleaning and protecting the vehi-cle exterior ................................ 302
Cleaning and protecting the vehi- cle interior ................................. 305
6-2. Maintenance Maintenance requirements .. 307
General maintenance ............. 308
Emission inspection and mainte- nance (I/M) programs ........... 311
6-3. Do-it-yourself maintenance Do-it-yourself service precautions......................................................... 312
Hood................................................ 314
Positioning a floor jack............. 314
Engine compartment................ 316
Tires ................................................ 322
Tire inflation pressure ............... 331
Wheels........................................... 333
Air conditioning filter...............335
Electronic key battery ............. 336
Checking and replacing fuses ........................................................ 338
Headlight aim.............................. 340
Light bulbs ..................................... 341