2020 Lexus ES300h Owner's Manual (OM06196U)

3857-2. Steps to take in an emergency
7
When trouble arises
One of the following may be the cause
of the problem:
The electronic key may not be func-
tioning properly. ( P.389)
 There may not be sufficient fuel in
the vehicle’s tank.
Refuel the vehicle. ( P.172)
 There may be a malfunction in the
immobilizer system. ( P.68)
 There may be a malfunction in the
steering lock system.
 The hybrid system may be malfunc-
tioning due to an electrical problem
such as electronic key battery
depletion or a blown fuse. However,
depending on the type of malfunc-
tion, an interim measure is available
to start the hybrid system.
One of the following may be the cause
WARNING
■Speed limit when using the compact
spare tire
Do not drive at speeds in excess of 50
mph (80 km/h) when a compact spare
tire is installed on the vehicle.
The compact spare tire is not designed
for driving at high speeds. Failure to
observe this precaution may lead to an
accident causing deat h or serious injury.
■After using the tools and jack
Before driving, make sure all the tools
and jack are securely in place in their
storage location to reduce the possibility
of personal injury during a collision or
sudden braking.
NOTICE
■Be careful when driving over bumps
with the compact spare tire installed
on the vehicle
The vehicle becomes lower when driving
with the compact spare tire compared to
when driving with standard tires. Be
careful when driving over uneven road
surfaces.
■Driving with tire chains and the com-
pact spare tire
Do not fit tire chains to the compact
spare tire.
Tire chains may damage the vehicle body
and adversely affect driving perfor-
mance.
■When replacing the tires
When removing or fitting the wheels,
tires or the tire pressure warning valve
and transmitter, contact your Lexus
dealer as the tire pr essure warning valve
and transmitter may be damaged if not
handled correctly.
If the hybrid system will not
s
tart
Reasons for the hybrid system not
starting vary depending on the situ-
ation. Check the following and per-
form the appropriate procedure:
The hybrid system will not start
even though the correct starting
procedure is being followed.
(  P.145)
The interior lights and head-
lights are dim, or the horn does
not sound or sounds at a low vol-
ume.

3867-2. Steps to take in an emergency
of the problem:
The 12-volt battery may be dis-
charged. ( P.390)
 The 12-volt battery terminal con-
nections may be loose or corroded.
( P.328)
One of the following may be the cause
of the problem:
 The 12-volt battery may be dis-
charged. ( P.390)
 One or both of the 12-volt battery
terminals may be disconnected.
( P.328)
Contact your Lexus dealer if the problem
cannot be repaired, or if repair procedures
are unknown.
When the hybrid system does not start,
the following steps can be used as an
interim measure to start the hybrid sys-
tem if the power switch is functioning
normally.
Do not use this starting procedure
except in cases of emergency.
1 Press the parking brake switch to
check that the parking brake is set.
(P.157)
Parking brake indicator will come on.
2 Shift the shift lever to P. 3
Turn the power switch to ACCES-
SORY mode.
4 Press and hold the power switch for
about 15 seconds while depressing
the brake pedal firmly.
Even if the hybrid system can be
started using the above steps, the sys-
tem may be malfunctioning. Have the
vehicle inspected by your Lexus dealer.
The interior lights and head-
lights do not turn on, or the horn
does not sound.
Starting the hybrid system in an
emergency

3877-2. Steps to take in an emergency
7
When trouble arises
Remove the cover inside the trunk and
pull the lever.
Using the lever to open the fuel filler door
may not allow for an adequate reduction in
fuel tank pressure before refueling. To pre-
vent fuel from spilling out, turn the cap
slowly when removing it. During refueling,
fuel may spill out from the filler opening
due to air being discharged from inside the
fuel tank. Therefore, fill the fuel tank care-
fully and slowly.
If you lose your keys
New genuine mechanical keys can
be made by your Lexus dealer using
another mechanical key and the
key number stamped on your key
number plate. Keep the plate in a
safe place such as your wallet, not in
the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost, the risk
of vehicle theft increases significantly.
Visit your Lexus deal er immediately with
all remaining electronic keys that were
provided with your vehicle.
If the fuel filler door cannot
b
e opened
If the fuel filler door opener switch
cannot be operated, contact your
Lexus dealer to service the vehicle.
In case where refueling is urgently
necessary, the following procedure
can be used to open the fuel filler
door.
Opening the fuel filler door

3887-2. Steps to take in an emergency
■When the electronic key does not work
properly
●Make sure that the smart access system
with push-button start has not been deac-
tivated using the Remote Touch or at your
Lexus dealer. If it is off, turn the function
on.
●Check if battery-saving mode is set. If it is
set, cancel the function. ( P.113)
Use the mechanical key ( P.100) in
order to perform the following opera-
tions:
■Unlocking the door
1
Pull the driver’s door handle and
insert the mechanical key.
2
Unlock the door.
3
Remove the key, return the handle,
and then pull the handle again.
■Locking the door
1
With the door open, push down the
inside lock button.
2
Close the door.
■Opening the trunk
Turn the mechanical key clockwise to
If the electronic key does not
o
perate properly
If communication between the
electronic key and vehicle is inter-
rupted ( P.114) or the electronic
key cannot be used because the
battery is depleted, the smart
access system with push-button
start and wireless remote control
cannot be used. In such cases, the
doors and trunk can be opened and
the hybrid system can be started by
following the procedure below.
NOTICE
■In case of a smart access system with
push-button start malfunction or
other key-related problems
Take your vehicle with all the electronic
keys provided with your vehicle to your
Lexus dealer as soon as possible.
Locking and unlocking the
doors, opening the trunk and
using the key linked functions

3897-2. Steps to take in an emergency
7
When trouble arises
open.
■Key linked functions
1
Closes the windows and the moon roof
(turn and hold)
2
Opens the windows and the moon roof
(turn and hold)
These settings must be customized at your
Lexus dealer.
1Ensure that the shift lever is in P and
depress the brake pedal.
2
Touch the Lexus emblem side of the
electronic key to the power switch.
When the electronic key is detected, a
buzzer sounds and the power switch will
turn to ON mode.
When the smart access system with push-
button start is deactivated in customization
setting, the power switch will turn to
ACCESSORY mode.
3Firmly depress the brake pedal and
check that is shown on the
multi-information display.
4
Press the power switch shortly and
firmly.
In the event that the hybrid system still
cannot be started, contact your Lexus
dealer.
■Stopping the hybrid system
Set the parking brake, shift the shift lever to
P and press the power switch as you nor-
mally do when stopping the hybrid system.
■Electronic key battery
As the above procedure is a temporary
measure, it is recommended that the elec-
tronic key battery be replaced immediately
when the battery is depleted. (P.346)
WARNING
■When using the mechanical key and
operating the power windows or
moon roof
Operate the power window after check-
ing to make sure that there is no possibil-
ity of any passenger having any of their
body parts caught in the window or
moon roof.
Also, do not allow ch ildren to operate the
mechanical key. It is possible for children
and other passengers to get caught in
the power window or moon roof.
Starting the hybrid system

3907-2. Steps to take in an emergency
■Changing power switch modes
Release the brake pedal and press the
power switch in step 3 above.
The hybrid system does not start and modes
will be changed each time the switch is
pressed. ( P.148)
If you have a set of jumper (or booster)
cables and a second vehicle with a 12-
volt battery, you can jump start your
vehicle using the following procedure.
1 Confirm that the electronic key is
being carried.
When connecting the jumper (or booster)
cables, depending on the situation, the
alarm may activate and doors locked.
( P.71)
2 Open the hood ( P.319) and
open the fuse box cover.
If the 12-volt battery is dis-
charged
The following procedures may be
used to start the hybrid system if the
12-volt battery is discharged.
You can also call your Lexus dealer
or a qualified repair shop.
Restarting the hybrid system

3917-2. Steps to take in an emergency
7
When trouble arises
Push the tab in and lift the lid off.3Open the exclusive jump starting
terminal cover.
4 Connect a positive jumper cable clamp to on your vehicle and connect the
clamp on the other end of the positive cable to on the second vehicle.
Then, connect a negative cable clamp to on the second vehicle and con-
nect the clamp at the other end of the negative cable to .
Exclusive jump starting terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Solid, stationary, unpainted metallic point away from the exclusive jump starting
terminal and any mo ving parts as shown in the illustration
5 Start the engine of the second vehi-
cle. Increase the engine speed
slightly and maintain at that level for
approximately 5 minutes to recharge the 12-volt battery of your
vehicle.
A
B
C
D
A
B
C
D

3927-2. Steps to take in an emergency
6Open and close any of the doors of
your vehicle with the power switch
off.
7 Maintain the engine speed of the
second vehicle and start the hybrid
system of your vehicle by turning
the power switch to ON mode.
8 Make sure the “READY” indicator
comes on. If the indicator does not
come on, contact your Lexus
dealer.
9 Once the vehicle’s hybrid system
has started, remove the jumper
cables in the exact reverse order
from which they were connected.
10 Close the exclusive jump starting
terminal cover, and reinstall the fuse
box cover to its original position.
Once the hybrid system starts, have the
vehicle inspected at your Lexus dealer as
soon as possible.
■Starting the hybrid system when the 12-
volt battery is discharged
The hybrid system cannot be started by
push-starting.
■To prevent 12-volt battery discharge
●Turn off the headlights and the audio sys-
tem while the hybrid system is stopped.
●Turn off any unnecessary electrical com-
ponents when the vehicle is running at a
low speed for an extended period, such
as in heavy traffic.
■When the 12-volt battery is removed or
discharged
●Information stored in the ECU is cleared.
When the 12-volt battery is depleted,
have the vehicle inspected at your Lexus
dealer.
●Some systems may require initialization.
(  P.429)
■When removing the 12-volt battery ter-
minals
When the 12-volt battery terminals are
removed, the information stored in the
ECU is cleared. Before removing the 12-
volt battery terminals, contact your Lexus
dealer.
■Charging the 12-volt battery
The electricity stored in the 12-volt battery
will discharge gradually even when the
vehicle is not in use, due to natural dis-
charge and the draining effects of certain
electrical appliances. If the vehicle is left for
a long time, the 12-volt battery may dis-
charge, and the hybrid system may be
unable to start. (The 12-volt battery
recharges automatically while the hybrid
system is operating.)
■When recharging or replacing the 12-
volt battery
●In some cases, it may not be possible to
unlock the doors using the smart access
system with push-button start when the
12-volt battery is discharged. Use the
wireless remote control or the mechani-
cal key to lock or unlock the doors.
●The hybrid system may not start on the
first attempt after the 12-volt battery has
recharged but will start normally after the
second attempt. This is not a malfunction.
●The power switch mode is memorized by
the vehicle. When the 12-volt battery is
reconnected, the system will return to the
mode it was in before the 12-volt battery
was discharged. Before disconnecting
the 12-volt battery, turn the power switch
off.
If you are unsure what mode the power
switch was in before the 12-volt battery
discharged, be especially careful when
reconnecting the 12-volt battery.
■When replacing the 12-volt battery
●Use a 12-volt battery that conforms to
European regulations.
●Use a 12-volt battery that the case size is
same as the previous one (LN2), 20 hour
rate capacity (20HR) is equivalent
(60Ah) or greater, and performance rat-
ing (CCA) is equivalent (345A) or
greater.