2020 KIA CADENZA Navigation System Quick Reference Guide

9-39
Updating the system software
and map
You can update the navigation map and infotainment system.
Please visit your local dealership to update your system.
 A
Any changes made after the update fi le is created are not
refl ected in the map. As a result, certain roads, buildings, and
speed limits on the map may not be up to date.
 A
Depending on the total data amount, an update may take
several minutes.
 A
Do not turn off the system or remove the storage device while
the update is in progress. When power supply is cut off or the
storage device is removed from the system, it may damage
the data or cause a system malfunction.
Repeat Folder
Set to include sub-folders when playing a folder on repeat.
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10
Appendix
Solutions
System status indicator icons
FAQ
Product specifi cations
Important information
Index
Trademarks
Open Source Information
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10-2
Solutions
Before reporting a malfunctioning system, refer to the following table and see if you can identify and fi x the problem. If the problem persists
or you are unable to locate your specifi c need, contact your place of purchase or dealer.
Sound and display
Symptom Possible cause Solution
A blank screen appears and
sound is not audible.The system is turned off .
000eCheck that the start switch is in “ACC” or “ON.”
000ePress the Power button on the control panel to turn on the
system.
Sound volume is too low. Turn the Volume knob on the control panel to adjust the volume.
Sound is muted. Press the Mute button on the steering wheel to unmute.
Sound is audible from only one
side of the speakers.Sound is imbalanced. On the All Menus screen, touch Setup >
Sound >
Position
and adjust the sound outputs for the left and right speakers.
> See “Position.”
The sound is cut off or noise is
heard.Vibration occurs in the system. When the system vibrates, the sound may be cut off or noise may
occur. This is not a system failure. The system is restored as soon as
the vibration stops.
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10-3
Symptom Possible cause Solution
The image quality is poor. Screen adjustment is required. On the All Menus screen, touch Setup >
Display >
Illumination,
and then adjust the brightness.
> See “Illumination.”
Vibration occurs in the system. The images may get distorted when vibration occurs in the system.
This is not a system failure. The system is restored as soon as the
vibration stops.
The display is aged or the system
performance is degraded.If the problem persists, contact your place of purchase or dealer.
Small red, blue, and green dots
are shown on the screen.LCD has very high-density pixels. For this reason, there may be dead
pixels (that are always off ) or lit pixels (that are always on) within 0.01
percent of the total pixels.
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10-4
USB playback
Symptom Possible cause Solution
Files in a USB device cannot be
played.There are no compatible fi les for
playbackCopy the fi les that can be played by the system to the USB device
and connect the device again.
> See “USB mode.”
Poor connection is found. Remove the USB device from the USB port and then reconnect it
properly.
The USB device is dirty. Remove foreign materials from the surface that contacts the USB
device and USB port.
A USB hub or extension cable is
used.
Connect the USB device directly to the USB port on the vehicle.
The USB device is non-standard. Use a USB device that is compatible with the system.
> See “USB
mode.”
The USB device is damaged. Use your computer to format the USB device and then connect the
device again. Format the device in FAT16/32 format.
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10-5
Bluetooth connection
Symptom Possible cause Solution
The system is not detected by a
Bluetooth device.Registration mode needs to be
run.On the All Menus screen, touch Setup >
Device Connections
>
Bluetooth >
Bluetooth Connections >
Add New to run the
registration mode and perform search again from the Bluetooth
device.
> See “Connecting a Bluetooth device.”
The Bluetooth device is not
connected.The Bluetooth function should
be activated.Activate the Bluetooth function on the Bluetooth device to connect.
Any error occurs while using the
Bluetooth function. 000eTurn the Bluetooth function OFF / ON on the Bluetooth device
and then connect the device again.
000eTurn the Bluetooth device off and on and then connect the device
again.
000eRemove the battery from the Bluetooth device and attach it back,
turn on the device, and then connect the device again.
000eDelete the system and Bluetooth device from the registration lists
respectively, and then connect the device again.
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10-6
Phone projection
Symptom Possible cause Solution
The phone projection function
is not performed when a
smartphone is connected using
a USB cable.Phone projection is not
supported.
Visit the website to check whether your smartphone supports the
phone projection.
000eAndroid Auto: https://support.google.com/androidauto
000eApple CarPlay: http://www.apple.com/ios/carplay
The function is inactive.
000eOn the All Menus screen, touch Setup >
Device Connections,
select the function to use, and then turn on the phone projection
option.
000eMake sure that the phone projection is not disabled in the
application settings or block-out settings on your smartphone.
Smartphone is encountered with
poor operation or malfunction. 000eCheck that the smartphone battery level is not too low.
Recognition may not work properly when the battery level is too
low.
000eThe phone projection may not work properly when the signal
strength is weak.
000eWhen the smartphone is locked, fi rst unlock it.
000eInitialize the smartphone and connect the device again.
A black screen appears when
the phone projection is
activated or in use.The smartphone malfunctions.
000eRemove the USB cable from the smartphone and connect the
device again.
000eInitialize the smartphone and connect the device again.
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