SAFETY INFORMATION
This system is primarily designed to help you
support pleasant driving as outlined in this
manual. However, you, the driver, must use
the system safely and properly. Information
and the availability of services may not
always be up to date. The system is not a
substitute for safe, proper and legal driving.
Before using the system, please read the
following safety information. Always use the
system as outlined in this manual.
WARNING
.To operate the system, first park the
vehicle in a safe location and set the
parking brake. Operating the system
while driving can distract the driver
and may result in a serious accident.
. Exercise extreme caution at all times
so full attention may be given to
vehicle operation. If the system does
not respond immediately, please be
patient and keep your eyes on the
road. Inattentive driving may lead to
a crash resulting in serious injuries or
death. .
Do not rely on route guidance (if so
equipped) alone. Always be sure that
all driving maneuvers are legal and
safe in order to avoid accidents.
. Do not disassemble or modify this
system. If you do, it may result in
accidents, fire or electrical shock.
. If you notice any foreign objects in the
system hardware, spill liquid on the
system or notice smoke or a smell
coming from it, stop using the system
immediately and it is recommended
you contact an INFINITI retailer.
Ignoring such conditions may lead to
accidents, fire or electrical shock.
CAUTION
.Some jurisdictions may have laws
limiting the use of video screens while
driving. Use this system only where it
is legal to do so.
. Extreme temperature conditions [be-
low −4°F (−20°C) and above 158°F
(70°C)] could affect the performance
of the system. .
The display screen may break if it is
hit with a hard or sharp object. If the
display screen breaks, do not touch it.
Doing so could result in an injury.
NOTE:
Do not keep the system running with the
engine stopped. Doing so may discharge the
vehicle battery. When you use the system,
always keep the engine running.
1. Introduction
1-3
3. Audio system
AUDIO OPERATION PRECAU-
TIONS
CAUTION
.Operate the audio system only when
the vehicle engine is running. Operat-
ing the audio system for extended
periods of time with the engine turned
off can discharge the vehicle battery.
. Do not allow the system to get wet.
Excessive moisture such as spilled
liquids may cause the system to mal-
function.
RADIO
Place the ignition switch in the ACC or ON
position before turning on the radio. If you
listen to the radio with the engine not
running, the ignition switch should be placed
in the ACC position.
Radio reception is affected by station signal
strength, distance from radio transmitter,
buildings, bridges, mountains and other
external influences. Intermittent changes in
reception quality normally are caused by
these external influences. Using a cellular phone in or near the vehicle
may influence radio reception quality.
Radio reception
Your radio system is equipped with state-of-
the-art electronic circuits to enhance radio
reception. These circuits are designed to
extend reception range, and to enhance the
quality of that reception.
However there are some general character-
istics of both FM and AM radio signals that
can affect radio reception quality in a
moving vehicle, even when the finest equip-
ment is used. These characteristics are
completely normal in a given reception area,
and do not indicate any malfunction in your
radio system.
Reception conditions will constantly change
because of vehicle movement. Buildings,
terrain, signal distance and interference
from other vehicles can work against ideal
reception. Described below are some of the
factors that can affect your radio reception.
Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers.
Storing the device in a different location
may reduce or eliminate the noise.
FM radio reception
Range: the FM range is normally limited to
25 to 30 miles (40 to 48 km), with monaural
(single station) FM having slightly more
range than stereo FM. External influences
may sometimes interfere with FM station
reception even if the FM station is within 25
miles (40 km). The strength of the FM signal
is directly related to the distance between
the transmitter and receiver. FM signals
follow a line-of-sight path, exhibiting many
of the same characteristics as light. For
example, they will reflect off objects.
Fade and drift: As your vehicle moves away
3-2
3. Audio system
MOBILE ENTERTAINMENT
SYSTEM (MES) (if so equipped)
If your vehicle is equipped with the Mobile
Entertainment System (MES), rear seat
passengers can enjoy playing audio and
movie files on the rear displays with images
and sound.
Playable source:. USB device
. HDMI device
Only the compatible devices connected to
the rear media interface can be played on the
rear displays.
Rear media interface (USB connection port
and HDMI port) location:
“Rear media interface” (page 3-50)
The left/right rear displays can show differ-
ent sources individually.
WARNING
The driver must not attempt to operate
the Mobile Entertainment System while
driving so full attention may be given to
vehicle operation.
CAUTION
. Do not attempt to use the system in
extremely high or low temperature
conditions [below -4°F (-20°C) or
above 158°F (70°C)].
. To avoid draining the vehicle battery,
do not operate the system for more
than 15 minutes without starting the
engine.
PRECAUTIONS
Start the engine when using the Mobile
Entertainment System.
WARNING
The driver must not attempt to operate
the Mobile Entertainment System or
wear the headphones while the vehicle is
in motion so that full attention may be
given to vehicle operation.
Park the vehicle in a safe location and
apply the parking brake to view the
images on the front touch screen display
with the Mobile Entertainment System.
CAUTION
.Only operate the Mobile Entertain-
ment System while the engine is
running. Operating the Mobile Enter-
tainment System for extended peri-
ods of time with the engine turned off
can discharge the vehicle battery.
. Do not allow the system to get wet.
Excessive moisture, such as spilled
liquids, may cause the system to
malfunction.
3-36
4. Hands-Free Phone
BLUETOOTH® HANDS-FREE
PHONE SYSTEM
WARNING
.Use a phone after stopping your
vehicle in a safe location. If you have
to use a phone while driving, exercise
extreme caution at all times so full
attention may be given to vehicle
operation.
. If you find yourself unable to devote
full attention to vehicle operation
while talking on the phone, pull off
the road to a safe location and stop
your vehicle before doing so.
CAUTION
To avoid draining the vehicle battery, use
a phone only after starting the engine.
Your vehicle is equipped with Bluetooth®
Hands-Free Phone System. If you are an
owner of a compatible Bluetooth® enabled
cellular phone, you can set up the wireless
connection between your cellular phone and
the in-vehicle phone module. With Blue- tooth® wireless technology, you can make
or receive a telephone call with your cellular
phone in your pocket.
Once a cellular phone is connected to the in-
vehicle phone module, the procedures for
connecting the phone does not need to be
performed again. Your phone will automati-
cally re-connect to the in-vehicle phone
module when the ignition switch is placed
in the ACC or ON position with the selected
cellular phone turned on and carried in the
vehicle.
You can register up to 6 different Blue-
tooth® devices in the in-vehicle phone
module. However, you can talk on only one
cellular phone at a time.
The Voice Recognition System supports
phone and text message commands, so
dialing a phone number using your voice is
possible.“7. Voice recognition”
Before using the Bluetooth® Hands-Free
Phone System, refer to the following notes. . Wireless LAN (Wi-Fi) and the Blue-
tooth® functions share the same fre-
quency band (2.4 GHz). Using the
Bluetooth® and the wireless LAN func-
tions at the same time may slow down or disconnect the communication and cause
undesired noise. It is recommended that
you turn off the wireless LAN (Wi-Fi) (if
so equipped) when using the Bluetooth®
functions.
. Set up the wireless connection between
a compatible cellular phone and the in-
vehicle phone module before using the
Bluetooth® Hands-Free Phone System.
. Some Bluetooth® enabled cellular
phones may not be recognized by the
in-vehicle phone module. Visit the web-
site below for a recommended phone list.
www.infinitiusa.com/bluetooth/
. When Apple CarPlay® or Android Auto
is active, Apple CarPlay® or Android
Auto will take the place of your Blue-
tooth® Hands-Free Phone functionality.
. You will not be able to use a hands-free
phone under the following conditions:
— Your vehicle is outside of the tele- phone service area.
— Your vehicle is in an area where it is difficult to receive radio waves; such
as in a tunnel, in an underground
parking garage, behind a tall building
or in a mountainous area.
4-2
— Your cellular phone is locked in orderto prevent dialing.
. If Apple CarPlay® or Android Auto is
active, the Bluetooth® Hands-Free
Phone cannot be used.
. When the radio wave condition is not
ideal or ambient sound is too loud, it may
be difficult to hear the other person’s
voice during a call.
. Immediately after the ignition switch is
placed in the ACC or ON position, it may
not be possible to receive a call for a
short period of time.
. Do not place the cellular phone in an area
surrounded by metal or far away from
the in-vehicle phone module to prevent
tone quality degradation and wireless
connection disruption.
. While a cellular phone is connected
through the Bluetooth® wireless con-
nection, the battery power of the cellular
phone may discharge quicker than usual.
. Visit the website below for trouble-
shooting help if the Bluetooth® Hands-
Free Phone System seems to be mal-
functioning.
www.infinitiusa.com/bluetooth/ .
Some cellular phones or other devices
may cause interference or a buzzing
noise to come from the audio system
speakers. Storing the device in a differ-
ent location may reduce or eliminate the
noise.
. Refer to the cellular phone Owner’s
Manual regarding the telephone pairing
procedure specific to your phone, bat-
tery charging, cellular phone antenna,
etc.
. The antenna or battery display on the
monitor may not coincide with the
antenna or battery display of some
cellular phones.
. If reception between callers is unclear,
adjusting the incoming or outgoing call
volume may improve the clarity.
“Volume and Beeps settings”
(page 2-32)
. The microphone is located near the map
light.
. To improve call quality, the microphone is
optimized to recognize the driver’s voice.
Speech from vehicle passengers may not
be captured by the Bluetooth® Hands-
Free Phone System. .
Keep the interior of the vehicle as quiet
as possible to hear the caller’s voice
clearly as well as to minimize echo.
Reduce background noise as much as
possible by closing windows and point-
ing HVAC vents away from the ceiling.
PHONE SCREEN
The phone screen can be displayed by on
both the upper display and the lower display.
. Push <
>on the steering wheel to
display the phone screen on the upper
display.
. Push
5. Information and vehicle settings
Incoming phone calls received while the
vehicle is connected to the Service Center
will not be listed in the call history of the
Bluetooth® Hands-Free Phone System.
However those incoming calls may be listed
in the call history of your mobile phone,
depending on its capabilities. After discon-
necting communication with the INFINITI
InTouch
TMServices Response Specialist or
INFINITI InTouchTMServices emergency
support staff, check the incoming call history
on your mobile phone when it is safe to do
so.
Service application
A separately purchased INFINITI InTouchTM
Services subscription is required. For de-
tailed information, contact an INFINITI
retailer or refer to the following INFINITI
InTouch
TMServices website:
usa.infinitiintouch.com (for U.S.)
canada.infinitiintouch.com (for Canada)
INFO:
If the vehicle is owned by another person
and is resold, the subscription for this service
must be canceled and all data stored on the
device must be deleted.
Operating tips
WARNING
. Use the INFINITI InTouchTMServices
after stopping your vehicle in a safe
location. If you have to use the
INFINITI InTouch
TMServices while
driving, exercise extreme caution at
all times so full attention may be
given to vehicle operation.
. If you are unable to devote full
attention to vehicle operation while
talking with the INFINITI InTouch
TM
Services, pull off the road to a safe
location and stop your vehicle.
. Do not use the INFINITI InTouch
TM
Services with the engine stopped. Doing
so may discharge the vehicle battery.
. The INFINITI InTouch
TMServices cannot
be used under the following conditions:
— The INFINITI InTouch
TMServices sub-
scription has expired.
— The vehicle is outside the area where the cellular network service is recei-
vable. — The vehicle is in a location with poor
signal reception such as tunnels,
underground parking garages, behind
buildings or in mountainous areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are not
working properly.
— The INFINITI InTouch
TMServices net-
work system is disabled.
. Information feeds download cannot be
used when the vehicle is connected to
the INFINITI InTouch
TMServices Data
Center and INFINITI InTouchTMServices
Response Center.
. Communication with the INFINITI In-
Touch
TMServices Data Center is related
to the data communication mode and
may cause occasional difficulty in receiv-
ing signals, and the signal receivable area
may be limited compared to regular
mobile phones.
. You may hear clicks or experience inter-
ruptions while speaking with the
INFINITI InTouch
TMServices Response
Specialists. This is due to a shift in the
connection zone and is not a malfunc-
5-10
SymptomPossible cause Possible solution
Playback cuts out. The sound cuts due to vibration resulting from
an unstable location of the iPod®. Place the iPod® on a stable location where it
does not roll over.
Battery charge of an iPod® takes longer. Battery charge of the iPod® may take longer while an iPod® is playing back.If the iPod® needs to be charged, it is recom-
mended to stop playing the music.
Battery charge of an iPod® is unavailable. The cable that is connected to the iPod® may be damaged or improperly connected.Check the cable currently in use.
Functions cannot be operated using an iPod®
that is connected to the in-vehicle audio system. -The operation of an iPod® must be performed
using the in-vehicle audio system after the
iPod® is connected to the system.
Sound skips. Surrounding circumstances (noise, etc.) may
cause the sound to skip. This does not indicate a malfunction.
A USB extension cable is used. Do not use a USB extension cable.
8. Troubleshooting guide
8-11
BLUETOOTH® HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle Hands-Free Phone System. Use a cellular phone compatible with the system. Visit
www.infinitiusa.com/bluetooth/ to check compat-
ibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register
the cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is
completed. The Bluetooth® setting of the in-vehicle Hands-
Free Phone System is turned off.
Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is
turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone
is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle Hands-Free
Phone System. Do not place the cellular phone close
to the seats or your body.
Registration of the cellular phone is not com-
pleted. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
8. Troubleshooting guide
8-15