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Scale indicator:
Indicates the scale of the map.
Touch the icon to display the scale bar.
The map scale can be adjusted using the
scale bar.
“Changing scale of map” (page 6-7)
Waypoint:
Displays the location of the waypoint
that the vehicle will stop by before
heading to the final destination. A
maximum of 14 waypoints can be set.
Suggested route:
Appears in bold blue during route gui-
dance.
Street name:
Displays the name of the street that the
vehicle is currently driving on.
Vehicle icon:
Indicates the current vehicle location
and the direction of travel.
Traffic indicator:
Indicates the reception condition of the
traffic information.
Touch to display the traffic information
screen.
“Viewing traffic events from list” (page 6-43)
[PREMIUM TRAFFIC]:
Displayed when [Use Premium Traffic]
is turned on and the traffic information
is available.
“Traffic information setting”
(page 6-44)
[SiriusXM TRAFFIC]:
Displayed when [Use Premium Traffic]
is turned off and the traffic information
is available.
“Traffic information setting”
(page 6-44)
A SiriusXM Traffic
TMsubscription is
necessary to receive SiriusXM® infor-
mation services.
[]:
Touch the icon to display the shortcut
menu.
“Shortcut menu” (page 2-13)
[]:
Indicates the directional setting of the
map.
Touch to change the map view and the
map orientation.
“Changing map view and map
orientation” (page 6-8)
3D map
The 3D map displays the map from an
elevated perspective. In 3D map, it is easy
to recognize an image of the route because it
provides a panoramic view over a long
distance.
INFO:
The 3D map always appears with the current
forward direction facing up.
Building graphics
Building graphics are stored in the map data
for certain areas, and can be displayed when
the map is zoomed in.
6. Navigation (if so equipped)
6-5

Editing stored route
1. Push

7. Voice recognition
— Not all POI main categories can beused for “Navigate to” searches with
voice command operations while all
registered categories can be recog-
nized as “Nearby” search.
. Street Address:
— Alphabet letters cannot be included when speaking a house number.
When a specified house number can-
not be found, a location representing
the address will be displayed.
— Speak in a natural conversational speed without pausing between
words for better recognition.
— When the system recognizes the com- mand incorrectly, correct the search
conditions using commands such as
“Change State”, “Change City”,
“Change Street” or “Change House
Number”.
For audio command operation:
. Music files of Bluetooth® audio cannot
be selected by voice recognition opera-
tion. However, audio source can be
switched to Bluetooth® audio using
voice commands. .
The Voice Recognition System may not
function when the song information is
too long (artist names, album titles, song
titles and play lists, etc.).
. The SiriusXM® function will not operate
without a subscription to SiriusXM®
Radio.
. When playing USB files with the Voice
Recognition System, do not pronounce
the extension attached to the file name
(such as “.mp3”).
. Song titles registered in ID3 tags cannot
be pronounced for voice recognition
operation.
. Some audio command may not be re-
cognized when an Android phone is
connected and used as a USB audio
device player.
For information command operation:
. A SiriusXM® Travel Link (if so equipped)
or SiriusXM Traffic
TM(if so equipped)
subscription is necessary to receive Sir-
iusXM® information services.
“SiriusXM® Travel Link”
(page 5-16) .
The TomTom Weather information can-
not be operated with the voice recogni-
tion operation.
How to see voice command screen
1. Push <>to display the first screen of
the voice command list.
2. Speak a command or select an item on the voice command list. The Second
screen is displayed.
3. Speak a command or select an item on the voice command list. The command is
executed or the next screen for further
command is displayed.
4. Follow the prompts to complete the commands.
Voice command screens:
7-4

8 Troubleshooting guide
Customer assistance ........................................................ 8-2
System unit ........................................................................\
. 8-3Liquid crystal display .................................................. 8-3
Wi-Fi connection (if so equipped) ................................ 8-4 Wi-Fi hotspot (if so equipped) ................................ 8-5
Audio system ..................................................................... 8-6 HD Radio technology ................................................. 8-6
Compact Disc (CD) player ........................................ 8-8
iPod® player .............................................................. 8-10
USB memory device ................................................. 8-12
Bluetooth® audio ...................................................... 8-13 Bluetooth® Hands-Free Phone System .................. 8-15
INFINITI InTouchTMServices (if so equipped) ....... 8-19
Apple CarPlay® ............................................................. 8-20
Android Auto ................................................................... 8-22
Siri® Eyes Free .............................................................. 8-24
Navigation (if so equipped) ......................................... 8-25 Basic operations ...................................................... 8-25
Vehicle icon ............................................................... 8-26
Route calculation and visual guidance ............. 8-28
Voice guidance ........................................................ 8-30
Traffic information ................................................. 8-31
Voice recognition ........................................................... 8-32

SYSTEM UNIT
LIQUID CRYSTAL DISPLAY
Symptom Possible cause Possible solution
The screen is too dark. The cabin temperature is too low.Wait until the cabin temperature becomes
moderate.
Screen brightness is set to the maximum dark-
ness. Adjust the brightness setting of the screen.
“Display Settings” (page 2-34)
The screen is too bright. Screen brightness is set to the maximum brightness.Adjust the brightness setting of the screen.
“Display Settings” (page 2-34)
A small black spot or a small bright spot appears
on the screen. This is a typical phenomenon for liquid crystal
displays.This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power
cables, ham radios or other radio devices
equipped to other vehicles may adversely affect
the screen.This is not a malfunction.
Image lag appears on the screen. This is a typical phenomenon for liquid crystal displays.This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is less than 50°F (10°C). Wait until the cabin temperature rises to within 50°F (10°C) and 122°F (50°C).
When looking at the screen from an angle, the
screen lightens or darkens. This is a typical phenomenon for liquid crystal
displays.Adjust the brightness setting of the screen.
“Display Settings” (page 2-34)
The screen turns black or blue, or a system error
message is displayed.
The symptoms are not recovered after restart-
ing the system. A system malfunction has occurred. It is recommended that you contact an INFINITI
retailer for an inspection.
8. Troubleshooting guide
8-3

BLUETOOTH® AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Bluetooth® audio device Owner’s
Manual.
Bluetooth® is disabled on device. Check that the Bluetooth® function is enabled on
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth® audio
device that is to be registered.
Check that the PIN code for the Bluetooth®
audio device is consistent with that for the in-
vehicle audio system.
Another Bluetooth® device is used in the
vehicle. Turn off the other Bluetooth® device until the
registration is completed.
Music cannot be played back. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Bluetooth® audio device Owner’s
Manual.
The system is not set to the Bluetooth® audio
mode. Display the source menu screen, and select the
Bluetooth® audio mode.
“Selecting audio source” (page 3-13)
Push / repeatedly and
select the Bluetooth® audio mode.
“Audio main buttons” (page 3-11)
A Bluetooth® adapter is turned off. Turn on a Bluetooth® adapter when it is used for a Bluetooth® audio device.
8. Troubleshooting guide
8-13

8. Troubleshooting guide
SymptomPossible cause Possible solution
Playback stops. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Visit www.infinitiusa.com/bluetooth/ to check
Bluetooth® audio device compatibility.
A cellular call is active. This is not a malfunction.
Sound may cut out when a Bluetooth® audio
device is operated. Push
/ repeatedly and
select the Bluetooth® audio mode, and then
operate a function on the touch screen display of
the in-vehicle system instead of conducting the
operation on the Bluetooth® audio device.
Audio operation cannot be performed. A Bluetooth® audio device that does not support audio operations is in use.Visit www.infinitiusa.com/bluetooth/ to check
Bluetooth® audio device compatibility.
An error occurs when connecting to a Blue-
tooth® audio profile. Turn the power source of the Bluetooth® audio
player off and on, and then resume connection
with the system.
8-14

BLUETOOTH® HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle Hands-Free Phone System. Use a cellular phone compatible with the system. Visit
www.infinitiusa.com/bluetooth/ to check compat-
ibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register
the cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is
completed. The Bluetooth® setting of the in-vehicle Hands-
Free Phone System is turned off.
Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is
turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone
is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle Hands-Free
Phone System. Do not place the cellular phone close
to the seats or your body.
Registration of the cellular phone is not com-
pleted. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
8. Troubleshooting guide
8-15