2020 INFINITI QX80 reset

8. Troubleshooting guide
iPod® PLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPod®. A connector cable is not correctly connected, or the iPod® does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod® after performing
this procedure above, reset the iPod®.
The iPod® that is to be connected is not
compatible with the system. Check the iPod® model and firmware versions
available for the system.
The connected USB extension cable is not
compatible with the system. Replace the USB extension cable if the system
still does not recognize the iPod® after recon-
necting the cable properly a number of times.
The cable is rapidly connected to or discon-
nected from the USB connection port. Slowly connect or disconnect the USB cable.
An iPod® cannot be operated. The iPod® is connected to the in-vehicle audio
system while headsets, etc. are connected to the
iPod®. Remove all equipment from the iPod® after
disconnecting the iPod® from the system, and
then connect it to the system again.
The iPod® is not operating normally. Disconnect the iPod® from the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/file that
includes a particular album art. Disconnect the iPod® from the in-vehicle audio
system, and then reset the iPod®. Disable the
album art, and then connect the iPod® to the
system.
“iPod® Menu” (page 3-31)
An iPod® does not respond. There are too many files in a category. Decrease the number of files in a category (less than 65500 files).
The shuffle function is turned on. Turn off the shuffle function if many files are stored on the iPod®.
Music cannot be played back. A connector is not connected to the iPod®. Firmly connect the connector to the iPod®.
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BLUETOOTH® HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle Hands-Free Phone System. Use a cellular phone compatible with the system. Visit
www.infinitiusa.com/bluetooth/ to check compat-
ibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register
the cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is
completed. The Bluetooth® setting of the in-vehicle Hands-
Free Phone System is turned off.
Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is
turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone
is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle Hands-Free
Phone System. Do not place the cellular phone close
to the seats or your body.
Registration of the cellular phone is not com-
pleted. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
8. Troubleshooting guide
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8. Troubleshooting guide
ROUTE CALCULATION AND VISUAL GUIDANCE
SymptomPossible cause Possible solution
Waypoints are not included in the
auto reroute calculation. Waypoints that have been already passed are not included in
the auto reroute calculation. To go to that waypoint again, edit the route.
Route information is not dis-
played. Route calculation has not yet been performed.
Set the destination and perform route calcula-
tion.
The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is turned off. Turn on route guidance.
Route information is not provided for certain types of roads. This is not a malfunction.
The auto reroute calculation (or
detour calculation) suggests the
same route as the one previously
suggested. Route calculations took priority conditions into consideration,
but the same route was calculated.
This is not a malfunction.
A waypoint cannot be added. 14 waypoints are already set on the route, including ones that the vehicle has already passed. A maximum of 14 waypoints can be set on the
route. To go to 15 or more waypoints, perform
route calculations multiple times as necessary.
The suggested route is not dis-
played. Roads near the destination cannot be calculated.
Reset the destination to a main or ordinary road,
and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two inter- mediate destinations, and perform route calcu-
lations multiple times.
There are time restricted roads (by the day of the week, by
time) near the current vehicle location or destination. Select [Ignore Restrictions] in the [Time Re-
stricted Roads] setting.
“Route Preference” (page 6-34)
A part of the route is not dis-
played. The suggested route includes narrow streets. This is not a malfunction.
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SymptomPossible cause Possible solution
The part of the route that the
vehicle has already passed is de-
leted. A route is managed by sections between waypoints. If the
vehicle passed the first waypoint, the section between the
starting point and the waypoint is deleted (it may not be
deleted depending on the area). This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may
suggest an indirect route. Adjust the location of the starting point or
destination.
The system may suggest an indirect route because route
calculation does not take into consideration some areas such
as narrow streets. Reset the destination to a main or ordinary road,
and recalculate the route.
The landmark information does
not correspond to the actual in-
formation. This may be caused by insufficient or incorrect map data. Updated information will be included in the next
version of the map data.
“How to update map data” (page 6-62)
The suggested route does not
exactly connect to the starting
point, waypoints or destination. There is no data for route calculation closer to these locations. Set the starting point, waypoints and destination
on a main road, and perform route calculation.
8. Troubleshooting guide
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