2020 HONDA CLARITY PLUG-IN Navigation Manual (in English)

127
uuTroubleshootinguTraffic
Troubleshooting
Traffic
ProblemSolution
Traffic information is missing or is not displaying
properly. What is wrong?Verify the following:●Traffic information relies on a clear signal. If signal strength is low, traffic data
may not be available.
●Check that the traffic icons are turned on.
2Traffic Information P. 86●It is possible that there is a temporary technical problem with your metropolitan
area traffic provider. You can call Honda Automobile Customer Service to see if
there is an outage.
2Honda Automobile Customer Service Contact Information P. 134●If the situation persists, see your authorized Honda Clarity Plug-in Hybrid dealer
for assistance.
●Traffic information is available only in certain areas.

128
uuTroubleshootinguGuidance, Routing
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to generate the optimal route. You can change the
route preferences used when calculating a route.
2Recalculate Using Another Route Preference P. 107
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision.
The vehicle position icon is not following the road. ●Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cellular
phones, or loose articles.
●Metallic tinting or other aftermarket devices can interfere with GPS reception.
Please consult your dealer.
2GPS P. 132
How do I stop the map from rotating as I drive
along?1.Select and then press the (Back) icon.
2.Select Settings > Map & Vehicle > Driving Map View.
3.Check that Driving Map View is set to Track Up or 3-D.
4.Select North Up and then select Save.
The “Arrival time” display sometimes increases
even though I am getting closer to my destination.The “Arrival time” is based on the speed limit on each road. Depending on the
traffic conditions, the “Arrival time” may be calculated to be earlier or later.
My elevation (shown when I display the current
position) seems to fluctuate even though my
elevation has not changed.This is normal. The elevation can vary ±100 ft (30 m) due to GPS calculation errors.
2GPS P. 132
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GPS antenna can receive signals from at least
four satellites. Try moving the vehicle into an open area. The elevation is also not
displayed if the calculated elevation is zero or below sea level.

129
uuTroubleshootinguUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
Display, Accessories
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly undergoing revision.
Does the navigation system work outside North
America?The system contains maps for the United States of America, Canada, Mexico,
Puerto Rico, US Virgin Islands, Cayman Islands, Bahamas, French Guiana,
Guadeloupe, Martinique, Saint Barthelemy, and Jamaica. The navigation system
will not work in other countries.
2Map Coverage P. 135
ProblemSolution
The display appears dim when starting the car in
really cold weather.This is normal. The display will become brighter after a few minutes.

130
uuTroubleshootinguMiscellaneous Questions
Troubleshooting
Miscellaneous Questions
ProblemSolution
My clock frequently changes forward and backward
by one hour.The clock setting is automatically updated based on your GPS location. If you are
driving near a time zone border, the automatic update likely is the reason.
How do I change the interface language?Press the (Home) icon and then select Settings > System > Others tab >
Language.
Select the desired language for system language.
For more information, see the Owner's Manual.

131
Reference Information
System Limitations................................132
GPS ......................................................132
Address Calculation ..............................132
Database ..............................................132
Customer Assistance.............................134
Resolving Problems ...............................134
Obtaining a Navigation Update .............134
Honda Automobile Customer Service
Contact Information ............................134
Visiting Your Dealer ..............................135
Map Coverage ......................................135
Traffic Information ................................135Legal Information................................. 136
User Agreement ................................... 136

132
Reference Information
System Limitations
GPS
The signals received from GPS satellites are
extremely weak (less than a millionth of the
strength of a local FM station) and require
an unobstructed view of the sky. The GPS
antenna is located in the dashboard. The
signal reception can easily be interrupted or
interfered with by the following:
• Metallic window tint on the front or side
windows
• Cellular phones, PDAs, or other electronic
devices docked in a cradle or lying loose
on the dashboard
• Remote starters or “hidden” vehicle
tracking systems mounted near the
navigation unit
• Audio electronic devices mounted near
the navigation unit
• Trees, tall buildings, highway overpasses,
tunnels, or overhead electrical power
wiresGPS is operated by the U.S. Department of
Defense. For security reasons, there are
certain inaccuracies built into GPS for which
the navigation system must constantly
compensate. This can cause occasional
positioning errors of up to several hundred
feet (meters).
Address Calculation
The destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addresses on a block. For
example, the address 1425 on a 1400 block
with 100 possible addresses (because it is
followed by the 1500 block) will be shown a
quarter of the way down the block by the
system. If there are only 25 actual addresses
on the block, the actual location of address
1425 would be at the end of the block.
Database
The digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the place
was improperly categorized, or a place/
landmark is not yet in the database. This is
also true for police stations, hospitals, EV
stations, Gas stations and other public
institutions. Do not rely on the navigation
system if you need law enforcement or
hospital services. Always check with local
information sources.

133
uuSystem LimitationsuDatabase
Reference Information
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other
assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type,
weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events
• Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2Obtaining a Navigation Update P. 134
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.

134
Reference Information
Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2Troubleshooting P. 126
Or, please contact your dealer.
• For traffic-related issues:
2Traffic P. 127
• For reporting issues with the database or
places/landmarks:
• Visit
https://my.garmin.com/mapErrors/
report.faces
• Or call Garmin OEM support directly at
(855) 607-2536.
Obtaining a Navigation
Update
Honda is continuously updating the
navigation system and new software is
usually made available on an annual basis.
For information on navigation updates for
your vehicle, please visit:
• U.S.: hondanavi.navigation.com
• Canada: www.honda.ca
You can also contact your Honda dealer for
further information regarding the update
program available for your vehicle.
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 100-5E-8A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3023
Honda Canada Inc.
Honda Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888)-9-HONDA-9
Hours: 8:00 am to 7:30 pm Mon to Fri (EST)