
10.
Remove the positive (+) terminal and
remove the battery.
Note: Batteries are heavy.
11. Move the second battery toward the rear of your vehicle and remove the
negative (-) terminal.
12. Remove the positive (+) terminal and
remove the battery.
Replacing the Battery WARNING:
Make sure that you
securely fasten the seat runner bolts
before installing the covers.
You must replace the battery with one of
exactly the same specification.
To install, reverse the removal procedure.
Note: Make sure that you correctly install
the battery terminal covers, battery cover
and battery cable clips. ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
If your vehicle has been involved in a crash,
have the aim of the headlamp beam
checked by an authorized dealer.
Headlamp Aiming Target
8 ft (2.4 m)
A
Ground to the center of the
headlamp low beam bulb
B
25 ft (7.6 m)
C
Horizontal reference line
D
Vertical Aim Adjustment Procedure
1. Park your vehicle on level ground approximately
25 ft (7.6 m) from a wall
or screen.
2. Measure the distance from the ground
to the center of the headlamp low
beam bulb and mark an
8 ft (2.4 m)
long horizontal reference line on the
wall or screen at this height.
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Note:
Do not raise the spare wheel bracket
without a wheel attached. Damage to the
winch mechanism could occur.
Vehicle Jack WARNING: Do not work on your
vehicle when the jack is the only support
as your vehicle could slip off the jack.
Failure to follow this instruction could
result in personal injury or death. WARNING:
To help prevent your
vehicle from moving when changing a
wheel, shift the transmission into park
(P), set the parking brake and use an
appropriate block or wheel chock to
secure the wheel diagonally opposite to
the wheel being changed. For example,
when changing the front left wheel,
place an appropriate block or wheel
chock on the right rear wheel. WARNING:
Do not attempt to
change a tire on the side of the vehicle
close to moving traffic. Pull far enough
off the road to avoid the danger of being
hit when operating the jack or changing
the wheel. WARNING:
Always use the jack
provided as original equipment with your
vehicle. If using a jack other than the one
provided, make sure the jack capacity is
adequate for the vehicle weight,
including any vehicle cargo or
modifications. If you are unsure if the jack
capacity is adequate, contact the
authorized dealer. WARNING:
Switch off the running
boards before jacking or placing any
object under your vehicle. Never place
your hand between the extended running
board and your vehicle. A moving running
board may cause injury. Note:
Passengers should not remain in the
vehicle when the vehicle is being jacked.
Note: Vehicles with a Temporary Mobility
Kit do not have a vehicle jack or a lug
wrench.
Vehicle Jack Storage The jack, jack handle and wheel brace are
in a storage compartment in the front
right-hand side stepwell.
Note:
The vehicle jack is in the load space
area on vehicles with rear climate control.
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WARNING: When you install a
wheel, always remove any corrosion, dirt
or foreign materials present on the
mounting surfaces of the wheel or the
surface of the wheel hub, brake drum or
brake disc that contacts the wheel. Make
sure to secure any fasteners that attach
the rotor to the hub so they do not
interfere with the mounting surfaces of
the wheel. Installing wheels without
correct metal-to-metal contact at the
wheel mounting surfaces can cause the
wheel nuts to loosen and the wheel to
come off while your vehicle is in motion,
resulting in loss of vehicle control,
personal injury or death. WARNING:
Only use the specific
lug nuts and wheels supplied with your
vehicle. If in doubt, contact an authorized
dealer. WARNING:
Do not install alloy
wheels using lug nuts designed for use
with steel wheels. WARNING:
The lug nuts of alloy
wheels and spoked steel wheels can also
be used for the steel spare wheel for a
short time (maximum two weeks).
1. Install the wheel. 2. Install all of the lug nuts and partially
tighten them in the sequence shown.
3. Lower your vehicle and remove the vehicle jack.
4. Fully tighten all of the lug nuts in the sequence shown.
5. Install the wheel trim.
Note: Make sure that the lug nuts are fully
seated against the wheel.
Note: Alloy wheel lug nuts are suitable for
use on a steel spare wheel.
Note: If the spare wheel is not the same
type and size as your vehicle road wheel
replace it as soon as possible.
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1
2
3
4
5 6
1
2
3
4
5

Note:
Check the lug nuts for correct
tightness and check the tire pressure as
soon as possible. Note:
When installing dual rear wheels,
align the valve stems facing each other.
Stowing the Wheel and Vehicle
Jack
Note: Do not raise the spare wheel bracket
without a wheel attached. If you lower the
spare wheel bracket without a wheel
attached, you may damage the winch
mechanism.
1. Attach the spare wheel bracket to the wheel using the retaining nut. 2. Slide the cable through the slot and
attach the spare wheel bracket to the
winch.
3. Rotate the cable through 90 degrees and lower the cable end cover. 4. Insert the flat end of the lug wrench
into the socket. Turn it clockwise until
you feel a strong resistance.
Note: Make sure the spare wheel is secure
by tightening the winch until you feel a slip.
5. Stow the vehicle jack, jack handle and lug wrench in their correct locations
and secure them with the straps.
LUG NUTS
Lug Nut Torque WARNING: When you install a
wheel, always remove any corrosion, dirt
or foreign materials present on the
mounting surfaces of the wheel or the
surface of the wheel hub, brake drum or
brake disc that contacts the wheel. Make
sure to secure any fasteners that attach
the rotor to the hub so they do not
interfere with the mounting surfaces of
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3. Switch System Wi-Fi on.
4. Select
View Available Networks. 5. Select an available Wi-Fi network.
Note:
Enter the network password to
connect to a secure network.
CONNECTED VEHICLE – TROUBLESHOOTING - VEHICLES WITH:
MODEM Possible Cause and Resolution
Symptom
I cannot confirm the
connection of my FordPass
account to the modem. –
Modem is not enabled.
•Switch connectivity features on.
– Weak network signal.
•Move your vehicle closer to a place where the
network signal is not obstructed.
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CREATING A WI-FI HOTSPOT
You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.
1. Select Settings.
2. Select
FordPass Connect.
3. Select
Vehicle Hotspot.
Note: The vehicle hotspot default setting
is on.
4. Select
Settings.
5. Select
Edit.
6. Select
Wi-Fi Visibility.
Note: The Wi-Fi Visibility default setting is
on.
Finding the Wi-Fi Hotspot Name
and Password
1. Select
Settings.
2. Select
FordPass Connect.
3. Select
Vehicle Hotspot.
4. Select
Settings.
Note: The SSID is the hotspot name.
5. Select
View Password.
Connecting a Device to the Wi-Fi
Hotspot
1. On your device, turn on Wi-Fi and select
the hotspot from the list of available
Wi-Fi networks.
2. When prompted, enter the password.
Purchasing a Data Plan
1. Connect a device to the hotspot.
Note: The vehicle network carrier ’s portal
opens on your device.
2. If the portal does not open on your device, open a website and it redirects
to the vehicle network carrier ’s portal.
Note: Secure websites do not redirect. Note:
If you have an active plan, the system
does not redirect to the vehicle network
carrier ’s portal when you connect a device.
Visit the vehicle network carrier ’s website
to purchase more data.
Note: If data usage information is available
in the vehicle hotspot menu, it is
approximate.
Note: If you carry out a master reset, the
system does not remove your vehicle from
your vehicle network carrier ’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.
CHANGING THE WI-FI
HOTSPOT NAME OR
PASSWORD
1. Select
Settings.
2. Select
FordPass Connect.
3. Select
Vehicle Hotspot.
4. Select
Settings.
5. Select
Edit.
6. Select
Change SSID Name.
7. Enter your required SSID.
8. Select
Done.
9. Select
Change Password .
10. Enter your required password.
11. Select
Done.
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__ is a dynamic listing, meaning that it
could be the name of anything, such as a
contact or phone number.
Phone Controls
Use the phone buttons on your steering
wheel to answer, reject, or hang up a call.
Accessing Features through the
Phone Menu
You can access your call history,
phonebook, sent text messages, as well
as access phone and system settings.
1. Press the PHONE button to enter the
phone menu.
2. Scroll through the menu to view contacts, text messages, and the
phone dialer.
SYNC™ APPLICATIONS AND
SERVICES
• 911 Assist: Can alert 911 in the event of
an emergency.
• SYNC AppLink: Allows you to connect
to and use certain applications (if your
phone is compatible).
These features may require activation.
Available AppLink enabled apps vary by
market.
911 Assist WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash. WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user switches 911 Assist to on
or off, that setting applies for all paired
phones. If 911 Assist is switched off, either
a voice message plays or a display message
or an icon comes on when your vehicle is
started and after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
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Phone issues
Possible solution(s)
Possible cause(s)
Issue
Try deleting your device
from SYNC, deleting SYNC
from your device and trying again.
Check the security and auto accept and prompt always
settings relative to the SYNC Bluetooth connection on your phone.
This may be a possible
phone malfunction. Update your device's firm-
ware.
Turn off the Auto phone- book download setting.
Go to the website to review your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not working on SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
This may be a possible
phone malfunction.
Press the Phone button to
return to the Phone menu.
You are on the Select a
Character screen.
I cannot return to the Phone
menu when selecting a contact. USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the device and the USB port.
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