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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help if you’re in an accident. If
a crash deploys an airbag (excluding knee
airbags and rear inflatable seatbelts [if
equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, by
visiting:
Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel." If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Recording (page 11).
EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
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CREATING A MYKEY
Switch the ignition on using an admin key.
To create a MyKey, use the information display controls on the steering wheel to
select the following: Action
Menu Item
Press the menu button.
Settings
Press the OK button.
MyKey
Press and hold the
OK button until a confirmation message
appears in the information display.
Create MyKey
Switch the ignition off.
Note: We recommend that you label this
key.
MyKey Information Messages Description
Message
Displays when trying to create a MyKey with a key already
designated as a MyKey.
Key is Already a MyKey
Displays to confirm that the key is restricted after you switch
the ignition off.
This Key restricted at
Next Key Cycle. Label
Key as MyKey
PROGRAMMING A MYKEY
You can only program MyKeys to the same
settings. Switch the ignition on using an admin key.
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To program a MyKey, use the information display controls on the steering wheel
to select the following:
Action
Menu Item
Press the menu button.
Settings
Press the OK button.
MyKey
Select a setting and press the
OK button.
Configure the setting.
Switch the ignition off.
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CLEARING ALL MYKEYS
When you clear all MyKeys, you remove all
restrictions and return all MyKeys to their
original admin key status.
Switch the ignition on using an admin key.
To clear all MyKeys, use the information display controls on the steering wheel
to select the following: Action
Menu Item
Press the menu button.
Settings
Press the OK button.
MyKey
Press and hold the
OK button until a confirmation message
appears in the information display.
Clear MyKeys
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CHECKING MYKEY SYSTEM
STATUS
Switch the ignition on.
To find information about the distance traveled using a MyKey and also the number
of admin keys and MyKeys created for your vehicle, use the information display
controls on the steering wheel to select the following: Action
Menu Item
Press the menu button.
Settings
Press the OK button.
MyKey
Press the
OK button.
MyKey Info
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3.
Pull the release lever to open the other
door.
Rear Emergency Exit
Wagon and Bus 1. Lift the locking button up. 2. Pull the interior handle up to open the
door in an emergency.
Autolock (If Equipped)
Autolock locks all the doors when all of the
following occur:
• All doors are closed.
• The ignition is on.
• You shift into any gear putting your
vehicle in motion.
• Your vehicle reaches a speed greater
than
5 mph (8 km/h).
Use the interior door unlock button or
switch the ignition off and use the key or
remote control to unlock the rear or sliding
door.
Autounlock
Autounlock unlocks all doors within 10
minutes of the end of a drive cycle, when
the driver door is opened and the ignition
is off.
Switching Autounlock On and Off
1. Using the information display controls on the steering wheel, select Settings.
2. Select
Vehicle Settings.
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LOCATING THE KEYLESS
ENTRY KEYPAD
The keypad is under the driver door
window. It may illuminate when you press
a button.
MASTER ACCESS CODE
What Is the Master Access Code
The master access code is a factory-set
five-digit entry code. You can operate the
keypad with the master access code at
any time.
KEYLESS ENTRY SETTINGS
Reprogramming the Unlocking
Function
You can program the unlocking function
so that only the driver door unlocks.
Press and hold the unlock and lock buttons
on the remote control simultaneously for
at least four seconds with the ignition off.
The direction indicators flash twice to
confirm the change.
To return to the original unlocking function,
repeat the process.
You can also change between the
unlocking modes in the information
display. 1. Using the information display controls
on the steering wheel, select Settings.
2. Select Vehicle Settings.
3. Select
Locks.
4. Select
Remote Unlock.
5. Select
All Doors or Driver's Door.
Creating Personal Access Codes
1. Enter the master access code.
Note: You can find the master access code
on the owner's wallet card or at an
authorised dealer.
2. Within five seconds press and hold the
1·2 button for one second.
Note: A red light flashes twice.
3. Enter your personal access code.
Note: Your personal access code must be
a five-digit code. You must enter each
number within five seconds of each other.
The doors unlock, lock and then unlock and
the red light flashes twice to confirm that
a personal access code has been created.
Clearing All Personal Access
Codes
1. Enter the master access code.
2. Within five seconds press and hold the
1·2 button for five seconds.
LOCKING AND UNLOCKING
THE DOORS USING KEYLESS
ENTRY
Unlocking the Doors
Enter the master access code or your
personal access code, then press the 3·4
button within five seconds.
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Manual Power Deploy
To set the power running boards to the deployed position, use the information
display controls on the steering wheel to select the following:
Action
Message
Press the menu button.
Settings
Press the OK button.
Vehicle Settings
Press the
OK button.
Power Steps
Press the
OK button.
Out
Enabling and Disabling
To enable or disable the power running board feature, use the information display
controls on the steering wheel to select the following: Action and Description
Message
Press the menu button.
Settings
Press the
OK button.
Vehicle Settings
Press the
OK button.
Power Steps
Select one of the following:
Press the
OK button. When disabled the power running
boards move to the stowed position regardless of the door
position.
Off
Press the
OK button. When enabled the power running
boards move to the correct position based on the door posi-
tion.
Auto
When you switch the ignition on, the
system turns on.
Bounce-back
The running board will reverse direction
and move to the end of travel if it
encounters an object while moving. Manual Operation
If the power running board does not return
to the stowed position, you can manually
stow it.
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