2020 FORD TRANSIT steering wheel

SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not under-
stand what I am saying. –
You are using the wrong voice commands.
•See Using Voice Recognition (page 418).
• For a complete list of voice commands, refer to our
website.
– You are speaking too soon.
•Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– You are using the wrong voice commands.
•See
Using Voice Recognition (page 418).
• For a complete list of voice commands, refer to our
website.
– You are not saying the name exactly as it appears on
your device.
•Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
– The name contains special characters, for example *,
- or +.
•Rename the files on your device or use the touch-
screen to select and play the track.
445
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 434).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
447
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing SYNC™ 3

At every oil change interval as indicated by the information display
*
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect front axle and U-joints. Lubricate if equipped with grease fittings.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-
joints. Lubricate any areas with grease fittings.
Diesel engine fill diesel exhaust fluid.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. Brake Fluid Maintenance
1
Change the brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other maintenance items
1
Replace cabin air filter.
Every 20000 miles (32000
km)
Torque rear axle U-bolts to specification.
Every 30000 miles (48000
km) Diesel engine replace fuel filter. 2
Replace engine air filter.
Change diesel foam air filter.
Every 45000 miles (70000
km)
Change engine coolant.3
At 200000 miles (320000
km)
Replace spark plugs.
Every 100000 miles
(160000 km)
466
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Scheduled Maintenance

Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Scheduled
Maintenance chart.
As required
Replace engine air filter.
Inspect frequently,
service as required
Replace spark plugs.
Every 60000 miles
(96000 km) Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace engine air filter.
Inspect frequently,
service as required
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread depth.
Change engine oil and filter. *
Every 5000 miles (8000
km) or six months
* Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. Off-road operation
Inspect steering linkage, ball joints and U-joints. Lubricate if
equipped with grease fittings.
Inspect frequently,
service as required
Replace engine air filter.
Change engine oil and filter. *
Every 5000 miles (8000
km) or six months
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Rotate tires, inspect tires for wear and measure tread depth.
* Reset your Intelligent Oil-Life Monitor after each engine oil and filter change.
468
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Scheduled Maintenance

1
180 Degree Camera....................................203
Camera Views.................................................... 204
Front View Camera........................................... 204
Using the 180 degree camera system.............................................................. 204
9
911 Assist...........................................................62
A
A/C See: Climate Control........................................... 121
About This Manual...........................................9
ABS See: Brakes............................................................ 182
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 182
Accessories....................................................458
Accessories See: Replacement Parts
Recommendation............................................ 15
ACC See: Using Adaptive Cruise Control............207
Active Park Assist.........................................198 Using Active Park Assist.................................. 198
Adjusting the Headlamps........................305 Horizontal Aim Adjustment.......................... 306
Vertical Aim Adjustment................................ 305
Adjusting the Steering Wheel....................97
Airbag Disposal
................................................61
Air Conditioning See: Climate Control........................................... 121
Air Filter See: Changing the Engine Air Filter............296
Alarm See: Anti-Theft Alarm - Vehicles With:
Anti-Theft Alarm Horn with Integral
Battery................................................................. 92
See: Anti-Theft Alarm - Vehicles Without: Anti-Theft Alarm Horn with Integral
Battery.................................................................. 91
All-Wheel Drive
..............................................177 AM/FM Radio - Vehicles Without:
SYNC.............................................................396
Selecting a Radio Source............................... 396
Anti-Theft Alarm - Vehicles With: Anti-Theft Alarm Horn with Integral
Battery.............................................................92
Alarm System........................................................ 92
Arming the Alarm................................................. 93
Disarming the Alarm........................................... 93
Guard Settings...................................................... 92
Triggering the Alarm............................................ 92
Anti-Theft Alarm - Vehicles Without: Anti-Theft Alarm Horn with Integral
Battery..............................................................91
Alarm System......................................................... 91
Arming the Alarm.................................................. 91
Disarming the Alarm............................................ 91
Triggering the Alarm............................................. 91
Appendices...................................................480
Applying the Parking Brake......................185
Apps..................................................................441 SiriusXM Traffic and Travel Link................... 442
Using Apps on an Android Device...............442
Using Apps on an iOS Device......................... 441
Using Mobile Navigation on an Android Device................................................................ 442
Audio System
................................................393
General Information......................................... 393
Audio Unit Clock and Date Displays - Vehicles Without: SYNC.........................397
Adjusting the Clock........................................... 397
Audio Unit - Vehicles With: SYNC 3......................................................................395
Adjusting the Volume...................................... 395
Changing Radio Stations................................ 395
Pausing or Playing Media............................... 396
Seek Down and Previous Track Button............................................................... 396
Seek Up and Next Track Button.................. 396
Sound Settings................................................... 396
Switching the Audio Unit On and Off........395
Switching the Screen On and Off...............396
Audio Unit - Vehicles Without: SYNC.............................................................393
Adjusting the Volume...................................... 393
Changing Radio Stations................................ 394
Pausing or Playing Media............................... 395
Returning to the Previous Screen................394
509
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Index

J
Jump Starting the Vehicle - 2.0L
EcoBlue........................................................259
Connecting the Jumper Cables.................... 259
Starting the Engine............................................ 261
Jump Starting the Vehicle - 3.5L Duratec/3.5L Ecoboost™
......................261
Connecting the Jumper Cables.................... 262
Jump Starting...................................................... 263
Preparing Your Vehicle...................................... 261
Removing the Jumper Cables....................... 263
K
Keyless Entry
...................................................88
Keyless Entry Settings....................................... 88
Keyless Entry – Troubleshooting................... 89
Locking and Unlocking the Doors Using Keyless Entry.................................................... 88
Master Access Code........................................... 88
Keyless Entry Settings.................................88 Clearing All Personal Access Codes.............88
Creating Personal Access Codes................... 88
Reprogramming the Unlocking Function............................................................. 88
Keyless Entry – Troubleshooting.............89 Keyless Entry – Frequently Asked
Questions........................................................... 89
Keys and Remote Controls........................64 Principle of Operation........................................ 64
L
Lane Keeping System..................................217 Lane Keeping System Display....................... 219
Lane Keeping System Messages.................220
Lane Keeping System Settings..................... 218
Lane Keeping System Warning Lamps and Indicators.......................................................... 219
Switching Lane Keeping System On or Off........................................................................\
218
Lighting Control
.............................................101
Exterior Lamps On Audible Warning...........102
Flashing High Beam Headlamps.................. 102
High Beam Headlamp Indicator................... 102
Lamps On Indicator........................................... 102
Lighting Control Positions................................ 101Switching High Beam Headlamps On and
Off....................................................................... 102
Switching the Parking Lamps On.................. 101
Lighting
..............................................................101
General Information........................................... 101
Load Carriers See: Roof Racks and Load Carriers -
Bus...................................................................... 236
See: Roof Racks and Load Carriers - Van..................................................................... 236
Load Carrying................................................236
Load Limit
.......................................................237
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 241
Vehicle Loading - with and without a Trailer................................................................. 237
Load Retaining Fixtures.............................236 Securing Cargo................................................... 236
Locating the Cabin Air Filter......................127
Locating the Keyless Entry Keypad.........88
Locking and Unlocking..................................77 Autolock................................................................... 79
Autounlock.............................................................. 79
Configurable Unlocking..................................... 80
Locking...................................................................... 77
Locking and Unlocking the Doors From Inside..................................................................... 77
One-Stage Unlocking........................................ 80
Opening the Double Rear Doors..................... 77
Rear Emergency Exit........................................... 79
Two-Stage Unlocking........................................ 80
Unlocking................................................................. 77
Zone Re-Locking.................................................. 80
Locking and Unlocking the Doors Using Keyless Entry
................................................88
Locking the Doors................................................ 89
Unlocking the Doors........................................... 88
Locking the Steering Wheel.......................97 Unlocking the Steering Wheel......................... 97
Lug Nuts See: Changing a Road Wheel....................... 349
Lug Nuts
.........................................................360
Locking Lug Nuts................................................ 361
Lug Nut Torque.................................................. 360
516
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Index

Seatbelt Warning Lamp and Indicator
Chime...............................................................47
Conditions of operation..................................... 48
Seats.................................................................128
Security.............................................................90
Selective Catalytic Reductant System - 2.0L EcoBlue
...............................................164
Diesel Exhaust Fluid Guidelines.................... 164
Filling the Diesel Exhaust Fluid Tank..........164
Filling the Diesel Exhaust Fluid Tank Using a Container...................................................... 166
Filling the Diesel Exhaust Fluid Tank Using a Fuel Station Pump..................................... 165
Selective Catalytic Reductant System Warning Lamp................................................. 167
Settings...........................................................443 911 Assist............................................................... 444
Ambient Lighting............................................... 444
Audio...................................................................... 443
Automatic Updates.......................................... 444
Bluetooth.............................................................. 443
Charge Settings................................................. 444
Clock....................................................................... 443
Display................................................................... 444
Driver Assist......................................................... 444
FordPass............................................................... 444
General.................................................................. 444
Message Center................................................. 444
Mobile Apps........................................................ 444
Multi Contour Seats......................................... 444
Navigation............................................................ 444
Personal Profiles............................................... 444
Phone..................................................................... 443
Seats...................................................................... 444
Sound..................................................................... 443
Valet Mode........................................................... 444
Vehicle................................................................... 444
Voice Control...................................................... 444
Side Airbags
.....................................................58
Side Sensing System..................................196
Object Distance Indicator................................ 197
Sitting in the Correct Position..................128
Sliding Door Precautions.............................81
Sliding Door
.......................................................81
Closing the Sliding Door..................................... 81
Opening the Sliding Door................................... 81
Sliding Door – Troubleshooting..................... 86Sliding Door – Troubleshooting...............86
Sliding Door – Frequently Asked
Questions........................................................... 87
Sliding Door – Information Messages.........86
Snow Chains See: Using Snow Chains................................. 343
Spare Wheel See: Changing a Road Wheel....................... 349
Special Notices
................................................16
New Vehicle Limited Warranty........................ 16
Special Operating Conditions Scheduled Maintenance...............................................467
Exceptions........................................................... 469
Speed Control See: Cruise Control........................................... 206
Speed Limiter
.................................................214
Principle of Operation....................................... 214
Using Speed Limiter.......................................... 214
Stability Control
............................................189
Principle of Operation...................................... 189
Starter Switch See: Ignition Switch........................................... 143
Starting a Diesel Engine.............................145 Engine Warning Lamps.................................... 146
Failure to Start..................................................... 145
Glow Plug Indicator........................................... 146
Guarding Against Exhaust Fumes...............146
Important Ventilating Information..............146
Starting the Engine............................................ 145
Stopping the Engine When Your Vehicle is Moving............................................................... 146
Stopping the Engine When Your Vehicle is Stationary......................................................... 146
Starting a Gasoline Engine........................143 Engine Warning Lamps.................................... 145
Failure to Start..................................................... 144
Guarding Against Exhaust Fumes................144
Important Ventilating Information...............145
Starting the Engine............................................ 144
Stopping the Engine When Your Vehicle is Moving............................................................... 144
Stopping the Engine When Your Vehicle is Stationary......................................................... 144
Starting and Stopping the Engine..........143 General Information.......................................... 143
Steering...........................................................228 Adaptive Learning............................................. 229
Electric Power Steering................................... 228
520
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Index

Steering Information Messages...................
229
Steering Wheel................................................97
Stopping the Engine....................................149
Stopping the Sliding Door Movement.....................................................85
Storage Compartments
..............................141
Streaming Bluetooth Audio - Vehicles Without: SYNC...........................................397
Selecting a Bluetooth Source....................... 397
Supplementary Restraints System
..........51
Principle of Operation.......................................... 51
Switching Auto-Start-Stop On and Off...................................................................149
Switching Off the Engine...........................147 Vehicles With a Turbocharger........................ 147
Symbols Glossary
.............................................9
SYNC™ 3.........................................................416 General Information.......................................... 416
SYNC™ 3 Troubleshooting......................445 Additional Information and
Assistance....................................................... 457
Apps........................................................................\
452
Navigation............................................................. 451
Personal Profiles................................................ 455
Phone
.................................................................... 449
Resetting the System....................................... 457
USB and Bluetooth Audio.............................. 446
Voice Recognition.............................................. 445
Wi-Fi Connectivity............................................. 454
SYNC™ Applications and Services........................................................403
911 Assist.............................................................. 403
SYNC Mobile Apps........................................... 405
SYNC™...........................................................399 General Information......................................... 399
SYNC™ Troubleshooting
.........................407
T
Technical Specifications See: Capacities and Specifications............362
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)......................268
Tire Care..........................................................325 Glossary of Tire Terminology......................... 327
Inflating the Tires............................................... 334
Information About Uniform Tire Quality Grades............................................................... 325Information Contained on the Tire
Sidewall............................................................ 328
Inspecting the Tires and Wheel Valve Stems ................................................................. 337
Location of the Tire Label.............................. 334
Tire Age.................................................................. 338
Tire and Wheel Alignment............................. 340
Tire Damage........................................................ 338
Tire Pressure Monitoring System.................339
Tire Replacement Requirements................338
Tire Rotation......................................................... 341
Tire Safety Practices........................................ 339
Tire Wear............................................................... 337
United States Department of Transportation Tire Quality
Grades............................................................... 326
Tire Pressure Monitoring System..........344 How Temperature Affects the Tire
Pressures......................................................... 345
Tire Pressure Monitoring System Reset Procedure........................................................ 349
Understanding the Tire Pressure Monitoring System.............................................................. 347
When Changing Tires....................................... 346
When Changing Wheels................................. 346
When Inflating Tires......................................... 346
Tires See: Wheels and Tires..................................... 324
Tow/Haul..........................................................175 Switching Tow/Haul On and Off................... 176
Towing a Trailer
.............................................242
Load Placement................................................. 242
Towing Points
...............................................265
Rear Towing Point............................................. 265
Towing the Vehicle on Four Wheels..........................................................253
Towing..............................................................242
Traction Control............................................188 Principle of Operation...................................... 188
Transmission Code Designation............369
Transmission...................................................173
Transporting the Vehicle
..........................264
Trip Computer.................................................118 Average Fuel.......................................................... 119
Average Speed..................................................... 119
Distance to Empty............................................... 119
Instantaneous Fuel............................................. 119
Personalization..................................................... 119
521
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Index