2020 FORD TRANSIT CONNECT towing

Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
427
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Ford Protect

When to expect the message prompting you to change your oil
Vehicle use and example
Interval
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling Severe
5000-7499 miles
(8000-11999 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3000-4999 miles
(5000-7999 km) Maximum load or towing
Extreme hot or cold operation
Maintenance Intervals At every oil change interval as indicated by the information display
*
Change engine oil and filter. **
Rotate the tires.
Perform a multi-point inspection (recommended).
Inspect the automatic transmission fluid level. Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine
Oil Check (page 276).
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Scheduled Maintenance

SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified, or within
3000 miles (4800 kilometers) of a
message indicating that an oil change is
required appears in the information display.
•
Example 1
: The oil change required
message comes on at 28751 miles
(46270 kilometers). Perform the
30000-mile (48000-kilometer)
automatic transmission fluid
replacement.
• Example 2
: The oil change required
message has not come on, but the
odometer reads 30000 miles (48000
kilometers) (for example, the
Intelligent Oil-Life Monitor was reset
at 25000 miles [40000 kilometers]).
Perform the engine air filter
replacement. Towing a trailer or using a car-top carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Replace spark plugs.
Every 60000 miles (96000
km) Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Scheduled Maintenance

Engine.....................................................................
351
Fuel Tank............................................................... 353
Grease.................................................................... 354
Locks...................................................................... 354
Washer Reservoir............................................... 353
Capacities and Specifications - 2.5L.................................................................355
Air Conditioning System................................. 355
Automatic Transmission................................. 359
Brake System...................................................... 358
Engine.................................................................... 356
Fuel Tank.............................................................. 358
Grease................................................................... 360
Locks...................................................................... 359
Washer Reservoir............................................... 358
Capacities and Specifications................337
Cargo Nets.....................................................230
Installing the Net............................................... 230
Removing the Net.............................................. 232
Car Wash See: Cleaning the Exterior............................... 297
Catalytic Converter
......................................166
On-Board Diagnostics System..................... 166
Changing a Bulb..........................................288 Central High Mounted Brake Lamp............292
Front Fog Lamps................................................. 291
Headlamp............................................................ 289
Interior Lamps..................................................... 292
License Plate Lamp.......................................... 292
Rear Lamps........................................................... 291
Side Direction Indicator.................................. 290
Changing a Fuse
..........................................269
Fuse Types........................................................... 269
General Information......................................... 269
Passenger Compartment Fuse Box...........269
Changing a Road Wheel...........................330 Changing a Road Wheel...................................331
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 330
Stowing the Flat or Spare Tire...................... 334
Changing the 12V Battery
.........................284
Changing the Engine Air Filter - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
EcoBlue........................................................293
Changing the Engine Air Filter - 2.5L
................................................................294
Changing the Front Wiper Blades.........285 Changing the Rear Wiper Blades -
Vehicles With: Manual Liftgate...........286
Changing the Rear Wiper Blades - Vehicles With: Rear Cargo Doors........287
Changing the Wi-Fi Hotspot Name or Password - Vehicles With: SYNC
3......................................................................366
Changing the Wi-Fi Hotspot Name or Password - Vehicles Without: SYNC
3......................................................................366
Checking MyKey System Status...............63
Checking the Wiper Blades
.....................285
Child Restraint and Seatbelt Maintenance..................................................41
Child Restraint Positioning.........................32
Child Safety
.......................................................21
General Information............................................. 21
Child Safety Locks..........................................33 Left-Hand Side...................................................... 34
Right-Hand Side................................................... 34
Cigar Lighter
...................................................136
Cleaning Leather Seats..............................301
Cleaning Products
.......................................296
Cleaning the Exterior..................................297 Cleaning the Headlamps................................ 297
Exterior Chrome Parts..................................... 298
Exterior Plastic Parts........................................ 298
Stripes or Graphics........................................... 298
Underbody........................................................... 298
Under Hood......................................................... 298
Cleaning the Instrument Panel and Instrument Cluster Lens.........................301
Cleaning the Interior...................................299 Fabric, Carpets, Cloth Seats, Headliners
and Floor Mats............................................... 299
Instrument Cluster Screens, LCD Screens and Radio Screens...................................... 300
Leather Interior.................................................. 300
Mirrors................................................................... 300
Rear Windows.................................................... 300
Seatbelts.............................................................. 299
Storage Compartments, Cup Holders and Ashtrays............................................................ 301
Suede Micro Fiber Fabric............................... 300
Cleaning the Wheels..................................302
Cleaning the Windows and Wiper Blades...........................................................299
491
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Switching Driver Alert On or Off.....................
211
Driver and Passenger Airbags...................44 Children and Airbags...........................................45
Proper Driver and Front Passenger Seating
Adjustment........................................................ 44
Driver Knee Airbag.........................................49
Driving Aids.....................................................210
Driving Hints...................................................247
Driving Through Water...............................248
DRL See: Daytime Running Lamps......................... 84
E
Eco......................................................................221 Eco Mode System Display............................... 221
Principle of Operation....................................... 221
Economical Driving
......................................247
Electromagnetic Compatibility..............446
Emergency Call Limitations.......................53
Emergency Call Requirements..................52
Emission Law
.................................................165
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........166
Tampering With a Noise Control System............................................................... 165
End User License Agreement.................448 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 448
Engine Block Heater....................................150 Using the Engine Block Heater....................... 151
Engine Coolant Check................................278 Adding Coolant................................................... 279
Coolant Change................................................. 280
Engine Coolant Temperature Management.................................................. 282
Fail-Safe Cooling............................................... 280
Recycled Coolant.............................................. 280
Severe Climates................................................. 280
Engine Cooling Fan - Diesel.....................278
Engine Cooling Fan - Gasoline................278
Engine Emission Control............................165
Engine Immobilizer See: Passive Anti-Theft System..................... 74
Engine Oil Check..........................................276 Adding Engine Oil............................................... 277
Engine Oil Dipstick - 1.5L EcoBlue.........276 Engine Oil Dipstick - 2.0L Duratec-HE
(MI4)/2.0L Flex Fuel/2.5L.....................276
Engine Specifications - 1.5L EcoBlue.........................................................337
Engine Specifications - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel...............................338
Engine Specifications - 2.5L....................339
Entertainment..............................................390 Playing Music From a USB or Media
Player................................................................. 391
Streaming Music From a Bluetooth Device............................................................... 390
Using the Radio.................................................. 390
Environment......................................................17
Essential Towing Checks...........................241 Before Towing a Trailer.................................... 243
Hitches................................................................... 242
Launching or Retrieving a Boat or Personal Watercraft....................................................... 244
Safety Chains...................................................... 242
Trailer Brakes....................................................... 243
Trailer Lamps....................................................... 243
Trailer Towing Connector................................ 242
When Towing a Trailer..................................... 243
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options
.................................16
Exterior Mirrors...............................................90 Adjusting the Mirrors.......................................... 90
Folding the Mirrors................................................ 91
F
Fan See: Engine Cooling Fan - Diesel.................278
See: Engine Cooling Fan - Gasoline............278
Fastening the Seatbelts..............................36 Seatbelt Locking Modes.................................... 37
Using Seatbelts During Pregnancy................36
Flat Tire See: Changing a Road Wheel....................... 330
Flat Tire Inflation See: Tire Sealant and Inflator Kit................306
Floor Mats......................................................248
Fog Lamps - Front See: Front Fog Lamps........................................ 86
Ford Credit
.........................................................13
US Only..................................................................... 13
493
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Rear Wiper Blades
See: Changing the Rear Wiper Blades -
Vehicles With: Manual Liftgate...............286
See: Changing the Rear Wiper Blades - Vehicles With: Rear Cargo Doors............287
Recommended Towing Weights...........239
Calculating the Maximum Loaded Trailer
Weight.............................................................. 240
Reduced Engine Performance................247
Refueling...........................................................161 Refueling System Overview............................ 161
Refueling System Warning.............................. 163
Refueling Your Vehicle....................................... 161
Remote Control - Vehicles With: Keyless Entry and Push Button Start...................54
Locating Your Vehicle......................................... 56
Removable Key Blade........................................ 54
Replacing the Battery......................................... 55
Sounding the Panic Alarm................................ 56
Remote Control - Vehicles With: Remote Flip Key............................................................57
Locating Your Vehicle......................................... 58
Replacing the Battery......................................... 57
Sounding the Panic Alarm................................ 58
Repairing Minor Paint Damage..............302
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................58
Reporting Safety Defects (Canada Only)...............................................................261
Reporting Safety Defects (U.S. Only)...............................................................261
Roadside Assistance
..................................250
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 251
Vehicles Sold in the United States: Getting Roadside Assistance................................... 250
Vehicles Sold in the United States: Using Roadside Assistance................................... 250
Roadside Emergencies..............................250
Roof Racks and Load Carriers.................232 Maximum Load Weights................................. 232Running-In
See: Breaking-In.................................................. 247
Running Out of Fuel....................................159 Adding Fuel From a Portable Fuel
Container.......................................................... 160
Filling a Portable Fuel Container.................. 159
S
Safety Canopy ™
............................................49
Safety Precautions......................................154
Satellite Radio
...............................................373
Satellite Radio Electronic Serial Number
(ESN)................................................................. 374
Satellite Radio Reception Factors...............373
SiriusXM Satellite Radio Service.................. 374
Troubleshooting................................................. 374
Scheduled Maintenance Record...........436
Scheduled Maintenance
..........................428
Seatbelt Extension.........................................41
Seatbelt Height Adjustment
......................38
Seatbelt Reminder........................................39 Belt-Minder™........................................................ 39
Seatbelts...........................................................35 Principle of Operation......................................... 35
Seatbelt Warning Lamp and Indicator Chime..............................................................38
Conditions of operation..................................... 39
Seats.................................................................120
Security...............................................................74
Selective Catalytic Reductant System...........................................................167
Diesel Exhaust Fluid Guidelines.................... 167
Filling the Diesel Exhaust Fluid Tank...........167
Filling the Diesel Exhaust Fluid Tank Using a Container...................................................... 169
Filling the Diesel Exhaust Fluid Tank Using a Fuel Station Pump.................................... 168
Selective Catalytic Reductant System Warning Lamp................................................. 170
Settings...........................................................398 911 Assist.............................................................. 403
Ambient Lighting................................................ 410
Bluetooth............................................................. 400
Clock...................................................................... 400
Display
..................................................................... 411
General................................................................. 408
Media Player........................................................ 399
499
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

SYNC™ 3 Troubleshooting.......................412
T
Technical Specifications See: Capacities and Specifications.............337
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................258
Tire Care
............................................................311
Glossary of Tire Terminology.......................... 312
Information About Uniform Tire Quality Grading............................................................... 311
Information Contained on the Tire Sidewall............................................................. 313
Temperature A B C............................................. 312
Traction AA A B C................................................ 312
Treadwear............................................................... 311
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit................306
Tire Pressure Monitoring System...........326 Changing Tires With a Tire Pressure
Monitoring System........................................ 327
Tire Pressure Monitoring System Reset Procedure........................................................ 329
Understanding Your Tire Pressure Monitoring System ....................................... 327
Tire Pressures
................................................334
Tire Repair Kit See: Tire Sealant and Inflator Kit................306
Tire Sealant and Inflator Kit....................306 After Using the Tire Sealant and Inflator
Kit........................................................................\
310
Using the Tire Sealant and Inflator Kit........................................................................\
307
Tires See: Wheels and Tires..................................... 305
Towing a Trailer............................................238 Load Placement................................................. 238
Towing Points
................................................254
Front Towing Point............................................ 254
Rear Towing Point............................................. 254
Towing Eye Location......................................... 255
Towing the Vehicle on Four Wheels..........................................................245
Emergency Towing............................................ 245
Recreational Vehicle Towing......................... 245
Towing.............................................................238 Traction Control............................................184
Principle of Operation.......................................184
Trailer Sway Control...................................239
Transmission Code Designation - 6-Speed Automatic
Transmission..............................................344
Transmission Code Designation - 8-Speed Automatic
Transmission..............................................345
Transmission..................................................176
Transporting the Vehicle
...........................244
Trip Computer...............................................100
Average Fuel........................................................ 100
Digital Speedometer........................................ 100
Distance to Empty............................................. 100
Resetting the Trip Computer......................... 100
Trip Odometer..................................................... 100
Type Approvals
.............................................476
China...................................................................... 486
Radio Frequency Certification for Keys and Remote Controls.......................................... 486
Radio Frequency Certifications for Blind Spot Information System......................... 484
Radio Frequency Certifications for Body Control Module............................................. 486
Radio Frequency Certifications for Cruise Control Module............................................. 486
Radio Frequency Certifications for Mid Range Radar................................................... 478
Radio Frequency Certifications for Passive Anti-Theft System........................................ 479
Radio Frequency Certifications for Radio Transceiver Module...................................... 482
Radio Frequency Certifications for SYNC 3........................................................................\
.. 486
Radio Frequency Certifications for Tire Pressure Monitoring Sensor(s)................476
Radio Frequency Certifications for Wireless Charging........................................................... 485
Radio Frequency Statement for Audio Unit..................................................................... 487
U
Under Hood Overview - 1.5L EcoBlue.........................................................272
Under Hood Overview - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel................................273
501
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Stability Control and Traction Control Off
Warning Lamp.................................................. 96
Washer Fluid Check....................................283
Washers See: Cleaning the Exterior............................... 297
See: Wipers and Washers................................. 79
Waxing.............................................................298
Wheel Nuts See: Changing a Road Wheel....................... 330
Wheels and Tires.........................................305 General Information......................................... 305
Wi-Fi Hotspot...............................................365
Windows and Mirrors...................................89
Windshield Washers
......................................81
Windshield Wipers.........................................79 Intermittent Wipe................................................. 79
Winter Tires See: Using Winter Tires.................................... 325
Wiper Blades See: Checking the Wiper Blades.................. 285
Wipers and Washers
.....................................79
Wireless Accessory Charging....................137
Wrecker Towing See: Transporting the Vehicle....................... 244
503
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index