2020 FORD TRANSIT CONNECT towing

It is recommended that your vehicle be
towed with a wheel lift and dollies or
flatbed equipment. Do not tow with a
slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure. If
the vehicle is towed incorrectly, or by any
other means, vehicle damage may occur.
Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle.
You can tow your vehicle from the front
with wheel lift equipment to raise the front
wheels off the ground. We recommend
that you place the rear wheels on a dolly
to prevent damage to the rear of your
vehicle.
You can tow your vehicle from the rear with
wheel lift equipment.
Note:
You must place the front wheels on
a dolly to prevent damage to the
transmission.
TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing WARNING: If your vehicle has a
steering wheel lock make sure the
ignition is in the accessory or on position
when being towed. If your vehicle is disabled and you have no
access to a tow dolly, car-hauling trailer or
a flatbed transport vehicle, it can only be
flat-towed with all wheels on the ground
under the following conditions:
•
Your vehicle is facing forward so that
it is towed in a forward direction.
• The transmission selector lever is
placed in position N
. If the transmission
gear shift lever cannot be moved to
position
N, it may need to be
overridden. See Automatic
Transmission (page 176).
• Maximum speed is 35 mph (56 km/h).
• Maximum distance is
50 mi (80 km).
Drive off slowly and smoothly without
jerking the vehicle you are towing.
You must only use the towing eye that was
delivered with your vehicle. See
Towing
Points (page 254).
Tow ropes or rigid towing bars must be
placed on the same side. For example; right
hand rear towing point to right hand front
towing point.
You must use a tow rope or rigid towing
bar that is of the correct strength for the
weight of the towing vehicle and the
vehicle that is being towed.
The weight of the vehicle that is being
towed must not exceed the weight of the
towing vehicle.
Recreational Vehicle Towing
Note: Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering the vehicle. See
Climate Control
(page 114).
Follow these guidelines if you have a need
for recreational (RV) towing. An example
of recreational towing would be towing
your vehicle behind a motorhome. We
designed these guidelines to prevent
damage to your transmission.
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Front-wheel drive vehicles CANNOT be
flat-towed (all wheels on the ground), as
transmission damage may occur. You can
tow your vehicle with the front wheels off
the ground by using a tow dolly. If you are
using a tow dolly, follow the instructions
specified by the equipment provider.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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1. Remove the jumper cable from the
ground metal surface or connecting
point, if available.
2. Remove the jumper cable on the negative (-) terminal of the booster
vehicle's battery.
3. Remove the jumper cable from the positive (+) terminal of the booster
vehicle's battery.
4. Remove the jumper cable from the positive (+) terminal of the disabled
vehicle's battery.
After starting your vehicle and removing
the jumper cables, allow it to idle for
several minutes so the battery can
recharge.
POST-CRASH ALERT SYSTEM
The system flashes the turn signal lamps
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the seatbelt pretensioners.
The horn and lamps will turn off when:
• The hazard control button is pressed
• The panic button (if equipped) is
pressed on the remote entry
transmitter
• Your vehicle runs out of power
TOWING POINTS
Front Towing Point WARNING: Make sure that the
towing eye is fully tightened. Failure to
follow this instruction could result in
personal injury. WARNING:
You must switch the
ignition on when your vehicle is being
towed. 1. Carefully remove the cover.
2. Install the towing eye.
Note:
It has a left-hand thread. Turn it
counterclockwise to install it.
Rear Towing Point WARNING:
Make sure that the
towing eye is fully tightened. Failure to
follow this instruction could result in
personal injury. 1. Carefully remove the cover.
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2. Install the towing eye.
Note:
It has a left-hand thread. Turn it
counterclockwise to install it.
Towing Eye Location The towing eye is in the luggage
compartment on the left-hand side.
Note:
You must carry the towing eye in your
vehicle at all times.
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•
Use commercial car washing
equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires
listed above at any one wheel location can
lead to impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability (if
applicable).
3. Full-size dissimilar spare without
label on wheel
When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
• Exceed 70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time.
• Use commercial car washing
equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly.
The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability. When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
•
Towing a trailer.
• Driving vehicles equipped with a
camper body.
• Driving vehicles with a load on the
cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly
and seek service as soon as possible.
Changing a Road Wheel WARNING: When one of the front
wheels is off the ground, the
transmission alone will not prevent the
vehicle from moving or slipping off the
jack, even if the transmission selector
lever is in park (P). WARNING:
To help prevent your
vehicle from moving when you change
a tire, be sure to place the transmission
selector lever in park (P), set the parking
brake and block (in both directions) the
wheel that is diagonally opposite (other
side and end of the vehicle) to the tire
being changed. WARNING:
Never get underneath
a vehicle that is supported only by a jack.
If your vehicle slips off the jack, you or
someone else could be seriously injured. WARNING:
Do not attempt to
change a tire on the side of the vehicle
close to moving traffic. Pull far enough
off the road to avoid the danger of being
hit when operating the jack or changing
the wheel.
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14. Lower the wheel by turning the jack
handle counterclockwise.15.
Remove the jack and fully tighten the
lug nuts in the order shown. Tighten
the lug nuts to the correct
specification. See Lug Nuts (page
335).
16. Fit the wheel cover onto the rim making sure the valve stem aligns
with the indent in the ring on the back
of the cover. Tap it with the palm of
your hand to lock it into place.
Stowing the Flat or Spare Tire
Do not raise the spare wheel carrier
without the wheel attached. Damage can
occur to the winch mechanism if lowered
without a wheel attached.
Note: Failure to follow spare tire stowage
instructions may result in failure of cable or
loss of spare tire.
Note: Do not lay alloy wheels face down
on the ground, this will damage the paint.
When stowing the flat tire use a sheet or
mat under the wheel to protect the paint.
1. Stow the flat or spare tire with the valve stem facing downward. 2. Slide the wheel partially under the
vehicle and install the retainer through
the wheel center. Pull on the cables to
align the components at the end of the
cables.
3. Attach the second cable by screwing the bolt into one of the holes in the
wheel.
4. Turn the end of the first cable so it fits through the slot and install the cable.
Then slide the cap over the retainer.
5. Turn the jack handle clockwise to raise
the tire to its stowed position
underneath the vehicle. The effort to
turn the jack handle increases
significantly when the tire is raised to
the maximum tightness. Tighten to the
best of your ability.
6. Check that the tire is flat against the frame and is fully tight. Try to push or
pull, then turn the tire to be sure it will
not move. Loosen and retighten, if
necessary. Failure to properly stow the
spare tire may result in failure of the
winch cable and loss of the tire.
7. Repeat this tightness check procedure
when servicing the spare tire pressure
(every six months, per scheduled
maintenance information), or at any
time that the spare tire is disturbed
through service of other components.
Return the jack and tools to the storage
position in the cargo area.
TIRE PRESSURES
The recommended tire inflation pressures
are on the tire information label on the
driver side B-pillar.
Check all tire pressures when they are cold,
at least once every two weeks.
Note: You may need to remove the spare
wheel from the spare wheel carrier to check
the tire pressure.
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.
Ford Protect Extended Service
Plans (U.S. Only)
Ford Protect extended service plan means
peace of mind. It’
s the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect extended service plans!
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Protect
extended service plan. With Ford Protect
extended service plan you minimize your
risk for unexpected repair bills and rising
repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
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3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
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• Repairs performed by factory trained
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Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
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• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
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