2020 FORD TRANSIT CONNECT bluetooth

2. Select Bluetooth.
3. Select the profiles option.
4. Select the phone profile .
5. Switch text message notification on.
Using Text Messaging Description
Menu Item
Hear the text message.
Hear It
View the text message.
View
Call the sender.
Call
Reply to the text message with a standard text message.
Reply
Apple CarPlay
1. Connect your device to a USB port.
2. Follow the instructions on the touchscreen.
Note: Certain features of the system are
not available when you are using Apple
CarPlay.
Switching Apple CarPlay Off Select the settings option on the
feature bar.
1. Select Apple CarPlay Preferences.
2. Switch
Apple CarPlay off.
Android Auto
1. Connect your device to a USB port.
2. Follow the instructions on the touchscreen.
Note: You might need to enable Android
Auto from the settings menu.
Note: Certain features of the system are
not available when you are using Android
Auto. Switching Android Auto Off Select the settings option on the
feature bar.
1. Select
Android Auto.
2. Switch
Android Auto off.
NAVIGATION
Note: For more information, refer to the
local Ford website. Select the navigation option on
the feature bar.
Map view menu.
A
Zoom in.
B
393
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3 E270674

Note:
We recommend that you check your
data plan before using your apps through
the system. Using them could result in
additional charges.
Note: We recommend that you check the
app provider's terms and conditions and
privacy policy before using their app.
Note: Make sure that you have an active
account for apps that you want to use
through the system.
Note: Some apps will work with no setup.
Others require you to configure some
personal settings before you can use them.
Using Apps on an iOS Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Apple CarPlay off. See Phone
(page 392).
2. Connect your device to a USB port or pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select Disable
.
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on
the touchscreen.
Note: When using a navigation app, the app
needs to be open and the device needs to
remain unlocked.
Using Apps on an Android Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off. See
Phone
(page 392). 2.
Pair your device. See Phone (page 392).
3. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select
Find Mobile Apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
5. Select the app that you want to use on
the touchscreen.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an
Android Device
1. Connect your device to a USB port.
2. Switch Android Auto off. See
Phone
(page 392).
3. Switch on
Enable Mobile Apps via
USB in the Mobile Apps Settings tile.
4. Select the apps option on the feature bar.
5. Select the navigation app that you want to use on the touchscreen.
Note: When using a navigation app, the app
needs to stay in the foreground of the device
and the device needs to remain unlocked.
SETTINGS
Under this menu, you can access and
adjust the settings for many of the system
features. To access additional settings,
swipe the screen left or right.
398
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3

Sound
Pressing this button allows you to adjust
the following:Sound Settings
Returns Treble, Midrange, and Bass sound settings to factory levels.
Reset All
Adjusts the high frequency level.
Treble
Adjusts the middle frequency level.
Midrange
Adjusts the low frequency level.
Bass
Adjusts the sound ratio from side to side or front to back.
Balance / Fade
Adjusts the amount the audio system volume increases with speed,
or turns the feature off.
Speed
Compensated
Vol.
Optimizes the sound based on the location of the listeners.
Occupancy Mode
Stereo
Sound Settings
Surround
Your vehicle might not have all of these features.
Media Player
This button is available when a media
device such as a Bluetooth Stereo or USB
device is the active audio source. Pressing
the button allows you to access the
following options for active devices only. Action and Description
Menu Item
For some USB devices, SYNC 3 can adjust the playback speed of
podcasts. When a podcast is playing, you can choose:
Podcast Speed
Faster
Normal
Slower
For some USB devices, SYNC 3 can adjust the playback speed of
audiobooks. When an audiobook is playing, you can choose:
Audiobook Speed
Faster
Normal
Slower
Cover art displays from your device ’s music
files. If no cover art for the files exists on the
device, then the Gracenote Database provides
cover art.
Media Player
Cover Art Priority
399
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3

Action and Description
Menu Item
The Gracenote Database supplied cover art is
used for your music files. This overrides any
cover art from your device.
Gracenote®
Switches on and off Gracenote® to provide metadata information
such as genre, artist, album.
Gracenote®
Management
This allows you to view the version level of the Gracenote Database.
Gracenote® Data-
base Info
This allows you to view the manufacturer and model number of your
media device.
Device Informa-
tion
Erase the stored in media information in order to re-index.
Update Media
Index
Clock
To adjust the time, select the up and down
arrows on either side of the screen. The
arrows on the left adjust the hour and
arrows on the right adjust the minute. You
can then select AM or PM. You can adjust the following features:Action and Description
Menu Item
Select how time displays.
Clock Format
When active, the clock adjusts to time zone changes.
Auto Time Zone
Update This feature is only available in vehicles with navigation.
When selected, the vehicle clock resets to GPS satellite time.
Reset Clock to
GPS Time
The system automatically saves any
updates you make to the settings. Bluetooth
Pressing this button allows you to access
the following: Action
Menu Item
Turning Bluetooth off disconnects all devices and does not permit
new connections.
Bluetooth
You must activate Bluetooth to pair a
Bluetooth-enabled device. 400
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3

The processes of pairing a Bluetooth
device is the same as pairing a phone.
See
Pairing a Device in Phone settings for how
to pair a device and the available options.
Phone
Pair your Bluetooth-enabled phone with
the system before using the functions in
hands-free mode.
Switch on Bluetooth on your device to
begin pairing. See your phone ’s manual if
necessary.
To add a phone, select: Menu Item
Add Phone
1. Follow the on-screen instructions.
2. A prompt alerts you to search for the system on your phone.
3. Select your vehicle's make and model as it displays on your phone.
4. Confirm that the six-digit number appearing on your phone matches the
six-digit number on the touchscreen.
5. The touchscreen indicates when the pairing is successful.
6. Your phone may prompt you to give the system permission to access
information. To check your phone ’s
compatibility, see your phone ’s manual
or visit the website. Alternatively, to add a phone, select: Menu Item
Add Phone
Then select:
Discover Other Bluetooth Devices
1. Follow the on-screen instructions.
2. Select your phone's name when it appears on the touchscreen.
3. Confirm that the six-digit number appearing on your phone matches the
six-digit number on the touchscreen.
4. The touchscreen indicates when the pairing is successful.
5. Your phone may prompt you to give the system permission to access
information. To check your phone ’s
compatibility, see your phone ’s manual
or visit the website.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone ’s compatibility,
see your phone ’s manual or visit the
website: Website
owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Once you have paired a device you can
adjust the following options.
401
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3

Action and Description
Menu Item
View Devices
You can then select: You can add a Bluetooth-enabled device by following the steps in
the previous table.
Add a Bluetooth
Device
You can select a phone by touching the name of the phone on the screen. You then
have the following options:
Depending on the status of the device, you can select either of these
options to interact with the selected device.
Connect
Disconnect
Allows you to select this device to be your preferred device.
Make Primary
Removes the selected device from the system.
Delete
Pressing the info icon next to the device
name allows you to see phone and device
information Action and Description
Menu Item
Manage Contacts
You can then select: Enable this option to have SYNC 3 periodically re-download your
phonebook to keep your contact list up to date.
Auto-Download
Contacts
Choose how you would like the system to display your contacts. You
can choose:
Sort By:
Last Name
First Name
Select this option to re-download your contact list manually.
Re-download
Contacts
Select this option to delete the in vehicle contact list. Deleting the
in vehicle list does not erase the contact list on the connected phone.
Delete Contacts
402
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3

Second Level Messages, Actions and Descriptions
Menu Item
Enable or disable considering traffic information when planning a
route. The system can find a faster route based on heavy traffic flow
information or detect a Road Closed incident and find a detour route
if possible.
Dynamic Route
Guidance
If selected, SYNC 3 avoids freeways when computing a navigation
route.
Avoid Freeways
If selected, SYNC 3 avoids Toll Roads when computing a navigation
route.
Avoid Toll
Roads
If selected, SYNC 3 avoids the use of Ferries or Trains when computing
a navigation route.
Avoid
Ferries/Car
Trains
Navigation Preferences Action and Description
Menu Item
Navigation Preferences You can adjust how the system provides prompts.
Guidance
Prompts
Then select any of the following:
A tone sounds followed by voice instructions.
Voice and Tones
Only voice instructions are given.
Voice Only
Only a tone sounds to prompt you.
Tones Only
Mobile Apps
You can enable the control of compatible
mobile apps running on your Bluetooth or
USB device on SYNC 3. In order to enable
mobile apps, SYNC 3 requires user consent
to send and receive app authorization
information and updates using the data
plan associated with the connected device. The connected devices send data to us in
the United States. The encrypted
information includes your VIN, SYNC 3
module number, anonymous usage
statistics and debugging information.
Updates may take place.
Note:
All Mobile Apps may not be
compatible with the system.
406
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
414
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3