
Alternative Engine Oil for
Extremely Cold Climates
To improve engine cold start performance,
we recommend that you use the following
alternative engine oil in extremely cold
climates, where the ambient temperature
reaches -22.0°F (-30°C) or below.
Materials Specification
Name
WSS-M2C947-B1
Engine Oil - SAE 0W-20 - Synthetic Blend Motor Oil
(U.S.)
(Canada)
XO-0W20-Q1SP (U.S.) Fuel Tank
Capacities
Quantity
Variant
18.0 gal (68.1 L)
All.
Grease
301
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing Capacities and SpecificationsE240522

Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle are
able to talk with the operator. Be prepared
to provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on. SYNC Mobile Apps
The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
commands and steering wheel controls.
Note:
You must pair and connect your
smartphone to SYNC to access AppLink.
Note: Android users need to connect the
phone to SYNC using Bluetooth.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit the Ford
website
Note: Availability of SYNC AppLink enabled
Apps will vary by region.
Note: Make sure you have an active account
for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
To Access Using the SYNC Menu
Press the Mobile Apps button to access
the menu on-screen. Then select: Action and Description
Menu
Item
Scroll through the list of
available applications and
select a particular app.
Find
Mobile
Apps
Note: If you cannot find a compatible SYNC
AppLink app, make sure the required app is
running on the mobile device.
317
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing SYNC™

To Access Using Voice Commands
Press the voice button, then when prompted say:
Action and Description
Voice Command
Say the name of the application after the tone.
The app should start. When an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example "Play Playlist Road Trip".
Mobile Applications
SYNC lists all of the currently available mobile apps.
List Applications
Searches your connected mobile device for SYNC-compatible mobile apps.
Find Applications
Use this command to discover the available voice commands.
Help
App Permissions
App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu.
When you launch an app using SYNC, the
system may ask you to grant certain
permissions, for example:
• To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
temperature, gear position, tire
pressure, and head lamp status.
• To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seat belt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position. •
To allow your vehicle to provide
location information, including: GPS
and speed.
• To allow the app to send push
notifications using the vehicle display
and voice capabilities while running in
a background state. Push notifications
may be particularly useful for news or
location based apps.
Note: You only need to grant permissions
the first time you use an app with SYNC.
Note: Ford is not responsible or liable for
any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app.
Enabling SYNC Mobile Apps
In order to enable mobile apps, SYNC
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.
Data is sent to Ford in the United States
through the connected device. The
information is encrypted and includes your
VIN, SYNC module number, anonymous
usage statistics and debugging
information. Updates may take place.
318
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing SYNC™

Automatic Transmission Fluid
Check.............................................................229
Auxiliary Power Points.................................115 110 Volt AC Power Point.................................... 115
12 Volt DC Power Point...................................... 115
USB Port and Power Point Locations..........115
AWD See: All-Wheel Drive......................................... 145
B
Battery See: Changing the 12V Battery....................... 231
Blind Spot Information System..............168 Blind Spot Information System with Trailer
Tow..................................................................... 169
Switching the System On and Off.................171
System Errors......................................................... 171
Using the Blind Spot Information System.............................................................. 168
BLIS See: Blind Spot Information System..........168
Bonnet Lock See: Opening and Closing the Hood...........219
Booster Seats..................................................28 Types of Booster Seats...................................... 28
Brake Fluid Check........................................229 Brake Fluid Service Interval........................... 230
Brakes................................................................152 General Information.......................................... 152
Breaking-In.......................................................191
Bulb Specification Chart
..........................305
C
Canceling the Set Speed...........................167
Capacities and Specifications - 3.0L................................................................283
Air Conditioning System................................. 283
Alternative Engine Oil for Extremely Cold Climates........................................................... 286
Automatic Transmission................................. 283
Engine Coolant................................................... 284
Engine Oil.............................................................. 285
Front Axle............................................................. 288
Fuel Tank.............................................................. 286
Grease.................................................................... 286
Hydraulic Brake System.................................. 287Locks.......................................................................
287
Rear Axle............................................................... 289
Transfer Case...................................................... 288
Washer Reservoir............................................... 289
Capacities and Specifications - 3.3L, Hybrid Electric Vehicle (HEV)..............297
Air Conditioning System................................. 298
Alternative Engine Oil for Extremely Cold Climates............................................................ 301
Automatic Transmission................................ 298
Engine Coolant................................................... 299
Engine Oil............................................................. 300
Front Axle............................................................. 303
Fuel Tank............................................................... 301
Grease..................................................................... 301
Hydraulic Brake System.................................. 302
Locks...................................................................... 302
Rear Axle.............................................................. 304
Transfer Case...................................................... 303
Washer Reservoir.............................................. 304
Capacities and Specifications - 3.3L................................................................290
Air Conditioning System................................. 290
Alternative Engine Oil for Extremely Cold Climates........................................................... 293
Automatic Transmission.................................. 291
Engine Coolant................................................... 292
Engine Oil.............................................................. 292
Front Axle............................................................. 296
Fuel Tank.............................................................. 294
Grease.................................................................... 294
Hydraulic Brake System.................................. 294
Locks...................................................................... 295
Rear Axle............................................................... 296
Transfer Case...................................................... 295
Washer Reservoir............................................... 297
Capacities and Specifications
.................277
Car Wash See: Cleaning the Exterior.............................. 240
Catalytic Converter......................................139 On-Board Diagnostics (OBD-II)................... 140
Readiness for Inspection and Maintenance (I/M) Testing................................................... 140
Center Console
................................................117
Console Mounting Plates.................................. 117
Universal Top Tray................................................ 117
Changing a Bulb...........................................235 LED Lamps........................................................... 236
382
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing Index

Using Seatbelts During Pregnancy................34
Flat Tire See: Changing a Road Wheel....................... 269
Floor Mats.......................................................193
Fog Lamps - Front See: Front Fog Lamps......................................... 72
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect
...................................................328
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 329
Ford Protect Extended Service Plans (U.S. Only).................................................................. 328
Front Fog Lamps.............................................72 Front Fog Lamp Indicator.................................. 73
Switching the Front Fog Lamps On or Off........................................................................\
.. 72
Front Passenger Sensing System............43
Front Wiper Blades See: Changing the Front Wiper Blades.......233
Fuel and Refueling
.......................................126
Fuel Consumption........................................136
Advertised Capacity.......................................... 136
Calculating Fuel Economy.............................. 136
Filling the Fuel Tank........................................... 136
Fuel Filler Funnel Location........................129
Fuel Filter.........................................................231
Fuel Quality - E85
........................................126
Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 126
Switching Between E85 and Gasoline............................................................. 127
Fuel Quality - Gasoline
...............................128
Choosing the Right Fuel................................... 128
Fuel Quality - Hybrid Electric Vehicle (HEV).............................................................128
Choosing the Right Fuel................................... 128
Fuel Shutoff
....................................................195
Fuses................................................................209
Fuse Specification Chart
..........................209
Engine Compartment Fuse Box.................. 209
Passenger Compartment Fuse Panel.........214
G
Gauges................................................................79 Engine Coolant Temperature Gauge............80
Fuel Gauge.............................................................. 79Information Display.............................................
79
Speedometer......................................................... 79
Gearbox See: Transmission.............................................. 143
General Information on Radio Frequencies...................................................56
General Maintenance Information.......330 Multi-Point Inspection..................................... 332
Owner Checks and Services........................... 331
Protecting Your Investment........................... 330
Why Maintain Your Vehicle?......................... 330
Why Maintain Your Vehicle at Your Dealership?..................................................... 330
Getting Assistance Outside the U.S. and Canada.........................................................205
Getting the Services You Need...............202 Away From Home.............................................. 202
Global Opening
...............................................76
Remote Control Front Windows..................... 76
H
Hazard Flashers............................................195
Headlamp Adjusting See: Adjusting the Headlamps..................... 234
Headrest See: Head Restraints........................................ 108
Head Restraints............................................108 Adjusting the Head Restraints...................... 109
Second Row Center Seat Head Restraint ........................................................................\
...... 109
Second Row Outermost Seat Head Restraints.......................................................... 110
Tilting Head Restraints ..................................... 110
Heated Exterior Mirrors..............................106
Heated Rear Window.................................106
Heating See: Climate Control......................................... 102
High Voltage Battery
...................................142
General Information.......................................... 142
Hill Start Assist..............................................155 Switching the System On and Off...............155
Using Hill Start Assist........................................ 155
Hints on Controlling the Interior Climate..........................................................104
Defogging the Side Windows in Cold Weather............................................................ 105
General Hints....................................................... 104
385
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing Index